katrina prucher
Non-Profit Organization Management, 1-10 employees
Less than 6 months
“Fast invoicing setup”
Pros
I was able to sign up and jump into the invoicing feature within minutes. And I loved that!!
Cons
Nothing negative to report so far, I haven't run into anything I dislike with the software yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hesham Ibrahim
Hospital & Health Care, 1-10 employees
Less than 6 months
“reports are quick to manage”
Pros
Running the reports is simple and it's easy to check and update my current status whenever I need to.
Cons
I'd like the payment structure to be clearer by categories. Right now it's $10 per person per month and I think it would make sense to offer bigger discounts as the number of employees increases.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Maddie Thompson
Information Technology and Services, 500+ employees
More than a year
“user-friendly finance reporting”
Pros
Love how easy it is to use, plus the clean look of the program. It includes the key tools for tracking money and it makes sending invoices and proposals simple. Quick alerts are a standout and the software does an excellent job with financial reporting. Bank reconciliation is also much more manageable thanks to the general ledger and project accounting feels well-supported.
Cons
It's missing some features that other invoicing tools include, like email automation and scheduling (things you'd get in apps such as Dubsado or HoneyBook). I'd also love for the developers to tighten up the update timing, ideally updates should come through within about an hour instead of taking much longer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Mohamed
Computer Software, 1-10 employees
Less than a year
“Powerful and user-friendly tool”
Pros
It's a beneficial tool for decision-making, featuring a sleek and manageable interface.
Cons
I find it somewhat expensive compared to alternatives available on smartphones.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Shivkanya
Biotechnology, 500+ employees
Less than a year
“Account Manager Freshbooks”
Pros
FreshBooks simplifies invoicing and expense tracking, making it a daily essential.
Cons
No negative experiences; customer service promptly assists with any issues.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Molly
Photography, 1-10 employees
Less than a year
“FreshBooks as a Photographer (solo small business)”
Pros
FreshBooks' clean and user-friendly interface streamlines invoicing and expense tracking, essential for business operations.
Cons
Improvements could be made in entering client information to make it more intuitive and streamline the process. A dedicated Mac App would enhance the desktop experience.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Freshbooks WAS amazing, but now not so much. Proceed with caution.”
Pros
While initially meeting requirements seamlessly, recent issues make FreshBooks less suitable for long-term accounting needs.
Cons
The core accounting functionality, such as bank connection, frequently disconnects and doesn't import expenses. Despite ongoing communication with customer service for five months, there's been no resolution.
Rating Distribution
Ease of use
10
Value for money
2
Customer Support
3
Functionality
4
Gagan
Education Management, 1-10 employees
Less than 6 months
“My Experience og FreshBooks”
Pros
Its time tracking and payment options are standout features, ensuring timely billing and expense monitoring.
Cons
The reporting feature is the least reliable; although it generates reports based on transaction data, they're often inaccurate, necessitating regeneration.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Davis
Construction, 1-10 employees
Less than 6 months
“Too in the gane”
Pros
FreshBooks' user-friendliness is its most appealing aspect.
Cons
The cost is somewhat high given the limited options available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Avani
Automotive, 500+ employees
Less than a year
“Freshbooks helped me save money!”
Pros
It's reassuring to have a product like FreshBooks for expense tracking and fund management.
Cons
User input can be time-consuming at times due to the level of detail required.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
sayed
Oil & Energy, 101-500 employees
Less than 6 months
“extra ordinary accounting management system in town”
Pros
FreshBooks is renowned for its ease of use and robust customer support, making it a top choice for accounting management.
Cons
There are no negative aspects of the software; however, time tracking during invoice entry can be time-consuming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Elton
Hospitality, 1-10 employees
Less than a year
“Easy Setup, Easy Invoicing, Simple to Use”
Pros
The mobile app acts as an instant accountant, offering essential features like debtor age analysis and invoice resending.
Cons
Improvement is needed in navigating account history; starting from the beginning each time is inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Rohit
Computer Software, 500+ employees
Less than 6 months
“An accounting solution for small businesses”
Pros
FreshBooks serves as a comprehensive solution for small businesses and freelancers, offering essential features like reporting, accounting, invoicing, and time tracking.
Cons
The product should expand its reach to multiple countries and support more currencies.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Anonymous
Not Specified, 11-50 employees
“Good option for independent freelancers”
Pros
FreshBooks proved to be a comprehensive solution for our accounting and invoicing needs during testing.
Cons
It lacks enterprise features like compliant accounting and human resources, focusing more on independent professionals.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Yanal
Arts and Crafts, 1-10 employees
Less than 6 months
“I like it”
Pros
The free trial, along with its user-friendly interface, makes FreshBooks an attractive option.
Cons
Features for billable time tracking and financial reporting are essential.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
mariami
Civic & Social Organization, 101-500 employees
Less than a year
“Try it if you are looking for a simple solution to organize your business.”
Pros
The ability to streamline business accounting within a single system is FreshBooks' greatest advantage.
Cons
There's nothing to improve; I highly recommend this company to all my friends.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Tamiko
Writing and Editing, 1-10 employees
“Freshbook made my life easier!”
Pros
Having a small business led me to try Freshbooks, and I must say, it's impressive! Before, I manually handled expenses and invoices, but this software has significantly eased my workload. It's incredibly user-friendly and has simplified my life.
Cons
No negative experiences here! Using the software is genuinely enjoyable!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Anonymous
Not Specified, 51-100 employees
Less than a year
“Nice Experience and nice Accounting Software”
Pros
FreshBooks boasts a well-designed and intuitive accounting interface for generating and managing reports.
Cons
Lowering the price would attract more users.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
7
bridgette
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Great Resource for my business”
Pros
The user-friendliness of this software is what I love the most. Additionally, the customer support exceeds that of other software options.
Cons
Honestly, there's nothing to complain about regarding the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than 6 months
“Love it”
Pros
FreshBooks consolidates all my tracking, invoicing, and tax needs into one platform, saving me invaluable time.
Cons
Absolutely no downsides to mention. FreshBooks has exceeded my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7