Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

E
Elelwani

Education Management, 11-50 employees

5.0

Freshbooks is easy to use and it is so organised. Not expensive and very much useful for all purpose

Pros

I particularly enjoy the Freshbot feature for communication and the Affiliate programs generous payouts per sale.

Cons

Having customer support available on weekends would be beneficial for users like me who rely on the software regularly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

R
Rachel

Motion Pictures and Film, 1-10 employees

4.0

Accounting made easy

Pros

Ease of use is the highlight of this software for me. Upon logging in I found all my accounts seamlessly integrated facilitating easy expense tracking and budget maintenance.

Cons

While the software served me well I made the switch because I preferred the convenience of Turbo Tax self-employed and TurboTax combined into a single platform for tax filing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

E
Elena

Health, Wellness and Fitness, 51-100 employees

Less than 6 months

2.0

Elena Pilin

Pros

The softwares simplicity in issuing invoices and receiving payments is what I appreciate the most.

Cons

Despite its merits the software presents a challenge with varying reports for the same period and attempts to resolve this through customer support have been inconclusive.

Rating Distribution

Ease of use

10

Value for money

3

Customer Support

4

Functionality

4

S
Stacey

Hospitality, 1-10 employees

4.0

Freshbooks not so fresh

Pros

The user-friendly interface and responsive customer support make my experience with this software highly satisfactory.

Cons

Managing numerous clients can become costly especially with occasional software crashes adding to the challenge.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

A
Anonymous

Not specified, 1-10 employees

Less than 6 months

3.0

Definitely a try

Pros

The simplicity and ease of use are the aspects of this software that appeal to me the most.

Cons

I approached this software with an open mind and found no significant issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A
Amber

Facilities Services, 1-10 employees

Less than 6 months

4.0

My experience with Freshbook

Pros

While still exploring its features I find FreshBooks to be organized and user-friendly with no complaints so far.

Cons

While generally satisfied minor enhancements such as color-coded tabs and widgets are desired for improved usability.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

L
Leonette

Construction, 11-50 employees

More than a year

5.0

Best all-in-one expense tracking

Pros

Sending invoices directly to clients without saving them to my laptop is a huge plus. I appreciate the tracking of due dates and the interface is both visually appealing and easy to navigate. Despite being in accounts not once have I needed to contact customer service in the last two years.

Cons

I had to navigate the learning curve independently and I believe the mobile app could be enhanced to provide more detailed information akin to the website.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not specified, 11-50 employees

More than a year

4.0

Freshbooks is great for managing automatic invoicing

Pros

Setting up recurring invoices offers great flexibility allowing me to choose various frequencies like weekly monthly or annually. The process is swift taking only minutes to set up.

Cons

Since my primary use involves setting up recurring invoices Ive noticed its a bit too effortless to accidentally overwrite data like contacts. Moreover I feel it could benefit from a more robust filtering option to manage active and inactive recurring invoices effectively.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

D
Derek

Construction, 51-100 employees

Less than 6 months

3.0

Get rid of freshbooks

Pros

I found the softwares installation process to be straightforward and user-friendly.

Cons

Frequent system crashes and data loss issues detract from the softwares reliability.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

4

Functionality

4

T
Thomas

Writing and Editing, 1-10 employees

Less than 6 months

5.0

Great software to use

Pros

The ease of adding and arranging third-party apps within FreshBooks enhances its usability providing numerous accessible options.

Cons

Although the mobile app has limitations such as inability to attach certain documents it remains more user-friendly than competing apps prone to freezing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

L
Lissette

Accounting, 500+ employees

More than a year

5.0

Fresh books made my life easier

Pros

The invoice feature of FreshBooks significantly simplifies the invoicing process for me enhancing efficiency.

Cons

Language options would enhance accessibility for users requiring different language support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Shayna

Education Management, 1-10 employees

More than a year

5.0

Excellent Option for Our Needs

Pros

Setting up and using FreshBooks is straightforward with monthly invoicing and credit card billing made easy. Transitioning to the current version may require some adjustment but is ultimately manageable.

Cons

The software fulfills our requirements efficiently without any notable drawbacks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M
MUHAMMAD

Mechanical or Industrial Engineering, 11-50 employees

More than a year

5.0

Business Supporting Tool

Pros

FreshBooks serves as a versatile business management tool for freelancers business owners employees and contractors offering features for invoicing expense tracking project management and financial reporting.

Cons

The softwares transition to a paid model after the trial period may pose affordability challenges for small-scale businesses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B
Beebek

Education Management, 101-500 employees

More than a year

5.0

Why FreshBooks?

Pros

FreshBooks is particularly suited for startup companies offering robust invoice management features. I especially appreciated the estimating feature for individual customers and projects.

Cons

I find that FreshBooks lacks robust accounting functionalities.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

J
Jaelynn

Hospitality, 11-50 employees

More than a year

5.0

Best Invoice Software

Pros

FreshBooks stands out among similar software options due to its affordability and ease of use making invoice formatting hassle-free and receiving recommendations from clients.

Cons

My experience using this software has been consistently trouble-free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

K
Kevin

Computer & Network Security, 1-10 employees

More than a year

5.0

Accounting software for non accountants

Pros

FreshBooks simplifies accounting tasks eliminating the need for complex setups and allowing seamless tracking of expenses and invoicing.

Cons

Improved methods for accessing old time entries would enhance user experience a potential area for future development.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

R
Rex

E-Learning, 500+ employees

More than a year

5.0

FreshBooks Review

Pros

The software boasts an impressive interface that caught my eye.

Cons

As far as my experience goes I havent encountered any issues with its functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Scott

Design, 51-100 employees

Less than a year

4.0

A great way to get our books current with technology

Pros

Transitioning from spreadsheets to FreshBooks has been a game-changer for our growing business. It has brought us up to date with modern practices and has streamlined our operations effectively.

Cons

Adapting to the user interface required some time and I believe theres room for further enhancements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

E
Esther

Media Production, 1-10 employees

5.0

Excellent

Pros

The language used in FreshBooks is simple and engaging making it accessible to everyone.

Cons

Some of the terminologies used can be challenging to grasp without consulting a dictionary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andy

Information Technology and Services, 1-10 employees

4.0

Easy Invoicing with FreshBooks

Pros

The easy invoicing functionality of FreshBooks simplifies billing and payment processing streamlining the entire process from setup to payment receipt.

Cons

Occasionally delayed delivery of sent invoices is a minor inconvenience observed with FreshBooks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7