Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

V

Victoria

Consumer Services, 1-10 employees

Less than 6 months

3.0
December 2022

Great program for buisness owners

Pros

The versatility and ease of use of FreshBooks' various tools make it an invaluable asset reducing stress and simplifying processes. It consolidates multiple business necessities into one app and facilitates distribution to staff and clients. Moreover it neatly organizes and provides access to essential business data reports and documents including invoices.

Cons

It's still a bit expensive for me as software.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

6

L

Lukas

Retail, 1-10 employees

Less than a year

4.0
December 2022

Good to start with!

Pros

FreshBooks stands out as an exceptional accounting software for small businesses. Being a freelancer myself I found it easy to navigate and it effectively helped me manage invoices and expenses. The user-friendly interface offers all the necessary features for small business owners.

Cons

As my business grew and I acquired more clients I realized that FreshBooks wasn't as versatile and robust as I needed it to be. I had to switch to a different software that could handle my expanding business. Nevertheless I would still recommend FreshBooks to freelancers and small business owners starting out. It's a great tool for managing finances and staying organized.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

CA

Christ Ann

Information Technology and Services, 11-50 employees

More than a year

5.0
December 2022

very helpful

Pros

FreshBooks made a significant impact on my time management allowing for efficient logging of hours and invoicing.

Cons

So far since we've been using it for a while now I haven't encountered any issues. I genuinely like how it functions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Manu

Health, Wellness and Fitness, 1-10 employees

5.0
December 2022

Good for accounting

Pros

FreshBooks encompasses multiple accounting features that contribute to easier management.

Cons

The features are good although some can be difficult to understand.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

S

Sanoussy

Telecommunications, 1-10 employees

More than a year

5.0
December 2022

Freshbook review

Pros

This user-friendly software impresses with its prompt alerts making it truly remarkable.

Cons

We require important accountant features from the classic version of FreshBooks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AA

Ashif Ahmed

Publishing, 1-10 employees

More than a year

5.0
December 2022

It's very useful invoicing and accounting software for small business

Pros

FreshBooks is incredibly easy to use and user-friendly. It caters to all the needs of my business providing a superb experience. It perfectly suits my small business requirements.

Cons

I've experienced delays in payment and sometimes the service section doesn't load at all. Overall it's great but there are some minor issues.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

alton

Arts and Crafts, 1-10 employees

More than a year

5.0
December 2022

Freshbooks for invoicing

Pros

The invoicing feature in FreshBooks is the standout aspect. It allows for easy customization and sending of invoices to customers. Flexible due dates and partial payment acceptance further enhance its functionality.

Cons

Invoice payments are not received immediately and my small business relies on those payments to stay afloat.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

A

Anne

Leisure Travel & Tourism, 51-100 employees

More than a year

4.0
December 2022

FreshBooks handles invoicing perfectly

Pros

The user interface of FreshBooks is exceptionally user-friendly making tasks like invoice creation and sending a breeze.

Cons

Since the tickets module was removed from the software we are currently searching for an alternative software to replace it.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

6

H

Haley

Health, Wellness and Fitness, 1-10 employees

5.0
December 2022

Great for many things

Pros

FreshBooks is relatively easy to use enabling straightforward data input and account management.

Cons

It would be great to have a wider range of template options.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

G

Glendon

Design, 1-10 employees

More than a year

4.0
December 2022

If you run a small business then this is the one tool that will save you a TON of time

Pros

Setting up FreshBooks is a breeze and its user-friendly nature extends to their customer support. If any questions or issues arise there's always a helpful human available for assistance.

Cons

I would prefer a less complicated method for accepting alternate payment options. Some clients prefer payment methods that are not supported although major ones are supported. There are just not many options for lesser-known methods.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
December 2022

The best of Fresh Books in finances

Pros

FreshBooks is suitable for users with or without accounting knowledge as it offers ease of use for everyone.

Cons

The administrator can make alterations to already created accounts which is helpful.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

GH

Glendon Haddix

Design, 1-10 employees

More than a year

4.0
December 2022

support is great

Pros

Setup was simple and the whole thing is simple to use day to day. When questions come up, the best part is that you can actually call and reach a real person who helps you get it sorted.

Cons

Would be nice to have a more simple way to use alternate payment methods. Some clients want to pay in ways that aren't currently supported, most of the big options are covered but there aren't many of the less common ones.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

AK

Anne Karungi

Leisure, Travel & Tourism, 51-100 employees

More than a year

4.0
December 2022

friendly UI for invoices

Pros

The interface is really well done. It's simple to operate and that's honestly the highlight for me. Making invoices and sending them to clients is simple and feels effortless.

Cons

After the tickets module got removed, we've been actively searching for a replacement software to cover that missing functionality.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

IJC

Irish Joy Cabañeroo

Education Management, 11-50 employees

Less than 6 months

5.0
November 2022

smooth setup for small teams

Pros

This was pretty simple to get up and running and I can manage multiple credit cards from the account.

Cons

Seems to fit small businesses better than larger ones.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

VA

Vasyl Artiushchenko

Marketing and Advertising, 11-50 employees

Less than a year

5.0
November 2022

Quite reliable

Pros

I've been using it for a few months now and it feels genuinely nice, no accounting background needed. I run it for my business accounting and invoicing tasks which helps me stay accountable with my clients. It covers day-to-day business finances while also including invoicing features that quickly produce clean, high-quality PDF invoices and client statements. Also, it's been very dependable, I haven't run into any glitches or annoying issues so far.

Cons

It would be better if there were more design and customization options for invoices sent to clients and customers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

KO

Kimberly Owens

Consumer Services, 1-10 employees

More than a year

5.0
November 2022

friendly interface

Pros

Biggest win with it is how simple the interface feels. I picked up the basics fairly quickly, even with all the features and options available.

Cons

Been doing exactly what my business needs for years so there isn't much to complain about. If I had to change something, I'd prefer they lowered the price.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MA

Mayank Agarwal

Consumer Goods, 1-10 employees

Free Trial

5.0
November 2022

Simple UI

Pros

Interface feels simple and the reporting features along with scheduling options work well.

Cons

Configuring it for NGOs doesn't match what I expected it to be and getting it set up for that type of organization is pretty hard.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BM

Bern Marie

Consumer Services, 1-10 employees

Less than 6 months

5.0
November 2022

Perfect for professional invoicing

Pros

Has genuinely made my small business feel more professional. I can handle client RS invoices and payments all in one place and the invoice history is quick to pull up when I need it. The monthly plan pricing is pretty affordable too. It's also helped raise the overall quality of how I run things, clients get the invoice estimate and can pay right from there which keeps everything simple. Also, I store my business expenses within the app so I can track both expenses and receivables in one unified spot.

Cons

There's nothing I've come across that I dislike.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

NM

Nishtha Maheshwari

Marketing and Advertising, 1-10 employees

More than a year

5.0
November 2022

Satisfied with it

Pros

As an agency owner, I needed a software that could cover invoicing and accounting without feeling piecemeal. I tested a few other tools but nothing matched how complete it feels. The interface looks great and the app is genuinely adaptive, like the product was designed around real agency workflows from the start. It's been a lifesaver for my business and has significantly reduced the administrative work I used to spend time on. I even recommended it to a colleague who runs her own freelance work and she was impressed enough to switch over as well.

Cons

One feature I'd really want is an autosave option. A couple of times, I refreshed the page before saving and the unsaved data disappeared. It would be much better if entered expense details were saved automatically as I go.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Management Consulting, 11-50 employees

More than a year

4.0
November 2022

had a good experience

Pros

I've been using it for my business and it's completely changed how I manage my money. The app is simple and packed with useful features that actually make a difference day to day. Tracking expenses, sending invoices, logging time spent on projects and handling other admin tasks is all in one place so everything stays organized. I've been with them for more than a year and I'm genuinely happy with it.

Cons

Getting started can feel a bit challenging at first.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8