FreshBooks Reviews

Pros

While it occasionally has bugs the fast-working customer service promptly resolves them.

Cons

Though it occasionally has bugs theyre usually fixed promptly though it can be frustrating.

Pros

FreshBooks offers many integration options like Gusto for streamlined payroll tracking making accounting operations seamless from invoicing to automatic reporting.

Cons

The application should be more flexible regarding fees and handle large data quantities better to avoid crashes.

Pros

Biggest win for me is how easy it was to use. Getting started was simple and I was up and running quickly for AR and AP activities. Compared to the other tools I've tried which took a lot more effort to configure, this one felt far more painless.

Cons

There are definitely trade-offs, some functionality, customizability and overall power are limited compared to more complex solutions. I wish it had offered more customization right from the beginning and then still kept the user-friendliness, adding extra customization after setup would've been the ideal approach.

Pros

Project Tracker and the job profitability feature have been really helpful for keeping tabs on each job and understanding how things are performing.

Cons

Bank connection behavior is a deal breaker. On the first run, I only saw the date picker and account selection and after that it never showed up again... so I had to manually feed transactions. Even then, it only imports debits and not deposits which is completely unacceptable.

Pros

The best thing about FreshBooks is its user-friendly interface and visual appeal. Every feature is perfectly designed eliminating the need for extensive training.

Cons

Expanding payment options like credit card and bank transfers to more countries would be beneficial.

Pros

We're using this package just for Accounts Receivable.. specifically for tech service invoices while working on site. Setup feels simple and it's been reliable for us.

Cons

It would be better if it also included Accounts Payable so we could manage the full project workflow along with costing in one place.

Pros

FreshBooks is incredibly easy to use offering convenient payment options and a lovely layout.

Cons

Its incredibly user-friendly and customizable making it easy to send and receive invoices.

Pros

Has a solid set of integrations, like Gusto which helps with more detailed payroll tracking. It also makes day-to-day accounting more comfortable, from sending invoices to generating automatic reports without as much manual work.

Cons

Could be more flexible with pricing since you still pay even when you don't end up using every feature. Also, the app occasionally crashes when dealing with large amounts of data.

Pros

The Automated Bank Reconciliation feature was my favorite aspect of this accounting software. It fulfilled a critical need in my business aiding in organizing and sorting transactions efficiently.

Cons

My main gripe with the software is its limited timeline for importing transactions from connected bank accounts forcing manual statement uploads due to this restriction.

Pros

As I expanded my business the softwares features proved invaluable for managing accounts and records efficiently.

Cons

I regret not discovering and using this software earlier in my business endeavors.

Pros

The invoicing process is straightforward and user-friendly making it ideal for new companies to start managing records effectively.

Cons

Security concerns arise from potential hacker access to customer accounts putting sensitive personal data at risk.

Pros

I particularly enjoy the Freshbot feature for communication and the Affiliate programs generous payouts per sale.

Cons

Having customer support available on weekends would be beneficial for users like me who rely on the software regularly.

Pros

Ease of use is the highlight of this software for me. Upon logging in I found all my accounts seamlessly integrated facilitating easy expense tracking and budget maintenance.

Cons

While the software served me well I made the switch because I preferred the convenience of Turbo Tax self-employed and TurboTax combined into a single platform for tax filing.

Pros

The softwares simplicity in issuing invoices and receiving payments is what I appreciate the most.

Cons

Despite its merits the software presents a challenge with varying reports for the same period and attempts to resolve this through customer support have been inconclusive.

Pros

The invoice process feels simple to use. It's also pretty quick to get the hang of when you're a new company getting started and it does a solid job of keeping your records organized.

Cons

Security is the biggest worry here, there's a real concern about hackers getting into customers' accounts especially since sensitive personal information is involved.

Pros

Built in features really came in handy as I grew my business. It's been useful for managing my accounts and keeping my records organized without much hassle.

Cons

Wish I'd started using the software earlier.

Pros

The user-friendly interface and responsive customer support make my experience with this software highly satisfactory.

Cons

Managing numerous clients can become costly especially with occasional software crashes adding to the challenge.

Pros

The simplicity and ease of use are the aspects of this software that appeal to me the most.

Cons

I approached this software with an open mind and found no significant issues.

Pros

While still exploring its features I find FreshBooks to be organized and user-friendly with no complaints so far.

Cons

While generally satisfied minor enhancements such as color-coded tabs and widgets are desired for improved usability.

Pros

Sending invoices directly to clients without saving them to my laptop is a huge plus. I appreciate the tracking of due dates and the interface is both visually appealing and easy to navigate. Despite being in accounts not once have I needed to contact customer service in the last two years.

Cons

I had to navigate the learning curve independently and I believe the mobile app could be enhanced to provide more detailed information akin to the website.