Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

S
Sarah

Research, 1-10 employees

4.0

A For Self Employed

Pros

FreshBooks is excellent for selfemployed individuals with a smooth integration process and a variety of payment transfer options.

Cons

Additional user fees can make it less appealing for some.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

V
Vikash

E-Learning, 51-100 employees

4.0

Expense Report

Pros

FreshBooks features a userfriendly interface invoicing payment capabilities and expense tracking.

Cons

It can be a bit expensive with limited customization.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

B
Bennett

Financial Services, 51-100 employees

4.0

FreshBooks 2023 Filled Insight

Pros

FreshBooks saves time and reduces financial errors through automated accounting processes.

Cons

The iOS mobile application may lack some features compared to the cloudbased version.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

K
Kayren

Retail, 1-10 employees

4.0

Great App

Pros

FreshBooks is great for tracking time easy to use and offers value for money.

Cons

It may not be suitable for larger organizations due to peruser fees.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

KW
Kayren W.

Retail, 1-10 employees

4.0

A Valuable Sales Tool

Pros

This software has proven invaluable for efficiently tracking time, and its user-friendly nature ensures a seamless experience. The cost-effectiveness adds to its appeal, making it a wise investment.

Cons

A drawback I have encountered is the necessity to pay for each user, limiting its suitability for larger organizations.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

JH
Jessica H

Graphic Design, 1-10 employees

5.0

Comprehensive Solution for Small Design Business

Pros

I like the comprehensive range of major features provided by this software, including invoicing, accounting and time tracking for both myself and my employee. The pricing is reasonable which makes it even more attractive.

Cons

While the concept of inspiring quotes during page loads is interesting, they disappear too quickly to be fully enjoyed or pondered

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

S
Stephen

Marketing and Advertising, 1-10 employees

5.0

Exceptional Accounting Management Software

Pros

My experience with this software has been fantastic over the past two years. It allows me to manage my business on the go send payable invoices and track my finances all in one place.

Cons

While its a great tool I believe theres room for improvement in pricing and integration with other software like Zapier.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 101-500 employees

5.0

Enhanced Cash Flow Management with FreshBooks

Pros

FreshBooks interface and customizable templates make creating and sending professional invoices incredibly easy. The seamless integration with payment gateways simplifies the payment process.

Cons

Id appreciate more software integration options to enhance its capabilities.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

5.0

My Experience with FreshBooks

Pros

FreshBooks is an excellent choice for small businesses seeking userfriendly accounting software with a range of features to manage finances and bill clients.

Cons

While it offers substantial features it falls short compared to some other accounting software options and can be challenging to customize.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

G
George

Marketing and Advertising, 11-50 employees

5.0

Effortless Expense Management with FreshBooks

Pros

Ive been using FreshBooks for over five years and it outshines the competition with its features functionality and easy access to human support.

Cons

FreshBooks charges an additional fee for incorporating credit card charging for repetitive invoicing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

KS
Kanye Sigye

Financial Services, 51-100 employees

5.0

The Ideal Software for Online Financial Management

Pros

FreshBooks stands out with its exceptional features for financial management making online accounting and management effortless. It offers seamless integration across all devices simplifying the entire process.

Cons

During my usage I encountered minor issues such as occasional slow loading. However there were no major problems.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

MM
Md Mohiminur

Marketing and Advertising, 11-50 employees

5.0

Exceptional Accounting Support for My Small Business

Pros

FreshBooks offers outstanding customer service making it an invaluable tool for small businesses like mine. It comes at an affordable price and excels in online ticket service and invoice features.

Cons

Theres room for improvement in bank accountrelated tasks and daily access to expenses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

5.0

FreshBooks A TopNotch Accounting Solution

Pros

FreshBooks provides an absolute format for maintaining accounts ensuring they are of the highest quality.

Cons

While its impressive I believe FreshBooks could offer even more features and a comprehensive solution.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

R
Rise

Computer Software, 11-50 employees

4.0

An Excellent Accounting Aid

Pros

The product is incredibly userfriendly and delivers precise results in all accounting aspects.

Cons

It would be beneficial to have a suggestions and feedback tab for improved user experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

H
Harsha

Commercial Real Estate, 11-50 employees

5.0

Streamlined Online Accounting and Invoicing

Pros

FreshBooks offers userfriendly features for accounting and invoicing including Invoicing and Billing Expense Tracking and Reporting. The clean and intuitive interface simplifies navigation and the dashboard provides a quick finance overview.

Cons

Integration with thirdparty payment gateways is limited and small businesses should consider the return on investment.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Unknown, 1-10 employees

4.0

Very Good Program

Pros

FreshBooks offers an easytouse interface and attractive aesthetics.

Cons

Lack of email automation and scheduling features.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

J
Jessica

Graphic Design, 1-10 employees

5.0

Featurerich Invoicing Software for Small Businesses

Pros

FreshBooks provides major features like invoicing accounting and time tracking all at an affordable price.

Cons

The inspiring quotes on loading screens disappear too quickly to read.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

H
Heather

Writing and Editing, 1-10 employees

5.0

FreshBooks is Ideal for Freelancers Like Me

Pros

FreshBooks has an intuitive interface and excellent support.

Cons

The pricing tier for additional users can be costly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

L
Linda

Hospital & Health Care, 500+ employees

4.0

A Fantastic Tool for Accountants FreshBooks

Pros

FreshBooks manages invoices receipt approvals expenses billable hours and financial records effectively.

Cons

Recent format changes were not wellreceived especially the electronic payment option.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 51-100 employees

5.0

FreshBooks Streamlining Invoicing and Finances for Business Success

Pros

Upon starting my use of the platform I found it remarkably easy to navigate and comprehend. The layout was clean and the menus were wellorganized facilitating simple access to various features and functionalities. A notable feature for me was FreshBooks' invoicing capabilities. Crafting professionallooking invoices was effortless thanks to customizable templates and the option to add my company logo and branding. Tracking invoice status sending automated reminders for overdue payments and accepting online payments directly through the platform were seamless. The timetracking and expense management features impressed me as a freelancer providing convenient logging of billable hours expense categorization and generation of detailed reports for client billing and tax purposes. The integration options with other tools such as project management software or payment gateways were a major advantage streamlining workflow and automating tasks. This integration capability saved valuable time and eliminated the need for manual data entry. Lastly I valued the responsive and helpful customer support provided by FreshBooks.

Cons

I frequently found the need for more advanced reporting features to gain deeper insights into my business's financial performance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9