Grace Olatunde
Food Production, 11-50 employees
Less than 6 months
“user friendly accounting tool”
Pros
The accounting features have been a huge help for me at work. I use the app daily and it genuinely supports what I need to do day to day.
Cons
No real complaints so far. I haven't run into any noticeable issues since I started using it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Kari Saylor
Construction, 1-10 employees
More than a year
“features are great”
Pros
We enjoy the automated setup for invoices and receipts, plus how user-friendly everything feels. It also gives me multiple options for sending receipts directly to my clients which makes the whole process a lot smoother for a small business.
Cons
Dont have anything bad to say, it actually has helped me avoid hiring an accountant.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9
Eduardo Mancini da Silva
Photography, 1-10 employees
Less than 6 months
“well-organized categories”
Pros
Categories are really well organized in the latest version and signing up on the site is simple. Overall, the software feels quite complete and it also seems to keep adapting to what feedback, considering it's been around for nearly 20 years. The initial tutorial is especially good, it's a solid starting point for beginners and helped me get going quickly.
Cons
App is only available in English so you end up relying on automatic translation which isn't always accurate. Also, there's no BRL (Brazilian real) option as a currency for entering the estimated annual profit which is pretty limiting if you're working with Brazilian currency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph Mancuso
Education Management, 1-10 employees
More than a year
“professional invoices”
Pros
Really enjoy how simple it is to create professional invoices, keep track of them and handle the backend accounting tasks. The integration with Gusto is also a big plus and makes the whole workflow feel connected.
Cons
Nothing negative comes to mind, UI looks great and the features for the price feel spot on.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
8
Nitya Kaur
Information Technology and Services, 11-50 employees
More than a year
“auto invoicing saves time”
Pros
The app has a really user-friendly setup and a solid set of features especially clean reporting, time tracking and automatic invoicing. The automatic invoicing feature, in particular, cuts down a lot of my admin work since I'm not spending extra time preparing invoices to send to clients.
Cons
Came across occasional bugs and server-related hiccups. Page load times can be slow and when I'm generating invoices I sometimes run into delays.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Anonymous
Consumer Goods, 51-100 employees
More than a year
“strong invoice management”
Pros
Invoice management is the standout feature for me. The workflow is clear to handle and it's made a real difference in how I run my business. It supports my finances and makes accounting much more manageable which has had a positive impact overall. I'd happily recommend this to anyone looking for reliable invoicing.
Cons
There's a cap on how many users and clients you can manage. Hitting that limitation slowed down parts of my business processes and also affected how I record information.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 500+ employees
“Cool Project management accounting tool in 3033”
Pros
FreshBooks is a simple and user-friendly solution for freelancers and small businesses. The customer support is excellent and the invoice tracking for app plans is highly efficient.
Cons
There are limitations on the number of users and clients. Additionally there are problems with obtaining tax estimates for quarterly payments and an autosave feature for every minor edit or new entry would be helpful.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
David
Computer Software, 51-100 employees
More than a year
“FreshBooks is a small business-friendly program that is well-organized.”
Pros
The billing services are excellent specifically designed for very small enterprises and independent contractors. The software is user-friendly and the customer service is outstanding.
Cons
The base package has limitations on the number of customers and users and it does not include access to an accountant or bank reconciliation.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Brianne
Consumer Services, 1-10 employees
More than a year
“Invoicing made EASY”
Pros
I'm grateful for the switch to FreshBooks. The program's cost versus the time it saves is worth it. It's easy to use and the customer service is amazing always providing support when needed. The user-friendly interface is highly appreciated.
Cons
I genuinely have no feedback on how to make it better. FreshBooks had everything I needed to run my business smoothly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Small company accounting tool that works”
Pros
I love the simplicity of this program. It's easy to use and there's no need to install anything on the computer.
Cons
It would be great to have more API tools for connecting third-party tools if desired.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Dasun
Information Technology and Services, 11-50 employees
“Trial experience was awesome; willing to subscribe”
Pros
FreshBooks is one of the best accounting software I've come across. I'm definitely considering purchasing it.
Cons
I believe the user experience (UX) could be improved and I noticed a delay when logging into the system.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Daniel
Accounting, 1-10 employees
Less than a year
“Good software for bookkeeping and accounts production”
Pros
Despite being relatively new in the UK market FreshBooks proves to be a strong competitor in the bookkeeping software industry. It stands out when used with Barclays Bank and is free for Barclays customers.
Cons
The software doesn't have direct integration with HMRC or other tax production software.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Carlos
Import and Export, 51-100 employees
More than a year
“Makes the job easier I recommend it!”
Pros
Right from the start it's incredibly user-friendly with seamless integration and a fluid experience. Handling accounting projects becomes fantastic.
Cons
In my opinion the updates take too long. Everything else is fine.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
David
Wireless, 1-10 employees
More than a year
“Freshbooks - Just Ok”
Pros
Setting up and using FreshBooks is really simple offering minimal features.
Cons
The software's minimalist design makes it difficult to segment different revenue streams and expenses.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
4
Teresa
Information Technology and Services, 1-10 employees
Less than 6 months
“Good Software”
Pros
It's easy simple and offers features that QuickBooks lacks.
Cons
It has limited features compared to QuickBooks.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Monday
Chemicals, 11-50 employees
Less than a year
“Perfect invoicing”
Pros
EASY!! The simplicity of FreshBooks is its standout feature. Creating and sending invoices to clients is incredibly straightforward. It can also seamlessly connect with various services you may already use further streamlining the process.
Cons
According to reports the application doesn't effectively handle larger or more complex enterprises that require inventory tracking and vendor management.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Justin
Construction, 11-50 employees
Less than a year
“Easy and Affordable”
Pros
FreshBooks is highly user-friendly and reliable significantly aiding business growth. It's also affordable making it accessible to anyone.
Cons
One aspect that is not favorable about FreshBooks is the removal of the ticket module which was highly valued by the software's audience. While the software remains effective its impact has diminished without this feature.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Shikha
Electrical/Electronic Manufacturing, 500+ employees
Less than 6 months
“Accounting made easy”
Pros
FreshBooks offers a wide range of features with particularly helpful reporting capabilities. Receipt management is effortless.
Cons
There were no major issues while using it but new users may require time to familiarize themselves with the tool initially.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Brigit
Medical Practice, 500+ employees
Less than 6 months
“Financial Benefit review”
Pros
It's quick to learn and easy to use on a daily basis.
Cons
As someone who is not very IT savvy I had to review a few things.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Tlholohelo
Accounting, 1-10 employees
More than a year
“freshbook impressive”
Pros
FreshBooks is incredibly user-friendly and packed with features that efficiently manage your business. Its extensive range of functionalities allows you to handle your business in no time. The customer service is top-notch and the mobile app adds even more convenience. The attractive UI design makes creating appealing invoices a breeze.
Cons
The subscription is slightly expensive.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10