FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Fine if you are the only one in your business”
Pros
When I transitioned I loved that I could easily upload frequently invoiced clients. Setting up bank links and downloading transactions was a simple process. Creating invoices is a breeze and the software allows for customized rules for accounts.
Cons
The software lacks support for accounting when it comes to employees and benefits. Trying to separate the cost of employee contributions to health insurance retirement etc. from what I contribute has been a nightmare. My bookkeeper and I spent a significant amount of time with FreshBooks support trying to figure out how to do it. It turns out it requires a time-consuming and nonsensical journal entry.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
6
Not Specified, 1-10 employees
“Good for beginners”
Pros
FreshBooks has been incredibly helpful both for my business and home services.
Cons
However the free trial was insufficient for beginners.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
7
Functionality
8
Accounting, 101-500 employees
Less than a year
“Recommended Software for Accounting”
Pros
Since using this software I've noticed a significant impact. Tracking invoice records expenses payments and other accounting tasks has become easy and efficient.
Cons
Processing transactions in this software is easy. I really like it!
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Information Services, 1-10 employees
Less than a year
“Fresh books is outstanding”
Pros
FreshBooks is outstanding offering an all-in-one graphical interface for seamless management.
Cons
I wish the program had check writing abilities and payroll could be a bit easier but overall I love the program.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Food Production, 1-10 employees
More than a year
“Excellent accounting software”
Pros
This software is both easy to use and excellent providing substantial assistance to my business.
Cons
The display colors are not ideal for me and I wish there were more features to help me complete tasks faster.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Arts and Crafts, 1-10 employees
“Easy to use Invoicing”
Pros
Whether you have a small or large business this software is perfect for invoicing and billing. Its ease of use is unmatched.
Cons
The only reason I stopped using it after the trial is the price point. If it were cheaper I would continue using it.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
10
Information Technology and Services, 51-100 employees
Less than a year
“Simple software for Billing and Invoicing”
Pros
Managing bills and invoicing is made simple with this user-friendly software.
Cons
It would be beneficial to have integration with other software like Salesforce.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Construction, 1-10 employees
Less than 6 months
“User friendly”
Pros
It's incredibly easy to use saving time on tasks.
Cons
No comment. I am satisfied with their services.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Freshbooks Software Review”
Pros
The ease of use is exceptional. Setting up business invoices for clients is a breeze.
Cons
It would be a time-saving feature if there was an option to generate an invoice directly from the client master list instead of having to navigate to the invoice tab after creating a new client.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“Simple and Professional With Room For Growth”
Pros
As a freelancer I appreciate the ease of use and navigation in this software. Invoicing and payment processes are worry-free which is my favorite feature.
Cons
While I'm impressed with this program I would appreciate faster updates and less confusion regarding automatic payments.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Writing and Editing, 1-10 employees
More than a year
“very dependable”
Pros
I'm using this for freelance work and it's been pretty simple to navigate day to day. The invoicing and payment flow is handled in a way that means I don't have to constantly babysit it which is honestly the feature I appreciate most.
Cons
Even though I've really gotten into this app, I'd love to see quicker updates and fewer points of confusion around automatic payments.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Computer Software, 51-100 employees
More than a year
“I rely on it”
Pros
Billing service is excellent and the whole setup feels well-designed for very small enterprises and independent contractors. It's simple to use day to day and the customer service has been genuinely outstanding whenever I've needed help.
Cons
There are limits on how many customers and users you can have. Also, the base package doesn't include accountant access or bank reconciliation features.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“great support”
Pros
I was genuinely relieved when I switched over to FreshBooks. The pricing lined up well with the time it saved me and it's been worth it. The software is simple to use and the customer service has been outstanding anytime I run into something. Overall it feels very user-friendly which I always value when I'm managing my business.
Cons
Honestly there's nothing I'd change right now. It has had everything I need to run my business with confidence and keep things moving.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Accounting, 1-10 employees
More than a year
“simple app”
Pros
Absolutely love how simple this program feels. There's no need to install anything on my computer which makes it super convenient and quick to use right away.
Cons
It could be even better if it offered more API tools for connecting third-party tools especially if you want deeper integrations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Import and Export, 51-100 employees
More than a year
“feature-rich!”
Pros
From the start, it's extremely simple to use, there are no major complications when you're integrating the books and everything feels really smooth. Managing accounting projects works brilliantly as well.
Cons
Updates take too long in my opinion. Everything else has been perfectly fine.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 11-50 employees
Free Trial
“excellent accounting software”
Pros
This is one of the best accounting tools I've come across and it feels solid for everyday use. I'm seriously considering buying it and I'll likely go ahead with the purchase.
Cons
There's room to improve the UX since the interface doesn't feel as polished as it could. I also noticed a bit of lag when logging into the system.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Accounting, 1-10 employees
Less than a year
“Easy to use”
Pros
Even though it's still fairly new in the UK market, it's already holding its own as a solid option in the bookkeeping software space. It's particularly strong when you use it alongside Barclays Bank and Barclays customers can use it for free which makes it even more appealing.
Cons
Doesn't link directly with HMRC or other tax/accounting production software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Chemicals, 11-50 employees
Less than a year
“Works well”
Pros
What i appreciate the most is the simplicity. Creating and sending an invoice to a client takes almost no effort. Also, it can connect with a variety of other services you may already be using which helps organize the whole workflow even further.
Cons
No negative things to report
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Accounting, 1-10 employees
More than a year
“I recommend it”
Pros
Using it feels extremely simple and it comes with loads of features that help you run your business in a short amount of time. Customer support is also solid. One of the standout parts is the mobile app, plus the UI looks really attractive and modern. They also create nice-looking invoice requests for clients.
Cons
The only downside is that it can feel a bit pricey for subscribers.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Computer Hardware, 1-10 employees
Less than a year
“good experience”
Pros
It feels like it's built with freelancers in mind which is a big plus. That freelancer-first focus makes the whole invoicing workflow feel more relevant and designed to how independent workers operate.
Cons
Coming from the older version, I got a bit thrown off by how much they changed in the latest update. It took me a little while to adjust to the new layout and flow.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8