Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Not specified, 1-10 employees

More than a year

5.0

Very easy to use

Pros

FreshBooks is incredibly user-friendly with a self-explanatory interface. Its features allow easy automation of various business areas.

Cons

Integration with other systems like ReceiptBank would make it perfect for my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kristina

Education Management, 500+ employees

Less than a year

5.0

Great Accounting Software

Pros

The intuitive interface and variety of templates make FreshBooks easy to use for various accounting needs. Managing different formulas is a breeze ensuring compliance with accounting standards.

Cons

While the price has increased over the years I dont have any major complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

A
Anonymous

Not specified, 1-10 employees

More than a year

1.0

Worthless switch to "new" platform.

Pros

I used the Classic version for almost eight years finding it perfect.

Cons

The forced transition from classic to their new UI disrupted business at a critical time.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

I
Ian

Computer Networking, 1-10 employees

Less than 6 months

4.0

Simple to use and intuitive

Pros

The mileage tracker feature is why I use this software as it perfectly records business mileage. Im transitioning from another product to use FreshBooks for invoicing and banking reconciliation.

Cons

I havent seen an import feature that allows switching from another product which would save a lot of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A
Amanda

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Freshbooks is a great alternative to Quickbooks!

Pros

FreshBooks meets all my needs for record-keeping invoicing and revenue tracking in my small business. Its an excellent option for those starting out and not ready to invest in QuickBooks.

Cons

I honestly cant find many faults with FreshBooks it meets all my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
Lorenzo

Marketing and Advertising, 1-10 employees

5.0

Can only have 5 clients in lite package

Pros

While I appreciate the features the pricing doesnt align with my needs as a small web developer.

Cons

The pricing structure especially limiting to five clients for $10 seems off. Unlimited clients for $40month is a significant jump.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

C
Craig

Information Technology and Services, 1-10 employees

More than a year

5.0

Fresh Books Great for AR

Pros

We use FreshBooks solely for Accounts Receivable for tech service invoices and it works perfectly for our needs.

Cons

Adding Accounts Payable would enhance project management and costing capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

L
lauren

Insurance, 1-10 employees

4.0

Free trial period was great!

Pros

FreshBooks is a logical choice for small businesses offering competitive pricing and robust features. I appreciated testing it and the option for custom packages for larger organizations.

Cons

The reporting feature while good could be more robust especially for tracking unusual commissions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

G
Garrick

Law Practice, 1-10 employees

More than a year

5.0

A Game Changer

Pros

I use FreshBooks to bill clients send invoices and track time and it performs these tasks incredibly well. It exceeds all my expectations.

Cons

I may find a need for additional features in the future but for now the software is perfect for my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E
Ed

Construction, 1-10 employees

4.0

Hugely Unnacceptable Bank Feed Connection Limitations

Pros

The Project Tracker and job profitability feature is excellent.

Cons

The bank feed limitations especially only importing debits are frustrating and could be a deal-breaker.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

3

A
Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0

Good for what I needed!

Pros

As a freelancer FreshBooks made invoicing simple and getting paid even simpler.

Cons

I started with the Lite plan but found it too basic so I upgraded to the Plus Plan and am satisfied.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

J
Jason

Design, 1-10 employees

Less than 6 months

4.0

Freshbooks: Accounting software for creatives

Pros

FreshBooks simplified bookkeeping in our office making tasks like billing clients and tracking project profits much easier. It streamlined the business side of things for us.

Cons

Learning to use it without an accounting background was challenging but once learned it streamlined processes. I wish the mid-tier allowed multiple users without extra cost.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

S
Steven

Environmental Services, 11-50 employees

Less than a year

5.0

FreshBooks was a great starter product

Pros

I loved how easy FreshBooks was to set up and start using for AR and AP activities unlike other tools Ive used.

Cons

While its user-friendly I wish it offered more customization and functionality from the start.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0

Good

Pros

While it occasionally has bugs the fast-working customer service promptly resolves them.

Cons

Though it occasionally has bugs theyre usually fixed promptly though it can be frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

M
Maria

Accounting, 500+ employees

More than a year

5.0

Irreplacable tool for Accounters

Pros

FreshBooks offers many integration options like Gusto for streamlined payroll tracking making accounting operations seamless from invoicing to automatic reporting.

Cons

The application should be more flexible regarding fees and handle large data quantities better to avoid crashes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

HJ
Humberto Junior

Marketing and Advertising, 11-50 employees

More than a year

4.0

One of the easiest accounting software

Pros

The best thing about FreshBooks is its user-friendly interface and visual appeal. Every feature is perfectly designed eliminating the need for extensive training.

Cons

Expanding payment options like credit card and bank transfers to more countries would be beneficial.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

T
Talya

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0

Nothing Not To Love About FreshBooks

Pros

FreshBooks is incredibly easy to use offering convenient payment options and a lovely layout.

Cons

Its incredibly user-friendly and customizable making it easy to send and receive invoices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

R
Ricardo

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Palaciobox Accounting using FreshBooks

Pros

The Automated Bank Reconciliation feature was my favorite aspect of this accounting software. It fulfilled a critical need in my business aiding in organizing and sorting transactions efficiently.

Cons

My main gripe with the software is its limited timeline for importing transactions from connected bank accounts forcing manual statement uploads due to this restriction.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D
Duncan

Hospital & Health Care, 1-10 employees

More than a year

5.0

Handy and helpfully good

Pros

As I expanded my business the softwares features proved invaluable for managing accounts and records efficiently.

Cons

I regret not discovering and using this software earlier in my business endeavors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D
Dana

Design, 11-50 employees

Less than a year

5.0

Finances under control

Pros

The invoicing process is straightforward and user-friendly making it ideal for new companies to start managing records effectively.

Cons

Security concerns arise from potential hacker access to customer accounts putting sensitive personal data at risk.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10