FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

P

Pitso

Accounting, 1-10 employees

More than a year

5.0
March 2022

Best billing and invoicing software

Pros

I've been using Freshbook for invoicing and accounting for several years now, and it's been a fantastic tool for my business. The ease of use, reliability, and excellent customer support make it stand out from other similar tools on the market.

Cons

A stable network connection is necessary for optimal performance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Virgil

Education Management, 11-50 employees

Less than a year

5.0
March 2022

Good product

Pros

Freshbook's invoicing feature is top-notch. It allows me to create and send professional-looking invoices in minutes, which impresses clients and helps me get paid faster. Plus, the ability to track invoice status and send reminders is incredibly useful.

Cons

Certain aspects are slightly more challenging to use than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
March 2022

Easy for Consumer Payments

Pros

Freshbook's reporting capabilities are excellent. The various reports available provide valuable insights into my business finances, helping me make informed decisions. Plus, the ability to customize reports to my specific needs is incredibly useful.

Cons

Although user-friendly, there's still a learning curve, typical of new payment software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

O

Otelia

Individual & Family Services, 1-10 employees

Less than 6 months

5.0
March 2022

How I feel

Pros

Freshbook's invoicing feature is a game-changer for my business. It allows me to create and send professional-looking invoices in minutes, which impresses clients and helps me get paid faster. Plus, the ability to track invoice status and send reminders is incredibly useful.

Cons

Currently, there are no issues; navigating the product is straightforward when needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

H

Hussein

Computer Software, 1-10 employees

Less than 6 months

4.0
March 2022

Good app

Pros

Freshbook's time tracking feature is incredibly useful for me. It allows me to accurately track the time spent on each project, which is essential for billing clients accurately. Plus, the ability to generate reports based on time entries is incredibly useful.

Cons

Doesn't offer the option to view time on a monthly basis.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

S

Salma

Financial Services, 500+ employees

More than a year

5.0
March 2022

My outstanding and remarkable journey with Freshbooks.

Pros

Freshbook's expense tracking feature is invaluable for me. It allows me to keep track of all my business expenses in one place, which makes tax time much less stressful. Plus, the ability to categorize expenses makes it easy to stay organized.

Cons

FreshBooks fulfills all my requirements; no negative remarks to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

brent

Construction, 11-50 employees

Less than 6 months

5.0
March 2022

Fresh books, simple and integrable.

Pros

The software's simplicity is paramount for me. As an estimator, I rely on easy access to data, especially since accounting isn't my forte. Being able to cross-reference current and estimated hours helps me manage workers effectively.

Cons

I'm quite impressed with this software overall. While it may lack certain features useful for accountants, it suits my needs well.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

S

Steve

Computer Software, 500+ employees

Less than 6 months

4.0
March 2022

A great tool for expense tracking for any company

Pros

This tool effectively tracks company expenses, providing insights into spending patterns through visual graphs, which aids in better understanding expenditure distribution.

Cons

Due to its lesser-known status, there's a need for knowledge transfer to expand its user base.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

Stephanie

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
March 2022

Great accountant software for self employed

Pros

Extremely user-friendly, particularly for first-time users, with a simple setup process.

Cons

I've encountered no issues whatsoever with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

L

Laura

Information Technology and Services, 500+ employees

Less than a year

4.0
March 2022

I like the fact that it can be used with other apps as well

Pros

With all documents efficiently organized, I can focus on reviewing the company's financial strategy and preparing for upcoming changes in rates during downtime between projects. Familiarity with the tool gives me confidence in maintaining consistency.

Cons

FreshBooks has consistently provided reliable assistance, benefiting both my personal and team endeavors without significant setbacks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D

Dinos

Marketing and Advertising, 1-10 employees

More than a year

5.0
March 2022

I use FreshBooks because it's support kicks ass...

Pros

Exceptional support from the entire staff enhances the experience. Invoicing and client management functionalities work seamlessly, complemented by a visually appealing user interface.

Cons

There haven't been any notable updates or additions to the software in quite some time, perhaps around 1-2 years.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

W

waqar

Real Estate, 51-100 employees

Less than a year

5.0
March 2022

Review About FreshBooks

Pros

FreshBooks offers cross-platform compatibility, flexible pricing plans, full-fledged access during the free trial, and top-notch customer service, making it stand out among accounting solutions.

Cons

The software's drawbacks include a limited selection of invoicing templates and a lack of support for multiple currencies.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

L

Liliana

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
March 2022

Very Much Needed Software

Pros

Invoicing is made remarkably user-friendly, with the option to add multiple companies as needed and typing recognition for quick access.

Cons

While the price seems a bit steep for my usage, especially considering I don't require all of the software's features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

7

N

Nathan

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
March 2022

Very safe choice for US-based freelance proposals and invoicing

Pros

It fulfills my needs perfectly, particularly in creating professional proposals and invoices without the hassle of Word or Excel.

Cons

The pricing is reasonable if you have a steady income stream, but it can be a significant expense if you're not generating revenue. Additionally, it's not ideal for users outside of North America.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

M

Maria

Banking, 500+ employees

Less than a year

5.0
March 2022

Better and amazing tool for online accounting and invoicing.

Pros

FreshBooks is ideal for efficient accounting and bookkeeping tasks, especially for sending invoices effortlessly.

Cons

Freshbooks has yet to disappoint me as it fulfills all of my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Javed

Graphic Design, 1-10 employees

Less than 6 months

5.0
March 2022

Professional Software for New Business Invoices

Pros

FreshBooks boasts an intuitive interface for new and small businesses, offering features like invoicing, expense tracking, and reporting tools.

Cons

As a user of the free trial, I found no faults with the software. In fact, I believe it outperforms more expensive alternatives like QuickBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

S

Sudais

Food Production, 51-100 employees

Less than 6 months

4.0
March 2022

FreshBooks review

Pros

Well-rated customer support is available via phone and email, ensuring assistance whenever needed.

Cons

Both time tracking and mileage tracking are included in all subscription plans.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ET

Eathan Theron

Construction, 11-50 employees

Less than 6 months

5.0
February 2022

fairly priced

Pros

Feels pretty simple and quick to get the hang of. The pricing is low for the level of service you get and it makes it simple to keep track of where your money's going. I also like that you can brand your invoices and the support team is actually reachable, getting to talk with a real person makes a big difference.

Cons

A few recent platform changes bumped the pricing up slightly and there were also some unexpected charges tied to each employee so my total cost ended up a bit higher than usual.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

YS

Yolonda Spinks

Marketing and Advertising, 1-10 employees

Less than a year

5.0
February 2022

Amazing

Pros

I'm enjoying how simple it is to get it set up and start using right away. It also makes it really convenient for my clients to pay their invoices without any hassle.

Cons

The pricing feels a bit manipulative to me. Long-timers end up paying more, while new customers get much lower introductory rates.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

MAT

Mahfuj Ahammed Tanbir

Outsourcing/Offshoring, 500+ employees

More than a year

5.0
February 2022

keeps invoices and finances organized

Pros

A satisfied customer here! It really helps with my financial management and makes it simple to create invoices for my clients. The support feels friendly and reliable and I'd recommend it to anyone who needs an invoicing and finance tool. Wishing the team continued success.

Cons

One thing I'd change, there's a currency limit and I don't think it should be there.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10