FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“overpriced and delayed payouts”
Pros
Interface feels simple and there are a few neat features worth trying out.
Cons
Pricing is way too high and WePay tends to keep your money for several days before releasing it.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
3
Functionality
2
Not Specified, 11-50 employees
More than a year
“Freshbook is a great way for business owners to keep track and send out invoices.”
Pros
Using FreshBooks has been a game-changer for me when it comes to keeping track of project tasks and staying organized. It offers a seamless way to manage and monitor my work allowing for a quick glance to ensure everything is in order and ready to go. The ability to have all this information in one place is incredibly convenient and saves me valuable time. With FreshBooks I feel confident that I have a reliable tool to support my workflow effectively.
Cons
Personally I'm not a big fan of the limited customization options for invoices. It would be great to have the ability to add logos or special designs to make them more personalized.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 500+ employees
Less than 6 months
“expert user”
Pros
FreshBooks is an incredibly easy-to-use software that offers a variety of features for freelancing and accounting. It is constantly updated and visually appealing.
Cons
It takes a considerable amount of time to gain proficiency in the accounting experience provided which includes support for invoices estimates expenses time tracking and projects.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
10
Education Management, 500+ employees
Less than a year
“Best Small Business Accounting Software”
Pros
This software requires no formal training and allows for easy creation of invoices and ledgers. It automatically generates the necessary reports for taxation and reporting purposes with minimal errors.
Cons
The feature I like the least is the absence of quarterly tax estimates which are crucial in accounting. Additionally the customer support is not up to par.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
Less than 6 months
“my point here. use it for your little business and it is best for little.i enjoy it.”
Pros
FreshBooks enables fast and efficient communication with business partners worldwide facilitating global reach and expanding service opportunities.
Cons
It performs poorly when the network connection is weak. I strongly advise against using it under such circumstances.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 500+ employees
More than a year
“Awesome billing and invoicing tool”
Pros
FreshBooks has simplified expense tracking for me making it a breeze to manage.
Cons
I genuinely couldn't find any areas for improvement in this tool.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Arts and Crafts, 1-10 employees
More than a year
“FreshBooks the best accounting tool”
Pros
The ease of use combined with the professional tools make FreshBooks a reliable choice.
Cons
The main drawback is the high price of the tool.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Financial Services, 500+ employees
Less than 6 months
“Great Accounting software wit great features that saves every professionals time”
Pros
FreshBooks offers various customization designs the ability to set discounts instant updates and seamless integration with mobile apps providing additional advantages.
Cons
It lacks the ability to provide quarterly tax estimates which our business requires. The limitation on the number of users is also a major drawback.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Not Specified, 11-50 employees
Less than a year
“easy to use and highly recommended software”
Pros
I appreciate the software's user-friendly interface and highly recommend it.
Cons
No more features are missing; it's an extremely helpful and recommended software that is very user-friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Translation and Localization, 500+ employees
“Great when combined with other applications”
Pros
The ACH payment feature activity tracking electronic payments and client portal are valuable additions.
Cons
The system crashes frequently causing me to lose information and clients can't pay with invoices.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Accounting, 1-10 employees
Less than 6 months
“Review second time”
Pros
This program includes various accounting tools that help companies maintain control over their accounts.
Cons
The program is almost complete but it lacks a bit in terms of adding after the arithmetic highs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Not Specified, 500+ employees
“A good billing app”
Pros
FreshBooks is a safe and intuitive app with an easy-to-use interface. It allows for quick editing of financial reports and invoice sending. Previous transactions can also be easily accessed and reviewed.
Cons
I wish the login process was faster and that there were more labels and details in the classifications.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Accounting, 1-10 employees
“FreshBooks to help startups succeed and advance”
Pros
FreshBooks offers a unique advantage with its Firstbase tool allowing for the customization of a basic company operating system. This tool proves invaluable to start-up owners in managing and developing their businesses. The specialized Firstbase service team assists in solving problems faced by these companies enabling users to easily handle accounting for small businesses manage expenses and handle bills effortlessly. FreshBooks provides a valuable opportunity for small businesses to thrive prosper and succeed by offering a tailored platform for their specific needs.
Cons
Some features in the mobile application such as reports are challenging to use or access. It would be beneficial if these features could be improved or specifically designed for better usability on mobile devices.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Consumer Goods, 500+ employees
More than a year
“Simplifies the business process”
Pros
Creating professional invoices and tracking expenses receipts and invoices is made easy with FreshBooks. It simplifies the entire accounting process in one place streamlining workflows.
Cons
While it's not very intuitive there are no other notable cons.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Awesome System for your Business Operation”
Pros
This system is fantastic for business operations providing all the necessary features in an integrated and seamless manner.
Cons
The main drawback is the increasing expense as the user count grows and the reporting engine slows down with large datasets.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Useful FreshBooks”
Pros
Even individuals without accounting expertise can benefit from this easy-to-use cloud provider offering a wide range of functionalities.
Cons
Despite the useful interface the theme can become tiresome. It would be better to have a simpler interface.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Farming, 1-10 employees
Less than 6 months
“Better price than quickbooks but too simplistic”
Pros
I appreciate the super easy invoice creation and sending feature as well as the customer database functionality.
Cons
The system is too simplistic and I dislike the childish prompts and hints that clutter every page even if I've already used that feature. The general ledger is poorly built and challenging to use. There are limited customization options for invoices and estimates.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Alternative Medicine, 1-10 employees
More than a year
“Freshbooks”
Pros
With its cloud-based nature and user-friendly design FreshBooks offers a simple and accessible solution.
Cons
The ability to customize invoices is not as extensive as desired.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
Business Supplies and Equipment, 1-10 employees
Less than 6 months
“Wide Tools”
Pros
I stumbled upon the free version and quickly realized its potential as a versatile tool for various tasks.
Cons
Everything is good overall but the sudden increase in wages affected me a bit. Apart from that everything is fine.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospitality, 11-50 employees
Less than a year
“App experience”
Pros
FreshBooks integrates seamlessly into my business and other activities providing ease of use.
Cons
A large number of customers are unaware of the software.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10