FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R
Rochelle

Marketing and Advertising, 1-10 employees

4.0

“Used this for years but switched because it became too expensive”

Pros

Appreciated the ability to use different currencies for different clients, and the pop-up time tracker was a convenient feature.

Cons

At the level I used it, only three clients were allowed, sufficient for minimal usage.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

4

Functionality

10

D
Diksha

Pharmaceuticals, 500+ employees

4.0

“Best cloud accounting app”

Pros

It facilitates easy and secure financial management for companies. The one-month free trial, along with a user-friendly dashboard and interface, adds to its appeal.

Cons

The program faces challenges in catering to large or intricate businesses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

A
Adarsh

Computer & Network Security, 1-10 employees

Less than 6 months

4.0

“Product is fairly easy and good to use.”

Pros

FreshBooks is a good and user-friendly tool to use.

Cons

Pricing and user experience don't match up to other products.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

M
Michelle

Retail, 1-10 employees

2.0

“Meh...”

Pros

It covers the basics well. If you only need a super basic program for bookkeeping, it'll work for you.

Cons

My accounting firm disapproves of FreshBooks for lacking integration with their data-pulling program for year-end completion.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JM
Julia Maria

Information Services, 51-100 employees

Less than a year

4.0

“It amply met my expectations and satisfies the company's needs.”

Pros

I appreciate its adaptability and how it can be used for various needs. We've been using it in the company for a couple of years now, and having known it from my freelance work, I can vouch for its goodness and simplicity. With the Plus subscription, it's both complete and affordable.

Cons

I wish the application were more comprehensive and useful for a complete view of my invoices when I'm away from my desk.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Augustine

Renewables & Environment, 1-10 employees

Less than a year

5.0

“FreshBooks - an accounting for Small Businesses, s,”

Pros

For small businesses, this app efficiently manages accounting tasks with its straightforward interface. It offers excellent customer support and includes robust invoicing services with comprehensive tracking across all plans.

Cons

Being a small business owner, I find immense satisfaction in utilizing the FreshBooks accounting app, although I eagerly await the incorporation of automation in configuring sales tax jurisdictions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Naincy

Information Technology and Services, 101-500 employees

Less than 6 months

4.0

“Help to Accelerate the work”

Pros

FreshBooks features a user-friendly interface with dynamic features, aiding in day-to-day company operations. Its well-structured system effectively manages invoices alongside commendable customer service.

Cons

FreshBooks should provide more competitive rates tailored for small businesses. Occasionally, I find myself in need of a quarterly report, which FreshBooks currently lacks. The Bank Reconciliation statement aims to maintain affordability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

B
Brad

Consumer Services, 1-10 employees

Less than 6 months

5.0

“FreshBooks as an invoicing tool only”

Pros

Learning the platform is straightforward, and the company provides excellent onboarding assistance for our extensive customer base of over 5000 individuals.

Cons

Unfortunately, there is presently no method available to scan and attach an existing invoice that was not created within FreshBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
brian

Automotive, 11-50 employees

Less than a year

5.0

“freshbooks fresh review”

Pros

The software's ease of use is exceptionally pleasant.

Cons

In all honesty, I have no grievances whatsoever, ranging from the FAQ page to the customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

Less than a year

5.0

“My invoicing tool that has never disappointed me.”

Pros

I appreciate the opportunity to trial the tool before committing financially. FreshBooks impresses with its ease of deployment, intuitive dashboard, and prompt customer support.

Cons

FreshBooks performs exactly as I need it to, facilitating smooth invoicing and payment collection from clients.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

N
Nameera

Computer Software, 1-10 employees

Less than 6 months

5.0

“FreshBooks Review”

Pros

FreshBooks' flexibility and user-friendliness are commendable. It streamlines various tasks such as project time management, invoicing, estimates, and payment collection. Integration with business bank accounts facilitates comprehensive financial tracking and reconciliation. The system also automates invoice generation and reminders, significantly reducing administrative burdens.

Cons

Due to limitations on users and clients within certain plans, it may not be suitable for businesses experiencing rapid expansion.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
My

Consumer Services, 1-10 employees

4.0

“Decent”

Pros

Integrating bank information and getting started was a straightforward process.

Cons

It lacks comprehensive functionality in categorizing bank numbers as desired. I hoped for more organized and distinct numbers.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

4

V
Vishal

Marketing and Advertising, 11-50 employees

Less than a year

5.0

“Best Software for Billing and Invoicing”

Pros

FreshBooks aids in managing business financial expenses efficiently, offering comprehensive invoicing and billing capabilities.

Cons

I didn't find any compelling reason not to use it, which I can share here.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K
Katerina

Translation and Localization, 1-10 employees

Less than 6 months

5.0

“Freshbooks is a good easy to use helpful and reliable company”

Pros

FreshBooks serves as an intermediary for various professionals seeking payment from their respective companies. It streamlines invoicing processes, particularly for freelancers working online, facilitating prompt payments and benefiting employers with bulk payment needs.

Cons

There are absolutely no drawbacks! The company charges a fee per subscribed client for its services, which is reasonable. The company isn't accountable if an employer fails to pay you. Its role is executive, but this company specifically demonstrates excellent structural functionality and organization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Teresa

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“Huge fan!!!”

Pros

FreshBooks greatly simplifies my life with its easy setup, visual dashboard, and seamless invoicing and expense tracking capabilities. It caters perfectly to non-accountants like me, offering exactly what I need without unnecessary complexity.

Cons

The app has a few feature limitations compared to the desktop version, yet it remains user-friendly overall.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J
Javed

Utilities, 11-50 employees

Less than 6 months

4.0

“Fresh book”

Pros

This software is life-changing, encompassing all necessary functionalities.

Cons

It encompasses online invoice and billing as well as online payment processing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

B
Bernard

Computer Software, 1-10 employees

5.0

“Meet Account Giant 'FreshBook'”

Pros

FreshBooks impresses with customizable, professional invoices that clearly outline work done. It offers intuitive double-entry accounting, automating daily tasks like account creation, payment processing, time tracking, and financial reporting. The software is highly efficient and visually appealing, enhancing professionalism.

Cons

Occasionally, it takes longer to function due to internet speed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Ali

Business Supplies and Equipment, 101-500 employees

Less than a year

5.0

“mini management”

Pros

FreshBooks saves significant staff time by automating invoice collection, customer communication, and bank interactions. Additionally, it offers expert accountants to analyze business operations.

Cons

It's too costly for small businesses.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

D
Daniel

Food & Beverages, 1-10 employees

Less than a year

5.0

“Great product”

Pros

I appreciate every feature of this software; it's user-friendly, loved by my staff, and streamlines business operations.

Cons

There's nothing I dislike about the features, app, or software; it operates exceptionally well for my business needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alejandro

Entertainment, 1-10 employees

Less than a year

3.0

“Optimal software”

Pros

FreshBooks offers practicality and efficiency, surpassing other accounting apps in resources and usability.

Cons

The only downside is the necessity of an internet connection for its operation.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8