FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Business Supplies and Equipment, 500+ employees

More than a year

5.0

“Amazing”

Pros

On Application Programming Interface, I really like how it keeps everything in one place. The whole software feels very user-friendly so it's accessible enough that just about anyone can use it without much trouble.

Cons

One request for the developers, please improve the update frequency so it happens at least within an hour, rather than taking longer than that.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

MM
Mark Magata

Education Management, 1-10 employees

More than a year

5.0

“Expense tracking is easier now”

Pros

Honestly this app is excellent. I'm usually able to log my expenses right away instead of relying on my memory later.

Cons

Turning my time entries into client invoices has been a bit difficult.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SM
Sherry Mike

Logistics and Supply Chain, 51-100 employees

Less than a year

5.0

“excellent reporting”

Pros

It's excellent for financial reporting. Collaboration with the team feels dependable and the instant notifications keep everyone on the same page. Workflow management is really strong too and the interface feels very polished and user-friendly.

Cons

Instant notifications are extremely effective.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

RS
Rahul Singh

Staffing and Recruiting, 51-100 employees

More than a year

4.0

“its a strong accounting tool”

Pros

Fully supports finance and accounting management for the organization and everything feels organized once you're set up. it's simple to handle employee payroll and manage billing each month.

Cons

Offers a lot of strong features for accounting management though it's always possible to see further improvements through updates. There's not much to dislike overall.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

10

DP
Derek Padula

Publishing, 1-10 employees

More than a year

4.0

“fast invoicing with paypal payments”

Pros

This is a solid starting point for entrepreneurs who need to set up invoicing and time tracking right away. The workflow feels simple, you can create and send invoices to clients and they're able to pay you through it using PayPal. A nice bonus is that you can add two clients for free without immediately upgrading which makes it a good option when you're just getting your business off the ground.

Cons

There's a small inconvenience in the invoice flow. Once the invoice is created, you get sent back to the main invoices list, you then have to click back into the invoice you just made before you can download the PDF. It's not a dealbreaker but I'd really like to see that organized so it takes fewer clicks to grab the PDF.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

A
Anonymous

Retail, 101-500 employees

More than a year

5.0

“so good”

Pros

What a lightweight app! And it runs quickly and the free edition is genuinely available without any hassle.

Cons

It would be even better if the app kept getting updated regularly, with more responsive features and more interactive options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

SH
Sohaib Haider

Retail, 500+ employees

Less than 6 months

5.0

“recommended from me”

Pros

This software feels really user friendly. Everything is simple to understand and the options are easy to reach whenever I need them.

Cons

I don't see any real issues with it, everything seems to work as expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

BM
Blakely Mortvedt

Marketing and Advertising, 1-10 employees

More than a year

4.0

“solid time tracking”

Pros

Overall, this is really effective for staying on top of how much time I spend on different tasks. Copying last week's tasks is simple so I don't have to re-enter the same items one by one for the things I use all the time.

Cons

Adding extra tasks and adjusting the hourly rate isn't obvious at first glance. I usually need to spend some time figuring out where those settings are and the hourly rate occasionally shifts unexpectedly which means I end up double-checking the rate each time I review my invoices.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

A
Anonymous

Computer Software, 11-50 employees

More than a year

4.0

“Fantastic!!”

Pros

It's a pretty solid, industry-standard option for billing and most accountants already know how to use it so onboarding isn't a hassle.

Cons

We still wish there were a better way to integrate the tool with our production systems to enable fully automated bill generation, right now there are still too many manual steps for billing clients.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

S
Shane

Public Safety, 1-10 employees

Less than a year

5.0

“Could use some improvements but great for small businesses”

Pros

This software simplifies invoicing and accounting tasks, making it highly recommended for small business owners.

Cons

There's room for improvement in certain areas.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

MD
Mohamed Daud

Legal Services, 1-10 employees

Less than a year

5.0

“lawyer's FreshBooks review”

Pros

Features such as time tracking, proposals, invoices, and reports are invaluable.

Cons

The balance sheet accuracy could be enhanced, and support specialists should be more knowledgeable. They're disciplined and dedicated, but further training may be necessary.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

I
Irina

Education Management, 11-50 employees

Less than a year

4.0

“My review”

Pros

FreshBooks is a highly productive and powerful accounting software that ensures timely completion of tasks.

Cons

It tends to glitch occasionally, which can be troublesome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

K
Kevin

Facilities Services, 1-10 employees

5.0

“Freshbooks”

Pros

It enhances the efficiency of my business operations and ensures accountability for paperwork.

Cons

The price is a bit steep, but it's expected when you own a business.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A
Asmaa

E-Learning, 1-10 employees

Less than a year

5.0

“Freshbooks is my favorite business app”

Pros

The availability of a free trial and its affordability compared to other programs are appealing features. Plus, the regular updates with new tools are appreciated.

Cons

It may not be suitable for larger or more complex businesses that require inventory tracking and vendor management.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

J
Josephine

Construction, 1-10 employees

Less than a year

4.0

“No more sass jumping!!!!!”

Pros

The easy setup and user-friendly interface are particularly beneficial for small business owners like me, especially those with ADHD.

Cons

Initial sign-up was marred by difficulty receiving verification emails, but otherwise, it functions like any typical software.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

7

K
Kenny

Information Technology and Services, 1-10 employees

Less than 6 months

5.0

“Excellent Experience”

Pros

I switched to FreshBooks primarily for its well-designed app and project profitability reports, which greatly assist in tracking projects and expenses.

Cons

The cost, at $50/month, is somewhat high but still lower than QuickBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

“FreshBooks makes it easy to keep track of monthly payroll and billing for your employees”

Pros

FreshBooks stands out for its quick alerts, excellent financial reporting, project accounting capabilities, and streamlined workflow management. Its user interface is fantastic and facilitates team collaboration.

Cons

Enhancements could be made to improve user-friendliness and simplicity, as navigating through the numerous features can be overwhelming. While FreshBooks covers a wide range of accounting aspects, continual development is necessary.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

D
Devona

Accounting, 1-10 employees

5.0

“Freshbooks is a great software for new businesses”

Pros

FreshBooks is incredibly user-friendly.

Cons

I'm satisfied with every aspect of the software. It's incredibly user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Andrew

Accounting, 1-10 employees

Less than 6 months

5.0

“From an Accountant's Perspective”

Pros

The integration with clients' books and the ability to add team members, along with the layout, are standout features.

Cons

Compared to QuickBooks, FreshBooks has a few limitations, particularly for businesses with extensive inventory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Temitope

Market Research, 500+ employees

More than a year

4.0

“Fresh books software gives peace”

Pros

FreshBooks is extremely user-friendly, making the entire process seamless.

Cons

Adding more invoice templates would be beneficial.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7