FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
“Used this for years but switched because it became too expensive”
Pros
Appreciated the ability to use different currencies for different clients, and the pop-up time tracker was a convenient feature.
Cons
At the level I used it, only three clients were allowed, sufficient for minimal usage.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
4
Functionality
10
Pharmaceuticals, 500+ employees
“Best cloud accounting app”
Pros
It facilitates easy and secure financial management for companies. The one-month free trial, along with a user-friendly dashboard and interface, adds to its appeal.
Cons
The program faces challenges in catering to large or intricate businesses.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Computer & Network Security, 1-10 employees
Less than 6 months
“Product is fairly easy and good to use.”
Pros
FreshBooks is a good and user-friendly tool to use.
Cons
Pricing and user experience don't match up to other products.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Retail, 1-10 employees
“Meh...”
Pros
It covers the basics well. If you only need a super basic program for bookkeeping, it'll work for you.
Cons
My accounting firm disapproves of FreshBooks for lacking integration with their data-pulling program for year-end completion.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Information Services, 51-100 employees
Less than a year
“It amply met my expectations and satisfies the company's needs.”
Pros
I appreciate its adaptability and how it can be used for various needs. We've been using it in the company for a couple of years now, and having known it from my freelance work, I can vouch for its goodness and simplicity. With the Plus subscription, it's both complete and affordable.
Cons
I wish the application were more comprehensive and useful for a complete view of my invoices when I'm away from my desk.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Renewables & Environment, 1-10 employees
Less than a year
“FreshBooks - an accounting for Small Businesses, s,”
Pros
For small businesses, this app efficiently manages accounting tasks with its straightforward interface. It offers excellent customer support and includes robust invoicing services with comprehensive tracking across all plans.
Cons
Being a small business owner, I find immense satisfaction in utilizing the FreshBooks accounting app, although I eagerly await the incorporation of automation in configuring sales tax jurisdictions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 101-500 employees
Less than 6 months
“Help to Accelerate the work”
Pros
FreshBooks features a user-friendly interface with dynamic features, aiding in day-to-day company operations. Its well-structured system effectively manages invoices alongside commendable customer service.
Cons
FreshBooks should provide more competitive rates tailored for small businesses. Occasionally, I find myself in need of a quarterly report, which FreshBooks currently lacks. The Bank Reconciliation statement aims to maintain affordability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Consumer Services, 1-10 employees
Less than 6 months
“FreshBooks as an invoicing tool only”
Pros
Learning the platform is straightforward, and the company provides excellent onboarding assistance for our extensive customer base of over 5000 individuals.
Cons
Unfortunately, there is presently no method available to scan and attach an existing invoice that was not created within FreshBooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 11-50 employees
Less than a year
“freshbooks fresh review”
Pros
The software's ease of use is exceptionally pleasant.
Cons
In all honesty, I have no grievances whatsoever, ranging from the FAQ page to the customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
Less than a year
“My invoicing tool that has never disappointed me.”
Pros
I appreciate the opportunity to trial the tool before committing financially. FreshBooks impresses with its ease of deployment, intuitive dashboard, and prompt customer support.
Cons
FreshBooks performs exactly as I need it to, facilitating smooth invoicing and payment collection from clients.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Computer Software, 1-10 employees
Less than 6 months
“FreshBooks Review”
Pros
FreshBooks' flexibility and user-friendliness are commendable. It streamlines various tasks such as project time management, invoicing, estimates, and payment collection. Integration with business bank accounts facilitates comprehensive financial tracking and reconciliation. The system also automates invoice generation and reminders, significantly reducing administrative burdens.
Cons
Due to limitations on users and clients within certain plans, it may not be suitable for businesses experiencing rapid expansion.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Consumer Services, 1-10 employees
“Decent”
Pros
Integrating bank information and getting started was a straightforward process.
Cons
It lacks comprehensive functionality in categorizing bank numbers as desired. I hoped for more organized and distinct numbers.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
4
Marketing and Advertising, 11-50 employees
Less than a year
“Best Software for Billing and Invoicing”
Pros
FreshBooks aids in managing business financial expenses efficiently, offering comprehensive invoicing and billing capabilities.
Cons
I didn't find any compelling reason not to use it, which I can share here.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Translation and Localization, 1-10 employees
Less than 6 months
“Freshbooks is a good easy to use helpful and reliable company”
Pros
FreshBooks serves as an intermediary for various professionals seeking payment from their respective companies. It streamlines invoicing processes, particularly for freelancers working online, facilitating prompt payments and benefiting employers with bulk payment needs.
Cons
There are absolutely no drawbacks! The company charges a fee per subscribed client for its services, which is reasonable. The company isn't accountable if an employer fails to pay you. Its role is executive, but this company specifically demonstrates excellent structural functionality and organization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
More than a year
“Huge fan!!!”
Pros
FreshBooks greatly simplifies my life with its easy setup, visual dashboard, and seamless invoicing and expense tracking capabilities. It caters perfectly to non-accountants like me, offering exactly what I need without unnecessary complexity.
Cons
The app has a few feature limitations compared to the desktop version, yet it remains user-friendly overall.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Utilities, 11-50 employees
Less than 6 months
“Fresh book”
Pros
This software is life-changing, encompassing all necessary functionalities.
Cons
It encompasses online invoice and billing as well as online payment processing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 1-10 employees
“Meet Account Giant 'FreshBook'”
Pros
FreshBooks impresses with customizable, professional invoices that clearly outline work done. It offers intuitive double-entry accounting, automating daily tasks like account creation, payment processing, time tracking, and financial reporting. The software is highly efficient and visually appealing, enhancing professionalism.
Cons
Occasionally, it takes longer to function due to internet speed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 101-500 employees
Less than a year
“mini management”
Pros
FreshBooks saves significant staff time by automating invoice collection, customer communication, and bank interactions. Additionally, it offers expert accountants to analyze business operations.
Cons
It's too costly for small businesses.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Food & Beverages, 1-10 employees
Less than a year
“Great product”
Pros
I appreciate every feature of this software; it's user-friendly, loved by my staff, and streamlines business operations.
Cons
There's nothing I dislike about the features, app, or software; it operates exceptionally well for my business needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
Less than a year
“Optimal software”
Pros
FreshBooks offers practicality and efficiency, surpassing other accounting apps in resources and usability.
Cons
The only downside is the necessity of an internet connection for its operation.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8