FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KP

katrina prucher

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0
May 2022

Fast invoicing setup

Pros

I was able to sign up and jump into the invoicing feature within minutes. And I loved that!!

Cons

Nothing negative to report so far, I haven't run into anything I dislike with the software yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HI

Hesham Ibrahim

Hospital & Health Care, 1-10 employees

Less than 6 months

5.0
May 2022

reports are quick to manage

Pros

Running the reports is simple and it's easy to check and update my current status whenever I need to.

Cons

I'd like the payment structure to be clearer by categories. Right now it's $10 per person per month and I think it would make sense to offer bigger discounts as the number of employees increases.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MT

Maddie Thompson

Information Technology and Services, 500+ employees

More than a year

5.0
May 2022

user-friendly finance reporting

Pros

Love how easy it is to use, plus the clean look of the program. It includes the key tools for tracking money and it makes sending invoices and proposals simple. Quick alerts are a standout and the software does an excellent job with financial reporting. Bank reconciliation is also much more manageable thanks to the general ledger and project accounting feels well-supported.

Cons

It's missing some features that other invoicing tools include, like email automation and scheduling (things you'd get in apps such as Dubsado or HoneyBook). I'd also love for the developers to tighten up the update timing, ideally updates should come through within about an hour instead of taking much longer.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

M

Mohamed

Computer Software, 1-10 employees

Less than a year

5.0
May 2022

Powerful and user-friendly tool

Pros

It's a beneficial tool for decision-making, featuring a sleek and manageable interface.

Cons

I find it somewhat expensive compared to alternatives available on smartphones.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

S

Shivkanya

Biotechnology, 500+ employees

Less than a year

4.0
May 2022

Account Manager Freshbooks

Pros

FreshBooks simplifies invoicing and expense tracking, making it a daily essential.

Cons

No negative experiences; customer service promptly assists with any issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

M

Molly

Photography, 1-10 employees

Less than a year

5.0
May 2022

FreshBooks as a Photographer (solo small business)

Pros

FreshBooks' clean and user-friendly interface streamlines invoicing and expense tracking, essential for business operations.

Cons

Improvements could be made in entering client information to make it more intuitive and streamline the process. A dedicated Mac App would enhance the desktop experience.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

2.0
May 2022

Freshbooks WAS amazing, but now not so much. Proceed with caution.

Pros

While initially meeting requirements seamlessly, recent issues make FreshBooks less suitable for long-term accounting needs.

Cons

The core accounting functionality, such as bank connection, frequently disconnects and doesn't import expenses. Despite ongoing communication with customer service for five months, there's been no resolution.

Rating Distribution

Ease of use

10

Value for money

2

Customer Support

3

Functionality

4

G

Gagan

Education Management, 1-10 employees

Less than 6 months

5.0
May 2022

My Experience og FreshBooks

Pros

Its time tracking and payment options are standout features, ensuring timely billing and expense monitoring.

Cons

The reporting feature is the least reliable; although it generates reports based on transaction data, they're often inaccurate, necessitating regeneration.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

D

Davis

Construction, 1-10 employees

Less than 6 months

5.0
May 2022

Too in the gane

Pros

FreshBooks' user-friendliness is its most appealing aspect.

Cons

The cost is somewhat high given the limited options available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Avani

Automotive, 500+ employees

Less than a year

4.0
May 2022

Freshbooks helped me save money!

Pros

It's reassuring to have a product like FreshBooks for expense tracking and fund management.

Cons

User input can be time-consuming at times due to the level of detail required.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

S

sayed

Oil & Energy, 101-500 employees

Less than 6 months

4.0
May 2022

extra ordinary accounting management system in town

Pros

FreshBooks is renowned for its ease of use and robust customer support, making it a top choice for accounting management.

Cons

There are no negative aspects of the software; however, time tracking during invoice entry can be time-consuming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

E

Elton

Hospitality, 1-10 employees

Less than a year

4.0
May 2022

Easy Setup, Easy Invoicing, Simple to Use

Pros

The mobile app acts as an instant accountant, offering essential features like debtor age analysis and invoice resending.

Cons

Improvement is needed in navigating account history; starting from the beginning each time is inconvenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

R

Rohit

Computer Software, 500+ employees

Less than 6 months

5.0
May 2022

An accounting solution for small businesses

Pros

FreshBooks serves as a comprehensive solution for small businesses and freelancers, offering essential features like reporting, accounting, invoicing, and time tracking.

Cons

The product should expand its reach to multiple countries and support more currencies.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

A

Anonymous

Not Specified, 11-50 employees

3.0
May 2022

Good option for independent freelancers

Pros

FreshBooks proved to be a comprehensive solution for our accounting and invoicing needs during testing.

Cons

It lacks enterprise features like compliant accounting and human resources, focusing more on independent professionals.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

Y

Yanal

Arts and Crafts, 1-10 employees

Less than 6 months

4.0
May 2022

I like it

Pros

The free trial, along with its user-friendly interface, makes FreshBooks an attractive option.

Cons

Features for billable time tracking and financial reporting are essential.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

M

mariami

Civic & Social Organization, 101-500 employees

Less than a year

5.0
May 2022

Try it if you are looking for a simple solution to organize your business.

Pros

The ability to streamline business accounting within a single system is FreshBooks' greatest advantage.

Cons

There's nothing to improve; I highly recommend this company to all my friends.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

T

Tamiko

Writing and Editing, 1-10 employees

5.0
May 2022

Freshbook made my life easier!

Pros

Having a small business led me to try Freshbooks, and I must say, it's impressive! Before, I manually handled expenses and invoices, but this software has significantly eased my workload. It's incredibly user-friendly and has simplified my life.

Cons

No negative experiences here! Using the software is genuinely enjoyable!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 51-100 employees

Less than a year

4.0
May 2022

Nice Experience and nice Accounting Software

Pros

FreshBooks boasts a well-designed and intuitive accounting interface for generating and managing reports.

Cons

Lowering the price would attract more users.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

B

bridgette

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
May 2022

Great Resource for my business

Pros

The user-friendliness of this software is what I love the most. Additionally, the customer support exceeds that of other software options.

Cons

Honestly, there's nothing to complain about regarding the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0
May 2022

Love it

Pros

FreshBooks consolidates all my tracking, invoicing, and tax needs into one platform, saving me invaluable time.

Cons

Absolutely no downsides to mention. FreshBooks has exceeded my expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7