FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Real Estate, 1-10 employees
Less than 6 months
“Freshbooks review”
Pros
An incredible app for invoicing and expense tracking, FreshBooks is remarkably user-friendly.
Cons
It would be great if invoices could be generated directly from tracked time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
More than a year
“Accounting”
Pros
FreshBooks' Application Programming Interface brings everything under one roof and is exceptionally easy to use.
Cons
Timely updates, preferably within an hour, should be a priority for the developers.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Education Management, 1-10 employees
Less than a year
“Fresh book turns the best in small services industry.”
Pros
I find Freshbook incredibly helpful for managing my small business finances. It streamlines tasks like expense tracking and invoicing, which used to take up a lot of my time. The user-friendly interface is a huge plus.
Cons
Invoicing clients based on time entries has been challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 1-10 employees
Less than 6 months
“Good system an use to navigate”
Pros
Freshbook's invoicing feature is particularly impressive. It makes creating and sending invoices a breeze, and I appreciate the ability to customize them to reflect my brand. Plus, the option to schedule recurring invoices saves me a lot of time.
Cons
Displeased with some features of the online billing system; some got mixed up.
Rating Distribution
Ease of use
8
Value for money
3
Customer Support
8
Functionality
7
Information Technology and Services, 11-50 employees
Less than 6 months
“Gambian”
Pros
I've been using Freshbook for a while now, and I'm consistently impressed with its reliability. I've never encountered any major issues, and it always performs smoothly. It's a tool I can rely on for my business needs.
Cons
For my needs, the product is satisfactory.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Logistics and Supply Chain, 51-100 employees
Less than a year
“It's super incredible with financial reporting.”
Pros
Freshbook's customer support team deserves a special mention. They're always quick to respond and genuinely helpful whenever I have questions or encounter any issues. It's reassuring to know that support is just a message away.
Cons
Provides effective instant notifications.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graphic Design, 1-10 employees
More than a year
“Makes my life easier!!”
Pros
One aspect of Freshbook that I really appreciate is its integration with other tools and platforms. Being able to connect Freshbook with my bank accounts, payment gateways, and project management software makes my workflow much more efficient.
Cons
Perhaps it could be more user-friendly and intuitive; sometimes, the abundance of features can be overwhelming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Staffing and Recruiting, 51-100 employees
Less than a year
“Freshbooks make your accounting and payroll management more simple and smooth.”
Pros
The mobile app for Freshbook is a game-changer for me. It allows me to manage my business finances on the go, which is essential for someone with a busy schedule like mine. Plus, the app's interface is intuitive and easy to navigate.
Cons
FreshBooks offers great options for accounting management, with room for improvement and updates. Overall, no significant dislikes.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Publishing, 1-10 employees
More than a year
“Great for New Businesses and Freelancers”
Pros
I've found Freshbook's reporting capabilities to be quite robust. The various reports available provide valuable insights into my business finances, helping me make informed decisions. Plus, the customization options allow me to tailor reports to my specific needs.
Cons
Minor issue: After creating an invoice, navigating back to download the PDF version requires several clicks. Streamlining this process would be beneficial.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Hospital & Health Care, 1-10 employees
“Great product and easy to use!”
Pros
Freshbook's time tracking feature is invaluable for me. It allows me to accurately track the time spent on each project, which is essential for billing clients accurately. Plus, the ability to generate reports based on time entries is incredibly useful.
Cons
Loading takes considerable time; very slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Not Specified, 101-500 employees
Less than a year
“Positive Review about freshbooks”
Pros
I appreciate the simplicity of Freshbook's interface. It's clean, intuitive, and easy to navigate, which makes managing my business finances much less daunting. Plus, the dashboard provides a clear overview of my financial situation at a glance.
Cons
Continuous development and more interactive features are needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 51-100 employees
“Fresh book fresh easy use”
Pros
The ability to accept online payments through Freshbook has been a game-changer for my business. It makes it easy for clients to pay invoices promptly, which improves cash flow. Plus, the integration with various payment gateways gives clients flexibility in how they pay.
Cons
Initially, confusion arose between the FreshBooks and Freshworks apps.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Retail, 500+ employees
Less than 6 months
“Easy to use software”
Pros
Freshbook's expense tracking feature is incredibly useful for me. It allows me to keep track of all my business expenses in one place, which makes tax time much less stressful. Plus, the ability to categorize expenses makes it easy to stay organized.
Cons
In my experience, I didn't encounter any issues with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
More than a year
“Billing clients made easy”
Pros
Freshbook's project management capabilities have been a game-changer for my business. It allows me to keep all my projects organized and on track, which improves efficiency and client satisfaction. Plus, the ability to collaborate with team members on projects is incredibly useful.
Cons
Integration with production tools for automated billing could be improved, as manual processes are still prevalent.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“Good for time tracking and invoicing”
Pros
I've been using Freshbook for invoicing and accounting for several years now, and it's been a fantastic tool for my business. The ease of use, reliability, and excellent customer support make it stand out from other similar tools on the market.
Cons
The process for adding tasks and changing hourly rates isn't immediately clear, leading to confusion and the need for double-checking.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Not Specified, 101-500 employees
Less than 6 months
“Freshbooks: Accounting made easy”
Pros
Freshbook's invoicing feature is top-notch. It allows me to create and send professional-looking invoices in minutes, which impresses clients and helps me get paid faster. Plus, the ability to track invoice status and send reminders is incredibly useful.
Cons
There's a lack of diverse templates available.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Apparel & Fashion, 1-10 employees
“Fresh books innovative technology”
Pros
I've been using Freshbook for a while now, and I'm consistently impressed with its performance. It's incredibly reliable, user-friendly, and packed with useful features that streamline my business finances. Plus, the customer support team is always responsive and helpful whenever I have questions or issues.
Cons
Once familiar with the navigation, it's very easy to use.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
More than a year
“makes work smoother”
Pros
Billing and invoicing feel quick and simple which saves a lot of time when you're handling day-to-day payments.
Cons
Performance depends heavily on having a strong, stable network connection, without that, it won't run as fast as it should.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
Less than 6 months
“awesome business help”
Pros
This is a really solid app that's been genuinely helpful for my business. It made managing things more simple and supported my day-to-day operations in a practical way.
Cons
It doesn't let you view time in a monthly view.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Financial Services, 500+ employees
More than a year
“simple to use”
Pros
Tracking and managing time with this tool feels simple. It also makes it effortless to send professional invoices.
Cons
No negative points at all, it covers everything I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9