FreshBooks Reviews

Pros

Love that it's packed with lots of features and I don't even use all of them. The time counter is the part I rely on most and I use it to save work details and generate an invoice for my client. It also sends the invoice directly to my client which is a huge plus.

Cons

User interface feels a bit cluttered and I'm not fully happy with that. Also, their support responses come quite late which is frustrating.

Pros

Weve been experiencing downtime for over a week and support hasnt been helpful. The forced migration to the new platform has resulted in missing data and business disruptions.

Cons

I strongly advise against using the new FreshBooks platform as it has been a dreadful experience.

Pros

Compared to QBO this program is cost-effective and straightforward for invoicing and expense tracking.

Cons

While the tiered pricing structure has benefits its frustrating having to add essential features like accounts payable.

Pros

It offers numerous features but I primarily use the time counter for invoicing clients. The automated invoice sending is another convenient feature.

Cons

The user interface is a bit cluttered and Im not thrilled with the delayed support.

Pros

Don't have any positive points to mention. The new version is terrible, don't use this platform.

Cons

We're completely down. It's been over a week and support hasn't actually helped, no one seems to be resolving anything. To make matters worse, they moved our data from the classic setup to the new version without warning and we're now missing a huge amount of information. We've been using it for 12 years and this has honestly been the worst day in our firm's history. Right now, we have ten agents who can't bill or even generate quotes and the entire business grinds to a halt because we're being pushed onto a "new platform" that feels completely unreliable.

Pros

FreshBooks aids in income and expense calculations simplifying financial management.

Cons

A revamped user interface for FreshBooks would be welcomed.

Pros

Makes it simpler to track my monthly income and expenses. I usually rely on it to calculate my finances each month and it helps me stay organized.

Cons

In my opinion, a more polished new user interface would be even better.

Pros

After freelancing for over 20 years, I've always found the finance side the most exhausting part... especially invoicing and waiting to get paid. That changed when I moved to this tool more than a decade ago and I haven't had a reason to switch. During tax season, it seriously makes everything smoother. I also keep it connected to my business credit card so it automatically tracks my business expenses as they come in.

Cons

I offer a few different kinds of services so it would be really nice to save multiple invoice templates and pick the right one depending on the client and what I'm selling. Still since they've continually improved the product over time, I'm assuming that feature may show up eventually.

Pros

The best part is being able to integrate the tool with Stripe and link it to my bank account for real-time financial updates.

Cons

The price especially for the pro version seems too high for me although Im still a new user.

Pros

So I don't actually rely on every feature since my day-to-day work is pretty specific but the part I'm genuinely happy with is the automatic email notifications for late payments. Being able to customize the message text and set the timing trigger is really useful and saves a lot of follow-up.

Cons

A colleague I interact with is very particular about receiving a PDF invoice. The software can generate a PDF for me but it still requires sending it through a separate email. As a result, the client typically responds to that manual email rather than the automated one I could send and I end up losing some invoice history. It also ends up looking like the system email was never opened, even though the invoice exchange happened.

Pros

For a typical business owner juggling a bunch of tasks, handling billing can feel like a chore. As a small business owner, I appreciate that I can enter just the basic details and quickly generate an invoice. Recurring billing is easily the standout feature! It keeps the whole process simple and feels pretty foolproof.

Cons

Billing reminders aren't my favorite part of the app. It's not immediately obvious which clients will receive a reminder, you end up opening the client's info screen and hunting for that small checkmark. I'd also rather receive the reminder myself and have an option to forward it on. That would help avoid the awkward situation where a reminder goes out even though the client already paid by check but the payment hasn't been entered into the system yet.

Pros

Billing can feel tedious for business owners juggling multiple roles. With FreshBooks minimal information is needed to quickly send an invoice. The recurring billing feature simplifies the process and minimizes errors.

Cons

The billing reminder system isnt user-friendly. Its unclear which clients will receive reminders without checking each one individually. Id prefer to receive reminders myself for better control.

Pros

Although I dont use all the features I appreciate the automatic emails for late payments. Being able to customize the email text and timing is a great feature.

Cons

One client insists on a PDF invoice but then I have to send a separate email. Its frustrating because they only respond to that email missing the automated one.

Pros

Ive freelanced for over 20 years and always disliked invoicing and getting paid until I switched to FreshBooks more than a decade ago. Its connected to my business credit card making tax time a breeze.

Cons

I offer various services and wish I could save multiple invoice templates based on client needs. Im hopeful theyll add this feature considering their track record for improvement.

Pros

Really enjoy using this software, it's helped my startup grow by letting me send invoices quickly and without hassle. I can also track every cost I've made and get a clear view of my company's finances and everything feels nicely organized. Processing through it is quick so I spend less time on admin and more time focusing on the business.

Cons

No real problems to report. It works well for me and I don't see myself switching to something like QuickBooks.

Pros

It has been a solid fit for handling all my business invoicing in one place. The interface feels really polished and it's simple to work through, plus there are plenty of integrations to connect with the other tools I use. Even if someone is new to accounting, the platform doesn't seem overly complicated to get started with.

Cons

The only real downside is the monthly price which can feel a bit high compared to other competitors.

Pros

Really solid suite of features overall. It keeps accounts neatly organized which helps a lot when you're dealing with compliance requirements. The platform is also well-aligned with trusted, reputable software solutions so it feels dependable. Customer support includes instant call assistance and the whole setup ties in nicely with invoicing and great project management. Payments are handled through a secure gateway that accepts Stripe so collecting payments is simple. The 30-day trial is genuinely impressive too, no credit card is required which makes it much easier to test drive the software. It's a good fit for self-employed solopreneurs, agencies and consultancies.

Cons

Would be nice to have more payment processor options for flexibility but aside from that there isn't anything notably bad to report about the software.

Pros

So simple to use, its interface feels self-explanatory and doesn't come across as overly complicated. The built in features let me automate a lot of different parts of my business without much hassle.

Cons

Right now it doesn't integrate with other tools I rely on, like ReceiptBank. If that connection were available, it would be a perfect setup for me.

Pros

The invoicing tools in FreshBooks are outstanding. Creating the first invoice takes just minutes with minimal setup.

Cons

I wish the basic plans offered more features so upgrading to higher-priced plans wouldnt be necessary.

Pros

Invoicing tools are easily the best part. The whole process is simple and you can put together and send your first invoice within minutes without much setup or hassle.

Cons

It'd be nice if the more basic, lower-priced plans included a few more features since upgrading to higher-tier plans feels necessary sooner than expected.