Victoria
Consumer Services, 1-10 employees
Less than 6 months
“Great program for buisness owners”
Pros
The versatility and ease of use of FreshBooks' various tools make it an invaluable asset reducing stress and simplifying processes. It consolidates multiple business necessities into one app and facilitates distribution to staff and clients. Moreover it neatly organizes and provides access to essential business data reports and documents including invoices.
Cons
It's still a bit expensive for me as software.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
6
Lukas
Retail, 1-10 employees
Less than a year
“Good to start with!”
Pros
FreshBooks stands out as an exceptional accounting software for small businesses. Being a freelancer myself I found it easy to navigate and it effectively helped me manage invoices and expenses. The user-friendly interface offers all the necessary features for small business owners.
Cons
As my business grew and I acquired more clients I realized that FreshBooks wasn't as versatile and robust as I needed it to be. I had to switch to a different software that could handle my expanding business. Nevertheless I would still recommend FreshBooks to freelancers and small business owners starting out. It's a great tool for managing finances and staying organized.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Christ Ann
Information Technology and Services, 11-50 employees
More than a year
“very helpful”
Pros
FreshBooks made a significant impact on my time management allowing for efficient logging of hours and invoicing.
Cons
So far since we've been using it for a while now I haven't encountered any issues. I genuinely like how it functions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Manu
Health, Wellness and Fitness, 1-10 employees
“Good for accounting”
Pros
FreshBooks encompasses multiple accounting features that contribute to easier management.
Cons
The features are good although some can be difficult to understand.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Sanoussy
Telecommunications, 1-10 employees
More than a year
“Freshbook review”
Pros
This user-friendly software impresses with its prompt alerts making it truly remarkable.
Cons
We require important accountant features from the classic version of FreshBooks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ashif Ahmed
Publishing, 1-10 employees
More than a year
“It's very useful invoicing and accounting software for small business”
Pros
FreshBooks is incredibly easy to use and user-friendly. It caters to all the needs of my business providing a superb experience. It perfectly suits my small business requirements.
Cons
I've experienced delays in payment and sometimes the service section doesn't load at all. Overall it's great but there are some minor issues.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
alton
Arts and Crafts, 1-10 employees
More than a year
“Freshbooks for invoicing”
Pros
The invoicing feature in FreshBooks is the standout aspect. It allows for easy customization and sending of invoices to customers. Flexible due dates and partial payment acceptance further enhance its functionality.
Cons
Invoice payments are not received immediately and my small business relies on those payments to stay afloat.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Anne
Leisure Travel & Tourism, 51-100 employees
More than a year
“FreshBooks handles invoicing perfectly”
Pros
The user interface of FreshBooks is exceptionally user-friendly making tasks like invoice creation and sending a breeze.
Cons
Since the tickets module was removed from the software we are currently searching for an alternative software to replace it.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
9
Functionality
6
Haley
Health, Wellness and Fitness, 1-10 employees
“Great for many things”
Pros
FreshBooks is relatively easy to use enabling straightforward data input and account management.
Cons
It would be great to have a wider range of template options.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Glendon
Design, 1-10 employees
More than a year
“If you run a small business then this is the one tool that will save you a TON of time”
Pros
Setting up FreshBooks is a breeze and its user-friendly nature extends to their customer support. If any questions or issues arise there's always a helpful human available for assistance.
Cons
I would prefer a less complicated method for accepting alternate payment options. Some clients prefer payment methods that are not supported although major ones are supported. There are just not many options for lesser-known methods.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Anonymous
Not Specified, 51-100 employees
More than a year
“The best of Fresh Books in finances”
Pros
FreshBooks is suitable for users with or without accounting knowledge as it offers ease of use for everyone.
Cons
The administrator can make alterations to already created accounts which is helpful.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Glendon Haddix
Design, 1-10 employees
More than a year
“support is great”
Pros
Setup was simple and the whole thing is simple to use day to day. When questions come up, the best part is that you can actually call and reach a real person who helps you get it sorted.
Cons
Would be nice to have a more simple way to use alternate payment methods. Some clients want to pay in ways that aren't currently supported, most of the big options are covered but there aren't many of the less common ones.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Anne Karungi
Leisure, Travel & Tourism, 51-100 employees
More than a year
“friendly UI for invoices”
Pros
The interface is really well done. It's simple to operate and that's honestly the highlight for me. Making invoices and sending them to clients is simple and feels effortless.
Cons
After the tickets module got removed, we've been actively searching for a replacement software to cover that missing functionality.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Irish Joy Cabañeroo
Education Management, 11-50 employees
Less than 6 months
“smooth setup for small teams”
Pros
This was pretty simple to get up and running and I can manage multiple credit cards from the account.
Cons
Seems to fit small businesses better than larger ones.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Vasyl Artiushchenko
Marketing and Advertising, 11-50 employees
Less than a year
“Quite reliable”
Pros
I've been using it for a few months now and it feels genuinely nice, no accounting background needed. I run it for my business accounting and invoicing tasks which helps me stay accountable with my clients. It covers day-to-day business finances while also including invoicing features that quickly produce clean, high-quality PDF invoices and client statements. Also, it's been very dependable, I haven't run into any glitches or annoying issues so far.
Cons
It would be better if there were more design and customization options for invoices sent to clients and customers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Kimberly Owens
Consumer Services, 1-10 employees
More than a year
“friendly interface”
Pros
Biggest win with it is how simple the interface feels. I picked up the basics fairly quickly, even with all the features and options available.
Cons
Been doing exactly what my business needs for years so there isn't much to complain about. If I had to change something, I'd prefer they lowered the price.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Mayank Agarwal
Consumer Goods, 1-10 employees
Free Trial
“Simple UI”
Pros
Interface feels simple and the reporting features along with scheduling options work well.
Cons
Configuring it for NGOs doesn't match what I expected it to be and getting it set up for that type of organization is pretty hard.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bern Marie
Consumer Services, 1-10 employees
Less than 6 months
“Perfect for professional invoicing”
Pros
Has genuinely made my small business feel more professional. I can handle client RS invoices and payments all in one place and the invoice history is quick to pull up when I need it. The monthly plan pricing is pretty affordable too. It's also helped raise the overall quality of how I run things, clients get the invoice estimate and can pay right from there which keeps everything simple. Also, I store my business expenses within the app so I can track both expenses and receivables in one unified spot.
Cons
There's nothing I've come across that I dislike.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Nishtha Maheshwari
Marketing and Advertising, 1-10 employees
More than a year
“Satisfied with it”
Pros
As an agency owner, I needed a software that could cover invoicing and accounting without feeling piecemeal. I tested a few other tools but nothing matched how complete it feels. The interface looks great and the app is genuinely adaptive, like the product was designed around real agency workflows from the start. It's been a lifesaver for my business and has significantly reduced the administrative work I used to spend time on. I even recommended it to a colleague who runs her own freelance work and she was impressed enough to switch over as well.
Cons
One feature I'd really want is an autosave option. A couple of times, I refreshed the page before saving and the unsaved data disappeared. It would be much better if entered expense details were saved automatically as I go.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Management Consulting, 11-50 employees
More than a year
“had a good experience”
Pros
I've been using it for my business and it's completely changed how I manage my money. The app is simple and packed with useful features that actually make a difference day to day. Tracking expenses, sending invoices, logging time spent on projects and handling other admin tasks is all in one place so everything stays organized. I've been with them for more than a year and I'm genuinely happy with it.
Cons
Getting started can feel a bit challenging at first.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8