Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

G

Glaidine

Writing and Editing, 1-10 employees

Less than a year

5.0
December 2022

user-friendly FreshBooks

Pros

The user-friendly design of FreshBooks makes it effortless to locate and create invoices.

Cons

The platform is highly advanced but integrating with other software can be challenging. Additionally it is slightly more expensive compared to alternative billing software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

M

Maryl

Marketing and Advertising, 11-50 employees

More than a year

5.0
December 2022

FreshBooks for the Win!!!

Pros

FreshBooks streamlines the process of invoicing clients and maintaining a comprehensive payment history. Clients' claims of payment or missing invoices are easily resolved through the detailed invoice history feature. This functionality proves to be a significant time-saver for users.

Cons

I often encounter difficulties when downloading invoices especially at the beginning of the month.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M

MariAnne

Real Estate, 1-10 employees

More than a year

5.0
December 2022

FreshBooks is used by many of my Vendors

Pros

FreshBooks makes it incredibly easy to print download and pay invoices in one centralized location when received from vendors.

Cons

So far my experience with FreshBooks has been entirely positive.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Amr

Food Production, 500+ employees

More than a year

4.0
December 2022

Very Good Program

Pros

FreshBooks is a one-stop accounting solution accessible via the web and simplifies tracking and coordination.

Cons

I haven't tried other software so I can't comment on that.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
December 2022

Accounting everywhere

Pros

FreshBooks presents its interface in the simplest way possible ensuring an easy and efficient user experience.

Cons

Since it is connected to the internet platform performance is affected by fluctuations in the connection.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

C

Chandler

Management Consulting, 1-10 employees

More than a year

5.0
December 2022

Easy to use time tracking and invoicing

Pros

One of the most appealing aspects of FreshBooks is its simplicity. It allows you to manage all your clients their information history and invoices in one place.

Cons

I dislike the inability to set up recurring payments on specific days. Additionally I only have one active client on FreshBooks but I'm still required to pay $15 per month because I've used up all my free client slots. Due to this reason I switched to another platform as I don't want to pay $15 a month for billing just one client.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
December 2022

Excellent accounting software simpe and reliable.

Pros

FreshBooks is a reliable software for tracking payments offering simplicity and effective inventory management from purchases to sales.

Cons

It's an excellent tool and I have no complaints to make.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L

LeAnne

Hospital & Health Care, 500+ employees

Less than 6 months

5.0
December 2022

Helps with keeping track

Pros

FreshBooks simplifies the process of managing multiple accounts including mileage and payments ensuring efficient tracking.

Cons

The way it retrieves invoices isn't my favorite but overall it gets the job done.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

CJ

Cristian Jair

Consumer Services, 1-10 employees

Less than 6 months

4.0
December 2022

For small accounting

Pros

Upon downloading FreshBooks offers a user-friendly experience without overwhelming users. It provides sufficient tools for beginners and small business owners.

Cons

Dealing with banks and fund management can be a bit troublesome. It's not necessarily a lack of tracking but rather misinformation.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

R

Reginah

Insurance, 500+ employees

More than a year

5.0
December 2022

FreshBooks accounting software to make accounting easy.

Pros

FreshBooks presents a highly intuitive product interface with well-organized and user-friendly accounting tools streamlining and simplifying accounting activities. Its robust invoicing capabilities make it effortless to create and send professional invoices to customers keeping them informed about payment details and offering convenient payment options like credit cards. Additionally FreshBooks efficiently consolidates expenses and financial data enabling the generation of accurate financial reports that reflect the organization's performance.

Cons

I have no least favorite feature in FreshBooks. All the features are extremely useful.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D

David

Automotive, 11-50 employees

More than a year

5.0
December 2022

Very strong financial app.

Pros

The standout feature of FreshBooks is its invoicing functionality which greatly facilitates staying on top of payables.

Cons

Nothing. I love everything about this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

S

Shiref

Education Management, 500+ employees

Less than 6 months

4.0
December 2022

Fresh books Comment

Pros

FreshBooks caters to the needs of business owners and accountants providing a comprehensive suite of tools that are both valuable and worthwhile.

Cons

I wish it was available for fields beyond just business and accounting.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

T

tod

Computer Networking, 1-10 employees

More than a year

5.0
December 2022

Freshbooks Saved My Business

Pros

With FreshBooks users always have a clear overview of outstanding payments and the age of each invoice. The dashboard feature is particularly beneficial.

Cons

The reporting on sales tax each month needs improvement and could use some work but with a bit of effort you can extract the data.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

B

Beth

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
December 2022

Freelancers Need FreshBooks

Pros

FreshBooks proved to be the perfect solution for freelancers starting out offering intuitive and easy-to-use time tracking and project management features. It enabled accurate and readable invoicing ensuring smooth communication with clients.

Cons

I can't think of any cons! As a freelancer FreshBooks meets my needs. However it may not be robust enough for larger entities with many employees.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Amanda

Marketing and Advertising, 1-10 employees

More than a year

4.0
December 2022

The perfect entry-level solution for contractors in need of professional billing

Pros

The software's ease of use is its most appealing aspect. Unlike other tools with complicated setups FreshBooks allows for quick integration and invoice creation often on the same day of joining.

Cons

There wasn't anything I disliked about FreshBooks. However I switched to another software solution because my bookkeeping and accounting needs exceeded what FreshBooks could handle.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

S

Saba

Apparel & Fashion, 11-50 employees

Less than a year

5.0
December 2022

Fresh books highly recommended

Pros

FreshBooks presents a user-friendly program that proves highly effective for small business owners enabling them to create invoices and work from anywhere. It comes highly recommended for all accounting and bookkeeping needs.

Cons

This software doesn't work well for larger or more complex businesses especially in terms of inventory tracking.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

G

Geethika

Information Technology and Services, 500+ employees

Less than 6 months

4.0
December 2022

Useful software for online purchase

Pros

FreshBooks provides convenient online reading capabilities.

Cons

An updated version with better improvements would be great.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C

Colleen

Automotive, 1-10 employees

3.0
December 2022

Not right for all business types

Pros

Honestly I haven't found a better alternative yet.

Cons

Not being able to track my incoming money was a significant issue for me.

Rating Distribution

Ease of use

3

Value for money

5

Customer Support

9

Functionality

3

JO

Julie oluchi

Education Management, 1-10 employees

More than a year

5.0
December 2022

Freshbooks

Pros

FreshBooks excels in the swift sending tracking and collection of payments making it ideal for small business owners and side hustlers. It simplifies accounting processes significantly.

Cons

I've had some negative experiences with customer service and despite emailing them my complaints I didn't receive any resolution. They should focus on improving their customer support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

AM

Angelica Marie

Consumer Goods, 11-50 employees

More than a year

5.0
December 2022

Excellent Overall

Pros

FreshBooks receives excellent ratings for its customer support and invoicing services. It offers a simple and user-friendly experience particularly suitable for small business owners.

Cons

I'm looking forward to adjusting the limits on the number of users and clients.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10