FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 11-50 employees
More than a year
“FreshBooks helped me a lot in managing my individual and Company finances”
Pros
FreshBooks offers a wide range of functionalities that greatly contribute to accomplishing my work effectively.
Cons
The user interface can be challenging to navigate for me. Some elements are hidden and require time to discover.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 1-10 employees
Less than a year
“FreshBooks an incredible tool for small business to bill clients”
Pros
The best aspect of this software is its user-friendly nature. It allows easy tracking and editing of business data on both the PC and app. Copying invoices is effortless saving a significant amount of time. Affordable and flexible price plans are available based on the number of employees. The customer service is exceptional.
Cons
The number of invoice templates is limited and manual entry takes time.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Education Management, 1-10 employees
More than a year
“Freshbooks review”
Pros
Noteworthy for its ability to accept online payments.
Cons
It cannot be used offline and the plan doesn't allow for adding more clients.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Real Estate, 51-100 employees
More than a year
“Achieving the best in invoicing and accounting with the best accounting tool FreshBooks”
Pros
Right from the start the support we've received from FreshBooks' customer support staff has been exceptional. They are consistently available to provide any necessary assistance along the way and their support is always professional. FreshBooks prioritizes the security of personal and financial data employing advanced security functionalities like encryption to ensure data safety. Additionally the customizable invoice templates allow for the creation of professional invoices and the software enables the setup of automated payment reminders for late payments.
Cons
Creating invoices with FreshBooks has been easy and it simplifies the entire accounting experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Why FreshBooks is The Best Accounting Software for Your Small Business”
Pros
FreshBooks is specifically designed for self-employed individuals and small businesses making it the ideal accounting software for small businesses. Its seamless design and ease of use save time and it seamlessly integrates with other favorite apps. FreshBooks can be accessed through an Android app allowing for convenient on-the-go use.
Cons
Despite being cheaper than other accounting software FreshBooks requires an additional fee per user account regardless of the plan you choose.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
Less than a year
“A little bit expensive”
Pros
FreshBooks may be slightly more expensive but its modules and features are top-notch for managing business accounting.
Cons
When the number of users becomes too large it becomes quite expensive.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
Information Technology and Services, 51-100 employees
Less than a year
“Expensive but Useful Accounting software”
Pros
This software has everything necessary to track and manage company finances. Its features work flawlessly and the application is very easy to use.
Cons
It becomes costly especially with a big team. That's one of the biggest challenges.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
7
Functionality
6
Education Management, 500+ employees
More than a year
“Generally One Of The Most Useful Tool to get work done.”
Pros
The usability simplicity and reliability of FreshBooks are greatly appreciated. It is easy to obtain upload data and navigate the site.
Cons
It is extremely inconvenient when a client is unable to pay via invoice and solely for this reason I have been considering switching to a new tech company.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 500+ employees
Less than a year
“Easy to use & great customer service”
Pros
Billing and invoicing have never been easier with FreshBooks and the integration and support received were awesome.
Cons
Adding more features and making the cost more affordable would be beneficial.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Not Specified, 101-500 employees
More than a year
“Did a with wonderful with bank reconciliation but difficult to intergrate with other departments.”
Pros
FreshBooks excels in bank reconciliation ensuring all invoices are reconciled and paid. The customer service is top-notch and the chart of accounts simplifies retrieving income and balance sheet statements providing a clear understanding of the company's status.
Cons
Its functionality with different departments such as supply chain is subpar.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
7
Functionality
4
Consumer Services, 1-10 employees
More than a year
“Easiest to use bookkeeping”
Pros
The ease of use is unparalleled and the visual charts displaying income growth are a favorite feature.
Cons
It lacks some features and functionality found in more complex programs like QuickBooks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Wholesale, 1-10 employees
Less than 6 months
“Use this if u wanna stay on track”
Pros
The app seamlessly replicates the experience of using it on a computer adding to its convenience.
Cons
Certain features that I don't use send excessive notifications.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
6
Education Management, 500+ employees
Less than 6 months
“Amazingly Easy to use if you are a beginer”
Pros
The supportive team at FreshBooks readily shares their expertise in building the app and imparts valuable skills.
Cons
The mobile app is displeasing; I always prefer using the desktop version.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Makes paying for invoices easy”
Pros
It's the best: I receive an invoice through FreshBooks and promptly make the payment.
Cons
I wish there was an integrated solution for making payments on invoices. It would be great to have a profile where I can easily track the status of all my historical invoices from various suppliers instead of searching through emails.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Construction, 11-50 employees
More than a year
“Outstanding and effective product for accounting and bookkeeping”
Pros
FreshBooks is a comprehensive solution for monitoring and managing organizational finances. With features like expense tracking invoicing financial reporting time tracking and billing it covers all the essential functions. The ability to customize invoices with the organization's branding builds trust with clients. Automation streamlines recurring tasks saving valuable time.
Cons
There's nothing to complain about. FreshBooks works as expected and I am satisfied with its flawless performance.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Accounting, 1-10 employees
More than a year
“Perfect to use!”
Pros
FreshBooks is user-friendly and facilitates accurate time tracking.
Cons
It was a bit slow but fortunately I was able to manage.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Accounting, 1-10 employees
“The and simplicity of a very sophisticated thing for very unsophisticated people”
Pros
FreshBooks provides an exceptional user-friendly experience making complex accounting tasks incredibly simple to navigate. The platform offers a wide range of features designed to streamline financial management including expense tracking invoicing financial reporting time tracking billing and more. One standout feature is the ability to customize invoices to match your organization's branding instilling confidence in clients. Additionally FreshBooks automates recurring tasks saving valuable time and effort. With FreshBooks managing your organization's finances becomes a hassle free task.
Cons
FreshBooks is a good program but one aspect that I'm not a fan of is the second-factor authentication. It asks if you want to remember your device and save your information but even if you click yes it doesn't actually save your device. As a result it requires two-factor authentication every time even if you turn off the second layer of security. This can be frustrating but if that's how FreshBooks operates then I guess that's how it works.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Broadcast Media, 1-10 employees
“It's good”
Pros
The layout especially for invoices is well-designed and easy to navigate.
Cons
There's not much to dislike; I simply don't need another feature.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Translation and Localization, 1-10 employees
Less than 6 months
“Great tool for SMEs”
Pros
FreshBooks is a highly useful application for billing and invoicing purposes.
Cons
Some functions have room for significant improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mechanical or Industrial Engineering, 500+ employees
More than a year
“Accounting tool”
Pros
It's an excellent software especially for small businesses. Sending invoices to clients and accepting credit card payments are made hassle-free.
Cons
The limitations on the number of users and clients are the only downsides. Other than that everything is interesting and cool.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8