Anonymous
Not Specified, 11-50 employees
Less than a year
“easy to use and highly recommended software”
Pros
I appreciate the software's user-friendly interface and highly recommend it.
Cons
No more features are missing; it's an extremely helpful and recommended software that is very user-friendly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Shannon
Translation and Localization, 500+ employees
“Great when combined with other applications”
Pros
The ACH payment feature activity tracking electronic payments and client portal are valuable additions.
Cons
The system crashes frequently causing me to lose information and clients can't pay with invoices.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
khalaled
Accounting, 1-10 employees
Less than 6 months
“Review second time”
Pros
This program includes various accounting tools that help companies maintain control over their accounts.
Cons
The program is almost complete but it lacks a bit in terms of adding after the arithmetic highs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Not Specified, 500+ employees
“A good billing app”
Pros
FreshBooks is a safe and intuitive app with an easy-to-use interface. It allows for quick editing of financial reports and invoice sending. Previous transactions can also be easily accessed and reviewed.
Cons
I wish the login process was faster and that there were more labels and details in the classifications.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Noureddine
Accounting, 1-10 employees
“FreshBooks to help startups succeed and advance”
Pros
FreshBooks offers a unique advantage with its Firstbase tool allowing for the customization of a basic company operating system. This tool proves invaluable to start-up owners in managing and developing their businesses. The specialized Firstbase service team assists in solving problems faced by these companies enabling users to easily handle accounting for small businesses manage expenses and handle bills effortlessly. FreshBooks provides a valuable opportunity for small businesses to thrive prosper and succeed by offering a tailored platform for their specific needs.
Cons
Some features in the mobile application such as reports are challenging to use or access. It would be beneficial if these features could be improved or specifically designed for better usability on mobile devices.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Cansu
Consumer Goods, 500+ employees
More than a year
“Simplifies the business process”
Pros
Creating professional invoices and tracking expenses receipts and invoices is made easy with FreshBooks. It simplifies the entire accounting process in one place streamlining workflows.
Cons
While it's not very intuitive there are no other notable cons.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Aninda
Information Technology and Services, 500+ employees
Less than a year
“Awesome System for your Business Operation”
Pros
This system is fantastic for business operations providing all the necessary features in an integrated and seamless manner.
Cons
The main drawback is the increasing expense as the user count grows and the reporting engine slows down with large datasets.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
8
Oktay
Information Technology and Services, 500+ employees
Less than a year
“Useful FreshBooks”
Pros
Even individuals without accounting expertise can benefit from this easy-to-use cloud provider offering a wide range of functionalities.
Cons
Despite the useful interface the theme can become tiresome. It would be better to have a simpler interface.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Jeffrey
Farming, 1-10 employees
Less than 6 months
“Better price than quickbooks but too simplistic”
Pros
I appreciate the super easy invoice creation and sending feature as well as the customer database functionality.
Cons
The system is too simplistic and I dislike the childish prompts and hints that clutter every page even if I've already used that feature. The general ledger is poorly built and challenging to use. There are limited customization options for invoices and estimates.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
6
Jarek
Alternative Medicine, 1-10 employees
More than a year
“Freshbooks”
Pros
With its cloud-based nature and user-friendly design FreshBooks offers a simple and accessible solution.
Cons
The ability to customize invoices is not as extensive as desired.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
6
Mansur
Business Supplies and Equipment, 1-10 employees
Less than 6 months
“Wide Tools”
Pros
I stumbled upon the free version and quickly realized its potential as a versatile tool for various tasks.
Cons
Everything is good overall but the sudden increase in wages affected me a bit. Apart from that everything is fine.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Kagoya
Hospitality, 11-50 employees
Less than a year
“App experience”
Pros
FreshBooks integrates seamlessly into my business and other activities providing ease of use.
Cons
A large number of customers are unaware of the software.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Cedric
Banking, 51-100 employees
More than a year
“Freshbook”
Pros
It meets all our needs and is easy to use making it a valuable tool.
Cons
There are no drawbacks but it would be great to see more cool improvements.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Robert
Non-Profit Organization Management, 51-100 employees
More than a year
“Impressive product for accounting and bookkeeping”
Pros
FreshBooks stands out by consolidating various accounting and bookkeeping features into one centralized product providing a comprehensive solution for businesses. Its extensive range of tools including expense tracking invoicing reporting and time tracking offers a reliable understanding of financial health. The automated payment reminder feature simplifies the process of sending reminders for overdue payments. Additionally FreshBooks allows for the creation of branded invoices ensuring a professional look that aligns with your organization's brand identity. The automation of the billing process reduces the workload associated with recurring bills. Furthermore FreshBooks facilitates expense tracking and receipt management enabling efficient record-keeping. Overall FreshBooks streamlines financial management making it an invaluable asset for businesses of all sizes.
Cons
There is nothing that I like least about FreshBooks. It works well from my perspective.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Eugene
Food Production, 1-10 employees
More than a year
“Freshbooks is great for consultants and hourly billing”
Pros
The ability to view outstanding payments in one place is impactful. The product's ease of use and seamless integration into existing business processes are commendable.
Cons
It would be better to have more advanced accounting features at a lower price. Improved report capabilities are definitely needed and entering customer information can be somewhat tedious.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“I am so happy I finally found Freshbooks.”
Pros
Creating proposals invoices and accepting credit card payments is a breeze with FreshBooks. It simplifies collaboration and streamlines workflows.
Cons
I love FreshBooks but it doesn't seem to handle accounting well for our large business. We've hired a professional accountant to help us with the numbers and she often finds errors in the reports from FreshBooks. It's frustrating because I spend a lot of time managing our finances and need an app that aligns well with our existing processes.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
10
Stephen
Information Technology and Services, 1-10 employees
More than a year
“Freshbooks only because I didn't know better.”
Pros
The invoicing and expense tracking features are well-implemented and the mobile app works seamlessly.
Cons
I started with FreshBooks Classic but after a few years the lack of accounting features became too noticeable to ignore. Combined with frequent price increases it became too much for too little.
Rating Distribution
Ease of use
10
Value for money
3
Customer Support
7
Functionality
4
Anonymous
Not Specified, 1-10 employees
More than a year
“Beware of the Money Grabbing”
Pros
It's easy to use and the software offers some cool features.
Cons
It is overpriced and WePay holds onto your money for days.
Rating Distribution
Ease of use
10
Value for money
3
Customer Support
3
Functionality
6
Khalid Ahmed
Education Management, 11-50 employees
Free Trial
“Top notch cloud support”
Pros
Strongest part of this software for me was the professional way it helps with creating invoices especially with tax support. It also stays accessible and user-friendly while covering a lot of areas, payroll management, inventory management and project/time management. Handling large databases feels manageable and the reporting side is solid, reports are easy to generate and invoice tracking updates in real time. The overall setup and implementation felt smoother and simpler than expected and the cloud-based support has been very helpful.
Cons
A few things held it back. The biggest gap is the WePay integration, plus the user manual is limited and doesn't have enough coverage in English. Time tracking within projects is missing and recurring project budgets aren't handled very well. Another annoyance is that it's hard to carry a customer's last balance over to a new invoice. Also, it doesn't integrate well with QuickBooks which makes accounting workflows more difficult.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
5
Functionality
5
Anonymous
Information Technology and Services, 500+ employees
More than a year
“Makes invoicing and quoting easy”
Pros
Handling financial challenges in my project is really simple with this FreshBooks app and it works smoothly. I can quickly create quotes, send bids and manage all kinds of finance-related tasks without much hassle.
Cons
Occasionally the app has downtime that really disrupts my workflow. It would be great if they could fix those reliability issues in future updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9