FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Individual & Family Services, 1-10 employees
More than a year
“very fairly priced”
Pros
Integration was simple and the pricing feels fair. Usage is also designed to what people actually need so it fits naturally rather than forcing a one-size-fits-all workflow.
Cons
Haven't come across anything I dislike yet.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Wholesale, 11-50 employees
Less than a year
“Decent tool with invoice limits”
Pros
This is a fairly good app for running a very small business. It's simple to use for day-to-day managing especially when it comes to creating invoices and handling basic financial management.
Cons
There are occasional bug issues and the app sometimes crashes. Also, invoice field customization isn't available which limits how you can format invoices.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Accounting, 1-10 employees
Less than a year
“amazing product”
Pros
It is the kind of online accounting software that feels user-friendly and it offers a wide range of features that suit both small and large organizations. I especially appreciate the invoicing system, creating invoices online is simple and the invoices look professional. If you're specifically hunting for solid invoicing software, it is something I'd recommend. It also lets you create quotes online and track your expenses which is a big help for keeping everything organized.
Cons
Good one, no complaints!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“billing made easy”
Pros
Using this has been really adaptive for both me and my clients. Coming from other billing software, I was honestly worried about a steep learning curve but that concern ended up being unnecessary, everything clicked quickly.
Cons
Do wish the subscription tiers were spaced out more clearly and that the payment, receiving tools and other accounting features weren't tied to the tier system in quite the same way.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Internet, 500+ employees
More than a year
“simple invoicing for startups”
Pros
Feels pretty user-friendly. It might be a bit confusing the first time around but it doesn't take long to get the hang of it, the app basically follows what you ask it to do. When it's set up and used correctly, it covers pretty much everything a small company or startup needs for invoicing and other day-to-day tasks.
Cons
The only real downside is the cost. Pricing is on the higher side so it may not feel like the best fit for everyone.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“made us more productive”
Pros
Helps me run my business in a quick and efficient way which saves me time day to day.
Cons
No real complaints here, everything has been working well.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Construction, 11-50 employees
Less than 6 months
“Freshbooks The best software for service providers”
Pros
FreshBooks impresses with its simplicity, affordability, efficient money tracking, and personalized support from real people.
Cons
Recent platform changes have resulted in slightly higher pricing and unforeseen charges, increasing the overall cost of my account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Outsourcing/Offshoring, 500+ employees
Less than a year
“Quick and trackable invoice solution.”
Pros
As a satisfied customer, FreshBooks has significantly aided my financial management and invoicing processes. Highly recommended.
Cons
The software imposes a currency limit, which I believe should be removed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Good product”
Pros
Setting up and using FreshBooks is a breeze, and clients find it equally easy to pay their invoices.
Cons
I'm generally dissatisfied with the pricing strategy employed by FreshBooks, particularly the disparity between rates for long-term users and newcomers.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Retail, 1-10 employees
Less than 6 months
“Does not compare to quickbooks”
Pros
Exceptional customer service is always available for assistance via phone or email.
Cons
Many features are exclusive to higher-tier plans and unavailable in the lite version.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
10
Functionality
7
Health, Wellness and Fitness, 1-10 employees
“Great option other than QB”
Pros
FreshBooks provides a cost-effective alternative to QuickBooks, offering similar functionality with user-friendly features, making it a preferred choice for small businesses.
Cons
While on the free trial, I encountered a glitch related to invoicing for hourly rates. The software's rigid invoice structure didn't accommodate variable rates for contractors, limiting my options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Electrical/Electronic Manufacturing, 1-10 employees
Less than 6 months
“FreshBooks Is A Game Changer for Freelancers”
Pros
Seeking a reliable accounting software led me to FreshBooks, which effectively manages financial records with excellent customer support.
Cons
FreshBooks lacks the capability to provide quarterly tax estimates, which is a drawback for users requiring this functionality.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Computer Software, 1-10 employees
Less than a year
“Easy for Non-Financial People”
Pros
FreshBooks Online offers comprehensive features like A/R, bank reconciliation, payroll, and tax management, accessible across various platforms for seamless operation.
Cons
The absence of an offline version for Windows or Linux could be inconvenient for users in areas with limited internet access. Additionally, FreshBooks lacks a dedicated governmental accounting module like QuickBooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 500+ employees
Less than a year
“FreshBooks is application for invoicing clients for one-time or recurring payments”
Pros
FreshBooks efficiently handles large volumes of data without system slowdowns, offering ease of use at a low cost.
Cons
The software's English-only interface restricts its usability for non-English-speaking clients.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Human Resources, 1-10 employees
Less than a year
“Great for multiple clients time tracking”
Pros
Switching between clients to track project hours is effortlessly managed with FreshBooks.
Cons
I haven't identified any deficiencies in the software.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
7
Luxury Goods & Jewelry, 11-50 employees
Less than a year
“Freshbooks”
Pros
FreshBooks stands out as the best cloud-based accounting software for small businesses.
Cons
My only gripe with FreshBooks is its pricing.
Rating Distribution
Ease of use
3
Value for money
7
Customer Support
7
Functionality
10
Education Management, 51-100 employees
Less than 6 months
“FreshBooks is a must for Small Businesses”
Pros
FreshBooks enables effective management of small business finances with its user-friendly interface.
Cons
Despite the cost, FreshBooks is an indispensable tool for my small business, offering significant value for the money.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
4
Computer Software, 1-10 employees
Less than a year
“Why Not Try It ,You have nothing to lose”
Pros
FreshBooks serves the essential purpose of recording business finances effectively.
Cons
In essence, FreshBooks offers a similar experience to its competitors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Online Media, 11-50 employees
Less than 6 months
“Great platform for accounting and invoicing”
Pros
Its invoice management capabilities are exceptional and greatly appreciated.
Cons
Some aspects of the platform could be simplified to enhance user-friendliness and ease of use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Less than a year
“Makes it simple to issue invoices from any device”
Pros
FreshBooks has significantly enhanced my business operations with its straightforward recurring billing and easy-to-understand reporting. The user-friendly interface benefits both me and my clients, and transitioning to FreshBooks was seamless due to my prior experience with similar software.
Cons
It would be preferable to have a more robust system of levels and accounting features, as I'm not particularly fond of the current method in place.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10