FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CP
Carol Pardoe

Individual & Family Services, 1-10 employees

More than a year

5.0

“very fairly priced”

Pros

Integration was simple and the pricing feels fair. Usage is also designed to what people actually need so it fits naturally rather than forcing a one-size-fits-all workflow.

Cons

Haven't come across anything I dislike yet.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

SG
Sabin George

Wholesale, 11-50 employees

Less than a year

3.0

“Decent tool with invoice limits”

Pros

This is a fairly good app for running a very small business. It's simple to use for day-to-day managing especially when it comes to creating invoices and handling basic financial management.

Cons

There are occasional bug issues and the app sometimes crashes. Also, invoice field customization isn't available which limits how you can format invoices.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

NN
Never Nkwazi

Accounting, 1-10 employees

Less than a year

5.0

“amazing product”

Pros

It is the kind of online accounting software that feels user-friendly and it offers a wide range of features that suit both small and large organizations. I especially appreciate the invoicing system, creating invoices online is simple and the invoices look professional. If you're specifically hunting for solid invoicing software, it is something I'd recommend. It also lets you create quotes online and track your expenses which is a big help for keeping everything organized.

Cons

Good one, no complaints!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WJ
Wendell Jordan

Marketing and Advertising, 1-10 employees

More than a year

5.0

“billing made easy”

Pros

Using this has been really adaptive for both me and my clients. Coming from other billing software, I was honestly worried about a steep learning curve but that concern ended up being unnecessary, everything clicked quickly.

Cons

Do wish the subscription tiers were spaced out more clearly and that the payment, receiving tools and other accounting features weren't tied to the tier system in quite the same way.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

FA
Faisal Ahmed

Internet, 500+ employees

More than a year

5.0

“simple invoicing for startups”

Pros

Feels pretty user-friendly. It might be a bit confusing the first time around but it doesn't take long to get the hang of it, the app basically follows what you ask it to do. When it's set up and used correctly, it covers pretty much everything a small company or startup needs for invoicing and other day-to-day tasks.

Cons

The only real downside is the cost. Pricing is on the higher side so it may not feel like the best fit for everyone.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

TC
Tammy Corbin

Consumer Services, 1-10 employees

More than a year

5.0

“made us more productive”

Pros

Helps me run my business in a quick and efficient way which saves me time day to day.

Cons

No real complaints here, everything has been working well.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

E
Eathan

Construction, 11-50 employees

Less than 6 months

5.0

“Freshbooks The best software for service providers”

Pros

FreshBooks impresses with its simplicity, affordability, efficient money tracking, and personalized support from real people.

Cons

Recent platform changes have resulted in slightly higher pricing and unforeseen charges, increasing the overall cost of my account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA
Mahfuj Ahammed

Outsourcing/Offshoring, 500+ employees

Less than a year

5.0

“Quick and trackable invoice solution.”

Pros

As a satisfied customer, FreshBooks has significantly aided my financial management and invoicing processes. Highly recommended.

Cons

The software imposes a currency limit, which I believe should be removed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

Y
Yolonda

Marketing and Advertising, 1-10 employees

Less than a year

5.0

“Good product”

Pros

Setting up and using FreshBooks is a breeze, and clients find it equally easy to pay their invoices.

Cons

I'm generally dissatisfied with the pricing strategy employed by FreshBooks, particularly the disparity between rates for long-term users and newcomers.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

J
Jessica

Retail, 1-10 employees

Less than 6 months

2.0

“Does not compare to quickbooks”

Pros

Exceptional customer service is always available for assistance via phone or email.

Cons

Many features are exclusive to higher-tier plans and unavailable in the lite version.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

10

Functionality

7

A
Andrea

Health, Wellness and Fitness, 1-10 employees

5.0

“Great option other than QB”

Pros

FreshBooks provides a cost-effective alternative to QuickBooks, offering similar functionality with user-friendly features, making it a preferred choice for small businesses.

Cons

While on the free trial, I encountered a glitch related to invoicing for hourly rates. The software's rigid invoice structure didn't accommodate variable rates for contractors, limiting my options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

O
Obaidullah

Electrical/Electronic Manufacturing, 1-10 employees

Less than 6 months

4.0

“FreshBooks Is A Game Changer for Freelancers”

Pros

Seeking a reliable accounting software led me to FreshBooks, which effectively manages financial records with excellent customer support.

Cons

FreshBooks lacks the capability to provide quarterly tax estimates, which is a drawback for users requiring this functionality.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A
Anayatullah

Computer Software, 1-10 employees

Less than a year

4.0

“Easy for Non-Financial People”

Pros

FreshBooks Online offers comprehensive features like A/R, bank reconciliation, payroll, and tax management, accessible across various platforms for seamless operation.

Cons

The absence of an offline version for Windows or Linux could be inconvenient for users in areas with limited internet access. Additionally, FreshBooks lacks a dedicated governmental accounting module like QuickBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

E
Eslam

Computer Software, 500+ employees

Less than a year

5.0

“FreshBooks is application for invoicing clients for one-time or recurring payments”

Pros

FreshBooks efficiently handles large volumes of data without system slowdowns, offering ease of use at a low cost.

Cons

The software's English-only interface restricts its usability for non-English-speaking clients.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Amy

Human Resources, 1-10 employees

Less than a year

4.0

“Great for multiple clients time tracking”

Pros

Switching between clients to track project hours is effortlessly managed with FreshBooks.

Cons

I haven't identified any deficiencies in the software.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

C
Caterina

Luxury Goods & Jewelry, 11-50 employees

Less than a year

2.0

“Freshbooks”

Pros

FreshBooks stands out as the best cloud-based accounting software for small businesses.

Cons

My only gripe with FreshBooks is its pricing.

Rating Distribution

Ease of use

3

Value for money

7

Customer Support

7

Functionality

10

D
Dessa

Education Management, 51-100 employees

Less than 6 months

4.0

“FreshBooks is a must for Small Businesses”

Pros

FreshBooks enables effective management of small business finances with its user-friendly interface.

Cons

Despite the cost, FreshBooks is an indispensable tool for my small business, offering significant value for the money.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

4

R
Richard

Computer Software, 1-10 employees

Less than a year

5.0

“Why Not Try It ,You have nothing to lose”

Pros

FreshBooks serves the essential purpose of recording business finances effectively.

Cons

In essence, FreshBooks offers a similar experience to its competitors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kostadinka

Online Media, 11-50 employees

Less than 6 months

5.0

“Great platform for accounting and invoicing”

Pros

Its invoice management capabilities are exceptional and greatly appreciated.

Cons

Some aspects of the platform could be simplified to enhance user-friendliness and ease of use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lillian

Hospital & Health Care, 500+ employees

Less than a year

4.0

“Makes it simple to issue invoices from any device”

Pros

FreshBooks has significantly enhanced my business operations with its straightforward recurring billing and easy-to-understand reporting. The user-friendly interface benefits both me and my clients, and transitioning to FreshBooks was seamless due to my prior experience with similar software.

Cons

It would be preferable to have a more robust system of levels and accounting features, as I'm not particularly fond of the current method in place.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10