FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R
Rohit

Computer Software, 500+ employees

Less than 6 months

5.0

“An accounting solution for small businesses”

Pros

FreshBooks serves as a comprehensive solution for small businesses and freelancers, offering essential features like reporting, accounting, invoicing, and time tracking.

Cons

The product should expand its reach to multiple countries and support more currencies.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

A
Anonymous

Not Specified, 11-50 employees

3.0

“Good option for independent freelancers”

Pros

FreshBooks proved to be a comprehensive solution for our accounting and invoicing needs during testing.

Cons

It lacks enterprise features like compliant accounting and human resources, focusing more on independent professionals.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

Y
Yanal

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

“I like it”

Pros

The free trial, along with its user-friendly interface, makes FreshBooks an attractive option.

Cons

Features for billable time tracking and financial reporting are essential.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

M
mariami

Civic & Social Organization, 101-500 employees

Less than a year

5.0

“Try it if you are looking for a simple solution to organize your business.”

Pros

The ability to streamline business accounting within a single system is FreshBooks' greatest advantage.

Cons

There's nothing to improve; I highly recommend this company to all my friends.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

T
Tamiko

Writing and Editing, 1-10 employees

5.0

“Freshbook made my life easier!”

Pros

Having a small business led me to try Freshbooks, and I must say, it's impressive! Before, I manually handled expenses and invoices, but this software has significantly eased my workload. It's incredibly user-friendly and has simplified my life.

Cons

No negative experiences here! Using the software is genuinely enjoyable!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 51-100 employees

Less than a year

4.0

“Nice Experience and nice Accounting Software”

Pros

FreshBooks boasts a well-designed and intuitive accounting interface for generating and managing reports.

Cons

Lowering the price would attract more users.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

B
bridgette

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0

“Great Resource for my business”

Pros

The user-friendliness of this software is what I love the most. Additionally, the customer support exceeds that of other software options.

Cons

Honestly, there's nothing to complain about regarding the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

“Love it”

Pros

FreshBooks consolidates all my tracking, invoicing, and tax needs into one platform, saving me invaluable time.

Cons

Absolutely no downsides to mention. FreshBooks has exceeded my expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

M
Miranda

Marketing and Advertising, 500+ employees

Less than 6 months

5.0

“Great Accounting Tool for Smaller Scale”

Pros

FreshBooks impressed me with its simplicity during setup and integration. The customer support team was incredibly helpful, guiding us through the process. The free trial allowed us to explore its features without any commitments.

Cons

The software's capacity limitations were frustrating as my company expanded, making payroll processing inefficient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

A
Anonymous

Not Specified, 1-10 employees

More than a year

1.0

“Worst Experience that does not end”

Pros

Though initially satisfactory, my experience with FreshBooks over the past two years has been disappointing.

Cons

Bank transfers took a lengthy two weeks to process.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

2

Functionality

2

K
katrina

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0

“FreshBooks is a lifesaver!”

Pros

Signing up and utilizing the invoicing feature took mere minutes, demonstrating the software's efficiency.

Cons

Everything about this software is satisfactory thus far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Hesham

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0

“Financial Resources with High Accuracy and Confidentiality”

Pros

The ease of generating reports and accessing my current status whenever necessary is commendable.

Cons

It would be beneficial if payments were categorized, with potential discounts based on the number of employees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Tshepo

Building Materials, 1-10 employees

5.0

“Small business”

Pros

It's a great product for daily use, and it's a must-have for accountants.

Cons

A good tool for accountants and businesses.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

M
Maddie

Information Technology and Services, 500+ employees

More than a year

5.0

“FreshBooks made my day at work so much easier”

Pros

I appreciate the user-friendly interface and appearance of FreshBooks, along with its essential features for money monitoring, invoicing, and proposal sending. It's an incredible software that provides prompt alerts and excels in financial reporting, bank reconciliation, and project accounting.

Cons

Adding features like email automation and scheduling, similar to Dubsado and Honeybook, would be helpful. Timely updates, preferably within an hour, would also be appreciated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

Less than a year

5.0

“Practical for invoicing”

Pros

FreshBooks' intuitive nature allows for easy utilization of various templates based on individual needs.

Cons

The pricing could be adjusted to cater to users who only require basic features like invoice creation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

4

SS
Shane simmons

Public Safety, 1-10 employees

More than a year

5.0

“I liked it”

Pros

Handle all my invoices and accounting through this software and it's been working really well. The tools are helpful and make the day-to-day tasks much simpler especially for a small business. I'd definitely recommend it to anyone looking for an accounting/invoicing solution.

Cons

There are still a few areas that could use some improvements to make the experience even better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JW
Josephine Walker

Construction, 1-10 employees

More than a year

4.0

“quick setup for busy teams”

Pros

Setup felt simple and the interface is a big win... especially for a small business owner like me with ADHD. It's been a real lifesaver for my whole team since everyone tends to get impatient with complicated tools.

Cons

Only snag I hit was verification emails not coming through during the initial signup. Aside from that, it's a fairly standard piece of software that does what you'd expect.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

7

KM
Kenny Montsinger

Information Technology and Services, 1-10 employees

Less than 6 months

5.0

“well-organized app”

Pros

I switched mainly because the app is laid out really well especially the project profitability reports. I needed solid help tracking my projects and expenses and this brings everything together on one page so I can quickly see what's going on. I also appreciate that mileage and expense tracking are built in and tied together so it's all connected instead of scattered.

Cons

Pricing feels a bit steep at $50/month though it's still cheaper than QuickBooks.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

TO
Temitope Omotola

Market Research, 500+ employees

More than a year

4.0

“beginner-friendly”

Pros

This feels really user-friendly and beginner-ready. The setup and overall process are pretty easy so you can get to invoicing without a hassle.

Cons

It would be even better if more invoice templates were added since the current selection feels a bit limited.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

AS
Andrew Swaby

Accounting, 1-10 employees

Less than 6 months

5.0

“so easy!”

Pros

App integrates cleanly with client books and I can also add team members without messing up the layout. Everything stays organized as the workspace grows.

Cons

Compared with tools like QuickBooks, it has some limitations... especially if you need help handling the books for businesses with lots of inventory.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9