FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Not Specified, 51-100 employees

Less than 6 months

5.0

“Freshbooks is a fresh take on Quickbooks”

Pros

It offers cost-effective features comparable to QuickBooks, with superior customer support.

Cons

Receipt upload functionality could be improved. While it's a useful feature, it still exhibits some glitches.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

C
Chrystal

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“Fresh books gives me confidence”

Pros

Managing bill payments, tax filing, and ledgering is easy and reliable with FreshBooks.

Cons

Initially, entering all my data took some time to get used to, but it eventually became effortless.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

K
Kinah

Retail, 1-10 employees

Less than a year

5.0

“The Only Books You Need”

Pros

Transitioning to FreshBooks has been refreshing, providing essential accounting features alongside convenient functionalities.

Cons

I haven't encountered any issues that could be considered drawbacks yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0

“Easy to use and operate”

Pros

The reporting feature is excellent, and the user interface is pleasant compared to other software options.

Cons

It's suitable for small-scale businesses but becomes less efficient as the volume of transactions increases.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

10

Functionality

10

E
Eric

Retail, 1-10 employees

More than a year

5.0

“On the same level as Quickbooks!”

Pros

FreshBooks provides a refreshing approach to accounting and invoicing, akin to QuickBooks. It's easy to use, deploy, and offers outstanding customer service, making it ideal for finance-related tasks in any business.

Cons

I believe the software lacks tutorials for new users, unlike QuickBooks. Although this could address some initial issues, overall, trial and error isn't detrimental.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

K
Karen

Accounting, 1-10 employees

Less than a year

5.0

“Beautiful Invoices”

Pros

Among accounting software, FreshBooks stands out for its attractive and customizable invoices. Setup is simple, enabling automatic payments and recurring invoices, with seamless integration to QuickBooks and Stripe.

Cons

The bookkeeping features aren't as advanced as those of competitors, yet it remains a valuable tool for sole proprietors or small businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Terrell

Food & Beverages, 1-10 employees

Less than a year

5.0

“Fresh books on the Map”

Pros

Billing, invoicing, and ledgering are essential features of FreshBooks.

Cons

At times, it may experience slowness; whether this relates to memory capacity remains uncertain.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

J
Jonathan

Medical Practice, 1-10 employees

Less than a year

5.0

“Fresh books is a must have program”

Pros

The invoicing process and vendor payment management are seamlessly integrated, greatly enhancing business operations.

Cons

I genuinely have no criticisms of this software; it has significantly simplified my life.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Axel

Automotive, 1-10 employees

Less than 6 months

5.0

“You pay only for what you need”

Pros

I'm enamored with this app; it offers indispensable functions for any company, particularly its flexible payment options.

Cons

This app is unparalleled; you won't need anything else. The only downside is the commission fee, but it's negligible considering the comprehensive services it offers for your company.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M
mayank

Animation, 1-10 employees

Less than a year

5.0

“A superb Accounting software”

Pros

The interface is straightforward and user-friendly, offering a range of templates for diverse accounting needs. It's a valuable tool for managing accounts and records effectively.

Cons

My only grievances are that I discovered this software rather late, and the new format is inferior to the classic version introduced earlier by FreshBooks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

AM
A. Marie

Hospital & Health Care, 1-10 employees

More than a year

5.0

“Pretty good software”

Pros

The application's user-friendliness extends to even those unfamiliar with technology, making it easily accessible.

Cons

Combining this with other practices I work for would be ideal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

M
maha

Construction, 51-100 employees

Less than a year

5.0

“Fresh books financial solution”

Pros

FreshBooks' intuitiveness enables seamless tracking of invoices and bills across all projects.

Cons

It's user-friendly, quick, and easy to comprehend.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

N
Nikhil

Marketing and Advertising, 500+ employees

Less than a year

4.0

“Best accounting solution for small business”

Pros

Utilizing this software is straightforward, from installation to customer support, ensuring a reliable and secure experience. It caters to businesses of all sizes, offering features like project time tracking, income and expense management, and simple invoice generation.

Cons

So far, I haven't encountered any major issues with this product; it's very beneficial for me.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A
Aiersten

Aviation & Aerospace, 1-10 employees

5.0

“Fresh books”

Pros

This app is highly recommended for individuals interested in proficient bookkeeping.

Cons

I can't find anything negative to say about this app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I
ifeoluwa

Real Estate, 51-100 employees

Less than a year

5.0

“The easiest and most user friendly software”

Pros

Its straightforward setup and ease of operation make it effortless to learn and utilize.

Cons

Adding some extra features could elevate it to the next level.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

R
Ricardo

Accounting, 1-10 employees

5.0

“Nice billing software”

Pros

FreshBooks simplifies billing processes effectively, making it a preferred choice.

Cons

I'd appreciate initial steps explanation for a faster start.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jamie

Internet, 11-50 employees

Less than a year

5.0

“Used when I was an independent consultant”

Pros

The software's ease of use, coupled with its focused functionality, facilitates professional invoice creation and efficient payment tracking for clients.

Cons

Occasionally, the displays were a bit confusing, requiring some clicking around to find what you want.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

4

T
Taylor

Music, 1-10 employees

Less than a year

5.0

“Great!”

Pros

Perfect for small business needs, this software excels in organizing bills and invoices efficiently.

Cons

This software performs exceptionally well! I have no complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F
Fran

Information Technology and Services, 1-10 employees

More than a year

5.0

“So much better than Quickbooks”

Pros

The software's user-friendly interface and top-notch customer support make it an excellent choice.

Cons

There's a Chrome extension for time tracking in addition to the app. However, the Chrome extension isn't functioning correctly after a recent update. Also, there are occasional issues with expense syncing, and I'd like to see more features to expedite and simplify categorization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

K
Kevin

Retail, 500+ employees

5.0

“Great option for independent consulting invoices”

Pros

Simplify invoicing with customizable templates, online payment options, and convenient invoice reminders for outstanding payments.

Cons

While it supports payments via credit cards and ApplePay, it doesn't integrate with Zelle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7