Tufayel
Information Technology and Services, 1-10 employees
Less than a year
“It's an Invoice Making Giant!”
Pros
Using FreshBooks for invoicing and money management has been a positive experience, providing reliable service.
Cons
The pricing should ideally be reduced, considering there are similar products in the market with lower prices.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Mark
Accounting, 500+ employees
More than a year
“Excellent Accounting Software”
Pros
FreshBooks stands out for its ability to create custom invoices with an attractive interface and seamless PayPal integration, backed by excellent customer support.
Cons
There isn't much to dislike, although there could be some improvements to the invoice layouts.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Barthol
Hospital & Health Care, 11-50 employees
More than a year
“Fresh books”
Pros
FreshBooks offers efficient and cost-effective management solutions.
Cons
It can be a bit challenging to operate for a few people.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ewa
Events Services, 1-10 employees
More than a year
“Freshbooks is easy and economical”
Pros
FreshBooks simplifies customer management, invoicing, and expense tracking, enhancing overall business efficiency.
Cons
Adding a new customer during invoice creation should be made simpler and more straightforward.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Moss
Consumer Services, 101-500 employees
Less than a year
“My review”
Pros
FreshBooks makes bookkeeping and balancing tasks straightforward and manageable.
Cons
It would be beneficial to include a wider variety of templates for different purposes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elaine
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Freshbooks - works for this accounting novice”
Pros
FreshBooks' user-friendly interface and moderate pricing make it an excellent choice for transitioning from creative work to managing business finances.
Cons
Personally, I don't have any cons about the software, but sometimes I require assistance with specific report creation due to my limited accounting knowledge.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carolyn
Consumer Services, 1-10 employees
“FreshBooks”
Pros
FreshBooks is tailored for freelancers and small businesses, offering essential features like mileage and expense tracking.
Cons
There are limitations on the number of users and clients, the absence of quarterly tax estimates, and no bank reconciliation feature.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
4
Carol
Individual & Family Services, 1-10 employees
Less than a year
“Easy to use alternative to Quickbooks”
Pros
FreshBooks excels in integration and customized usage, providing a valuable solution for businesses of all sizes.
Cons
I haven't encountered anything that I don't like about it yet; it's been quite satisfactory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sabin
Wholesale, 11-50 employees
Less than a year
“good application to maintain accounting and financial management”
Pros
FreshBooks simplifies financial management for small-scale businesses, offering easy invoice creation and financial tracking capabilities.
Cons
There are occasional bug issues and crashes, and invoice field customization isn't possible.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
4
Sabrina
Food & Beverages, 11-50 employees
“Easy daycare pay”
Pros
FreshBooks streamlines payment processes, making them more efficient and manageable.
Cons
Setting up payment options can be a bit challenging at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Never
Accounting, 1-10 employees
Less than a year
“FreshBooks Review”
Pros
FreshBooks offers user-friendly accounting solutions suitable for organizations of all sizes, with features like online invoicing and expense tracking.
Cons
It would be helpful if the system included costing functions tailored for construction or manufacturing businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wendell
Marketing and Advertising, 1-10 employees
Less than a year
“Great for small business and solopreneurs”
Pros
FreshBooks' intuitive interface ensures ease of use for both users and clients, eliminating any concerns about a steep learning curve.
Cons
Improved spacing of tiers and separating payment receiving features from the tier system would be advantageous.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashlene
Hospital & Health Care, 11-50 employees
Less than 6 months
“Best useful software”
Pros
FreshBooks simplifies the invoicing process, allowing users to send invoices effortlessly from any device.
Cons
There's room for improvement in the new system, or perhaps reverting to the older system could be considered.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Faisal
Internet, 500+ employees
More than a year
“The BEST in the industry”
Pros
FreshBooks is user-friendly and suitable for small companies or startups, offering efficient invoicing and accounting solutions.
Cons
Apart from the relatively high price, I don't have many criticisms; it's been a solid tool overall.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Tammy
Consumer Services, 1-10 employees
More than a year
“Easy and efficient”
Pros
FreshBooks helps businesses run efficiently and effectively, providing essential tools for managing operations.
Cons
Overall, there's nothing specific that I can complain about; it performs well for my needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Troy
Marketing and Advertising, 1-10 employees
More than a year
“Easy platform to use for bill pay and payment tracking”
Pros
The interface is simple to navigate making bill payments and recurring billing effortless. The bill tracking feature is also excellent.
Cons
Since FreshBooks is its own accounting platform it doesnt integrate easily with QuickBooks which most CPAs use. Managing two platforms can be cumbersome.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
4
Kimberly Grenier
Civil Engineering, 1-10 employees
Free Trial
“my review...”
Pros
This tool is simple to use and works well for a small business setup. The pricing feels like good value overall and I could see using it again later if we need something beyond this specific firm.
Cons
Didn't include everything we needed for our staff timesheets and project budget tracking so it wasn't a complete fit for that particular workflow.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
7
Functionality
7
Anonymous
Not specified, 1-10 employees
Less than 6 months
“Horrible, non-existent, unresponsive support destroys the experience”
Pros
Its easy to use offers numerous integrations is affordable and does its job well (when it works).
Cons
Theres a lack of features rudimentary features cumbersome workflows and tons of bugs. The support is extremely unresponsive with requests going unanswered for weeks. The lack of support severely impacts what could otherwise be a good product. Unfortunately youll likely need support often due to bugs and inadequate documentation. Id advise steering clear of this product.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
3
Functionality
6
Urvish
Information Technology and Services, 500+ employees
More than a year
“Nice software for accounting”
Pros
I appreciate the ability to connect with Gmail Slack and other developer products.
Cons
Ill let you know if I come across any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Stephanie
Human Resources, 1-10 employees
Less than 6 months
“First Accounting/Time Tracking Software”
Pros
The time tracking feature is straightforward and efficient helping me stay organized and understand where my time is spent. The dashboard and clientproject tracker are also invaluable tools.
Cons
Ive experienced some downtime and backend coding issues causing errors. Unfortunately Ive had to manually track my time and enter it afterward. Also Ive had trouble with my CIBC account blocking the software and I havent received assistance despite asking. More options for listing billable items on invoices would be helpful as I often need to manually adjust line items. Ive also struggled with marking expenses paid when adding them manually to an invoice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8