FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
October 2022

easy to use and highly recommended software

Pros

I appreciate the software's user-friendly interface and highly recommend it.

Cons

No more features are missing; it's an extremely helpful and recommended software that is very user-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

S

Shannon

Translation and Localization, 500+ employees

5.0
October 2022

Great when combined with other applications

Pros

The ACH payment feature activity tracking electronic payments and client portal are valuable additions.

Cons

The system crashes frequently causing me to lose information and clients can't pay with invoices.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

K

khalaled

Accounting, 1-10 employees

Less than 6 months

4.0
October 2022

Review second time

Pros

This program includes various accounting tools that help companies maintain control over their accounts.

Cons

The program is almost complete but it lacks a bit in terms of adding after the arithmetic highs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Not Specified, 500+ employees

5.0
October 2022

A good billing app

Pros

FreshBooks is a safe and intuitive app with an easy-to-use interface. It allows for quick editing of financial reports and invoice sending. Previous transactions can also be easily accessed and reviewed.

Cons

I wish the login process was faster and that there were more labels and details in the classifications.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

N

Noureddine

Accounting, 1-10 employees

5.0
October 2022

FreshBooks to help startups succeed and advance

Pros

FreshBooks offers a unique advantage with its Firstbase tool allowing for the customization of a basic company operating system. This tool proves invaluable to start-up owners in managing and developing their businesses. The specialized Firstbase service team assists in solving problems faced by these companies enabling users to easily handle accounting for small businesses manage expenses and handle bills effortlessly. FreshBooks provides a valuable opportunity for small businesses to thrive prosper and succeed by offering a tailored platform for their specific needs.

Cons

Some features in the mobile application such as reports are challenging to use or access. It would be beneficial if these features could be improved or specifically designed for better usability on mobile devices.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

C

Cansu

Consumer Goods, 500+ employees

More than a year

4.0
October 2022

Simplifies the business process

Pros

Creating professional invoices and tracking expenses receipts and invoices is made easy with FreshBooks. It simplifies the entire accounting process in one place streamlining workflows.

Cons

While it's not very intuitive there are no other notable cons.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

A

Aninda

Information Technology and Services, 500+ employees

Less than a year

4.0
October 2022

Awesome System for your Business Operation

Pros

This system is fantastic for business operations providing all the necessary features in an integrated and seamless manner.

Cons

The main drawback is the increasing expense as the user count grows and the reporting engine slows down with large datasets.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

O

Oktay

Information Technology and Services, 500+ employees

Less than a year

5.0
October 2022

Useful FreshBooks

Pros

Even individuals without accounting expertise can benefit from this easy-to-use cloud provider offering a wide range of functionalities.

Cons

Despite the useful interface the theme can become tiresome. It would be better to have a simpler interface.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

J

Jeffrey

Farming, 1-10 employees

Less than 6 months

3.0
October 2022

Better price than quickbooks but too simplistic

Pros

I appreciate the super easy invoice creation and sending feature as well as the customer database functionality.

Cons

The system is too simplistic and I dislike the childish prompts and hints that clutter every page even if I've already used that feature. The general ledger is poorly built and challenging to use. There are limited customization options for invoices and estimates.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

6

J

Jarek

Alternative Medicine, 1-10 employees

More than a year

5.0
October 2022

Freshbooks

Pros

With its cloud-based nature and user-friendly design FreshBooks offers a simple and accessible solution.

Cons

The ability to customize invoices is not as extensive as desired.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

6

M

Mansur

Business Supplies and Equipment, 1-10 employees

Less than 6 months

5.0
October 2022

Wide Tools

Pros

I stumbled upon the free version and quickly realized its potential as a versatile tool for various tasks.

Cons

Everything is good overall but the sudden increase in wages affected me a bit. Apart from that everything is fine.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K

Kagoya

Hospitality, 11-50 employees

Less than a year

4.0
October 2022

App experience

Pros

FreshBooks integrates seamlessly into my business and other activities providing ease of use.

Cons

A large number of customers are unaware of the software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

C

Cedric

Banking, 51-100 employees

More than a year

5.0
October 2022

Freshbook

Pros

It meets all our needs and is easy to use making it a valuable tool.

Cons

There are no drawbacks but it would be great to see more cool improvements.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

R

Robert

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
October 2022

Impressive product for accounting and bookkeeping

Pros

FreshBooks stands out by consolidating various accounting and bookkeeping features into one centralized product providing a comprehensive solution for businesses. Its extensive range of tools including expense tracking invoicing reporting and time tracking offers a reliable understanding of financial health. The automated payment reminder feature simplifies the process of sending reminders for overdue payments. Additionally FreshBooks allows for the creation of branded invoices ensuring a professional look that aligns with your organization's brand identity. The automation of the billing process reduces the workload associated with recurring bills. Furthermore FreshBooks facilitates expense tracking and receipt management enabling efficient record-keeping. Overall FreshBooks streamlines financial management making it an invaluable asset for businesses of all sizes.

Cons

There is nothing that I like least about FreshBooks. It works well from my perspective.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

E

Eugene

Food Production, 1-10 employees

More than a year

5.0
October 2022

Freshbooks is great for consultants and hourly billing

Pros

The ability to view outstanding payments in one place is impactful. The product's ease of use and seamless integration into existing business processes are commendable.

Cons

It would be better to have more advanced accounting features at a lower price. Improved report capabilities are definitely needed and entering customer information can be somewhat tedious.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
October 2022

I am so happy I finally found Freshbooks.

Pros

Creating proposals invoices and accepting credit card payments is a breeze with FreshBooks. It simplifies collaboration and streamlines workflows.

Cons

I love FreshBooks but it doesn't seem to handle accounting well for our large business. We've hired a professional accountant to help us with the numbers and she often finds errors in the reports from FreshBooks. It's frustrating because I spend a lot of time managing our finances and need an app that aligns well with our existing processes.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

10

S

Stephen

Information Technology and Services, 1-10 employees

More than a year

3.0
October 2022

Freshbooks only because I didn't know better.

Pros

The invoicing and expense tracking features are well-implemented and the mobile app works seamlessly.

Cons

I started with FreshBooks Classic but after a few years the lack of accounting features became too noticeable to ignore. Combined with frequent price increases it became too much for too little.

Rating Distribution

Ease of use

10

Value for money

3

Customer Support

7

Functionality

4

A

Anonymous

Not Specified, 1-10 employees

More than a year

1.0
October 2022

Beware of the Money Grabbing

Pros

It's easy to use and the software offers some cool features.

Cons

It is overpriced and WePay holds onto your money for days.

Rating Distribution

Ease of use

10

Value for money

3

Customer Support

3

Functionality

6

KA

Khalid Ahmed

Education Management, 11-50 employees

Free Trial

3.0
September 2022

Top notch cloud support

Pros

Strongest part of this software for me was the professional way it helps with creating invoices especially with tax support. It also stays accessible and user-friendly while covering a lot of areas, payroll management, inventory management and project/time management. Handling large databases feels manageable and the reporting side is solid, reports are easy to generate and invoice tracking updates in real time. The overall setup and implementation felt smoother and simpler than expected and the cloud-based support has been very helpful.

Cons

A few things held it back. The biggest gap is the WePay integration, plus the user manual is limited and doesn't have enough coverage in English. Time tracking within projects is missing and recurring project budgets aren't handled very well. Another annoyance is that it's hard to carry a customer's last balance over to a new invoice. Also, it doesn't integrate well with QuickBooks which makes accounting workflows more difficult.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

5

A

Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0
September 2022

Makes invoicing and quoting easy

Pros

Handling financial challenges in my project is really simple with this FreshBooks app and it works smoothly. I can quickly create quotes, send bids and manage all kinds of finance-related tasks without much hassle.

Cons

Occasionally the app has downtime that really disrupts my workflow. It would be great if they could fix those reliability issues in future updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9