FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Not Specified, 51-100 employees
Less than 6 months
“Freshbooks is a fresh take on Quickbooks”
Pros
It offers cost-effective features comparable to QuickBooks, with superior customer support.
Cons
Receipt upload functionality could be improved. While it's a useful feature, it still exhibits some glitches.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Fresh books gives me confidence”
Pros
Managing bill payments, tax filing, and ledgering is easy and reliable with FreshBooks.
Cons
Initially, entering all my data took some time to get used to, but it eventually became effortless.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Retail, 1-10 employees
Less than a year
“The Only Books You Need”
Pros
Transitioning to FreshBooks has been refreshing, providing essential accounting features alongside convenient functionalities.
Cons
I haven't encountered any issues that could be considered drawbacks yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
Less than 6 months
“Easy to use and operate”
Pros
The reporting feature is excellent, and the user interface is pleasant compared to other software options.
Cons
It's suitable for small-scale businesses but becomes less efficient as the volume of transactions increases.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
10
Functionality
10
Retail, 1-10 employees
More than a year
“On the same level as Quickbooks!”
Pros
FreshBooks provides a refreshing approach to accounting and invoicing, akin to QuickBooks. It's easy to use, deploy, and offers outstanding customer service, making it ideal for finance-related tasks in any business.
Cons
I believe the software lacks tutorials for new users, unlike QuickBooks. Although this could address some initial issues, overall, trial and error isn't detrimental.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than a year
“Beautiful Invoices”
Pros
Among accounting software, FreshBooks stands out for its attractive and customizable invoices. Setup is simple, enabling automatic payments and recurring invoices, with seamless integration to QuickBooks and Stripe.
Cons
The bookkeeping features aren't as advanced as those of competitors, yet it remains a valuable tool for sole proprietors or small businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 1-10 employees
Less than a year
“Fresh books on the Map”
Pros
Billing, invoicing, and ledgering are essential features of FreshBooks.
Cons
At times, it may experience slowness; whether this relates to memory capacity remains uncertain.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Medical Practice, 1-10 employees
Less than a year
“Fresh books is a must have program”
Pros
The invoicing process and vendor payment management are seamlessly integrated, greatly enhancing business operations.
Cons
I genuinely have no criticisms of this software; it has significantly simplified my life.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 1-10 employees
Less than 6 months
“You pay only for what you need”
Pros
I'm enamored with this app; it offers indispensable functions for any company, particularly its flexible payment options.
Cons
This app is unparalleled; you won't need anything else. The only downside is the commission fee, but it's negligible considering the comprehensive services it offers for your company.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Animation, 1-10 employees
Less than a year
“A superb Accounting software”
Pros
The interface is straightforward and user-friendly, offering a range of templates for diverse accounting needs. It's a valuable tool for managing accounts and records effectively.
Cons
My only grievances are that I discovered this software rather late, and the new format is inferior to the classic version introduced earlier by FreshBooks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Hospital & Health Care, 1-10 employees
More than a year
“Pretty good software”
Pros
The application's user-friendliness extends to even those unfamiliar with technology, making it easily accessible.
Cons
Combining this with other practices I work for would be ideal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Construction, 51-100 employees
Less than a year
“Fresh books financial solution”
Pros
FreshBooks' intuitiveness enables seamless tracking of invoices and bills across all projects.
Cons
It's user-friendly, quick, and easy to comprehend.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Marketing and Advertising, 500+ employees
Less than a year
“Best accounting solution for small business”
Pros
Utilizing this software is straightforward, from installation to customer support, ensuring a reliable and secure experience. It caters to businesses of all sizes, offering features like project time tracking, income and expense management, and simple invoice generation.
Cons
So far, I haven't encountered any major issues with this product; it's very beneficial for me.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Aviation & Aerospace, 1-10 employees
“Fresh books”
Pros
This app is highly recommended for individuals interested in proficient bookkeeping.
Cons
I can't find anything negative to say about this app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 51-100 employees
Less than a year
“The easiest and most user friendly software”
Pros
Its straightforward setup and ease of operation make it effortless to learn and utilize.
Cons
Adding some extra features could elevate it to the next level.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Accounting, 1-10 employees
“Nice billing software”
Pros
FreshBooks simplifies billing processes effectively, making it a preferred choice.
Cons
I'd appreciate initial steps explanation for a faster start.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, 11-50 employees
Less than a year
“Used when I was an independent consultant”
Pros
The software's ease of use, coupled with its focused functionality, facilitates professional invoice creation and efficient payment tracking for clients.
Cons
Occasionally, the displays were a bit confusing, requiring some clicking around to find what you want.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
4
Music, 1-10 employees
Less than a year
“Great!”
Pros
Perfect for small business needs, this software excels in organizing bills and invoices efficiently.
Cons
This software performs exceptionally well! I have no complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“So much better than Quickbooks”
Pros
The software's user-friendly interface and top-notch customer support make it an excellent choice.
Cons
There's a Chrome extension for time tracking in addition to the app. However, the Chrome extension isn't functioning correctly after a recent update. Also, there are occasional issues with expense syncing, and I'd like to see more features to expedite and simplify categorization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, 500+ employees
“Great option for independent consulting invoices”
Pros
Simplify invoicing with customizable templates, online payment options, and convenient invoice reminders for outstanding payments.
Cons
While it supports payments via credit cards and ApplePay, it doesn't integrate with Zelle.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7