FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Business Supplies and Equipment, 500+ employees
More than a year
“Amazing”
Pros
On Application Programming Interface, I really like how it keeps everything in one place. The whole software feels very user-friendly so it's accessible enough that just about anyone can use it without much trouble.
Cons
One request for the developers, please improve the update frequency so it happens at least within an hour, rather than taking longer than that.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Education Management, 1-10 employees
More than a year
“Expense tracking is easier now”
Pros
Honestly this app is excellent. I'm usually able to log my expenses right away instead of relying on my memory later.
Cons
Turning my time entries into client invoices has been a bit difficult.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Logistics and Supply Chain, 51-100 employees
Less than a year
“excellent reporting”
Pros
It's excellent for financial reporting. Collaboration with the team feels dependable and the instant notifications keep everyone on the same page. Workflow management is really strong too and the interface feels very polished and user-friendly.
Cons
Instant notifications are extremely effective.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Staffing and Recruiting, 51-100 employees
More than a year
“its a strong accounting tool”
Pros
Fully supports finance and accounting management for the organization and everything feels organized once you're set up. it's simple to handle employee payroll and manage billing each month.
Cons
Offers a lot of strong features for accounting management though it's always possible to see further improvements through updates. There's not much to dislike overall.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
10
Publishing, 1-10 employees
More than a year
“fast invoicing with paypal payments”
Pros
This is a solid starting point for entrepreneurs who need to set up invoicing and time tracking right away. The workflow feels simple, you can create and send invoices to clients and they're able to pay you through it using PayPal. A nice bonus is that you can add two clients for free without immediately upgrading which makes it a good option when you're just getting your business off the ground.
Cons
There's a small inconvenience in the invoice flow. Once the invoice is created, you get sent back to the main invoices list, you then have to click back into the invoice you just made before you can download the PDF. It's not a dealbreaker but I'd really like to see that organized so it takes fewer clicks to grab the PDF.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Retail, 101-500 employees
More than a year
“so good”
Pros
What a lightweight app! And it runs quickly and the free edition is genuinely available without any hassle.
Cons
It would be even better if the app kept getting updated regularly, with more responsive features and more interactive options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Retail, 500+ employees
Less than 6 months
“recommended from me”
Pros
This software feels really user friendly. Everything is simple to understand and the options are easy to reach whenever I need them.
Cons
I don't see any real issues with it, everything seems to work as expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“solid time tracking”
Pros
Overall, this is really effective for staying on top of how much time I spend on different tasks. Copying last week's tasks is simple so I don't have to re-enter the same items one by one for the things I use all the time.
Cons
Adding extra tasks and adjusting the hourly rate isn't obvious at first glance. I usually need to spend some time figuring out where those settings are and the hourly rate occasionally shifts unexpectedly which means I end up double-checking the rate each time I review my invoices.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Computer Software, 11-50 employees
More than a year
“Fantastic!!”
Pros
It's a pretty solid, industry-standard option for billing and most accountants already know how to use it so onboarding isn't a hassle.
Cons
We still wish there were a better way to integrate the tool with our production systems to enable fully automated bill generation, right now there are still too many manual steps for billing clients.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Public Safety, 1-10 employees
Less than a year
“Could use some improvements but great for small businesses”
Pros
This software simplifies invoicing and accounting tasks, making it highly recommended for small business owners.
Cons
There's room for improvement in certain areas.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Legal Services, 1-10 employees
Less than a year
“lawyer's FreshBooks review”
Pros
Features such as time tracking, proposals, invoices, and reports are invaluable.
Cons
The balance sheet accuracy could be enhanced, and support specialists should be more knowledgeable. They're disciplined and dedicated, but further training may be necessary.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Education Management, 11-50 employees
Less than a year
“My review”
Pros
FreshBooks is a highly productive and powerful accounting software that ensures timely completion of tasks.
Cons
It tends to glitch occasionally, which can be troublesome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Facilities Services, 1-10 employees
“Freshbooks”
Pros
It enhances the efficiency of my business operations and ensures accountability for paperwork.
Cons
The price is a bit steep, but it's expected when you own a business.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
E-Learning, 1-10 employees
Less than a year
“Freshbooks is my favorite business app”
Pros
The availability of a free trial and its affordability compared to other programs are appealing features. Plus, the regular updates with new tools are appreciated.
Cons
It may not be suitable for larger or more complex businesses that require inventory tracking and vendor management.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Construction, 1-10 employees
Less than a year
“No more sass jumping!!!!!”
Pros
The easy setup and user-friendly interface are particularly beneficial for small business owners like me, especially those with ADHD.
Cons
Initial sign-up was marred by difficulty receiving verification emails, but otherwise, it functions like any typical software.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
7
Information Technology and Services, 1-10 employees
Less than 6 months
“Excellent Experience”
Pros
I switched to FreshBooks primarily for its well-designed app and project profitability reports, which greatly assist in tracking projects and expenses.
Cons
The cost, at $50/month, is somewhat high but still lower than QuickBooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
More than a year
“FreshBooks makes it easy to keep track of monthly payroll and billing for your employees”
Pros
FreshBooks stands out for its quick alerts, excellent financial reporting, project accounting capabilities, and streamlined workflow management. Its user interface is fantastic and facilitates team collaboration.
Cons
Enhancements could be made to improve user-friendliness and simplicity, as navigating through the numerous features can be overwhelming. While FreshBooks covers a wide range of accounting aspects, continual development is necessary.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
“Freshbooks is a great software for new businesses”
Pros
FreshBooks is incredibly user-friendly.
Cons
I'm satisfied with every aspect of the software. It's incredibly user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Accounting, 1-10 employees
Less than 6 months
“From an Accountant's Perspective”
Pros
The integration with clients' books and the ability to add team members, along with the layout, are standout features.
Cons
Compared to QuickBooks, FreshBooks has a few limitations, particularly for businesses with extensive inventory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Market Research, 500+ employees
More than a year
“Fresh books software gives peace”
Pros
FreshBooks is extremely user-friendly, making the entire process seamless.
Cons
Adding more invoice templates would be beneficial.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7