Marketing and Advertising, 11-50 employees
More than a year
“FreshBooks can be the foundation to success”
Pros
FreshBooks has elevated my ability to automate billing and invoicing processes. No more manual tracking or painstaking invoice creation their tools streamline the process. Plus theyre pioneers so their reliability is unmatched.
Cons
The cost was once high but its now much more affordable.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Media Production, 1-10 employees
“Freshbooks a great, albeit slightly expensive tool for freelancers”
Pros
Freshbooks boasts a modern design thats a breath of fresh air compared to QuickBooks Online. Its freelancer-friendly offering essential tools like invoicing accounting time tracking and project management in one place.
Cons
The pricing structure of Freshbooks is a major drawback. Its based on client number rather than offering monthly pricing based on functionality. This means you may have to upgrade to a higher-priced plan even if your needs dont increase. This can be costly compared to competitors like QuickBooks.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Construction, 1-10 employees
Less than a year
“One of the best!”
Pros
What stands out to me about this software is how little effort it requires for paperwork. FreshBooks is incredibly user-friendly making tasks like time tracking and receipt management fast and straightforward.
Cons
The lack of payroll functionality is the only downside for me. If they offered payroll Id fully switch back.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arts and Crafts, 1-10 employees
Less than 6 months
“They closed my payment account without warning or explanation”
Pros
It takes some time to adapt to the platform but you grasp it fairly quickly.
Cons
Its absurd that theres a client limit on the lower-tier service and Ive encountered bugs in invoicing resulting in lost changes.
Rating Distribution
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
Marketing and Advertising, 1-10 employees
Less than a year
“Great tool for solopreneurs”
Pros
Using the invoicing feature has been fantastic for tracking client payments! Its user-friendly with a sleek interface.
Cons
This software has been flawless for me so far. I havent tried the app so I cant comment on its ease of use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 1-10 employees
Less than 6 months
“It was my plesure to use and review this product”
Pros
I appreciate how FreshBooks allows me to store all my recipes and client information making tax time much smoother. Plus their support team is always a pleasure to work with. Their online payment acceptance and receipt uploading features make organization a breeze which is a relief for someone like me who struggles with organization.
Cons
I cant find anything negative to mention. Id recommend FreshBooks to anyone needing to track and manage their transactions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 1-10 employees
More than a year
“Excellent Low-Cost Billing Software”
Pros
FreshBooks functionality and ease of use rival that of more well-known billing systems.
Cons
The software functions well but Id like to manage more than five clients without needing to upgrade my plan.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
Less than 6 months
“Perfect for your small business needs”
Pros
Its incredibly simple to use and its features are excellent with some being absolute necessities.
Cons
Nothing particularly stands out but the admin area can sometimes be slow as if its overloaded.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Internet, 1-10 employees
More than a year
“Easy invoicing software”
Pros
Its effortless to use I can bill clients within minutes and track whether theyve viewed my invoice before payment.
Cons
Customer service operates on EST and takes 24 hours or one business day to respond. For a company of their size they should consider outsourcing inquiries and implementing live chats for quicker support.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Design, 1-10 employees
More than a year
“Can't work without it”
Pros
Ive been a fan of FreshBooks for years initially drawn to its simplicity. As my business grew I found its services indispensable especially the invoicing feature which I highly recommend.
Cons
Honestly I cant find a single thing to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 500+ employees
“Manage your billing and expenses with Freshbooks Fast and Easy.”
Pros
What caught my attention initially was its integration with other software like Gmail. Additionally its fast invoicing and seamless expense management are commendable.
Cons
It might not be suitable for businesses with complex setups requiring frequent scheduled payments and inventory management.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Architecture & Planning, 1-10 employees
Less than a year
“Nice option for small business”
Pros
This software proved invaluable for streamlining accounting processes in our small business.
Cons
It lacks certain features mandated by law in some Eastern European regions.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Poor Functionality & Dysfunctional Support”
Pros
We were fond of the original version but were reluctantly pushed into the new version.
Cons
Unfortunately its unreliable due to frequent outages. The new version is buggy and sluggish relying heavily on unnecessary JavaScript animations.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“Nice feature offering for the price but dreadful stability and buggy”
Pros
Setting up and using it is straightforward much simpler and cheaper than competitors.
Cons
There have been frequent outages and transitioning to the new FreshBooks has been a nightmare. The design lacks information density and critical details often get lost.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Computer & Network Security, 1-10 employees
More than a year
“New Freshbooks has completely make this formerly amazing service...unusable & frustrating”
Pros
The previous Classic edition was efficient and intuitive. However the New version while visually appealing lacks the same ease of use.
Cons
Despite its attractive appearance the New version has become cumbersome to use. The platform is sluggish navigation is more complicated and invoicing errors are common. The switch to the New version has been a disaster overshadowing its appealing interface.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
10
Functionality
2
Information Technology and Services, 11-50 employees
More than a year
“Very easy tool for setting up customer billing and tracing customer account atatus”
Pros
Its a great tool for those not deeply versed in accounting. We primarily use it for invoicing and time tracking with effortless setup for payment options and client accounts.
Cons
I have no complaints about this tool it meets all our expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cosmetics, 51-100 employees
More than a year
“FreshBooks is a billing and invoicing software that helps me manage payments from my clients”
Pros
FreshBooks simplifies invoice creation and navigation while its reminders and time tracking are valuable. Customization options including company logo and column additions are appreciated.
Cons
FreshBooks should reconsider its pricing structure to make essential features more accessible to all users.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
8
Financial Services, 1-10 employees
More than a year
“Great for Time tracking”
Pros
The softwares interface is modern and intuitive.
Cons
It lacks employee clock-in and clock-out tracking necessitating the use of multiple systems.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Not specified, 11-50 employees
More than a year
“Excellent invoicing software for the SMB”
Pros
Setting up new clients and invoicing them with online payment options is effortless. The user-friendly interface minimizes client queries and the companion app is handy for on-the-go tasks.
Cons
Its a minor annoyance but I wish Id be notified when I reach the client limit before attempting to add a new one.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Not specified, 1-10 employees
Less than 6 months
“Save The Hassle & Confusion”
Pros
Most features work seamlessly facilitating easy cross-referencing of invoices and expenses.
Cons
Initially overwhelming especially when exploring all available features but the effort pays off.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8