FreshBooks Reviews

Pros

We were already using it since the beginning and we were basically pushed to switch from the older version. The original worked for us so the change was frustrating right from the start.

Cons

This version doesn't perform reliably at all-site outages happen often. It also feels buggy and it leans heavily on JavaScript even for animation features which ends up making everything sluggish.

Pros

Setting up clients and creating invoice templates is seriously simple. Once everything's in place, it's a fast way to generate invoices for our customers without spending ages on setup each time.

Cons

No issues have shown up for me so far, I haven't found any faults with the software.

Pros

FreshBooks simplifies invoice creation and navigation while its reminders and time tracking are valuable. Customization options including company logo and column additions are appreciated.

Cons

FreshBooks should reconsider its pricing structure to make essential features more accessible to all users.

Pros

The softwares interface is modern and intuitive.

Cons

It lacks employee clock-in and clock-out tracking necessitating the use of multiple systems.

Pros

Setting up new clients and invoicing them with online payment options is effortless. The user-friendly interface minimizes client queries and the companion app is handy for on-the-go tasks.

Cons

Its a minor annoyance but I wish Id be notified when I reach the client limit before attempting to add a new one.

Pros

Most features work seamlessly facilitating easy cross-referencing of invoices and expenses.

Cons

Initially overwhelming especially when exploring all available features but the effort pays off.

Pros

I really like how quickly I can set up a new client, generate an invoice and give them the option to pay online. The client side is also super simple so I rarely get questions like "where do I enter my credit card details again?" I also appreciate the companion app. It isn't just a scaled-down version of the website. It's lighter in features but it still includes everything I need when I'm out and about.

Cons

Wish the dashboard would let me know when I've hit the maximum number of new clients for my account before I try creating another. Right now I can enter the details, hit "submit" and only then it routes me to upgrade my plan. It's pretty frustrating. If they flagged the limit upfront, I could archive an older client first.

Pros

My favorite part of this tool is how simple it is to create and send invoices to my clients. Getting around the app feels user friendly so I'm not constantly hunting for what I need. It also sends payment reminders which really helps keep things on track. I particularly appreciate the time tracking features, too. There's also a lot of branding flexibility, I can customize my company's logo. Also, I can add as many columns as necessary to include all the details I want in my invoices.

Cons

Should take another look at its pricing. A lot of the features I actually need end up being tied to the higher monthly tier and that makes it harder to get more clients actively using it.

Pros

Invoicing clients is straightforward but the percentage taken by FreshBooks with each payment is a drawback.

Cons

The additional percentage taken by FreshBooks from each client payment on top of the monthly fee is a downside.

Pros

Our A/P team genuinely appreciates this software because it's organized from the general ledger all the way down to the payments that have been made.

Cons

Nothing negative to say, its good!

Pros

I appreciate the ease of setting up clients and templates for generating invoices.

Cons

I havent encountered any issues with the software.

Pros

Our Accounts Payable team finds this software comprehensive from the general ledger to payments.

Cons

Our Accounts Payable team finds the software efficient streamlining reporting and journal entries which makes my job easier.

Pros

Since I'm juggling a lot day to day, I don't want to waste time dealing with billing and invoices. This tool is quick to handle, simple to work with and lets me send invoices right from the app.

Cons

Haven't run into any downsides so far. Using it has felt stress free and the interface is very user friendly even for people who aren't very tech savvy.

Pros

Affordable with extensive features FreshBooks is perfect for beginners in cloud-based accounting with robust mobile apps for on-the-go usage.

Cons

FreshBooks lacks customization options for invoices and dashboards falling short compared to competitors.

Pros

FreshBooks boosts productivity managing clients subscriptions hours and invoices efficiently. Its mileage tracking feature is a tax-saving bonus.

Cons

The Expenses feature frequently disconnects from our bank account but the support team is helpful in resolving issues.

Pros

Its user-friendly with a clean design for invoices estimates and proposals.

Cons

Connecting bank accounts outside the US is challenging prompting us to explore other options.

Pros

FreshBooks stands out for its editable invoices before sending to clients.

Cons

The new system designed by an iOS UX developer for desktop has raised concerns.

Pros

It saves my team hours every month. Client management, subscription tracking, keeping tabs on hours and sending invoices are all handled in one place which cuts down a ton of manual work. Taxes season also feels way less painful especially with the mileage tracking.. since they added it, it's already saved me thousands each year.

Cons

Only real snag I've run into is the Expenses feature. It can connect to your bank account to pull charges automatically but the connection never seems to stick and it turns into a recurring hassle. That said, their support has been solid about helping when it happens.

Pros

The pricing combined with the full bundle of extended features makes this a really solid starter option for small to mid-sized businesses and sole traders especially if you're just getting into cloud-based accounting. It also includes strong mobile apps for both Android and iPhone which makes it convenient to handle accounting tasks while you're out and about.

Cons

There's hardly any flexibility when it comes to customizing invoices or even the dashboard layout so it feels pretty basic compared to tools like Sage. Also, the customer service feels outdated and not very responsive which can be discouraging.

Pros

Billing and invoicing are quick and hassle-free with this app ideal for busy professionals.

Cons

So far I havent encountered any drawbacks. Its been smooth sailing and user-friendly.