FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 500+ employees
“Review on FreshBooks”
Pros
The client experience with FreshBooks is exceptional, and it offers convenient settings, efficient group collaboration tools, and effective time tracking features. Additionally, it includes inventory tracking and supports various recommendations and projects, along with automatic mileage tracking on mobile apps.
Cons
Some deficiencies in the dashboard restrict receipt customization, and setting up bank associations can be time-consuming.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
4
Civil Engineering, 500+ employees
Less than a year
“A superb,marvelous and incredible online accounting tool.”
Pros
Managing cash flows and transactions with FreshBooks is hassle-free. It reliably tracks and manages all organizational expenditures and allows for the creation of custom financial reports and dashboards with ease.
Cons
I honestly can't find anything to highlight as a downside with this tool; it's been flawless for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, 1-10 employees
More than a year
“Easy Invoicing Service the provides a Professional Look”
Pros
FreshBooks makes it incredibly easy to set up and send invoices, adding a professional touch to client interactions.
Cons
The limitation on the number of clients allowed before charges kick in could be slightly increased by 1 or 2 for better usability.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Oil & Energy, 500+ employees
More than a year
“A phenomenal,beyond special and mind-blowing accounting solution.”
Pros
With FreshBooks, creating and sending customized invoices is a breeze, and it simplifies the process of generating custom accounting reports and managing books of accounts.
Cons
I haven't encountered any negative vibes while using this tool; it's been smooth sailing so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 1-10 employees
Less than a year
“Great product for easier accounting functions”
Pros
FreshBooks' monthly billing package and automatic notifications for exceeding hours set it apart from other software options.
Cons
While the accounting side of the product isn't the strongest, it does cover the basics adequately for businesses that don't require extensive accounting capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 1-10 employees
Less than 6 months
“Invoicing is super easy with freshbooks”
Pros
FreshBooks has transformed the invoicing process, making it enjoyable and efficient. It eliminates the need for manual double-checking and streamlines expense tracking, saving valuable time.
Cons
There's nothing that I could find to complain about; it functions exceptionally well.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Not Specified, 1-10 employees
Less than 6 months
“Easy to use and not expensive”
Pros
FreshBooks offers a user-friendly interface that doesn't require accounting expertise to navigate effectively.
Cons
While it's highly customizable, it can sometimes take a bit of time to locate certain features.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Information Technology and Services, 1-10 employees
Less than a year
“It's an Invoice Making Giant!”
Pros
Using FreshBooks for invoicing and money management has been a positive experience, providing reliable service.
Cons
The pricing should ideally be reduced, considering there are similar products in the market with lower prices.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Accounting, 500+ employees
More than a year
“Excellent Accounting Software”
Pros
FreshBooks stands out for its ability to create custom invoices with an attractive interface and seamless PayPal integration, backed by excellent customer support.
Cons
There isn't much to dislike, although there could be some improvements to the invoice layouts.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“Fresh books”
Pros
FreshBooks offers efficient and cost-effective management solutions.
Cons
It can be a bit challenging to operate for a few people.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Events Services, 1-10 employees
More than a year
“Freshbooks is easy and economical”
Pros
FreshBooks simplifies customer management, invoicing, and expense tracking, enhancing overall business efficiency.
Cons
Adding a new customer during invoice creation should be made simpler and more straightforward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Consumer Services, 101-500 employees
Less than a year
“My review”
Pros
FreshBooks makes bookkeeping and balancing tasks straightforward and manageable.
Cons
It would be beneficial to include a wider variety of templates for different purposes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Freshbooks - works for this accounting novice”
Pros
FreshBooks' user-friendly interface and moderate pricing make it an excellent choice for transitioning from creative work to managing business finances.
Cons
Personally, I don't have any cons about the software, but sometimes I require assistance with specific report creation due to my limited accounting knowledge.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
“FreshBooks”
Pros
FreshBooks is tailored for freelancers and small businesses, offering essential features like mileage and expense tracking.
Cons
There are limitations on the number of users and clients, the absence of quarterly tax estimates, and no bank reconciliation feature.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Individual & Family Services, 1-10 employees
Less than a year
“Easy to use alternative to Quickbooks”
Pros
FreshBooks excels in integration and customized usage, providing a valuable solution for businesses of all sizes.
Cons
I haven't encountered anything that I don't like about it yet; it's been quite satisfactory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wholesale, 11-50 employees
Less than a year
“good application to maintain accounting and financial management”
Pros
FreshBooks simplifies financial management for small-scale businesses, offering easy invoice creation and financial tracking capabilities.
Cons
There are occasional bug issues and crashes, and invoice field customization isn't possible.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
4
Food & Beverages, 11-50 employees
“Easy daycare pay”
Pros
FreshBooks streamlines payment processes, making them more efficient and manageable.
Cons
Setting up payment options can be a bit challenging at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Accounting, 1-10 employees
Less than a year
“FreshBooks Review”
Pros
FreshBooks offers user-friendly accounting solutions suitable for organizations of all sizes, with features like online invoicing and expense tracking.
Cons
It would be helpful if the system included costing functions tailored for construction or manufacturing businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Great for small business and solopreneurs”
Pros
FreshBooks' intuitive interface ensures ease of use for both users and clients, eliminating any concerns about a steep learning curve.
Cons
Improved spacing of tiers and separating payment receiving features from the tier system would be advantageous.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 11-50 employees
Less than 6 months
“Best useful software”
Pros
FreshBooks simplifies the invoicing process, allowing users to send invoices effortlessly from any device.
Cons
There's room for improvement in the new system, or perhaps reverting to the older system could be considered.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10