FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JG

jerome gray

Transportation/Trucking/Railroad, 1-10 employees

More than a year

5.0
July 2022

worth it for small businesses

Pros

Compared with larger competitors, it is surprisingly inexpensive and it holds up just as well, if not better, in the same space. Setup and day-to-day use are simple and once you get the hang of it you can get really comfortable with it and fit it into your regular business routine and workflow.

Cons

Honestly there's nothing to complain about. Use it, take the time to learn it and you'll probably end up enjoying it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MA

Mubashara Arshad

Market Research, 1-10 employees

More than a year

5.0
July 2022

Organized dashboard

Pros

I really like how good it looks and how polished the interface feels. Logging in doesn't leave me mentally drained, even after a long workday. Once I'm on the dashboard, the most important info is right there when I check in. It also works well for running my design business, I've been able to handle time tracking, create estimates and invoices, manage ongoing projects, set up retainer agreements and generally keep everything organized in one place.

Cons

Automatic payments can get confusing pretty quickly. The smartphone app also needs a lot of work to be more reliable and user friendly. Customer support still needs improvement as well. Lastly some features that are locked behind the pricier plans should probably be available to everyone.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

S

Sumbal

Cosmetics, 101-500 employees

Less than 6 months

4.0
July 2022

Positive

Pros

The billing process is made quite simple and easy to use.

Cons

User-friendly, saving time and aiding data minimization.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

F

Fabricio

Computer Software, 1-10 employees

Less than 6 months

5.0
July 2022

Accounting in the hands of FreshBooks

Pros

FreshBooks provides an optimal approach to invoicing workflows and facilitates the easy sending of invoices.

Cons

Enhanced invoice customization options would be appreciated.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

H

Hlalanathi

Accounting, 11-50 employees

Less than 6 months

4.0
July 2022

FreshBooks Review

Pros

A rapid billing system that assists in creating and emailing invoices, with automated collections, recurring billing, and user-friendly expense tracking.

Cons

Better suited for smaller businesses rather than larger, complex ones.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

G

Geoffrey

Marketing and Advertising, 11-50 employees

More than a year

5.0
July 2022

Get your finances in order with FreshBooks!

Pros

The interface is highly intuitive and user-friendly. Tracking expenses, managing invoices, and generating reports are effortless with just a few clicks. The software also simplifies sharing information with my accountant and managing business finances. Overall, my experience with FreshBooks has been positive, and I would recommend it to others.

Cons

The interface proved perplexing and navigation was difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

G

Gemma

Warehousing, 1-10 employees

Less than a year

5.0
July 2022

User friendly, cool, cute and cheap

Pros

Overall, it comes highly recommended for its ease of use.

Cons

A complete solution with guaranteed satisfaction.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

M

Muhammed

Education Management, 500+ employees

Less than a year

5.0
July 2022

Fresh Up your Values!

Pros

The software is easy, reliable, and offers added value. It is also user-friendly.

Cons

Room for improvement in utilizing more capacity in the free version.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

A

Aditi

Staffing and Recruiting, 51-100 employees

Less than a year

3.0
July 2022

a useful accounting software that is useful for businesses

Pros

Instantly captures invoices and payment receipts, proving useful for managing accounting activities.

Cons

Limited users and clients, with additional costs for additions.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

4

Functionality

4

J

Jigar

Broadcast Media, 1-10 employees

Less than 6 months

5.0
July 2022

Best for tracking expenses

Pros

It significantly aids in tracking expenses and managing invoices.

Cons

Everything has been working perfectly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kathy

Media Production, 1-10 employees

5.0
July 2022

Get A Fresh Start With FreshBooks

Pros

FreshBooks has streamlined the invoicing process, making it user-friendly even for those with a 'creative' inclination.

Cons

My only regret is not discovering FreshBooks sooner; the free trial turned me into a satisfied paying customer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D

Dayna

Consumer Services, 1-10 employees

Less than a year

5.0
July 2022

FreshBooks saved us

Pros

We switched from a very expensive competitor and found FreshBooks to be much better.

Cons

No complaints considering its utility for my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rochelle

Marketing and Advertising, 1-10 employees

4.0
July 2022

Used this for years but switched because it became too expensive

Pros

Appreciated the ability to use different currencies for different clients, and the pop-up time tracker was a convenient feature.

Cons

At the level I used it, only three clients were allowed, sufficient for minimal usage.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

4

Functionality

10

D

Diksha

Pharmaceuticals, 500+ employees

4.0
July 2022

Best cloud accounting app

Pros

It facilitates easy and secure financial management for companies. The one-month free trial, along with a user-friendly dashboard and interface, adds to its appeal.

Cons

The program faces challenges in catering to large or intricate businesses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

A

Adarsh

Computer & Network Security, 1-10 employees

Less than 6 months

4.0
July 2022

Product is fairly easy and good to use.

Pros

FreshBooks is a good and user-friendly tool to use.

Cons

Pricing and user experience don't match up to other products.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

M

Michelle

Retail, 1-10 employees

2.0
July 2022

Meh...

Pros

It covers the basics well. If you only need a super basic program for bookkeeping, it'll work for you.

Cons

My accounting firm disapproves of FreshBooks for lacking integration with their data-pulling program for year-end completion.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JM

Julia Maria

Information Services, 51-100 employees

Less than a year

4.0
July 2022

It amply met my expectations and satisfies the company's needs.

Pros

I appreciate its adaptability and how it can be used for various needs. We've been using it in the company for a couple of years now, and having known it from my freelance work, I can vouch for its goodness and simplicity. With the Plus subscription, it's both complete and affordable.

Cons

I wish the application were more comprehensive and useful for a complete view of my invoices when I'm away from my desk.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Augustine

Renewables & Environment, 1-10 employees

Less than a year

5.0
July 2022

FreshBooks - an accounting for Small Businesses, s,

Pros

For small businesses, this app efficiently manages accounting tasks with its straightforward interface. It offers excellent customer support and includes robust invoicing services with comprehensive tracking across all plans.

Cons

Being a small business owner, I find immense satisfaction in utilizing the FreshBooks accounting app, although I eagerly await the incorporation of automation in configuring sales tax jurisdictions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Naincy

Information Technology and Services, 101-500 employees

Less than 6 months

4.0
July 2022

Help to Accelerate the work

Pros

FreshBooks features a user-friendly interface with dynamic features, aiding in day-to-day company operations. Its well-structured system effectively manages invoices alongside commendable customer service.

Cons

FreshBooks should provide more competitive rates tailored for small businesses. Occasionally, I find myself in need of a quarterly report, which FreshBooks currently lacks. The Bank Reconciliation statement aims to maintain affordability.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

B

Brad

Consumer Services, 1-10 employees

Less than 6 months

5.0
July 2022

FreshBooks as an invoicing tool only

Pros

Learning the platform is straightforward, and the company provides excellent onboarding assistance for our extensive customer base of over 5000 individuals.

Cons

Unfortunately, there is presently no method available to scan and attach an existing invoice that was not created within FreshBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10