FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GO

Grace Olatunde

Food Production, 11-50 employees

Less than 6 months

4.0
August 2022

user friendly accounting tool

Pros

The accounting features have been a huge help for me at work. I use the app daily and it genuinely supports what I need to do day to day.

Cons

No real complaints so far. I haven't run into any noticeable issues since I started using it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

KS

Kari Saylor

Construction, 1-10 employees

More than a year

4.0
August 2022

features are great

Pros

We enjoy the automated setup for invoices and receipts, plus how user-friendly everything feels. It also gives me multiple options for sending receipts directly to my clients which makes the whole process a lot smoother for a small business.

Cons

Dont have anything bad to say, it actually has helped me avoid hiring an accountant.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

EMDS

Eduardo Mancini da Silva

Photography, 1-10 employees

Less than 6 months

5.0
August 2022

well-organized categories

Pros

Categories are really well organized in the latest version and signing up on the site is simple. Overall, the software feels quite complete and it also seems to keep adapting to what feedback, considering it's been around for nearly 20 years. The initial tutorial is especially good, it's a solid starting point for beginners and helped me get going quickly.

Cons

App is only available in English so you end up relying on automatic translation which isn't always accurate. Also, there's no BRL (Brazilian real) option as a currency for entering the estimated annual profit which is pretty limiting if you're working with Brazilian currency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Joseph Mancuso

Education Management, 1-10 employees

More than a year

4.0
August 2022

professional invoices

Pros

Really enjoy how simple it is to create professional invoices, keep track of them and handle the backend accounting tasks. The integration with Gusto is also a big plus and makes the whole workflow feel connected.

Cons

Nothing negative comes to mind, UI looks great and the features for the price feel spot on.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

8

NK

Nitya Kaur

Information Technology and Services, 11-50 employees

More than a year

4.0
August 2022

auto invoicing saves time

Pros

The app has a really user-friendly setup and a solid set of features especially clean reporting, time tracking and automatic invoicing. The automatic invoicing feature, in particular, cuts down a lot of my admin work since I'm not spending extra time preparing invoices to send to clients.

Cons

Came across occasional bugs and server-related hiccups. Page load times can be slow and when I'm generating invoices I sometimes run into delays.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A

Anonymous

Consumer Goods, 51-100 employees

More than a year

5.0
August 2022

strong invoice management

Pros

Invoice management is the standout feature for me. The workflow is clear to handle and it's made a real difference in how I run my business. It supports my finances and makes accounting much more manageable which has had a positive impact overall. I'd happily recommend this to anyone looking for reliable invoicing.

Cons

There's a cap on how many users and clients you can manage. Hitting that limitation slowed down parts of my business processes and also affected how I record information.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

5.0
August 2022

Cool Project management accounting tool in 3033

Pros

FreshBooks is a simple and user-friendly solution for freelancers and small businesses. The customer support is excellent and the invoice tracking for app plans is highly efficient.

Cons

There are limitations on the number of users and clients. Additionally there are problems with obtaining tax estimates for quarterly payments and an autosave feature for every minor edit or new entry would be helpful.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

D

David

Computer Software, 51-100 employees

More than a year

5.0
August 2022

FreshBooks is a small business-friendly program that is well-organized.

Pros

The billing services are excellent specifically designed for very small enterprises and independent contractors. The software is user-friendly and the customer service is outstanding.

Cons

The base package has limitations on the number of customers and users and it does not include access to an accountant or bank reconciliation.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

B

Brianne

Consumer Services, 1-10 employees

More than a year

5.0
August 2022

Invoicing made EASY

Pros

I'm grateful for the switch to FreshBooks. The program's cost versus the time it saves is worth it. It's easy to use and the customer service is amazing always providing support when needed. The user-friendly interface is highly appreciated.

Cons

I genuinely have no feedback on how to make it better. FreshBooks had everything I needed to run my business smoothly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
August 2022

Small company accounting tool that works

Pros

I love the simplicity of this program. It's easy to use and there's no need to install anything on the computer.

Cons

It would be great to have more API tools for connecting third-party tools if desired.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D

Dasun

Information Technology and Services, 11-50 employees

5.0
August 2022

Trial experience was awesome; willing to subscribe

Pros

FreshBooks is one of the best accounting software I've come across. I'm definitely considering purchasing it.

Cons

I believe the user experience (UX) could be improved and I noticed a delay when logging into the system.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D

Daniel

Accounting, 1-10 employees

Less than a year

5.0
August 2022

Good software for bookkeeping and accounts production

Pros

Despite being relatively new in the UK market FreshBooks proves to be a strong competitor in the bookkeeping software industry. It stands out when used with Barclays Bank and is free for Barclays customers.

Cons

The software doesn't have direct integration with HMRC or other tax production software.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

C

Carlos

Import and Export, 51-100 employees

More than a year

5.0
August 2022

Makes the job easier I recommend it!

Pros

Right from the start it's incredibly user-friendly with seamless integration and a fluid experience. Handling accounting projects becomes fantastic.

Cons

In my opinion the updates take too long. Everything else is fine.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

D

David

Wireless, 1-10 employees

More than a year

3.0
August 2022

Freshbooks - Just Ok

Pros

Setting up and using FreshBooks is really simple offering minimal features.

Cons

The software's minimalist design makes it difficult to segment different revenue streams and expenses.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

4

T

Teresa

Information Technology and Services, 1-10 employees

Less than 6 months

4.0
August 2022

Good Software

Pros

It's easy simple and offers features that QuickBooks lacks.

Cons

It has limited features compared to QuickBooks.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

M

Monday

Chemicals, 11-50 employees

Less than a year

5.0
August 2022

Perfect invoicing

Pros

EASY!! The simplicity of FreshBooks is its standout feature. Creating and sending invoices to clients is incredibly straightforward. It can also seamlessly connect with various services you may already use further streamlining the process.

Cons

According to reports the application doesn't effectively handle larger or more complex enterprises that require inventory tracking and vendor management.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

J

Justin

Construction, 11-50 employees

Less than a year

5.0
August 2022

Easy and Affordable

Pros

FreshBooks is highly user-friendly and reliable significantly aiding business growth. It's also affordable making it accessible to anyone.

Cons

One aspect that is not favorable about FreshBooks is the removal of the ticket module which was highly valued by the software's audience. While the software remains effective its impact has diminished without this feature.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

S

Shikha

Electrical/Electronic Manufacturing, 500+ employees

Less than 6 months

4.0
August 2022

Accounting made easy

Pros

FreshBooks offers a wide range of features with particularly helpful reporting capabilities. Receipt management is effortless.

Cons

There were no major issues while using it but new users may require time to familiarize themselves with the tool initially.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

B

Brigit

Medical Practice, 500+ employees

Less than 6 months

5.0
August 2022

Financial Benefit review

Pros

It's quick to learn and easy to use on a daily basis.

Cons

As someone who is not very IT savvy I had to review a few things.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

T

Tlholohelo

Accounting, 1-10 employees

More than a year

5.0
August 2022

freshbook impressive

Pros

FreshBooks is incredibly user-friendly and packed with features that efficiently manage your business. Its extensive range of functionalities allows you to handle your business in no time. The customer service is top-notch and the mobile app adds even more convenience. The attractive UI design makes creating appealing invoices a breeze.

Cons

The subscription is slightly expensive.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10