FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C
Carlos

Import and Export, 51-100 employees

More than a year

5.0

“Makes the job easier I recommend it!”

Pros

Right from the start it's incredibly user-friendly with seamless integration and a fluid experience. Handling accounting projects becomes fantastic.

Cons

In my opinion the updates take too long. Everything else is fine.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D
David

Wireless, 1-10 employees

More than a year

3.0

“Freshbooks - Just Ok”

Pros

Setting up and using FreshBooks is really simple offering minimal features.

Cons

The software's minimalist design makes it difficult to segment different revenue streams and expenses.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

4

T
Teresa

Information Technology and Services, 1-10 employees

Less than 6 months

4.0

“Good Software”

Pros

It's easy simple and offers features that QuickBooks lacks.

Cons

It has limited features compared to QuickBooks.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M
Monday

Chemicals, 11-50 employees

Less than a year

5.0

“Perfect invoicing”

Pros

EASY!! The simplicity of FreshBooks is its standout feature. Creating and sending invoices to clients is incredibly straightforward. It can also seamlessly connect with various services you may already use further streamlining the process.

Cons

According to reports the application doesn't effectively handle larger or more complex enterprises that require inventory tracking and vendor management.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

J
Justin

Construction, 11-50 employees

Less than a year

5.0

“Easy and Affordable”

Pros

FreshBooks is highly user-friendly and reliable significantly aiding business growth. It's also affordable making it accessible to anyone.

Cons

One aspect that is not favorable about FreshBooks is the removal of the ticket module which was highly valued by the software's audience. While the software remains effective its impact has diminished without this feature.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

S
Shikha

Electrical/Electronic Manufacturing, 500+ employees

Less than 6 months

4.0

“Accounting made easy”

Pros

FreshBooks offers a wide range of features with particularly helpful reporting capabilities. Receipt management is effortless.

Cons

There were no major issues while using it but new users may require time to familiarize themselves with the tool initially.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

B
Brigit

Medical Practice, 500+ employees

Less than 6 months

5.0

“Financial Benefit review”

Pros

It's quick to learn and easy to use on a daily basis.

Cons

As someone who is not very IT savvy I had to review a few things.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

T
Tlholohelo

Accounting, 1-10 employees

More than a year

5.0

“freshbook impressive”

Pros

FreshBooks is incredibly user-friendly and packed with features that efficiently manage your business. Its extensive range of functionalities allows you to handle your business in no time. The customer service is top-notch and the mobile app adds even more convenience. The attractive UI design makes creating appealing invoices a breeze.

Cons

The subscription is slightly expensive.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

PC
Pedilson Cassule

Computer Hardware, 1-10 employees

Less than a year

4.0

“Great for small business accounting”

Pros

FreshBooks focuses on freelancers making it a highly advantageous choice for them.

Cons

Having used the old FreshBooks I initially found it confusing how much they changed in this new update. It took me some time to adapt.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

A
Aditi

Hospitality, 1-10 employees

4.0

“Freshbooks review”

Pros

Easy to use compatible and suitable for people with no accounting background.

Cons

It is better suited for specific businesses like travel which require detailed handling of forex payments.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D
Daniel

E-Learning, 1-10 employees

Less than a year

4.0

“Good system but a lot of manual work”

Pros

FreshBooks provides comprehensive accounting solutions for small businesses including the ability to send invoices and receive payments. It also allows tracking of other income sources.

Cons

The handling of "other" incomes is entirely manual and the importing tool is unreliable and doesn't consider tax information.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

8

Q
Quophi

Accounting, 500+ employees

More than a year

5.0

“I am very satisfied with FreshBooks”

Pros

It assists in creating invoices for my products and effectively tracks time.

Cons

Direct payment from clients is not functioning properly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

W
Wenzel

Arts and Crafts, 1-10 employees

Less than 6 months

5.0

“Best software for small business”

Pros

FreshBooks was the best choice for invoicing and automation for both me and my customers.

Cons

The features are not as developed as other software but it's still a good option for small businesses.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

J
Justine

Education Management, 11-50 employees

Less than 6 months

4.0

“FreshBooks keep it FRESH”

Pros

FreshBooks keeps my remote and work life balanced and streamlined. It's simple to use tracks mileage and time and efficiently documents invoices. Prompt and helpful customer service is available for troubleshooting. Bookkeeping with FreshBooks is a decision you won't regret!

Cons

I dislike the limitation on the number of clients. If I run out of data I may need to create a new account or find a different software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

B
Benjamin

Entertainment, 11-50 employees

More than a year

5.0

“FreshBooks is the best software I've used for my small business.”

Pros

I love the intuitive and easy-to-use nature of FreshBooks. Invoicing payment processing and overall accounts receivable functions are simple yet powerful helping my one-person operation run smoothly. The support staff is responsive and wonderful contributing to efficient accounting practices.

Cons

So far I haven't found anything I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

“Best For Invocing”

Pros

Creating and sending invoices to clients is incredibly easy. FreshBooks seamlessly integrates with various other services further enhancing efficiency.

Cons

It integrates well with several other services without any issues.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

T
Triantafyllos

Food & Beverages, 1-10 employees

Less than a year

5.0

“Amazing invoices”

Pros

FreshBooks has an interactive interface that makes it feel exceptionally user-friendly. It offers a great set of customizable templates for various accounting needs. When combined with other apps FreshBooks becomes an excellent tool. I highly recommend it for creating invoices sending them instantly and tracking and monitoring their progress.

Cons

There is a Chrome extension for time tracking but it is currently not functioning as expected. The search feature does not auto-populate project names requiring manual scrolling. While these issues will likely be fixed there are occasional difficulties with cost synchronization and more features to expedite and simplify classification would be appreciated.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

N
Noureddine

Renewables & Environment, 11-50 employees

Less than a year

5.0

“FreshBooks a great program...”

Pros

FreshBooks allows for time logging and billing customers based on hours. It offers superior client service compared to competitors and includes a mobile app for on-the-go accounting and billing. The time tracking feature works flawlessly and the user interface is easy to understand. You can choose from fully customizable designs create recurring digital invoices add discounts easily and receive instant alerts when invoices are viewed or paid online. All these functions are available in the mobile app as well.

Cons

FreshBooks falls short in certain areas compared to QuickBooks Self-Employed as it lacks the ability to generate quarterly tax reports. However it does offer sales tax and cost reports. The pricing structure of FreshBooks restricts the number of users and clients with the option to add extra users for an additional $10 per month. The lower-tier plans have limitations on the number of clients ranging from 5 to 50. Unfortunately it does not provide the functionality to track income or expenses by class. Despite these limitations many small business owners still find the cost of FreshBooks worthwhile although the price tag of $15/month+ can be difficult to accept.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

G
Grace

Food Production, 11-50 employees

Less than 6 months

4.0

“Great experience using freshbooks”

Pros

The accounting features of FreshBooks have been immensely helpful to me at work.

Cons

Currently I have no issues with the app. I use it daily without noticing any problems.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

10

K
Kari

Construction, 1-10 employees

More than a year

4.0

“No Need To Go To College to Use Freshbooks”

Pros

I love the automated setup for invoices and receipts the ease of use and the multiple options available to send receipts to clients.

Cons

I have no complaints about using FreshBooks. It has saved me from hiring an accountant for my small business and it is user-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6