Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MDMIF

maría del mar isnard flores

Human Resources, 500+ employees

Less than a year

5.0
November 2022

saves my time

Pros

Best part of this app for me is how simple it feels to use, plus how much time it helps me save. It also does a really good job of keeping everything organized so I can find what I need without jumping through hoops.

Cons

What I like least is that it isn't available to everyone, after the free trial, it starts charging so it's not fully free.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Education Management, 11-50 employees

More than a year

4.0
November 2022

Convenient to use

Pros

The invoice billing feature is one of the strongest parts of this software. It really helped simplify my administrative work as a head teacher. With it, I can generate invoices or bills for my students quickly without getting stuck in extra steps.

Cons

Account management section could use some improvement.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

SIAS

Syed Ihsan Ali Shah

Civil Engineering, 500+ employees

Less than a year

5.0
November 2022

clean dashboard

Pros

Dashboard is simple to understand and the connection setup point is simple enough to explore without getting stuck.

Cons

Even though it ends up costing a bit less per month than some of its competitors, it still doesn't quite match the full range of features those rivals include.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

SK

Stella Kahuni

Financial Services, 500+ employees

More than a year

5.0
November 2022

excellent invoicing and reporting

Pros

Makes it simple for me to track and manage my time and expenses. Creating and sending invoices is also quick, I've had no trouble getting them out and getting paid. Also, the reporting is solid since I can generate custom reports whenever I need them. Another plus is that it supports online payment processing which helps organize customer payments.

Cons

Accounting and invoicing are fully covered, the performance has been strong and there genuinely isn't much to complain about.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB

Chenelle Beukes

Education Management, 500+ employees

More than a year

5.0
November 2022

my review...

Pros

I enjoy making invoices and the ledger is probably my favorite part since it's been extremely helpful for keeping everything organized.

Cons

The only part I like least is that once an invoice is created, you can't move or rearrange items on it, this would be a nice improvement for future updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AN

Arsene Nziza

Accounting, 1-10 employees

More than a year

4.0
November 2022

great reporting

Pros

Reporting and data entry feel genuinely solid and simple. It also adapts well to how my business runs and it helps me pull together the exact information I need. Overall, it's been pretty useful for organizing things and forecasting especially when working closely with my accounting team.

Cons

That said, there are some missing features I wish were there... email automation is a big one. I'd also love if the developer offered more customization options (like additional designs/templates) so it could be designed even more to my workflow.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

JG

Jonathan Govindsamy

Accounting, 11-50 employees

Less than a year

4.0
November 2022

Made onboarding easy

Pros

Setup felt simple right from the start, signing up, creating an account and jumping into the app took very little effort.

Cons

Occasionally the online version made login attempts fail so I couldn't get in though it didn't happen often.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

9

AA

Albert Abela

Arts and Crafts, 1-10 employees

More than a year

5.0
November 2022

Recommended!

Pros

As our business started expanding, we needed software that could cover our core accounting tasks while also tracking what we're owed and what we owe. We rolled out this tool for this purpose and it's been a great fit, no regrets. Setup felt very user-friendly right from the start and it made a noticeable difference in how we manage our accounting day to day.

Cons

So the app crashed briefly which temporarily disrupted access. The downtime was short and thankfully nothing was lost.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

SH

Sukesh Hela

Banking, 101-500 employees

More than a year

4.0
November 2022

real-time invoice tracking is great

Pros

Real-time invoice tracking is genuinely helpful and the app stays responsive while you check updates. Navigation through the menu feels simple and the user interface is friendly enough that it's simple to get set up and installed without much hassle.

Cons

When there's a lot of information to display, loading can get a bit slow. There's also no option to customize interest or late fees depending on the client or invoice. Updating service rates on continuous invoices can feel confusing especially when you need to edit multiple rates.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

RJ

Ryan Jelley

Real Estate, 1-10 employees

More than a year

5.0
November 2022

Clean UI

Pros

The interface feels clean and simple and it's quick to get around without feeling lost. The dashboard pulls everything together in one view, including helpful charts that summarize the financial side of your business. There are also plenty of options to customize invoices, configure payments and keep tabs on expenses. Also, the time tracking tool makes it simple to record your hours and bill clients accurately based on the time you've worked.

Cons

A downside worth noting is that payment options are pretty limited, you can use credit cards and PayPal but it doesn't support taking payments directly from a bank account. A few people have also mentioned that customer support can take a while to respond when you're trying to get help. Finally some of the more useful features are locked behind the paid plans and those costs can add up depending on what you need.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Automotive, 500+ employees

More than a year

5.0
November 2022

All integrations are great

Pros

It has been really smooth for our accounting, its user-friendly setup and strong integrations made it easy to manage everything without hassle.

Cons

Honestly there isn't much to complain about. The only real point is that the pricing could be a bit more competitive.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

KB

Kanishk Bhardwaj

Retail, 51-100 employees

Less than a year

4.0
November 2022

Looks good!

Pros

Online invoice generator is by far the most likeable feature for me, it helps generate invoices that look polished and professional without much hassle.

Cons

After trying a few other invoicing apps before, I can say with confidence that there's nothing worth complaining about here, the software has been genuinely great for us.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

A

Anonymous

Alternative Dispute Resolution, 1-10 employees

More than a year

5.0
November 2022

Perfect for my team

Pros

Love how fast I could get the application installed and up and running, took no time at all.

Cons

There were a few tech issues at the beginning but things have been working fine recently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BM

Barbara Mendez

Accounting, 1-10 employees

More than a year

3.0
November 2022

Monthly fees is high

Pros

I'm using it just for one client each year around tax season. We mainly run the profit and loss report and after that I don't really rely on it for much else.

Cons

Lots of limitations on how it can be used and the monthly fees feel hard to justify given how little I use it.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

MP

Melinda Pfannes

Accounting, 11-50 employees

More than a year

5.0
November 2022

5 stars

Pros

It is super simple to use and it does a great job of keeping track of everything. The organization is on point and I don't have to think twice about where things go.

Cons

The only real downside is that I wish it could integrate with QuickBooks Online.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MAB

Md Arif Bellah

Animation, 11-50 employees

Less than a year

5.0
November 2022

best in business

Pros

FreshBooks has been a simple, easy-to-use and genuinely affordable option for me.

Cons

No cons from me!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AG

Allison Gibson

Management Consulting, 1-10 employees

More than a year

5.0
November 2022

Love it

Pros

I've been really happy with it, mainly because invoicing and time tracking are simple. I managed to connect it with Teamwork project management which makes it much easier to handle larger projects that need detailed time logging against specific tasks and milestones. After that, I can export my tracked time straight into it for billing. Also, FreshBooks links with my PayPal setup so I'm able to take major credit cards without much hassle.

Cons

Collaboration with other contractors isn't super reliable which can be annoying when you're working with freelancers or external teams. Also, the per-client pricing has started to feel a bit steep if you have lots of one-off clients. The retainer payment feature also didn't feel adaptive to use so it took extra effort to get it working the way I needed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

YI

Yves Isite

Computer Software, 11-50 employees

More than a year

5.0
November 2022

powerful features

Pros

Comes with a big range of features that I've been looking for to help me do my work properly. Once everything is set up, it really supports the way I handle tasks day to day.

Cons

UI is a little tricky to navigate... some controls feel oddly hidden so it takes a bit of time to figure out where everything lives.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

GHK

Guat Hoon Koh

Financial Services, 1-10 employees

Less than a year

5.0
November 2022

My experience was really good

Pros

The strongest part of this software is how simple it is to use. I can quickly track and edit my business whether I'm on my PC or in the app. Copying invoices is also simple which saves me a lot of time. I also appreciate the flexible, affordable pricing plans... especially since the cost adjusts based on how many employees I have. Also, their customer support has been excellent every time I've reached out.

Cons

There are only a limited number of invoice templates available. Also, invoice details have to be entered manually which takes extra time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

JJ

Juliet Julius

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
November 2022

Good for small businesses

Pros

Worked so well for my self-employed setup and my small business. It's been the best accounting software for what I need day to day. The interface feels smooth and simple and it helps me save time because the features are designed to be practical, not cluttered. Another big plus is how easily it connects with the other apps I already use. I also appreciate that there's an Android app so I can manage invoices and keep things moving while I'm out and about.

Cons

Even though it is more affordable than some other options, there's an added charge per user account. That extra fee applies no matter which of the three plans you choose.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10