Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

M
Mark

Management Consulting, 1-10 employees

Less than a year

5.0

3Phi Reliability uses Freshbooks

Pros

Not suitable for large businesses this software is primarily utilized in our company for invoicing. It performs this specific task well but lacks integration with inhouse accounting posing challenges as it looks to reintegrate back to itself.

Cons

There are ongoing issues with the bank connections and efforts are being made to address them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

D
Dvock

Information Technology and Services, 500+ employees

More than a year

5.0

An Efficient Accounting Solution

Pros

A remarkable online accounting software FreshBooks streamlines financial management and invoicing for entrepreneurs and small businesses. Its standout feature is a userfriendly interface proving intuitive from signup. Another fantastic aspect is the expense tracking functionality. Additionally customer support has been consistently outstanding.

Cons

FreshBooks provides various subscription plans tailored to businesses of all sizes. While it might not be the most economical option the pricing aspect stands out as the primary concern.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Augustina

Computer Networking, 11-50 employees

Less than a year

4.0

Sets of stages for the entire project that keeps things in track

Pros

Very affordable userfriendly and effective for managing all company data.

Cons

The application processing takes time and there is an issue with some files being hidden.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

S
Sanjana

Civil Engineering, 51-100 employees

Less than a year

4.0

FreshBooks

Pros

FreshBooks boasts a very userfriendly interface especially beneficial for beginners. It offers various billing and invoicing features creating professional invoices automating recurring ones and accepting online payments.

Cons

The pricing of FreshBooks may be relatively higher especially for businesses with extensive needs. It is primarily designed for small businesses and users with more complex accounting requirements might find certain features lacking.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

M
Melissa

Financial Services, 1-10 employees

5.0

Freshbooks is awesome

Pros

FreshBooks makes it easy to track hours and time for employees and contractors. The free trial allowed full functionality ensuring continued use.

Cons

So far I haven't encountered anything about FreshBooks that I don't like.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

S
Santiago

Entertainment, 1-10 employees

More than a year

5.0

Industry Standard in Customer Support....

Pros

Customer service is FreshBooks' super strength with a competent support team providing direct and effective assistance.

Cons

While I wish FreshBooks would integrate signatures into their invoices I understand that it's not DocuSign. However adding that option could significantly boost its value in my opinion.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

More than a year

5.0

very good program

Pros

Abundant features make handling accounting and issuing invoices excellent reviewing financial transactions and issuing account statements.

Cons

There are no downsides that may affect the experience because there are plenty of features for easy handling of invoices and accounting transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

F
Friend

Textiles, 1-10 employees

5.0

The ease of adding vendors and customers is great.

Pros

FreshBooks provides a welldocumented invoicing history with a great and efficient payment procedure.

Cons

There's nothing to complain about except perhaps making the software more popular among people.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

C
Collin

Information Technology and Services, 51-100 employees

More than a year

4.0

FreshBooks Iconic AP and AR Automation Program

Pros

Over three years of use FreshBooks has made repetitive accounting tasks easy through automations.

Cons

The pricing tiers of FreshBooks are considered expensive compared to alternatives.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

R
Rick

Construction, 2 - 10 employees

5.0

FreshBooks: Simplifying Accounting for Our Business

Pros

One of the features I find incredibly beneficial in FreshBooks is its mobile accessibility. In the past, I had to meet with clients, create invoices, and then return to the office to input the data on a computer. It was time-consuming, and we often missed out on payments. However, with FreshBooks, I can input data directly from my phone or tablet while in front of a client, send them an invoice, and receive payment before leaving. This convenience has made a world of difference for us.

Cons

To be honest, I havent encountered any significant cons with FreshBooks. The only initial challenge was getting our older employees to adapt to the software. However, we provided training and encouraged them to use it, and since then, it has been smooth sailing.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

A
Amanda

Hospitality, 1-10 employees

5.0

Freshbooks. Awesome

Pros

Appreciates the simplicity and ease of use liking its simple appearance.

Cons

The actual switching process posed more of an issue due to operator error.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

VR
Vishwas R

Graphic Design, 11-50 employees

5.0

fresh loop review

Pros

Simplifies report creation and makes tracking work and payments easy.

Cons

It has some bugs in certain options and experiences lagging issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

H
harsha

Animation, 11-50 employees

5.0

Fresh books review

Pros

Facilitates easy payments and reduces tax burdens.

Cons

Some servers may be busy due to too many users.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

S
Siddharth

Information Technology and Services, 500+ employees

5.0

Any Brand Compatible Software to pick

Pros

FreshBooks is a comprehensive accounting software simplifying financial management for small businesses and freelancers. With its userfriendly interface robust invoicing and expense tracking capabilities integrated time tracking and project management tools detailed financial reporting ease of integration mobile accessibility and reliable customer support FreshBooks empowers businesses to streamline their finances and focus on growth. Whether you're a solopreneur or managing a small team FreshBooks offers the essential features you need to efficiently manage your business finances.

Cons

There is nothing required from our end for updates.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

H
Heli

Computer Software, 51-100 employees

4.0

Bag of Accounting Solutions

Pros

Navigating the various features and tools is a straightforward experience even for those lacking significant techsavviness.

Cons

The reports available are basic and there's a need for more customization options to gain comprehensive insights into my financial performance.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 1-10 employees

5.0

Great for small business accounting

Pros

Excellent for generating invoices handling accounting and meeting the specific needs of a small business.

Cons

Generating invoices or bills for multiple orders or purchases simultaneously might be intricate and timeconsuming when producing the tax return.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

S
Sarah

Information Technology and Services, 500+ employees

4.0

For us Freshbooks is the best accounting software out there

Pros

My satisfaction with FreshBooks stems from the fact that a substantial part of our company now operates efficiently without the need for an accountant. This has resulted in significant cost savings with FreshBooks playing a pivotal role.

Cons

There haven't been any drawbacks. The only challenge we faced was initially getting our more senior personnel to adopt FreshBooks. However we trained them on the software and ultimately had to encourage them to use it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

O
Olivia

Marketing and Advertising, 101-500 employees

5.0

Amazing

Pros

Employed this for expenses at a previous job and the process was uncomplicated.

Cons

No issues. It was userfriendly for anyone, a great product.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

K
Keanan

Architecture & Planning, 1-10 employees

5.0

Perfect App

Pros

Ideal convenient and costeffective.

Cons

Overall it's a good app with no complications.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

R
Rick

Construction, 1-10 employees

5.0

FreshBooks has been our go to for Accounting software

Pros

There are numerous aspects I appreciate about FreshBooks but the ability to use it on my phone has significantly simplified my life. For years I had to write up invoices after client meetings then return to the office for data input. With FreshBooks I can input data over my phonetablet in front of a client send an invoice and receive payment before leaving. It's made a substantial difference for us.

Cons

Honestly there haven't been any cons. The only challenge was initially getting our older employees to use FreshBooks. However we trained them and honestly just enforced them to adopt the software. It's been no problem ever since.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9