Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Andrey

Banking, 1-10 employees

Less than a year

5.0
January 2024

FreshBooks - Smarter replace of QuickBooks

Pros

Freshbooks offers better pricing a superior user interface and more functionality compared to QuickBooks. All the functions are equally good but Freshbooks is more intuitive.

Cons

Theres not much to critique perhaps improving the capture of expense receipts and implementing better AI-driven logic for organizing them by category. Additionally more financial reports could be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Andrey Shalaurov

Banking, 1-10 employees

Less than a year

5.0
January 2024

fairly priced!

Pros

Pricing feels better and the user interface is noticeably cleaner. It also seems to include more features than QuickBooks, at least the areas I use are equally capable but the workflow is more adaptive and less confusing. Overall, the same kinds of functions feel easier to navigate while still getting the job done.

Cons

Not a lot to complain about. If anything, it could improve how it captures expense receipts and use more AI-driven logic to automatically sort them into the right expense categories. It'd also be nice to have a few more financial report options but it's not a dealbreaker for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Sashah

Design, 51-100 employees

More than a year

5.0
January 2024

Perfect Invoice Processing Tool with Intuitive Accounting Options.

Pros

Integrating accounting processes is a breeze with Freshbooks. I particularly appreciate its seamless platform for credit card processing and online invoicing. Managing project expenses and employee data is straightforward and generating financial reports is a simple task.

Cons

So far I havent encountered any issues with the product. After my initial implementation I was ready to dive right into my work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Levi

Events Services, 1-10 employees

More than a year

4.0
January 2024

Good for Minimal Needs

Pros

FreshBooks is incredibly user-friendly with a convenient mileage tracker and easy receipt uploads. I love how invoices can be generated directly from estimates and the design and options for invoices are versatile.

Cons

It feels like it could offer more features considering its price point maybe something to assist with tax preparation.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

6

Functionality

8

EH

ESMAEIL HABBOUSH

Computer & Network Security, 11-50 employees

Less than a year

4.0
January 2024

reliable invoicing and tax features

Pros

This is one of the best tools I've used. The user interface is simple to work with and it doesn't take long to get comfortable with it since it's professionally designed. It also handles tax calculations and invoice preparation really well and everything feels dependable and consistent.

Cons

Overall it's a solid platform with no major bugs. I just hope future updates continue moving forward efficiently since we've become used to it being improved in a way that matches the pace of development we're seeing elsewhere.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

LF

Levi Fortner

Events Services, 1-10 employees

More than a year

4.0
January 2024

Positive experience overall

Pros

Its really user-friendly and the mileage tracker is genuinely handy. Uploading receipts is simple and the workflow for making invoices from an estimate is convenient. I also like how flexible the invoice design is, with plenty of options to tweak things the way you want.

Cons

Cost feels a bit high given the feature set, there's room for more especially around tax, time helpers or anything that would organize filing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

9

YL

Yasmine Louati

Government Administration, 51-100 employees

Less than a year

4.0
January 2024

user friendly website

Pros

Speed and the simple way of using it really stood out to me. Everything feels smooth and not complicated so I can get what I need without wasting time.

Cons

I didn't run into any problems or difficulties with this site.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

SC

Sashah Chayan

Design, 51-100 employees

More than a year

5.0
January 2024

Accounting made fun!

Pros

The accounting integration is really simple and the whole platform feels solid for credit card processing. It also handles online invoicing well which is a big plus. Project expense tracking is simple, employee information is easy to manage and generating financial data reports doesn't take much effort.

Cons

No real complaints so far. After my first setup, I was able to jump right into using it and getting work done.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

E

ESMAEIL

Computer & Network Security, 11-50 employees

Less than a year

4.0
January 2024

freshbooks is an excellent product that I advise everyone to try

Pros

Freshbooks stands out as one of the best products Ive ever used. Its user interface is incredibly easy to navigate and it doesnt take long to get the hang of it thanks to its professional design. It handles tax calculations and invoice preparation exceptionally well and is highly reliable.

Cons

Its a solid platform with no major issues. Im hopeful that improvements will be made efficiently to keep pace with our evolving needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

MR

Michael Ring

Entertainment, 11-50 employees

More than a year

5.0
January 2024

Feature rich tool!

Pros

Overall quality really shows, its so easy to use! There are plenty of solid features, plus customization options that let you set things up the way you want. Project and time tracking have been especially useful and the mobile app is a big win since we're often on the go. Being able to start working from wherever we are is convenient and nothing has ever gotten lost on my end. It also seems to understand how we work, offering helpful suggestions along the way which I genuinely appreciate.

Cons

What I don't lean on much is inventory. We only need the inventory feature for a small part of our sales so I haven't used it extensively but it doesn't feel as strong as inventory tracking in other tools I've tried... especially for tracking inventory.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

MV

Maria Vrousgos

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
January 2024

automation support for small businesses

Pros

It's so helpful for small businesses. When you're just starting out in entrepreneurship, getting certain tasks handled automatically can make a big difference and this tool supports that well.

Cons

I can only comment on the features I've tried so far since I haven't used the rest and don't have enough experience with them yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J

Julietta

Information Technology and Services, 1-10 employees

5.0
January 2024

One of the Successful platforms for reading and analyzing different topics.

Pros

Finding and reading the necessary books is much easier with Freshbooks availability and accessibility.

Cons

There are certain areas that arent covered.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

ED

Eugene Davidovich

Food Production, 11-50 employees

More than a year

5.0
January 2024

Secure and reliable reports

Pros

I'm really happy with how fast invoice creation is. Customers can pay their bill almost instantly by just clicking a single button right on the online invoice. Also, the financial reports are excellent, they give solid, detailed insight into what's going on with the business financially.

Cons

Credit card processing fees feel a little pricey though there aren't many other things to complain about. Overall, this is an impressive product.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

I

ioanna

Entertainment, 1-10 employees

Less than 6 months

5.0
January 2024

affordable and easy to use

Pros

The mobile apps provided by Freshbooks are top-notch and the time tracking feature is incredibly useful.

Cons

The dashboard could be improved and there are additional costs to consider.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

HM

Hanane Moutaouakil

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2024

great invoicing for small business

Pros

This is a really solid accounting and finance app. It's clearly aimed at small businesses and it makes invoice creation simple without taking much effort. Generating invoices is quick and the whole workflow feels hassle-free.

Cons

Honestly I've been happy with it and haven't noticed any downsides so far.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TM

Tina Maharjan

Consumer Electronics, 101-500 employees

Less than a year

4.0
January 2024

A beginner-ready software

Pros

Really simple to use and feels genuinely user-friendly. Even if you're trying it for the first time, you can quickly get the hang of it and start using it right away.

Cons

There aren't any advanced options, like adding teams or generating detailed reports... and pricing feels quite high compared to other similar tools.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

7

VS

VASILE STRAJERU

Construction, 11-50 employees

More than a year

5.0
January 2024

simple and budget-friendly

Pros

It's simple to use and also pretty affordable. From every angle, I'm extremely satisfied with it.

Cons

Everything seems to be working perfectly, there's really nothing to complain about and I'm fully satisfied across the board.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

FAT

Fabrice Aboubacar Tapsoba

Retail, 1-10 employees

Less than 6 months

5.0
January 2024

Impressive invoicing and expense control

Pros

Creating invoices and managing expenses is a big win for me. The workflow for generating invoices is simple and handling day-to-day spending is covered without feeling like extra work.

Cons

Using it isn't completely effortless and there's also a limitation around the availability of currencies (not enough options).

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

V

VASILE

Construction, 11-50 employees

More than a year

5.0
January 2024

RELIABLE PARTNER FOR THE BUSINESS I RUN

Pros

Freshbooks is both simple to use and cost-effective. Im thoroughly satisfied with it from every angle.

Cons

EVERYTHING IS FINE. IM HIGHLY SATISFIED FROM ALL PERSPECTIVES.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Entertainment, 11-50 employees

More than a year

5.0
January 2024

Awesome invoice and billing system

Pros

Freshbooks is exceptionally user-friendly and offers a plethora of useful features and customizable settings. I especially love the project and time tracking capabilities. The mobile app is perfect for our frequent travels its always accessible and never loses my work. It feels like the app anticipates my needs and provides helpful suggestions which I absolutely adore.

Cons

We only require the inventory feature for a small portion of our sales so I havent utilized it extensively. However compared to other platforms I find the inventory tracking aspect to be lacking.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10