FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Arts and Crafts, 1-10 employees
Free Trial
“Love it”
Pros
This invoicing and billing software has a very simple interface and it feels easy to get started right away. It works well whether you run a small operation or a bigger business.
Cons
I stopped after the trial mainly due to the pricing. If the cost were lower, I would've kept using it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Construction, 1-10 employees
Less than 6 months
“positive experience”
Pros
Really simple to use and it doesn't take much time to finish a task.
Cons
No complaints, I'm happy with their service.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“easy invoicing setup”
Pros
The software feels really simple to use. It's simple to learn and I was able to get my business invoices set up for clients without too much hassle.
Cons
Saving a bit of time would be nice, an option to generate an invoice directly from the client master list would help, instead of needing to jump into the invoice tab after creating a new client.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Consumer Services, 1-10 employees
“Great Software”
Pros
I like this software for its simplicity and the ability to customize invoices.
Cons
There wasn't anything that I didn't like about the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Education Management, 101-500 employees
“Time Tracking for a price”
Pros
The convenience of starting a timer and collaborating with others on projects is a great advantage.
Cons
After the free trial expires you have to pay to use the software.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Education Management, 11-50 employees
“INDISPENSABLE Cloud-based small-business oriented accounting software”
Pros
What impressed me the most about FreshBooks is its ability to create professional invoices effortlessly. It not only simplifies the process of tracking expenses receipts and invoices but also streamlines the entire accounting workflow. With its comprehensive features FreshBooks has made managing my business and financial activities a breeze. It's a user-friendly solution that offers a range of tools to meet all my needs from tax advisor accessibility and payroll management to inventory management and real-time invoice tracking. The cloud-based support is exceptional ensuring smoother software implementation and generating accurate reports. FreshBooks is truly an invaluable asset for the prosperity development and success of small businesses.
Cons
What I dislike most about this software is the limited English language user manual the absence of intra-project time tracking poorly handled recurring project budgets difficulty carrying over customer balances to new invoices and the inability to integrate with QuickBooks.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Not Specified, 500+ employees
More than a year
“Review -FreshBooks”
Pros
Managing financial challenges within projects becomes a breeze with FreshBooks. This application effortlessly handles quoting bidding and various finance-related tasks making it a valuable tool. It simplifies project finance management allowing you to tackle these challenges with ease and efficiency.
Cons
The application's downtime can be problematic at times. It should be addressed in the future.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Information Technology and Services, 11-50 employees
Less than 6 months
“Best Invoicing System for your Business”
Pros
The ease of use and the abundance of features such as invoice tracking make it a valuable tool for running a business.
Cons
It would be excellent if M-Pesa Integration could be added to enhance the out-of-the-box experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“Freshbooks is the ultimate for a service-based business”
Pros
I used to be a loyal user of Quickbooks appreciating its app and time tracking capabilities. However as functionalities were gradually removed I made the switch to FreshBooks specifically designed for small service-based businesses. With built-in features like recurring billing time tracking and payment processing FreshBooks proved to be an effortless and efficient solution. Setting up the software took only two hours and the overall experience was excellent. FreshBooks truly empowers business owners to focus on running their operations smoothly.
Cons
This software falls short on the accounting side. If you're familiar with QuickBooks you know the importance of double-entry accounting in-depth reporting with punchouts and a quick profitability dashboard. FreshBooks lacks these features and you'll need an accountant's help at the end of the year. We had to rebuild our system because FreshBooks doesn't support a cash-based accounting system.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Consumer Electronics, 1-10 employees
Less than a year
“FreshBooks totally complies with all of our requirements.”
Pros
FreshBooks seamlessly accommodates freelancing jobs within organizations. Its user-friendly interface ensures secure data transmission while quick alerts enable immediate manipulation of financial reports.
Cons
It wasn't designed for large businesses and it lacks the ledger capabilities that were expected. The most recent update has diminished its respect as the older version operated more effectively. The cost varies significantly across different versions.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Accounting, 51-100 employees
Less than a year
“Review about freshbooks”
Pros
The onboarding process is excellent with a simple GUI-driven interface. It provides an end-to-end account solution with a high degree of automation. The system is highly compliant and offers an extensive range of add-ons. Live customer support is also available.
Cons
The cost can quickly add up and there are issues with the payment system as well as additional charges for team members.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Real Estate, 11-50 employees
“Mostly Satisfied”
Pros
Invoicing becomes a hassle free task with FreshBooks! Give it a try and you'll be satisfied.
Cons
It's an overall excellent software and there's really nothing negative to say about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
More than a year
“Expensive”
Pros
Sending invoices with just a click is a great feature but other functionalities could be more user-centric.
Cons
The software is expensive and the support is lacking. The way you create sort store and report is disjointed.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
9
Functionality
6
Real Estate, 11-50 employees
Less than 6 months
“Satisfied user”
Pros
Billing and invoice tracking are made easy with FreshBooks. Vendors receiving the invoices find them clear and organized.
Cons
There are no downsides to this software. It's truly fantastic and highly recommended for any company that uses invoices.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Great Software - Easy to Use”
Pros
Manage both one-off and recurring billing effortlessly with this simple and user-friendly software.
Cons
I have no complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Environmental Services, 1-10 employees
More than a year
“Freshbooks Review”
Pros
This app has been incredibly helpful to me and I can't find any cons. All the features have proved beneficial.
Cons
There is no need for improvement because the app provides helpful assistance to people like me. All the features are beneficial which is why I installed this app.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Internet, 11-50 employees
More than a year
“Freshbook”
Pros
FreshBooks is an ideal solution for managing company accounts. It's easy to use affordable and available worldwide.
Cons
FreshBooks is a top-quality software that surpasses all my expectations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mining & Metals, 101-500 employees
More than a year
“Freshbook review”
Pros
Managing accounts is a breeze with FreshBooks' user-friendly interface.
Cons
In my opinion the software is slightly more expensive compared to its competitors.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Broadcast Media, 11-50 employees
Less than a year
“Everything in one easy place!!”
Pros
From invoicing to online payments FreshBooks offers a wide range of features. Transfer timesheet data to invoices and collect payments quickly.
Cons
Besides the free trial there is a high charging fee and there is a limited number of FreshBooks invoice templates.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Not Specified, 11-50 employees
More than a year
“It's ok”
Pros
As an avid reader I appreciate the price of this product.
Cons
I'm not a fan of the recurring monthly charges.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6