FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Rachel

Marketing and Advertising, 1-10 employees

More than a year

4.0
September 2022

Freshbooks is the ultimate for a service-based business

Pros

I used to be a loyal user of Quickbooks appreciating its app and time tracking capabilities. However as functionalities were gradually removed I made the switch to FreshBooks specifically designed for small service-based businesses. With built-in features like recurring billing time tracking and payment processing FreshBooks proved to be an effortless and efficient solution. Setting up the software took only two hours and the overall experience was excellent. FreshBooks truly empowers business owners to focus on running their operations smoothly.

Cons

This software falls short on the accounting side. If you're familiar with QuickBooks you know the importance of double-entry accounting in-depth reporting with punchouts and a quick profitability dashboard. FreshBooks lacks these features and you'll need an accountant's help at the end of the year. We had to rebuild our system because FreshBooks doesn't support a cash-based accounting system.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

SE

salah eddine

Consumer Electronics, 1-10 employees

Less than a year

5.0
September 2022

FreshBooks totally complies with all of our requirements.

Pros

FreshBooks seamlessly accommodates freelancing jobs within organizations. Its user-friendly interface ensures secure data transmission while quick alerts enable immediate manipulation of financial reports.

Cons

It wasn't designed for large businesses and it lacks the ledger capabilities that were expected. The most recent update has diminished its respect as the older version operated more effectively. The cost varies significantly across different versions.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

Y

Yazan

Accounting, 51-100 employees

Less than a year

5.0
September 2022

Review about freshbooks

Pros

The onboarding process is excellent with a simple GUI-driven interface. It provides an end-to-end account solution with a high degree of automation. The system is highly compliant and offers an extensive range of add-ons. Live customer support is also available.

Cons

The cost can quickly add up and there are issues with the payment system as well as additional charges for team members.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M

Mina

Real Estate, 11-50 employees

5.0
September 2022

Mostly Satisfied

Pros

Invoicing becomes a hassle free task with FreshBooks! Give it a try and you'll be satisfied.

Cons

It's an overall excellent software and there's really nothing negative to say about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

3.0
September 2022

Expensive

Pros

Sending invoices with just a click is a great feature but other functionalities could be more user-centric.

Cons

The software is expensive and the support is lacking. The way you create sort store and report is disjointed.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

9

Functionality

6

P

Perry

Real Estate, 11-50 employees

Less than 6 months

5.0
September 2022

Satisfied user

Pros

Billing and invoice tracking are made easy with FreshBooks. Vendors receiving the invoices find them clear and organized.

Cons

There are no downsides to this software. It's truly fantastic and highly recommended for any company that uses invoices.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Joshua

Information Technology and Services, 500+ employees

More than a year

4.0
September 2022

Great Software - Easy to Use

Pros

Manage both one-off and recurring billing effortlessly with this simple and user-friendly software.

Cons

I have no complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

M

Michelle

Environmental Services, 1-10 employees

More than a year

5.0
September 2022

Freshbooks Review

Pros

This app has been incredibly helpful to me and I can't find any cons. All the features have proved beneficial.

Cons

There is no need for improvement because the app provides helpful assistance to people like me. All the features are beneficial which is why I installed this app.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

H

Hermann

Internet, 11-50 employees

More than a year

5.0
September 2022

Freshbook

Pros

FreshBooks is an ideal solution for managing company accounts. It's easy to use affordable and available worldwide.

Cons

FreshBooks is a top-quality software that surpasses all my expectations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Stephane

Mining & Metals, 101-500 employees

More than a year

4.0
September 2022

Freshbook review

Pros

Managing accounts is a breeze with FreshBooks' user-friendly interface.

Cons

In my opinion the software is slightly more expensive compared to its competitors.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

B

Bongani

Broadcast Media, 11-50 employees

Less than a year

5.0
September 2022

Everything in one easy place!!

Pros

From invoicing to online payments FreshBooks offers a wide range of features. Transfer timesheet data to invoices and collect payments quickly.

Cons

Besides the free trial there is a high charging fee and there is a limited number of FreshBooks invoice templates.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
September 2022

It's ok

Pros

As an avid reader I appreciate the price of this product.

Cons

I'm not a fan of the recurring monthly charges.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

A

Alicia

Health, Wellness and Fitness, 1-10 employees

Less than a year

3.0
September 2022

Fine if you are the only one in your business

Pros

When I transitioned I loved that I could easily upload frequently invoiced clients. Setting up bank links and downloading transactions was a simple process. Creating invoices is a breeze and the software allows for customized rules for accounts.

Cons

The software lacks support for accounting when it comes to employees and benefits. Trying to separate the cost of employee contributions to health insurance retirement etc. from what I contribute has been a nightmare. My bookkeeper and I spent a significant amount of time with FreshBooks support trying to figure out how to do it. It turns out it requires a time-consuming and nonsensical journal entry.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

6

A

Anonymous

Not Specified, 1-10 employees

4.0
September 2022

Good for beginners

Pros

FreshBooks has been incredibly helpful both for my business and home services.

Cons

However the free trial was insufficient for beginners.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

7

Functionality

8

DN

David Nicholas

Accounting, 101-500 employees

Less than a year

5.0
September 2022

Recommended Software for Accounting

Pros

Since using this software I've noticed a significant impact. Tracking invoice records expenses payments and other accounting tasks has become easy and efficient.

Cons

Processing transactions in this software is easy. I really like it!

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S

Stephen

Information Services, 1-10 employees

Less than a year

5.0
September 2022

Fresh books is outstanding

Pros

FreshBooks is outstanding offering an all-in-one graphical interface for seamless management.

Cons

I wish the program had check writing abilities and payroll could be a bit easier but overall I love the program.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

IR

Ivy Rose

Food Production, 1-10 employees

More than a year

5.0
September 2022

Excellent accounting software

Pros

This software is both easy to use and excellent providing substantial assistance to my business.

Cons

The display colors are not ideal for me and I wish there were more features to help me complete tasks faster.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

T

Tina

Arts and Crafts, 1-10 employees

5.0
September 2022

Easy to use Invoicing

Pros

Whether you have a small or large business this software is perfect for invoicing and billing. Its ease of use is unmatched.

Cons

The only reason I stopped using it after the trial is the price point. If it were cheaper I would continue using it.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

10

S

Shaik

Information Technology and Services, 51-100 employees

Less than a year

4.0
September 2022

Simple software for Billing and Invoicing

Pros

Managing bills and invoicing is made simple with this user-friendly software.

Cons

It would be beneficial to have integration with other software like Salesforce.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

H

Hilton

Construction, 1-10 employees

Less than 6 months

5.0
September 2022

User friendly

Pros

It's incredibly easy to use saving time on tasks.

Cons

No comment. I am satisfied with their services.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10