E-Learning, 1-10 employees
Less than 6 months
“Not Impressed”
Pros
Invoicing clients is straightforward but the percentage taken by FreshBooks with each payment is a drawback.
Cons
The additional percentage taken by FreshBooks from each client payment on top of the monthly fee is a downside.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Marketing and Advertising, 1-10 employees
Less than 6 months
“Fantastic and simple to use”
Pros
I appreciate the ease of setting up clients and templates for generating invoices.
Cons
I havent encountered any issues with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wholesale, 51-100 employees
Less than a year
“A Must-Have for Accounting!!”
Pros
Our Accounts Payable team finds this software comprehensive from the general ledger to payments.
Cons
Our Accounts Payable team finds the software efficient streamlining reporting and journal entries which makes my job easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Not specified, 1-10 employees
More than a year
“An affordable alternative to traditional accounting but lack customisation and customer support”
Pros
Affordable with extensive features FreshBooks is perfect for beginners in cloud-based accounting with robust mobile apps for on-the-go usage.
Cons
FreshBooks lacks customization options for invoices and dashboards falling short compared to competitors.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
2
Functionality
6
Consumer Services, 1-10 employees
More than a year
“Don't Waist Your Money on Any Other Accounting Software”
Pros
FreshBooks boosts productivity managing clients subscriptions hours and invoices efficiently. Its mileage tracking feature is a tax-saving bonus.
Cons
The Expenses feature frequently disconnects from our bank account but the support team is helpful in resolving issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
“Great tool for invoicing”
Pros
Its user-friendly with a clean design for invoices estimates and proposals.
Cons
Connecting bank accounts outside the US is challenging prompting us to explore other options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Accounting, 1-10 employees
“It is a good app”
Pros
FreshBooks stands out for its editable invoices before sending to clients.
Cons
The new system designed by an iOS UX developer for desktop has raised concerns.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Not specified, 1-10 employees
Less than 6 months
“Very user friendly”
Pros
Billing and invoicing are quick and hassle-free with this app ideal for busy professionals.
Cons
So far I havent encountered any drawbacks. Its been smooth sailing and user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Computer & Network Security, 51-100 employees
More than a year
“Worst platform ever”
Pros
Weve been experiencing downtime for over a week and support hasnt been helpful. The forced migration to the new platform has resulted in missing data and business disruptions.
Cons
I strongly advise against using the new FreshBooks platform as it has been a dreadful experience.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Accounting, 1-10 employees
More than a year
“Great for keeping track of expenses & invoicing”
Pros
Compared to QBO this program is cost-effective and straightforward for invoicing and expense tracking.
Cons
While the tiered pricing structure has benefits its frustrating having to add essential features like accounts payable.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
3
Computer Software, 1-10 employees
Less than 6 months
“Freshbooks helped me count my working hours and bill them to my client.”
Pros
It offers numerous features but I primarily use the time counter for invoicing clients. The automated invoice sending is another convenient feature.
Cons
The user interface is a bit cluttered and Im not thrilled with the delayed support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Not specified, 1-10 employees
Less than 6 months
“Best Accounting Management For Me”
Pros
FreshBooks aids in income and expense calculations simplifying financial management.
Cons
A revamped user interface for FreshBooks would be welcomed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not specified, 1-10 employees
Less than 6 months
“DYH Freshbooks Review”
Pros
The best part is being able to integrate the tool with Stripe and link it to my bank account for real-time financial updates.
Cons
The price especially for the pro version seems too high for me although Im still a new user.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Takes all the drudgery out of billing.”
Pros
Billing can feel tedious for business owners juggling multiple roles. With FreshBooks minimal information is needed to quickly send an invoice. The recurring billing feature simplifies the process and minimizes errors.
Cons
The billing reminder system isnt user-friendly. Its unclear which clients will receive reminders without checking each one individually. Id prefer to receive reminders myself for better control.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“Continually Improving & Listening to Customers”
Pros
Although I dont use all the features I appreciate the automatic emails for late payments. Being able to customize the email text and timing is a great feature.
Cons
One client insists on a PDF invoice but then I have to send a separate email. Its frustrating because they only respond to that email missing the automated one.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Not specified, 1-10 employees
More than a year
“Perfect for my self-employed business”
Pros
Ive freelanced for over 20 years and always disliked invoicing and getting paid until I switched to FreshBooks more than a decade ago. Its connected to my business credit card making tax time a breeze.
Cons
I offer various services and wish I could save multiple invoice templates based on client needs. Im hopeful theyll add this feature considering their track record for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 1-10 employees
More than a year
“Great For Freelancers”
Pros
The invoicing tools in FreshBooks are outstanding. Creating the first invoice takes just minutes with minimal setup.
Cons
I wish the basic plans offered more features so upgrading to higher-priced plans wouldnt be necessary.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Accounting but simple”
Pros
FreshBooks is a comprehensive platform for business invoicing needs boasting a fantastic UI and ease of use. Its packed with integrations and even beginners shouldnt have trouble navigating it.
Cons
The monthly cost may seem steep compared to competitors.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Outsourcing/Offshoring, 500+ employees
More than a year
“FreshBooks is the Best for Startups”
Pros
This software has been instrumental in helping my startup grow by facilitating fast and easy invoicing. It provides a clear view of all costs and the companys financial status.
Cons
I have no issues with FreshBooks Im very satisfied and wouldnt switch to QuickBooks or any other software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
“FreshBooks are true and thirsty highly recommended”
Pros
FreshBooks offers a suite of features that keep accounts organized and compliant. With instant customer support and a secure payment gateway its suitable for various business types from self-employed individuals to agencies.
Cons
Adding more payment processors especially for e-commerce would enhance the software but overall I have no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10