Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RS

Reuben Sackey

Education Management, 1-10 employees

More than a year

5.0
November 2022

earns a solid 5-star rating

Pros

Its ability to accept online payments has been a big win for me.

Cons

Unfortunately it can't be used offline and I'm also running into limits when trying to add more clients to the plan.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Arpita Saha

Information Technology and Services, 51-100 employees

Less than a year

4.0
November 2022

strong finance tracking

Pros

Everything you need to track and manage your company finances is here. The features run reliably and the app is simple to use for day-to-day accounting tasks.

Cons

Costs add up quickly particularly if you have a larger team which has been the biggest pain point.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

ML

Mahir La

Information Technology and Services, 51-100 employees

Less than a year

4.0
November 2022

Top-notch accounting module

Pros

Runs a bit on the expensive side but the built-in modules and features are genuinely top notch when you're trying to manage your business accounting.

Cons

Once the number of users starts growing, the cost climbs quickly and can feel pretty steep.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

MD

Mike Dismas

Education Management, 500+ employees

More than a year

4.0
November 2022

very reliable

Pros

I really value the usability, simplicity and dependable performance. Getting data, uploading it and moving around the site feels simple and hassle-free.

Cons

Having a client who can't pay via invoice is incredibly inconvenient for my workflow and that single limitation has me seriously considering switching to a different tech company.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

A

Anonymous

Financial Services, 500+ employees

Less than a year

4.0
November 2022

billing and invoicing made simple

Pros

Billing and invoicing have honestly never felt more simple. I'm really happy with it. The integration setup went smoothly and the support team was genuinely great when I needed help.

Cons

Could use a few more features and I'd love to see the pricing become a bit more affordable.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

9

AO

Amos Ototo

Accounting, 1-10 employees

More than a year

5.0
November 2022

user-friendly

Pros

Really user-friendly and makes time tracking feel simple and accurate.

Cons

Loading felt a bit slow at times but I managed to work through it without too much trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AY

Aaron Young

Accounting, 1-10 employees

Free Trial

5.0
November 2022

Loved it!

Pros

Love how flexible it is. As long as you've got customers and a business template or a basic idea, you can build almost any kind of invoice and set up different payment processes. It doesn't matter whether you're a total accounting pro or you're brand new, it handles the heavy lifting so your customers won't be able to tell the difference. Whether you started your business today or years ago, everything still looks like it's been established from day one. It's also been a consistent option for me through time.

Cons

The first thing, the software itself is solid and I can't think of many missing features. The one thing I don't enjoy is the second-factor authentication. It asks whether you want to remember your device and save your info but even when you click yes, it still forces 2FA every single time. I also turn off the "second layer" secure account option yet it continues requiring the extra authentication anyway. If that's just how their security setup works, that part has been annoying.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MUM

Morale Ugan Morokolo

Mechanical or Industrial Engineering, 500+ employees

More than a year

4.0
November 2022

Works so well

Pros

This has been a really solid tool for smaller businesses. I can create and send invoices to clients directly and it also lets me attach my credit card as a payment method which makes getting paid a lot more convenient.

Cons

There are limits on how many people you can manage. Aside from those caps, the app feels genuinely interesting and pretty well put together.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

AO

Arzu Ozkan

Information Services, 101-500 employees

Less than 6 months

4.0
November 2022

fast invoicing!

Pros

Invoice creation feels simple and the whole process is pretty satisfying. I also really appreciate having a single place to manage a lot of related activity... time tracking, billing and payment tracking all stay together instead of jumping between different tools. The workflow is generally simple and while there's a short learning curve to get comfortable, once you've adjusted it becomes smooth to operate. Keeping every payment visible in one dashboard is especially convenient.

Cons

It falls short for proper double-entry accounting which became a limitation for me. The time-tracking plugin also caused issues after an update so tracking wasn't behaving as expected. Also, I'd like the reporting to be a bit stronger and more refined.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

CP

Cole Potashnyk

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0
November 2022

Auto-send is great

Pros

Feels refreshingly simple and it's genuinely made my day-to-day accounting less stressful. Tracking receipts and expenses is much smoother and invoicing clients is faster, plus I can store invoices in one place instead of juggling files. The automated invoice sending is a big win too, I can stay focused on my work while the invoices go out in the background without me having to babysit them.

Cons

A lot of the features are paywalled and you have to move up to the next plan to unlock more. That wouldn't bother me as much since I mainly rely on invoicing but given the cost, it feels a bit off that they don't include more for the price you're paying.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

IJ

Irish Joy

Education Management, 11-50 employees

Less than 6 months

5.0
November 2022

Freshbook review

Pros

FreshBooks offers an easy setup and management process allowing for the use of multiple credit cards.

Cons

FreshBooks is suitable for small businesses but not for larger ones.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

V

Vasyl

Marketing and Advertising, 11-50 employees

Less than a year

5.0
November 2022

Freshbook has everything I need for my business accounting and invoicing needs.

Pros

After using FreshBooks for several months I've come to appreciate its user-friendly and intuitive nature even for non-accountants like myself. It has become an essential tool for managing my business accounting and invoicing allowing me to stay organized and accountable to my clients. One standout aspect is the ability to quickly generate high-quality PDF invoices and statements adding a professional touch to my interactions with clients. Additionally I've never encountered any glitches or issues making FreshBooks a reliable choice.

Cons

There should be more options for designing and customizing the invoices sent to our clients and customers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K

Kimberly

Consumer Services, 1-10 employees

More than a year

5.0
November 2022

Takes care of my business!

Pros

The interface of FreshBooks stands out for its ease of use. Despite the abundance of options available I found it surprisingly easy to navigate and quickly grasped how to make the most of its features.

Cons

This software has been meeting my business needs for years. If I had to change one thing I would lower the price.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B

Bern

Consumer Services, 1-10 employees

Less than 6 months

5.0
November 2022

Honest Review Freshbooks

Pros

FreshBooks has elevated the professionalism of my small business by providing a centralized platform for invoicing and payments. With all my client invoices and payment history readily accessible I can efficiently manage financial transactions. Moreover the affordable monthly pricing adds to its appeal. It has undoubtedly raised the quality of my business operations offering convenient invoice estimates and easy payment options for my clients. I also appreciate the ability to track expenses within the program consolidating all aspects of my business finances in one place.

Cons

I haven't found any reason to dislike anything about FreshBooks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M

Mayank

Consumer Goods, 1-10 employees

5.0
November 2022

Fresh books review

Pros

The reporting features and scheduling in FreshBooks are seamlessly integrated into its user-friendly interface.

Cons

Configuration for NGOs is not ideally suited. Setting it up for such organizations can be difficult.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
November 2022

A powerful tool to manage accounting

Pros

FreshBooks has empowered me to take control of my business finances like never before. Its easy-to-use app offers a wide range of features that significantly impact my day-to-day operations. From tracking expenses and managing invoices to monitoring project time spent FreshBooks streamlines these tasks into one convenient platform. I've been a satisfied customer for over a year and have experienced the positive difference it makes in my business.

Cons

The software might have a learning curve initially.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

N

Nishtha

Marketing and Advertising, 1-10 employees

More than a year

5.0
November 2022

amazing software for invoicing and accounting for agencies

Pros

As an agency owner I sought software that would simplify invoicing and accounting processes. After trying various products FreshBooks emerged as the most comprehensive solution. Its beautifully designed interface and intuitive usability cater perfectly to my agency's needs. It has alleviated the administrative burdens significantly allowing me to focus on core tasks. I was so impressed that I recommended it to a colleague who owns a freelance business and she too made the switch.

Cons

It would be beneficial to have an autosave option. Sometimes when I refresh the page without saving the data everything is lost. It should save automatically every time I enter an expense.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P

Porcha

Hospital & Health Care, 500+ employees

5.0
November 2022

Ease of Access

Pros

I like how FreshBooks effortlessly integrates all project costs by simply entering basic information. The customizable expense tracking feature saves a tremendous amount of time. Moreover their responsive customer service team promptly addresses any inquiries or concerns.

Cons

It's not as effective with larger companies as the system gets overloaded with excessive information and slows down. The removal of the ticket modules was a downside as they were used to handle and process tickets as invoices.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

K

Kiri

Education Management, 51-100 employees

Less than 6 months

4.0
November 2022

Great software!

Pros

FreshBooks offers a seamless and easy-to-navigate experience.

Cons

At this point I haven't found anything I don't like.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

M

Mahmoud

Accounting, 11-50 employees

More than a year

4.0
November 2022

FreshBooks review

Pros

FreshBooks impresses with its user-friendly interface and remarkable speed making it a time-saving tool.

Cons

I use this software and haven't encountered any issues. It's simply perfect.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6