FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

N

Nitya

Information Technology and Services, 11-50 employees

More than a year

4.0
August 2022

Save time with FreshBooks Small business will love the platform

Pros

FreshBooks provides an incredibly user-friendly experience with exceptional features like clean reporting time tracking and automatic invoicing. The automatic invoicing feature saves me a significant amount of time when sharing invoices with clients.

Cons

FreshBooks' website often experiences a few bugs and server issues leading to slow loading times. Additionally there can be delays when generating invoices.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A

Andrea

E-Learning, 51-100 employees

Less than 6 months

4.0
August 2022

The Invoice tool

Pros

FreshBooks has a fresh and user-friendly interface making it easy to set up and seamlessly integrates with external tools like Stripe.

Cons

The software is primarily tailored for small companies and does not scale well for larger enterprises.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

DL

Dipak Lama

Photography, 1-10 employees

5.0
August 2022

Nice accounting software

Pros

It's a great accounting software solution for small businesses.

Cons

Unfortunately there is no purchasing option available in my country. However it may still be suitable for small businesses.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
August 2022

Fresh book Accounting Best software

Pros

The most impactful aspect of FreshBooks is its invoice management. It's incredibly easy to use and has had a strong positive impact on my business's finances and accounting. I highly recommend this excellent software to anyone.

Cons

The limitation on the number of users and clients has impacted my business processes and record-keeping due to these restrictions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 500+ employees

Less than a year

5.0
August 2022

Classic accounting software

Pros

The user interface is fantastic and the automation feature feels cutting-edge and easy to use.

Cons

It would be advantageous if they could incorporate more functionalities similar to their competitors.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

GP

Gemma Piangco

Warehousing, 1-10 employees

Less than a year

5.0
July 2022

highly recommended

Pros

Overall, I'd highly recommend it, it's very easy to use and covers what you need right away.

Cons

Nothing to complain about, everything you need is included and I felt fully satisfied.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Muhammed Mubeen

Education Management, 500+ employees

More than a year

5.0
July 2022

Clean reports

Pros

Easy to use and dependable, this is solid value-aided software. Navigation feels user friendly and the overall workflow makes it simple to get things done without headaches.

Cons

The free version could make better use of the available capacity since there's room to expand what you can do with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KB

Kathy Blumenstock

Media Production, 1-10 employees

Free Trial

5.0
July 2022

organized my work

Pros

FreshBooks really cuts down the hassle of invoicing by simplifying the whole process. It's laid out in a way that even a more "creative" person can jump in, enter details and feel good about the final results.

Cons

One thing that's slightly annoying is that I only discovered it in May, could've been using it for years. The free trial convinced me quickly though and I ended up becoming a paying customer.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

DH

Dayna Hunter

Consumer Services, 1-10 employees

Less than a year

5.0
July 2022

Im satisfied with it

Pros

We were previously using a very expensive competitor and this has been a noticeable step up. It feels like a much better option overall especially for what we need day to day.

Cons

No complaints at all for how I'm using it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AT

Augustine Tembo

Renewables & Environment, 1-10 employees

Less than a year

5.0
July 2022

excellent invoicing and support

Pros

Running a small business, I've found this app handles the accounting work really well. It's simple, genuinely user friendly and the customer support has been excellent whenever I've needed help. Also, the invoicing features are solid and there's a tracking element included across all the plans which makes it easier to stay organized.

Cons

As a small business owner, I'm already pretty satisfied with it overall though I'd love to see more automation during the setup of sales tax jurisdictions.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

JMM

Julia Maria Martinez

Information Services, 51-100 employees

More than a year

4.0
July 2022

feature packed

Pros

The platform feels really adaptable and it works well no matter what kind of setup we need. Our team has been using it for a couple of years now and since I already knew it from my freelance work, it was easy to pick up. Overall, it comes across as solid, simple and reliable. Right now we're on the Plus subscription and it seems pretty complete while still being affordable.

Cons

I'd like the app to go a step further in terms of usefulness... especially so I can get a complete view of my invoices even when I'm away from my desk.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

NJ

Naincy Jaiswal

Information Technology and Services, 101-500 employees

Less than 6 months

4.0
July 2022

helps me daily

Pros

Its so user friendly, with some dynamic features that make daily company tasks easier to manage. The invoicing workflow is well organized and the customer service has been responsive and helpful whenever I needed it. Overall, it fits nicely for keeping day-to-day operations in order.

Cons

Pricing could be more affordable for small organizations. I also run into limitations when I try to get a quarterly report, it doesn't seem to support that reliably. Also, the bank reconciliation statement feature feels a bit off when it comes to value especially considering the cost.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

BF

Brad Foster

Consumer Services, 1-10 employees

Less than 6 months

5.0
July 2022

My team loves it

Pros

Quite simple to get the hang of and the company also provided a strong learning setup. Their onboarding support helped us roll it out across our full customer base of 5,000+ people right from the start.

Cons

One missing feature so far, there doesn't appear to be an option to scan and attach an invoice that was created outside of the app.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

A

Anonymous

Writing and Editing, 11-50 employees

More than a year

5.0
July 2022

free trial is great

Pros

I appreciate that they let me test the tool before I commit my money. Deployment is quick and the dashboard feels adaptive which makes it easier to get started. Also, their customer support usually replies very fast.

Cons

No cons from me!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

VM

Vishal Mahour

Marketing and Advertising, 11-50 employees

Less than a year

5.0
July 2022

Very convenient to use

Pros

This tool makes it simple to track and manage business financial expenses. It also handles invoicing and billing in one place so you can manage everything without juggling multiple tools.

Cons

For me, nothing negative stands out, I haven't come across a reason not to use it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TH

Teresa Huff

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
July 2022

Keeps my finances organized

Pros

Made my day-to-day bookkeeping a lot easier. Setup was simple and I really appreciate the visual dashboard that gives me a quick overview. Invoicing and tracking expenses feel simple and manageable especially since I'm not an accountant. I don't want all the extra complexity that comes with some other accounting tools so this hits the mark perfectly. I've been using it for years now and it's consistently worked the way I need.

Cons

Mobile app has a few feature limitations compared to the desktop version but the overall experience is still very user friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

DZ

Daniel Ziolkowski

Food & Beverages, 1-10 employees

More than a year

5.0
July 2022

all-around features

Pros

I'm genuinely happy with this software, every feature feels useful and the whole setup is very user friendly. My staff took to it quickly and it truly "just works" for my business. It helps organize day-to-day paperwork so everything runs more efficiently.

Cons

There's honestly nothing I dislike about the app, the features or the software overall. It fits my workflow perfectly and performs reliably for my business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

BB

Bernard Bhatti

Computer Software, 1-10 employees

Free Trial

5.0
July 2022

customizable invoices are great

Pros

Its ability to help you amaze customers with customizable, professional invoices is really solid and it clearly shows the work you've done. It comes with a comprehensive double-entry accounting setup that links things like statements and estimates, expenses, time tracking and projects. It also helps organize daily back office tasks such as creating accounts, recording payment receipts, tracking incidentals, logging billable time and generating financial reports. Overall, it's a connected invoicing and accounting service that saves you time and makes you look more qualified.

Cons

On slower connections, it can take a bit longer to load and complete tasks because internet speed affects performance.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AB

Ali Bourji

Business Supplies and Equipment, 101-500 employees

Less than a year

5.0
July 2022

saves staff time

Pros

What i appreciate the most is how it saves a lot of staff time. The service also manages collecting invoices, sending them to customers and handling communication with the bank. There's even a group of accountants who review and analyze your business.

Cons

Pricing feels too high for a small business.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Consumer Services, 51-100 employees

Less than 6 months

5.0
July 2022

budget-friendly

Pros

Cost-effective option with features that feel comparable to QuickBooks but at a lower price. Customer support is also solid.

Cons

Receipt upload could use some improvement, nice feature though it still feels a bit buggy at times.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9