FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T

Tufayel

Information Technology and Services, 1-10 employees

Less than a year

4.0
February 2022

It's an Invoice Making Giant!

Pros

Using FreshBooks for invoicing and money management has been a positive experience, providing reliable service.

Cons

The pricing should ideally be reduced, considering there are similar products in the market with lower prices.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

M

Mark

Accounting, 500+ employees

More than a year

5.0
February 2022

Excellent Accounting Software

Pros

FreshBooks stands out for its ability to create custom invoices with an attractive interface and seamless PayPal integration, backed by excellent customer support.

Cons

There isn't much to dislike, although there could be some improvements to the invoice layouts.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

B

Barthol

Hospital & Health Care, 11-50 employees

More than a year

5.0
February 2022

Fresh books

Pros

FreshBooks offers efficient and cost-effective management solutions.

Cons

It can be a bit challenging to operate for a few people.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Ewa

Events Services, 1-10 employees

More than a year

5.0
February 2022

Freshbooks is easy and economical

Pros

FreshBooks simplifies customer management, invoicing, and expense tracking, enhancing overall business efficiency.

Cons

Adding a new customer during invoice creation should be made simpler and more straightforward.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

M

Moss

Consumer Services, 101-500 employees

Less than a year

5.0
February 2022

My review

Pros

FreshBooks makes bookkeeping and balancing tasks straightforward and manageable.

Cons

It would be beneficial to include a wider variety of templates for different purposes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Elaine

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
February 2022

Freshbooks - works for this accounting novice

Pros

FreshBooks' user-friendly interface and moderate pricing make it an excellent choice for transitioning from creative work to managing business finances.

Cons

Personally, I don't have any cons about the software, but sometimes I require assistance with specific report creation due to my limited accounting knowledge.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Carolyn

Consumer Services, 1-10 employees

4.0
February 2022

FreshBooks

Pros

FreshBooks is tailored for freelancers and small businesses, offering essential features like mileage and expense tracking.

Cons

There are limitations on the number of users and clients, the absence of quarterly tax estimates, and no bank reconciliation feature.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

4

C

Carol

Individual & Family Services, 1-10 employees

Less than a year

5.0
February 2022

Easy to use alternative to Quickbooks

Pros

FreshBooks excels in integration and customized usage, providing a valuable solution for businesses of all sizes.

Cons

I haven't encountered anything that I don't like about it yet; it's been quite satisfactory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sabin

Wholesale, 11-50 employees

Less than a year

3.0
February 2022

good application to maintain accounting and financial management

Pros

FreshBooks simplifies financial management for small-scale businesses, offering easy invoice creation and financial tracking capabilities.

Cons

There are occasional bug issues and crashes, and invoice field customization isn't possible.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

4

S

Sabrina

Food & Beverages, 11-50 employees

4.0
February 2022

Easy daycare pay

Pros

FreshBooks streamlines payment processes, making them more efficient and manageable.

Cons

Setting up payment options can be a bit challenging at times.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

N

Never

Accounting, 1-10 employees

Less than a year

5.0
February 2022

FreshBooks Review

Pros

FreshBooks offers user-friendly accounting solutions suitable for organizations of all sizes, with features like online invoicing and expense tracking.

Cons

It would be helpful if the system included costing functions tailored for construction or manufacturing businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

Wendell

Marketing and Advertising, 1-10 employees

Less than a year

5.0
February 2022

Great for small business and solopreneurs

Pros

FreshBooks' intuitive interface ensures ease of use for both users and clients, eliminating any concerns about a steep learning curve.

Cons

Improved spacing of tiers and separating payment receiving features from the tier system would be advantageous.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Ashlene

Hospital & Health Care, 11-50 employees

Less than 6 months

5.0
February 2022

Best useful software

Pros

FreshBooks simplifies the invoicing process, allowing users to send invoices effortlessly from any device.

Cons

There's room for improvement in the new system, or perhaps reverting to the older system could be considered.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

F

Faisal

Internet, 500+ employees

More than a year

5.0
February 2022

The BEST in the industry

Pros

FreshBooks is user-friendly and suitable for small companies or startups, offering efficient invoicing and accounting solutions.

Cons

Apart from the relatively high price, I don't have many criticisms; it's been a solid tool overall.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

T

Tammy

Consumer Services, 1-10 employees

More than a year

5.0
February 2022

Easy and efficient

Pros

FreshBooks helps businesses run efficiently and effectively, providing essential tools for managing operations.

Cons

Overall, there's nothing specific that I can complain about; it performs well for my needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Troy

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2022

Easy platform to use for bill pay and payment tracking

Pros

The interface is simple to navigate making bill payments and recurring billing effortless. The bill tracking feature is also excellent.

Cons

Since FreshBooks is its own accounting platform it doesnt integrate easily with QuickBooks which most CPAs use. Managing two platforms can be cumbersome.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

4

KG

Kimberly Grenier

Civil Engineering, 1-10 employees

Free Trial

3.0
January 2022

my review...

Pros

This tool is simple to use and works well for a small business setup. The pricing feels like good value overall and I could see using it again later if we need something beyond this specific firm.

Cons

Didn't include everything we needed for our staff timesheets and project budget tracking so it wasn't a complete fit for that particular workflow.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

7

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

2.0
January 2022

Horrible, non-existent, unresponsive support destroys the experience

Pros

Its easy to use offers numerous integrations is affordable and does its job well (when it works).

Cons

Theres a lack of features rudimentary features cumbersome workflows and tons of bugs. The support is extremely unresponsive with requests going unanswered for weeks. The lack of support severely impacts what could otherwise be a good product. Unfortunately youll likely need support often due to bugs and inadequate documentation. Id advise steering clear of this product.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

3

Functionality

6

U

Urvish

Information Technology and Services, 500+ employees

More than a year

5.0
January 2022

Nice software for accounting

Pros

I appreciate the ability to connect with Gmail Slack and other developer products.

Cons

Ill let you know if I come across any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Stephanie

Human Resources, 1-10 employees

Less than 6 months

4.0
January 2022

First Accounting/Time Tracking Software

Pros

The time tracking feature is straightforward and efficient helping me stay organized and understand where my time is spent. The dashboard and clientproject tracker are also invaluable tools.

Cons

Ive experienced some downtime and backend coding issues causing errors. Unfortunately Ive had to manually track my time and enter it afterward. Also Ive had trouble with my CIBC account blocking the software and I havent received assistance despite asking. More options for listing billable items on invoices would be helpful as I often need to manually adjust line items. Ive also struggled with marking expenses paid when adding them manually to an invoice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8