FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

F
Florence

Real Estate, 1-10 employees

Less than 6 months

5.0

“Freshbooks review”

Pros

An incredible app for invoicing and expense tracking, FreshBooks is remarkably user-friendly.

Cons

It would be great if invoices could be generated directly from tracked time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

“Accounting”

Pros

FreshBooks' Application Programming Interface brings everything under one roof and is exceptionally easy to use.

Cons

Timely updates, preferably within an hour, should be a priority for the developers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M
Mark

Education Management, 1-10 employees

Less than a year

5.0

“Fresh book turns the best in small services industry.”

Pros

I find Freshbook incredibly helpful for managing my small business finances. It streamlines tasks like expense tracking and invoicing, which used to take up a lot of my time. The user-friendly interface is a huge plus.

Cons

Invoicing clients based on time entries has been challenging.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Tonya

Automotive, 1-10 employees

Less than 6 months

4.0

“Good system an use to navigate”

Pros

Freshbook's invoicing feature is particularly impressive. It makes creating and sending invoices a breeze, and I appreciate the ability to customize them to reflect my brand. Plus, the option to schedule recurring invoices saves me a lot of time.

Cons

Displeased with some features of the online billing system; some got mixed up.

Rating Distribution

Ease of use

8

Value for money

3

Customer Support

8

Functionality

7

G
Gibbi

Information Technology and Services, 11-50 employees

Less than 6 months

4.0

“Gambian”

Pros

I've been using Freshbook for a while now, and I'm consistently impressed with its reliability. I've never encountered any major issues, and it always performs smoothly. It's a tool I can rely on for my business needs.

Cons

For my needs, the product is satisfactory.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

S
Sherry

Logistics and Supply Chain, 51-100 employees

Less than a year

5.0

“It's super incredible with financial reporting.”

Pros

Freshbook's customer support team deserves a special mention. They're always quick to respond and genuinely helpful whenever I have questions or encounter any issues. It's reassuring to know that support is just a message away.

Cons

Provides effective instant notifications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sofia

Graphic Design, 1-10 employees

More than a year

5.0

“Makes my life easier!!”

Pros

One aspect of Freshbook that I really appreciate is its integration with other tools and platforms. Being able to connect Freshbook with my bank accounts, payment gateways, and project management software makes my workflow much more efficient.

Cons

Perhaps it could be more user-friendly and intuitive; sometimes, the abundance of features can be overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Rahul

Staffing and Recruiting, 51-100 employees

Less than a year

4.0

“Freshbooks make your accounting and payroll management more simple and smooth.”

Pros

The mobile app for Freshbook is a game-changer for me. It allows me to manage my business finances on the go, which is essential for someone with a busy schedule like mine. Plus, the app's interface is intuitive and easy to navigate.

Cons

FreshBooks offers great options for accounting management, with room for improvement and updates. Overall, no significant dislikes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D
Derek

Publishing, 1-10 employees

More than a year

4.0

“Great for New Businesses and Freelancers”

Pros

I've found Freshbook's reporting capabilities to be quite robust. The various reports available provide valuable insights into my business finances, helping me make informed decisions. Plus, the customization options allow me to tailor reports to my specific needs.

Cons

Minor issue: After creating an invoice, navigating back to download the PDF version requires several clicks. Streamlining this process would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

N
Naglaa

Hospital & Health Care, 1-10 employees

5.0

“Great product and easy to use!”

Pros

Freshbook's time tracking feature is invaluable for me. It allows me to accurately track the time spent on each project, which is essential for billing clients accurately. Plus, the ability to generate reports based on time entries is incredibly useful.

Cons

Loading takes considerable time; very slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 101-500 employees

Less than a year

5.0

“Positive Review about freshbooks”

Pros

I appreciate the simplicity of Freshbook's interface. It's clean, intuitive, and easy to navigate, which makes managing my business finances much less daunting. Plus, the dashboard provides a clear overview of my financial situation at a glance.

Cons

Continuous development and more interactive features are needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nelly

Automotive, 51-100 employees

4.0

“Fresh book fresh easy use”

Pros

The ability to accept online payments through Freshbook has been a game-changer for my business. It makes it easy for clients to pay invoices promptly, which improves cash flow. Plus, the integration with various payment gateways gives clients flexibility in how they pay.

Cons

Initially, confusion arose between the FreshBooks and Freshworks apps.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

S
Sohaib

Retail, 500+ employees

Less than 6 months

5.0

“Easy to use software”

Pros

Freshbook's expense tracking feature is incredibly useful for me. It allows me to keep track of all my business expenses in one place, which makes tax time much less stressful. Plus, the ability to categorize expenses makes it easy to stay organized.

Cons

In my experience, I didn't encounter any issues with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

More than a year

4.0

“Billing clients made easy”

Pros

Freshbook's project management capabilities have been a game-changer for my business. It allows me to keep all my projects organized and on track, which improves efficiency and client satisfaction. Plus, the ability to collaborate with team members on projects is incredibly useful.

Cons

Integration with production tools for automated billing could be improved, as manual processes are still prevalent.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

B
Blakely

Marketing and Advertising, 1-10 employees

More than a year

4.0

“Good for time tracking and invoicing”

Pros

I've been using Freshbook for invoicing and accounting for several years now, and it's been a fantastic tool for my business. The ease of use, reliability, and excellent customer support make it stand out from other similar tools on the market.

Cons

The process for adding tasks and changing hourly rates isn't immediately clear, leading to confusion and the need for double-checking.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 101-500 employees

Less than 6 months

4.0

“Freshbooks: Accounting made easy”

Pros

Freshbook's invoicing feature is top-notch. It allows me to create and send professional-looking invoices in minutes, which impresses clients and helps me get paid faster. Plus, the ability to track invoice status and send reminders is incredibly useful.

Cons

There's a lack of diverse templates available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

N
Nurys

Apparel & Fashion, 1-10 employees

5.0

“Fresh books innovative technology”

Pros

I've been using Freshbook for a while now, and I'm consistently impressed with its performance. It's incredibly reliable, user-friendly, and packed with useful features that streamline my business finances. Plus, the customer support team is always responsive and helpful whenever I have questions or issues.

Cons

Once familiar with the navigation, it's very easy to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

PM
Pitso Mothobekhi

Accounting, 1-10 employees

More than a year

5.0

“makes work smoother”

Pros

Billing and invoicing feel quick and simple which saves a lot of time when you're handling day-to-day payments.

Cons

Performance depends heavily on having a strong, stable network connection, without that, it won't run as fast as it should.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

HM
Hussein Mohamed

Computer Software, 1-10 employees

Less than 6 months

4.0

“awesome business help”

Pros

This is a really solid app that's been genuinely helpful for my business. It made managing things more simple and supported my day-to-day operations in a practical way.

Cons

It doesn't let you view time in a monthly view.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

SJ
Salma Jones

Financial Services, 500+ employees

More than a year

5.0

“simple to use”

Pros

Tracking and managing time with this tool feels simple. It also makes it effortless to send professional invoices.

Cons

No negative points at all, it covers everything I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9