Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

C
Chris

Information Services, 11-50 employees

2.0

FreshBooks Review CO

Pros

FreshBooks provides tools that save time and enhance small business efficiency. In terms of features it offers the essential elements common to all accounting software. What sets it apart is its simplicity streamlining the dashboard for easy navigation between specific functions and reports.

Cons

This software isn't geared towards large businesses its primary use in my company revolves around invoicing. It serves as a specific task separated from the rest of the company detailing our interactions with outside vendors. It lacks integration with our inhouse accounting and often struggles with selfreintegration.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

4

A
Anonymous

Not Specified, 11-50 employees

5.0

Cool products

Pros

Highly userfriendly offering a free 30day trial with no credit card required for the complete setup.

Cons

Currently I believe this company has yet to reach its full potential for success.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

D
Darrell

Information Technology and Services, 1-10 employees

5.0

Good experience

Pros

Simple to use an excellent program from the ground up serving its purpose well during the first year of business.

Cons

The site can experience occasional lagging and there were instances of data not properly setting in the program. Support ultimately assisted in resolving the issues.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

H
Harshita

Marketing and Advertising, 11-50 employees

4.0

Easy to use

Pros

This app maintains a streamlined and straightforward accounting process effortlessly generating invoices without unnecessary complexities. Additionally customer service readily addresses inquiries and resolves any encountered issues.

Cons

The bank reconciliation process proves somewhat challenging to grasp. There is a need for improvement in these areas advocating for a more simplified and userfriendly approach.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A
Ameera

Staffing and Recruiting, 500+ employees

5.0

Fresh Books

Pros

FreshBooks simplifies time tracking and invoicing accompanied by outstanding customer service.

Cons

I don't have any dislikes about FreshBooks. I mostly appreciate everything about FreshBooks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

M
Mark

Management Consulting, 1-10 employees

5.0

3Phi Reliability uses Freshbooks

Pros

Proposal tracking is excellent with minimal barriers for customers to click through on an unrelated link.

Cons

Bank connection has been a persistent issue but efforts are underway to address it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

D
Dvock

Information Technology and Services, 500+ employees

5.0

An Efficient Accounting Solution

Pros

An exceptional online accounting software that simplifies financial management and invoicing tasks for entrepreneurs and small businesses. The standout feature is its userfriendly interface found intuitive and easy to navigate from the moment of signup. Another fantastic feature is its expense tracking functionality. Moreover the customer support service has been outstanding.

Cons

Regarding pricing FreshBooks offers various subscription plans catering to businesses of all sizes. While it may not be the most costeffective option on the market that is essentially the only drawback.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A
Augustina

Computer Networking, 11-50 employees

4.0

Sets of stages for the entire project that keeps things in track

Pros

It is very affordable userfriendly and allows for the management of all company data.

Cons

Processing the application takes time and some files are hidden.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

S
Sanjana

Civil Engineering, 51-100 employees

4.0

FreshBooks

Pros

FreshBooks boasts a userfriendly interface simple and accessible to all users especially beginners. It offers various billing and invoicing features for creating professional invoices automating recurring invoices and accepting online payments from clients.

Cons

FreshBooks pricing may be comparatively higher especially for businesses with extensive needs. It is primarily designed for small businesses and freelancers so users with more complex accounting or larger organizations may not find the necessary features for their operations.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

M
Melissa

Financial Services, 1-10 employees

5.0

Freshbooks is awesome

Pros

Freshbooks makes it easy to track hours and time for each employee and contractor. The free trial covered everything I needed ensuring continued use.

Cons

There is nothing so far that I dislike about Freshbooks.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

S
Santiago

Entertainment, 1-10 employees

5.0

Industry Standard in Customer Support....

Pros

Customer service is FreshBooks' super strength. Unmatched support with human responses avoiding unnecessary transfers between departments.

Cons

I wish they would incorporate signature integration with their invoices. While I understand they're not DocuSign offering that option would significantly enhance their value in my opinion.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 1-10 employees

5.0

very good program

Pros

Offers numerous features for easy handling and accounting management facilitating invoicing reviewing financial transactions and issuing account statements.

Cons

There are no downsides that may have an impact because there are numerous features for easy handling of invoices and accounting transactions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

F
Friend

Textiles, 1-10 employees

5.0

The ease of adding vendors and customers is great.

Pros

FreshBooks provides comprehensive invoicing history with an efficient payment procedure.

Cons

Nothing except for increasing the popularity of your software among people.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

C
Collin

Information Technology and Services, 51-100 employees

4.0

FreshBooks Iconic AP and AR Automation Program

Pros

Over three years of using FreshBooks it has simplified repetitive accounting tasks through automations.

Cons

FreshBooks pricing tiers are expensive when compared to alternatives.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

FreshBooks Streamlining Invoicing and Finances for Business Success

Pros

Upon commencing my platform usage I encountered exceptional ease in navigation and comprehension. The layout was tidy and menus were orderly simplifying access to diverse features. A standout aspect was FreshBooks' invoicing capabilities allowing effortless creation of professional invoices through customizable templates and logo incorporation. Tracking invoice status automated reminders and online payment acceptance were seamless. Notably timetracking and expense management facilitated accurate billing and detailed reports. Integration options with tools like project management and payment gateways streamlined workflow saving valuable time. Finally FreshBooks' responsive and helpful customer support was appreciated for addressing queries or issues.

Cons

I frequently found the need for more advanced reporting features to gain deeper insights into my business's financial performance.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

C
Chris

Information Services, 11-50 employees

Less than a year

2.0

FreshBooks Review CO

Pros

FreshBooks provides tools that save time and enhance small business efficiency. In features it offers standard accounting elements distinguishing itself through simplicity. Accounting complexities for nonaccountant entrepreneurs are eased by FreshBooks streamlining the dashboard for easy navigation between functions and reports.

Cons

This software isn't designed for large businesses it primarily serves the invoicing needs in my company. It handles this specific task separately detailing our outside vendors but lacks integration with our inhouse accounting. The integration process is challenging as it often seeks to reintegrate back to itself.

Rating Distribution

Ease of use

5

Value for money

4

Customer Support

6

Functionality

4

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

Cool products

Pros

Highly userfriendly it granted a complimentary 30day trial for exploring the complete setup without needing credit card information.

Cons

At present I believe this company has yet to achieve further success.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

D
Darrell

Information Technology and Services, 1-10 employees

Less than a year

5.0

Good experience

Pros

Userfriendly and an excellent program for building a business from the ground up it effectively served its purpose throughout the inaugural business year.

Cons

The site occasionally exhibits lag and there were instances of data not properly setting in the program. Support played a crucial role in ultimately resolving these issues.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

H
Harshita

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0

Easy to use

Pros

This application maintains a streamlined accounting process effortlessly generating invoices without unnecessary complexities. Furthermore prompt customer service addresses inquiries and resolves encountered issues.

Cons

The bank reconciliation process proves somewhat challenging to comprehend. I see room for improvement in these areas advocating for a more simplified and userfriendly approach.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

A
Ameera

Staffing and Recruiting, 500+ employees

More than a year

5.0

Fresh Books

Pros

FreshBooks simplifies both time tracking and invoicing and their customer service is exceptional.

Cons

I have no particular dislikes about FreshBooks in fact I appreciate everything about it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9