FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

D

Derek

Publishing, 1-10 employees

More than a year

4.0
April 2022

Great for New Businesses and Freelancers

Pros

I've found Freshbook's reporting capabilities to be quite robust. The various reports available provide valuable insights into my business finances, helping me make informed decisions. Plus, the customization options allow me to tailor reports to my specific needs.

Cons

Minor issue: After creating an invoice, navigating back to download the PDF version requires several clicks. Streamlining this process would be beneficial.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

N

Naglaa

Hospital & Health Care, 1-10 employees

5.0
April 2022

Great product and easy to use!

Pros

Freshbook's time tracking feature is invaluable for me. It allows me to accurately track the time spent on each project, which is essential for billing clients accurately. Plus, the ability to generate reports based on time entries is incredibly useful.

Cons

Loading takes considerable time; very slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
April 2022

Positive Review about freshbooks

Pros

I appreciate the simplicity of Freshbook's interface. It's clean, intuitive, and easy to navigate, which makes managing my business finances much less daunting. Plus, the dashboard provides a clear overview of my financial situation at a glance.

Cons

Continuous development and more interactive features are needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

Nelly

Automotive, 51-100 employees

4.0
April 2022

Fresh book fresh easy use

Pros

The ability to accept online payments through Freshbook has been a game-changer for my business. It makes it easy for clients to pay invoices promptly, which improves cash flow. Plus, the integration with various payment gateways gives clients flexibility in how they pay.

Cons

Initially, confusion arose between the FreshBooks and Freshworks apps.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

S

Sohaib

Retail, 500+ employees

Less than 6 months

5.0
April 2022

Easy to use software

Pros

Freshbook's expense tracking feature is incredibly useful for me. It allows me to keep track of all my business expenses in one place, which makes tax time much less stressful. Plus, the ability to categorize expenses makes it easy to stay organized.

Cons

In my experience, I didn't encounter any issues with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
April 2022

Billing clients made easy

Pros

Freshbook's project management capabilities have been a game-changer for my business. It allows me to keep all my projects organized and on track, which improves efficiency and client satisfaction. Plus, the ability to collaborate with team members on projects is incredibly useful.

Cons

Integration with production tools for automated billing could be improved, as manual processes are still prevalent.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

B

Blakely

Marketing and Advertising, 1-10 employees

More than a year

4.0
April 2022

Good for time tracking and invoicing

Pros

I've been using Freshbook for invoicing and accounting for several years now, and it's been a fantastic tool for my business. The ease of use, reliability, and excellent customer support make it stand out from other similar tools on the market.

Cons

The process for adding tasks and changing hourly rates isn't immediately clear, leading to confusion and the need for double-checking.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 101-500 employees

Less than 6 months

4.0
April 2022

Freshbooks: Accounting made easy

Pros

Freshbook's invoicing feature is top-notch. It allows me to create and send professional-looking invoices in minutes, which impresses clients and helps me get paid faster. Plus, the ability to track invoice status and send reminders is incredibly useful.

Cons

There's a lack of diverse templates available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

N

Nurys

Apparel & Fashion, 1-10 employees

5.0
April 2022

Fresh books innovative technology

Pros

I've been using Freshbook for a while now, and I'm consistently impressed with its performance. It's incredibly reliable, user-friendly, and packed with useful features that streamline my business finances. Plus, the customer support team is always responsive and helpful whenever I have questions or issues.

Cons

Once familiar with the navigation, it's very easy to use.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

PM

Pitso Mothobekhi

Accounting, 1-10 employees

More than a year

5.0
March 2022

makes work smoother

Pros

Billing and invoicing feel quick and simple which saves a lot of time when you're handling day-to-day payments.

Cons

Performance depends heavily on having a strong, stable network connection, without that, it won't run as fast as it should.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

HM

Hussein Mohamed

Computer Software, 1-10 employees

Less than 6 months

4.0
March 2022

awesome business help

Pros

This is a really solid app that's been genuinely helpful for my business. It made managing things more simple and supported my day-to-day operations in a practical way.

Cons

It doesn't let you view time in a monthly view.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

SJ

Salma Jones

Financial Services, 500+ employees

More than a year

5.0
March 2022

simple to use

Pros

Tracking and managing time with this tool feels simple. It also makes it effortless to send professional invoices.

Cons

No negative points at all, it covers everything I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BB

brent baldwin

Construction, 11-50 employees

Less than 6 months

5.0
March 2022

Perfect for us

Pros

Easiest and most important part for me was how simple the functionality is. As an estimator, I need to be able to access this data and I'm not very confident with accounting details. What really helps is being able to cross-reference the current hours against the total hours estimated so I can adjust the workers accordingly without guessing.

Cons

Everything has worked well for me overall. Since I'm using it more from the estimator side, it may not include every feature an accountant might want but for what I need it's a really solid fit.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

LC

Laura Clark

Information Technology and Services, 500+ employees

More than a year

4.0
March 2022

Dependable support

Pros

Everything is currently arranged in a smart, efficient way which makes it simple for me to dig into the company's financial strategy. It also helps me plan ahead for upcoming rate changes during my off-time, instead of scrambling later. After spending so much time with the tool, I feel confident that I can help keep a steady, consistent tone across ongoing work.

Cons

Has been working well overall and continues to provide solid support to its responsive, prepared team. Neither my personal workflow nor the group's process has run into any major issues.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

NB

Nathan Bennett

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
March 2022

convenient to use

Pros

It does exactly what I need. I can send polished proposals and look professional without having to mess around in Word or Excel. Once the proposal is ready, I just click to turn it into an invoice which is the whole workflow I was hoping for.

Cons

Pricing feels reasonable once you're bringing in income but it's still a pretty significant upfront cost if you're not seeing results yet. It's also not as ideal if you're located outside of North America. That said, it's a solid, established platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SI

Sudais Ice

Food Production, 51-100 employees

Less than 6 months

4.0
March 2022

Great support

Pros

Customer support has been consistently responsive and helpful. They're reachable both by phone and email which makes it convenient when questions come up.

Cons

Includes time tracking and mileage tracking in every plan, regardless of whether you need those features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

C

Cynthia

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0
March 2022

Try it for FREE

Pros

Freshbook's reporting capabilities are excellent. The various reports available provide valuable insights into my business finances, helping me make informed decisions. Plus, the ability to customize reports to my specific needs is incredibly useful.

Cons

I haven't discovered any drawbacks; it's comparable to QuickBooks at a great price.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

E

Eugene

Arts and Crafts, 1-10 employees

More than a year

5.0
March 2022

Freshbooks

Pros

Freshbook's invoicing feature is a game-changer for my business. It allows me to create and send professional-looking invoices in minutes, which impresses clients and helps me get paid faster. Plus, the ability to track invoice status and send reminders is incredibly useful.

Cons

In my opinion, it's slightly more expensive than it should be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amanda

Construction, 11-50 employees

5.0
March 2022

FreshBooks is a valuable tool for any company

Pros

Freshbook's time tracking feature is incredibly useful for me. It allows me to accurately track the time spent on each project, which is essential for billing clients accurately. Plus, the ability to generate reports based on time entries is incredibly useful.

Cons

I can't identify any dislikes about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Shankar

Information Technology and Services, 11-50 employees

5.0
March 2022

Best Accounting tool in the market

Pros

Freshbook's expense tracking feature is invaluable for me. It allows me to keep track of all my business expenses in one place, which makes tax time much less stressful. Plus, the ability to categorize expenses makes it easy to stay organized.

Cons

While there aren't many cons with FreshBooks, integration and a dark theme could enhance usability.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10