FreshBooks Reviews

Pros

I really enjoy the clean, friendly UX in it. It feels like a mature, reliable tool that helps me get paid quickly with minimal friction. The invoicing flow is super simple and I can also track expenses without a hassle. Those basics are exactly what I need to run my business day to day.

Cons

One thing I'd improve is how client details are entered. Right now it feels like I'm redoing work, adding the client info to contacts, then again importing it to my CRM and finally hand-entering it back into it feels redundant. I'd also love a dedicated Mac app so the desktop and mobile experience feels more complete. Managing things daily currently means hopping into a web page and that's a bit annoying.

Pros

This has been one of the best accounting management tools I've used. It keeps everything organized for finance expenses and tax-related business needs and the customer support team is genuinely strong... someone is there to help whenever a business needs guidance. Everything feels well-supported for managing day-to-day accounting tasks.

Cons

There aren't many downsides to mention. The only small hiccup I noticed is that time tracking can take a bit longer than expected when adding details while entering invoices.

Pros

The mobile app feels like having your own accountant on hand right away. Being able to view Age analysis for Debtors, plus resend invoicing directly from your phone or manage debit/credits, makes it possible to sort issues out immediately.

Cons

When you go in and out of accounts, the history view starts from the beginning again. If this can be improved (or if it already exists, it isn't obvious), that would make the experience even more easy. Overall it's a solid, reliable product.

Pros

We tried it for a small software company and it covered what we needed for basic accounting and invoicing without any hassle.

Cons

Enterprise-level capabilities are missing, like compliant accounting and built in human resources or other broader business management functions. It's geared more toward independent professionals than growing teams that need full enterprise support.

Pros

The standout feature is that you can manage your business accounting in a single system.

Cons

There's really nothing to fix or improve. I'm happy with the company and would recommend it to all my friends.

Pros

Interface is pretty well-developed and adaptive and it makes it simple to generate and manage reports.

Cons

Pricing could be lower if the goal is to attract more people to adopt it.

Pros

It brings my tracking, invoicing and tax stuff together in one place which really keeps everything organized. That saves me a ton of time day to day.

Cons

Nothing negative to note, it has handled everything I needed and then some.

Pros

I really enjoy using this software since it feels user friendly right out of the gate. Also, the customer support has been top notch compared to other tools I've tried.

Cons

Honestly there aren't any real complaints about the software at the moment.

Pros

I was able to sign up and jump into the invoicing feature within minutes. And I loved that!!

Cons

Nothing negative to report so far, I haven't run into anything I dislike with the software yet.

Pros

Running the reports is simple and it's easy to check and update my current status whenever I need to.

Cons

I'd like the payment structure to be clearer by categories. Right now it's $10 per person per month and I think it would make sense to offer bigger discounts as the number of employees increases.

Pros

Love how easy it is to use, plus the clean look of the program. It includes the key tools for tracking money and it makes sending invoices and proposals simple. Quick alerts are a standout and the software does an excellent job with financial reporting. Bank reconciliation is also much more manageable thanks to the general ledger and project accounting feels well-supported.

Cons

It's missing some features that other invoicing tools include, like email automation and scheduling (things you'd get in apps such as Dubsado or HoneyBook). I'd also love for the developers to tighten up the update timing, ideally updates should come through within about an hour instead of taking much longer.

Pros

It's a beneficial tool for decision-making, featuring a sleek and manageable interface.

Cons

I find it somewhat expensive compared to alternatives available on smartphones.

Pros

FreshBooks simplifies invoicing and expense tracking, making it a daily essential.

Cons

No negative experiences; customer service promptly assists with any issues.

Pros

FreshBooks' clean and user-friendly interface streamlines invoicing and expense tracking, essential for business operations.

Cons

Improvements could be made in entering client information to make it more intuitive and streamline the process. A dedicated Mac App would enhance the desktop experience.

Pros

While initially meeting requirements seamlessly, recent issues make FreshBooks less suitable for long-term accounting needs.

Cons

The core accounting functionality, such as bank connection, frequently disconnects and doesn't import expenses. Despite ongoing communication with customer service for five months, there's been no resolution.

Pros

Its time tracking and payment options are standout features, ensuring timely billing and expense monitoring.

Cons

The reporting feature is the least reliable; although it generates reports based on transaction data, they're often inaccurate, necessitating regeneration.

Pros

FreshBooks' user-friendliness is its most appealing aspect.

Cons

The cost is somewhat high given the limited options available.

Pros

It's reassuring to have a product like FreshBooks for expense tracking and fund management.

Cons

User input can be time-consuming at times due to the level of detail required.

Pros

FreshBooks is renowned for its ease of use and robust customer support, making it a top choice for accounting management.

Cons

There are no negative aspects of the software; however, time tracking during invoice entry can be time-consuming.

Pros

The mobile app acts as an instant accountant, offering essential features like debtor age analysis and invoice resending.

Cons

Improvement is needed in navigating account history; starting from the beginning each time is inconvenient.