FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

1.0

“overpriced and delayed payouts”

Pros

Interface feels simple and there are a few neat features worth trying out.

Cons

Pricing is way too high and WePay tends to keep your money for several days before releasing it.

Rating Distribution

Ease of use

3

Value for money

1

Customer Support

3

Functionality

2

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

“Freshbook is a great way for business owners to keep track and send out invoices.”

Pros

Using FreshBooks has been a game-changer for me when it comes to keeping track of project tasks and staying organized. It offers a seamless way to manage and monitor my work allowing for a quick glance to ensure everything is in order and ready to go. The ability to have all this information in one place is incredibly convenient and saves me valuable time. With FreshBooks I feel confident that I have a reliable tool to support my workflow effectively.

Cons

Personally I'm not a big fan of the limited customization options for invoices. It would be great to have the ability to add logos or special designs to make them more personalized.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0

“expert user”

Pros

FreshBooks is an incredibly easy-to-use software that offers a variety of features for freelancing and accounting. It is constantly updated and visually appealing.

Cons

It takes a considerable amount of time to gain proficiency in the accounting experience provided which includes support for invoices estimates expenses time tracking and projects.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

A
Amit

Education Management, 500+ employees

Less than a year

5.0

“Best Small Business Accounting Software”

Pros

This software requires no formal training and allows for easy creation of invoices and ledgers. It automatically generates the necessary reports for taxation and reporting purposes with minimal errors.

Cons

The feature I like the least is the absence of quarterly tax estimates which are crucial in accounting. Additionally the customer support is not up to par.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

O
orock

Computer Software, 1-10 employees

Less than 6 months

5.0

“my point here. use it for your little business and it is best for little.i enjoy it.”

Pros

FreshBooks enables fast and efficient communication with business partners worldwide facilitating global reach and expanding service opportunities.

Cons

It performs poorly when the network connection is weak. I strongly advise against using it under such circumstances.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JC
Juan Carlos

Consumer Services, 500+ employees

More than a year

5.0

“Awesome billing and invoicing tool”

Pros

FreshBooks has simplified expense tracking for me making it a breeze to manage.

Cons

I genuinely couldn't find any areas for improvement in this tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P
Protus

Arts and Crafts, 1-10 employees

More than a year

5.0

“FreshBooks the best accounting tool”

Pros

The ease of use combined with the professional tools make FreshBooks a reliable choice.

Cons

The main drawback is the high price of the tool.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

A
Arvind

Financial Services, 500+ employees

Less than 6 months

4.0

“Great Accounting software wit great features that saves every professionals time”

Pros

FreshBooks offers various customization designs the ability to set discounts instant updates and seamless integration with mobile apps providing additional advantages.

Cons

It lacks the ability to provide quarterly tax estimates which our business requires. The limitation on the number of users is also a major drawback.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

“easy to use and highly recommended software”

Pros

I appreciate the software's user-friendly interface and highly recommend it.

Cons

No more features are missing; it's an extremely helpful and recommended software that is very user-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

S
Shannon

Translation and Localization, 500+ employees

5.0

“Great when combined with other applications”

Pros

The ACH payment feature activity tracking electronic payments and client portal are valuable additions.

Cons

The system crashes frequently causing me to lose information and clients can't pay with invoices.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

K
khalaled

Accounting, 1-10 employees

Less than 6 months

4.0

“Review second time”

Pros

This program includes various accounting tools that help companies maintain control over their accounts.

Cons

The program is almost complete but it lacks a bit in terms of adding after the arithmetic highs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

5.0

“A good billing app”

Pros

FreshBooks is a safe and intuitive app with an easy-to-use interface. It allows for quick editing of financial reports and invoice sending. Previous transactions can also be easily accessed and reviewed.

Cons

I wish the login process was faster and that there were more labels and details in the classifications.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

N
Noureddine

Accounting, 1-10 employees

5.0

“FreshBooks to help startups succeed and advance”

Pros

FreshBooks offers a unique advantage with its Firstbase tool allowing for the customization of a basic company operating system. This tool proves invaluable to start-up owners in managing and developing their businesses. The specialized Firstbase service team assists in solving problems faced by these companies enabling users to easily handle accounting for small businesses manage expenses and handle bills effortlessly. FreshBooks provides a valuable opportunity for small businesses to thrive prosper and succeed by offering a tailored platform for their specific needs.

Cons

Some features in the mobile application such as reports are challenging to use or access. It would be beneficial if these features could be improved or specifically designed for better usability on mobile devices.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

C
Cansu

Consumer Goods, 500+ employees

More than a year

4.0

“Simplifies the business process”

Pros

Creating professional invoices and tracking expenses receipts and invoices is made easy with FreshBooks. It simplifies the entire accounting process in one place streamlining workflows.

Cons

While it's not very intuitive there are no other notable cons.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

A
Aninda

Information Technology and Services, 500+ employees

Less than a year

4.0

“Awesome System for your Business Operation”

Pros

This system is fantastic for business operations providing all the necessary features in an integrated and seamless manner.

Cons

The main drawback is the increasing expense as the user count grows and the reporting engine slows down with large datasets.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

O
Oktay

Information Technology and Services, 500+ employees

Less than a year

5.0

“Useful FreshBooks”

Pros

Even individuals without accounting expertise can benefit from this easy-to-use cloud provider offering a wide range of functionalities.

Cons

Despite the useful interface the theme can become tiresome. It would be better to have a simpler interface.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

J
Jeffrey

Farming, 1-10 employees

Less than 6 months

3.0

“Better price than quickbooks but too simplistic”

Pros

I appreciate the super easy invoice creation and sending feature as well as the customer database functionality.

Cons

The system is too simplistic and I dislike the childish prompts and hints that clutter every page even if I've already used that feature. The general ledger is poorly built and challenging to use. There are limited customization options for invoices and estimates.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

J
Jarek

Alternative Medicine, 1-10 employees

More than a year

5.0

“Freshbooks”

Pros

With its cloud-based nature and user-friendly design FreshBooks offers a simple and accessible solution.

Cons

The ability to customize invoices is not as extensive as desired.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

M
Mansur

Business Supplies and Equipment, 1-10 employees

Less than 6 months

5.0

“Wide Tools”

Pros

I stumbled upon the free version and quickly realized its potential as a versatile tool for various tasks.

Cons

Everything is good overall but the sudden increase in wages affected me a bit. Apart from that everything is fine.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K
Kagoya

Hospitality, 11-50 employees

Less than a year

4.0

“App experience”

Pros

FreshBooks integrates seamlessly into my business and other activities providing ease of use.

Cons

A large number of customers are unaware of the software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10