Not specified, 1-10 employees
More than a year
“Very easy to use”
Pros
FreshBooks is incredibly user-friendly with a self-explanatory interface. Its features allow easy automation of various business areas.
Cons
Integration with other systems like ReceiptBank would make it perfect for my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
Less than a year
“Great Accounting Software”
Pros
The intuitive interface and variety of templates make FreshBooks easy to use for various accounting needs. Managing different formulas is a breeze ensuring compliance with accounting standards.
Cons
While the price has increased over the years I dont have any major complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Not specified, 1-10 employees
More than a year
“Worthless switch to "new" platform.”
Pros
I used the Classic version for almost eight years finding it perfect.
Cons
The forced transition from classic to their new UI disrupted business at a critical time.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Computer Networking, 1-10 employees
Less than 6 months
“Simple to use and intuitive”
Pros
The mileage tracker feature is why I use this software as it perfectly records business mileage. Im transitioning from another product to use FreshBooks for invoicing and banking reconciliation.
Cons
I havent seen an import feature that allows switching from another product which would save a lot of time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Freshbooks is a great alternative to Quickbooks!”
Pros
FreshBooks meets all my needs for record-keeping invoicing and revenue tracking in my small business. Its an excellent option for those starting out and not ready to invest in QuickBooks.
Cons
I honestly cant find many faults with FreshBooks it meets all my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
“Can only have 5 clients in lite package”
Pros
While I appreciate the features the pricing doesnt align with my needs as a small web developer.
Cons
The pricing structure especially limiting to five clients for $10 seems off. Unlimited clients for $40month is a significant jump.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Fresh Books Great for AR”
Pros
We use FreshBooks solely for Accounts Receivable for tech service invoices and it works perfectly for our needs.
Cons
Adding Accounts Payable would enhance project management and costing capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Insurance, 1-10 employees
“Free trial period was great!”
Pros
FreshBooks is a logical choice for small businesses offering competitive pricing and robust features. I appreciated testing it and the option for custom packages for larger organizations.
Cons
The reporting feature while good could be more robust especially for tracking unusual commissions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Law Practice, 1-10 employees
More than a year
“A Game Changer”
Pros
I use FreshBooks to bill clients send invoices and track time and it performs these tasks incredibly well. It exceeds all my expectations.
Cons
I may find a need for additional features in the future but for now the software is perfect for my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Construction, 1-10 employees
“Hugely Unnacceptable Bank Feed Connection Limitations”
Pros
The Project Tracker and job profitability feature is excellent.
Cons
The bank feed limitations especially only importing debits are frustrating and could be a deal-breaker.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
3
Not specified, 1-10 employees
Less than 6 months
“Good for what I needed!”
Pros
As a freelancer FreshBooks made invoicing simple and getting paid even simpler.
Cons
I started with the Lite plan but found it too basic so I upgraded to the Plus Plan and am satisfied.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Design, 1-10 employees
Less than 6 months
“Freshbooks: Accounting software for creatives”
Pros
FreshBooks simplified bookkeeping in our office making tasks like billing clients and tracking project profits much easier. It streamlined the business side of things for us.
Cons
Learning to use it without an accounting background was challenging but once learned it streamlined processes. I wish the mid-tier allowed multiple users without extra cost.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Environmental Services, 11-50 employees
Less than a year
“FreshBooks was a great starter product”
Pros
I loved how easy FreshBooks was to set up and start using for AR and AP activities unlike other tools Ive used.
Cons
While its user-friendly I wish it offered more customization and functionality from the start.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Not specified, 1-10 employees
Less than 6 months
“Good”
Pros
While it occasionally has bugs the fast-working customer service promptly resolves them.
Cons
Though it occasionally has bugs theyre usually fixed promptly though it can be frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Accounting, 500+ employees
More than a year
“Irreplacable tool for Accounters”
Pros
FreshBooks offers many integration options like Gusto for streamlined payroll tracking making accounting operations seamless from invoicing to automatic reporting.
Cons
The application should be more flexible regarding fees and handle large data quantities better to avoid crashes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“One of the easiest accounting software”
Pros
The best thing about FreshBooks is its user-friendly interface and visual appeal. Every feature is perfectly designed eliminating the need for extensive training.
Cons
Expanding payment options like credit card and bank transfers to more countries would be beneficial.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Nothing Not To Love About FreshBooks”
Pros
FreshBooks is incredibly easy to use offering convenient payment options and a lovely layout.
Cons
Its incredibly user-friendly and customizable making it easy to send and receive invoices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Palaciobox Accounting using FreshBooks”
Pros
The Automated Bank Reconciliation feature was my favorite aspect of this accounting software. It fulfilled a critical need in my business aiding in organizing and sorting transactions efficiently.
Cons
My main gripe with the software is its limited timeline for importing transactions from connected bank accounts forcing manual statement uploads due to this restriction.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Hospital & Health Care, 1-10 employees
More than a year
“Handy and helpfully good”
Pros
As I expanded my business the softwares features proved invaluable for managing accounts and records efficiently.
Cons
I regret not discovering and using this software earlier in my business endeavors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 11-50 employees
Less than a year
“Finances under control”
Pros
The invoicing process is straightforward and user-friendly making it ideal for new companies to start managing records effectively.
Cons
Security concerns arise from potential hacker access to customer accounts putting sensitive personal data at risk.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10