FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 500+ employees
Less than 6 months
“An accounting solution for small businesses”
Pros
FreshBooks serves as a comprehensive solution for small businesses and freelancers, offering essential features like reporting, accounting, invoicing, and time tracking.
Cons
The product should expand its reach to multiple countries and support more currencies.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Not Specified, 11-50 employees
“Good option for independent freelancers”
Pros
FreshBooks proved to be a comprehensive solution for our accounting and invoicing needs during testing.
Cons
It lacks enterprise features like compliant accounting and human resources, focusing more on independent professionals.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Arts and Crafts, 1-10 employees
Less than 6 months
“I like it”
Pros
The free trial, along with its user-friendly interface, makes FreshBooks an attractive option.
Cons
Features for billable time tracking and financial reporting are essential.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Civic & Social Organization, 101-500 employees
Less than a year
“Try it if you are looking for a simple solution to organize your business.”
Pros
The ability to streamline business accounting within a single system is FreshBooks' greatest advantage.
Cons
There's nothing to improve; I highly recommend this company to all my friends.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
“Freshbook made my life easier!”
Pros
Having a small business led me to try Freshbooks, and I must say, it's impressive! Before, I manually handled expenses and invoices, but this software has significantly eased my workload. It's incredibly user-friendly and has simplified my life.
Cons
No negative experiences here! Using the software is genuinely enjoyable!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Not Specified, 51-100 employees
Less than a year
“Nice Experience and nice Accounting Software”
Pros
FreshBooks boasts a well-designed and intuitive accounting interface for generating and managing reports.
Cons
Lowering the price would attract more users.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Great Resource for my business”
Pros
The user-friendliness of this software is what I love the most. Additionally, the customer support exceeds that of other software options.
Cons
Honestly, there's nothing to complain about regarding the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“Love it”
Pros
FreshBooks consolidates all my tracking, invoicing, and tax needs into one platform, saving me invaluable time.
Cons
Absolutely no downsides to mention. FreshBooks has exceeded my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Marketing and Advertising, 500+ employees
Less than 6 months
“Great Accounting Tool for Smaller Scale”
Pros
FreshBooks impressed me with its simplicity during setup and integration. The customer support team was incredibly helpful, guiding us through the process. The free trial allowed us to explore its features without any commitments.
Cons
The software's capacity limitations were frustrating as my company expanded, making payroll processing inefficient.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Not Specified, 1-10 employees
More than a year
“Worst Experience that does not end”
Pros
Though initially satisfactory, my experience with FreshBooks over the past two years has been disappointing.
Cons
Bank transfers took a lengthy two weeks to process.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
2
Functionality
2
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“FreshBooks is a lifesaver!”
Pros
Signing up and utilizing the invoicing feature took mere minutes, demonstrating the software's efficiency.
Cons
Everything about this software is satisfactory thus far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
Less than 6 months
“Financial Resources with High Accuracy and Confidentiality”
Pros
The ease of generating reports and accessing my current status whenever necessary is commendable.
Cons
It would be beneficial if payments were categorized, with potential discounts based on the number of employees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Building Materials, 1-10 employees
“Small business”
Pros
It's a great product for daily use, and it's a must-have for accountants.
Cons
A good tool for accountants and businesses.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“FreshBooks made my day at work so much easier”
Pros
I appreciate the user-friendly interface and appearance of FreshBooks, along with its essential features for money monitoring, invoicing, and proposal sending. It's an incredible software that provides prompt alerts and excels in financial reporting, bank reconciliation, and project accounting.
Cons
Adding features like email automation and scheduling, similar to Dubsado and Honeybook, would be helpful. Timely updates, preferably within an hour, would also be appreciated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 101-500 employees
Less than a year
“Practical for invoicing”
Pros
FreshBooks' intuitive nature allows for easy utilization of various templates based on individual needs.
Cons
The pricing could be adjusted to cater to users who only require basic features like invoice creation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
4
Public Safety, 1-10 employees
More than a year
“I liked it”
Pros
Handle all my invoices and accounting through this software and it's been working really well. The tools are helpful and make the day-to-day tasks much simpler especially for a small business. I'd definitely recommend it to anyone looking for an accounting/invoicing solution.
Cons
There are still a few areas that could use some improvements to make the experience even better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Construction, 1-10 employees
More than a year
“quick setup for busy teams”
Pros
Setup felt simple and the interface is a big win... especially for a small business owner like me with ADHD. It's been a real lifesaver for my whole team since everyone tends to get impatient with complicated tools.
Cons
Only snag I hit was verification emails not coming through during the initial signup. Aside from that, it's a fairly standard piece of software that does what you'd expect.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 1-10 employees
Less than 6 months
“well-organized app”
Pros
I switched mainly because the app is laid out really well especially the project profitability reports. I needed solid help tracking my projects and expenses and this brings everything together on one page so I can quickly see what's going on. I also appreciate that mileage and expense tracking are built in and tied together so it's all connected instead of scattered.
Cons
Pricing feels a bit steep at $50/month though it's still cheaper than QuickBooks.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Market Research, 500+ employees
More than a year
“beginner-friendly”
Pros
This feels really user-friendly and beginner-ready. The setup and overall process are pretty easy so you can get to invoicing without a hassle.
Cons
It would be even better if more invoice templates were added since the current selection feels a bit limited.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Accounting, 1-10 employees
Less than 6 months
“so easy!”
Pros
App integrates cleanly with client books and I can also add team members without messing up the layout. Everything stays organized as the workspace grows.
Cons
Compared with tools like QuickBooks, it has some limitations... especially if you need help handling the books for businesses with lots of inventory.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9