FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Alicia

Health, Wellness and Fitness, 1-10 employees

Less than a year

3.0

“Fine if you are the only one in your business”

Pros

When I transitioned I loved that I could easily upload frequently invoiced clients. Setting up bank links and downloading transactions was a simple process. Creating invoices is a breeze and the software allows for customized rules for accounts.

Cons

The software lacks support for accounting when it comes to employees and benefits. Trying to separate the cost of employee contributions to health insurance retirement etc. from what I contribute has been a nightmare. My bookkeeper and I spent a significant amount of time with FreshBooks support trying to figure out how to do it. It turns out it requires a time-consuming and nonsensical journal entry.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

6

A
Anonymous

Not Specified, 1-10 employees

4.0

“Good for beginners”

Pros

FreshBooks has been incredibly helpful both for my business and home services.

Cons

However the free trial was insufficient for beginners.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

8

DN
David Nicholas

Accounting, 101-500 employees

Less than a year

5.0

“Recommended Software for Accounting”

Pros

Since using this software I've noticed a significant impact. Tracking invoice records expenses payments and other accounting tasks has become easy and efficient.

Cons

Processing transactions in this software is easy. I really like it!

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Stephen

Information Services, 1-10 employees

Less than a year

5.0

“Fresh books is outstanding”

Pros

FreshBooks is outstanding offering an all-in-one graphical interface for seamless management.

Cons

I wish the program had check writing abilities and payroll could be a bit easier but overall I love the program.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

IR
Ivy Rose

Food Production, 1-10 employees

More than a year

5.0

“Excellent accounting software”

Pros

This software is both easy to use and excellent providing substantial assistance to my business.

Cons

The display colors are not ideal for me and I wish there were more features to help me complete tasks faster.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

T
Tina

Arts and Crafts, 1-10 employees

5.0

“Easy to use Invoicing”

Pros

Whether you have a small or large business this software is perfect for invoicing and billing. Its ease of use is unmatched.

Cons

The only reason I stopped using it after the trial is the price point. If it were cheaper I would continue using it.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

10

S
Shaik

Information Technology and Services, 51-100 employees

Less than a year

4.0

“Simple software for Billing and Invoicing”

Pros

Managing bills and invoicing is made simple with this user-friendly software.

Cons

It would be beneficial to have integration with other software like Salesforce.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

H
Hilton

Construction, 1-10 employees

Less than 6 months

5.0

“User friendly”

Pros

It's incredibly easy to use saving time on tasks.

Cons

No comment. I am satisfied with their services.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

C
Corey

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“Freshbooks Software Review”

Pros

The ease of use is exceptional. Setting up business invoices for clients is a breeze.

Cons

It would be a time-saving feature if there was an option to generate an invoice directly from the client master list instead of having to navigate to the invoice tab after creating a new client.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

L
Leatra

Writing and Editing, 1-10 employees

More than a year

4.0

“Simple and Professional With Room For Growth”

Pros

As a freelancer I appreciate the ease of use and navigation in this software. Invoicing and payment processes are worry-free which is my favorite feature.

Cons

While I'm impressed with this program I would appreciate faster updates and less confusion regarding automatic payments.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

LG
Leatra Goins

Writing and Editing, 1-10 employees

More than a year

4.0

“very dependable”

Pros

I'm using this for freelance work and it's been pretty simple to navigate day to day. The invoicing and payment flow is handled in a way that means I don't have to constantly babysit it which is honestly the feature I appreciate most.

Cons

Even though I've really gotten into this app, I'd love to see quicker updates and fewer points of confusion around automatic payments.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

DS
David Solola

Computer Software, 51-100 employees

More than a year

5.0

“I rely on it”

Pros

Billing service is excellent and the whole setup feels well-designed for very small enterprises and independent contractors. It's simple to use day to day and the customer service has been genuinely outstanding whenever I've needed help.

Cons

There are limits on how many customers and users you can have. Also, the base package doesn't include accountant access or bank reconciliation features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

BC
Brianne Crisanti

Consumer Services, 1-10 employees

More than a year

5.0

“great support”

Pros

I was genuinely relieved when I switched over to FreshBooks. The pricing lined up well with the time it saved me and it's been worth it. The software is simple to use and the customer service has been outstanding anytime I run into something. Overall it feels very user-friendly which I always value when I'm managing my business.

Cons

Honestly there's nothing I'd change right now. It has had everything I need to run my business with confidence and keep things moving.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Accounting, 1-10 employees

More than a year

5.0

“simple app”

Pros

Absolutely love how simple this program feels. There's no need to install anything on my computer which makes it super convenient and quick to use right away.

Cons

It could be even better if it offered more API tools for connecting third-party tools especially if you want deeper integrations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

CR
Carlos Rey

Import and Export, 51-100 employees

More than a year

5.0

“feature-rich!”

Pros

From the start, it's extremely simple to use, there are no major complications when you're integrating the books and everything feels really smooth. Managing accounting projects works brilliantly as well.

Cons

Updates take too long in my opinion. Everything else has been perfectly fine.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DT
Dasun Tharanga

Information Technology and Services, 11-50 employees

Free Trial

5.0

“excellent accounting software”

Pros

This is one of the best accounting tools I've come across and it feels solid for everyday use. I'm seriously considering buying it and I'll likely go ahead with the purchase.

Cons

There's room to improve the UX since the interface doesn't feel as polished as it could. I also noticed a bit of lag when logging into the system.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

DJ
Daniel Jaworski

Accounting, 1-10 employees

Less than a year

5.0

“Easy to use”

Pros

Even though it's still fairly new in the UK market, it's already holding its own as a solid option in the bookkeeping software space. It's particularly strong when you use it alongside Barclays Bank and Barclays customers can use it for free which makes it even more appealing.

Cons

Doesn't link directly with HMRC or other tax/accounting production software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

MP
Monday Promise

Chemicals, 11-50 employees

Less than a year

5.0

“Works well”

Pros

What i appreciate the most is the simplicity. Creating and sending an invoice to a client takes almost no effort. Also, it can connect with a variety of other services you may already be using which helps organize the whole workflow even further.

Cons

No negative things to report

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

8

TC
Tlholohelo Chabana

Accounting, 1-10 employees

More than a year

5.0

“I recommend it”

Pros

Using it feels extremely simple and it comes with loads of features that help you run your business in a short amount of time. Customer support is also solid. One of the standout parts is the mobile app, plus the UI looks really attractive and modern. They also create nice-looking invoice requests for clients.

Cons

The only downside is that it can feel a bit pricey for subscribers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

PCA
Pedilson Cassule Agostinho

Computer Hardware, 1-10 employees

Less than a year

4.0

“good experience”

Pros

It feels like it's built with freelancers in mind which is a big plus. That freelancer-first focus makes the whole invoicing workflow feel more relevant and designed to how independent workers operate.

Cons

Coming from the older version, I got a bit thrown off by how much they changed in the latest update. It took me a little while to adjust to the new layout and flow.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8