FreshBooks Reviews

Pros

FreshBooks provided a reasonably priced no-frills solution.

Cons

Our company had more complex needs that were not adequately supported by FreshBooks.

Pros

Creating professional invoices tracking them and managing backend accounting tasks is incredibly easy with FreshBooks. The integration with Gusto is also appreciated.

Cons

I genuinely have nothing negative to say about this software. The user interface is excellent and the features are well-priced.

Pros

The payroll management feature was particularly beneficial to us. It made salary processing easy and convenient considering the size of our organization.

Cons

We highly appreciate the product and after using it for 6 months we have not encountered any issues.

Pros

The previous interface and management under the previous CEO were highly valued. However as a customer for 10 years I'm disappointed with the current state of the software broken customer service and data security issues.

Cons

Their previous software version was commendable but the transition to a less-featured new version with a significant price hike was disheartening. Despite their claims of valuing customer feedback I observed no tangible actions taken based on such suggestions. The new version lacks essential features and feels cumbersome compared to its predecessor. After grappling with issues for a year I made the decision not to renew my subscription. When I contacted them to cancel and requested the deletion of my credit card data they callously refused hinting at potential future charges. In 3011 their policy guaranteed access to data through the website even without a paid account. However they have since altered their policy and deceitfully misrepresented their past practices. They used to offer free accounts with perpetual data access but now they abruptly terminate access as soon as the subscription ends. Their insatiable thirst for money drives away customers. Superior accounting software options with more attentive customer service are readily available.

Pros

The software is packed with features and offers extensive functionality.

Cons

The initial learning curve is quite steep and it would be beneficial to have more beginner-friendly instructions.

Pros

I adore the ability to create custom invoices and receive faster payments. Being able to design my own invoices is a major plus.

Cons

Currently everything is functioning smoothly without any issues.

Pros

Accessing the software in the cloud is a breeze and the formatting is impeccable.

Cons

Occasionally the payment plans can become costly.

Pros

Making invoices and tracking payments against them is incredibly simple for us researchers at the university.

Cons

The app's integration with other applications could be improved for better functionality.

Pros

FreshBooks provides an incredibly user-friendly experience with exceptional features like clean reporting time tracking and automatic invoicing. The automatic invoicing feature saves me a significant amount of time when sharing invoices with clients.

Cons

FreshBooks' website often experiences a few bugs and server issues leading to slow loading times. Additionally there can be delays when generating invoices.

Pros

FreshBooks has a fresh and user-friendly interface making it easy to set up and seamlessly integrates with external tools like Stripe.

Cons

The software is primarily tailored for small companies and does not scale well for larger enterprises.

Pros

It's a great accounting software solution for small businesses.

Cons

Unfortunately there is no purchasing option available in my country. However it may still be suitable for small businesses.

Pros

The most impactful aspect of FreshBooks is its invoice management. It's incredibly easy to use and has had a strong positive impact on my business's finances and accounting. I highly recommend this excellent software to anyone.

Cons

The limitation on the number of users and clients has impacted my business processes and record-keeping due to these restrictions.

Pros

The user interface is fantastic and the automation feature feels cutting-edge and easy to use.

Cons

It would be advantageous if they could incorporate more functionalities similar to their competitors.

Pros

Overall, I'd highly recommend it, it's very easy to use and covers what you need right away.

Cons

Nothing to complain about, everything you need is included and I felt fully satisfied.

Pros

Easy to use and dependable, this is solid value-aided software. Navigation feels user friendly and the overall workflow makes it simple to get things done without headaches.

Cons

The free version could make better use of the available capacity since there's room to expand what you can do with it.

Pros

FreshBooks really cuts down the hassle of invoicing by simplifying the whole process. It's laid out in a way that even a more "creative" person can jump in, enter details and feel good about the final results.

Cons

One thing that's slightly annoying is that I only discovered it in May, could've been using it for years. The free trial convinced me quickly though and I ended up becoming a paying customer.

Pros

We were previously using a very expensive competitor and this has been a noticeable step up. It feels like a much better option overall especially for what we need day to day.

Cons

No complaints at all for how I'm using it.

Pros

Running a small business, I've found this app handles the accounting work really well. It's simple, genuinely user friendly and the customer support has been excellent whenever I've needed help. Also, the invoicing features are solid and there's a tracking element included across all the plans which makes it easier to stay organized.

Cons

As a small business owner, I'm already pretty satisfied with it overall though I'd love to see more automation during the setup of sales tax jurisdictions.

Pros

The platform feels really adaptable and it works well no matter what kind of setup we need. Our team has been using it for a couple of years now and since I already knew it from my freelance work, it was easy to pick up. Overall, it comes across as solid, simple and reliable. Right now we're on the Plus subscription and it seems pretty complete while still being affordable.

Cons

I'd like the app to go a step further in terms of usefulness... especially so I can get a complete view of my invoices even when I'm away from my desk.

Pros

Its so user friendly, with some dynamic features that make daily company tasks easier to manage. The invoicing workflow is well organized and the customer service has been responsive and helpful whenever I needed it. Overall, it fits nicely for keeping day-to-day operations in order.

Cons

Pricing could be more affordable for small organizations. I also run into limitations when I try to get a quarterly report, it doesn't seem to support that reliably. Also, the bank reconciliation statement feature feels a bit off when it comes to value especially considering the cost.