FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Not specified, 11-50 employees

More than a year

4.0

“Freshbooks is great for managing automatic invoicing”

Pros

Setting up recurring invoices offers great flexibility allowing me to choose various frequencies like weekly monthly or annually. The process is swift taking only minutes to set up.

Cons

Since my primary use involves setting up recurring invoices Ive noticed its a bit too effortless to accidentally overwrite data like contacts. Moreover I feel it could benefit from a more robust filtering option to manage active and inactive recurring invoices effectively.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

D
Derek

Construction, 51-100 employees

Less than 6 months

3.0

“Get rid of freshbooks”

Pros

I found the softwares installation process to be straightforward and user-friendly.

Cons

Frequent system crashes and data loss issues detract from the softwares reliability.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

4

Functionality

4

MJN
Mogne Julio Namarroi

Consumer Electronics, 1-10 employees

More than a year

5.0

“strong history”

Pros

The range of highlights is really helpful and it can be accessed through multiple utilities if you ever need to put in extra effort. I also appreciate the history of past deals since it makes it simpler to track what's happened over time.

Cons

A big fan of it and I recommend it to pretty much everyone. That said, the newer interface and its utility-focused features can be a downside for clients who haven't built up their comfort level yet.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

T
Thomas

Writing and Editing, 1-10 employees

Less than 6 months

5.0

“Great software to use”

Pros

The ease of adding and arranging third-party apps within FreshBooks enhances its usability providing numerous accessible options.

Cons

Although the mobile app has limitations such as inability to attach certain documents it remains more user-friendly than competing apps prone to freezing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

QHP
Quratulain Habib, PMP

Information Technology and Services, 1-10 employees

Less than a year

5.0

“great for freelancers”

Pros

Accounting tools can feel dated and a lot of people end up living in spreadsheets. It completely changed that for me, It made invoicing feel polished and client billing much more simple when I was freelancing. After switching, it was pretty clear that accounting doesn't have to be messy and tasks like creating invoices or logging expenses don't turn into a time-sink. The reporting, expense tracking/file submission, mobile app support and invoicing flow all feel strong for the reasonable price they charge.

Cons

Missing multi-currency accounting is a letdown and the pricing structure gets a bit awkward since it's tied to a per-client setup. The Lite plan also feels pricey for someone just starting out, why limit it to only 5 clients?

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

L
Lissette

Accounting, 500+ employees

More than a year

5.0

“Fresh books made my life easier”

Pros

The invoice feature of FreshBooks significantly simplifies the invoicing process for me enhancing efficiency.

Cons

Language options would enhance accessibility for users requiring different language support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Shayna

Education Management, 1-10 employees

More than a year

5.0

“Excellent Option for Our Needs”

Pros

Setting up and using FreshBooks is straightforward with monthly invoicing and credit card billing made easy. Transitioning to the current version may require some adjustment but is ultimately manageable.

Cons

The software fulfills our requirements efficiently without any notable drawbacks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MM
MUHAMMAD MOINUDDIN

Mechanical or Industrial Engineering, 11-50 employees

More than a year

5.0

“effortless expense tracking”

Pros

This business management tool works well for freelancers, business owners, employees and contractors. It lets you create and manage invoices, track your daily expenses with a clear chart and monitor project time. There's also a way to log payments, both what's received and what's remaining... so you always have visibility into your cash flow. Also, it generates reports for income, expenditures and overheads on a weekly, monthly and annual basis. Overall, it genuinely makes running a business simpler than it used to be.

Cons

Since it's a paid platform, once the trial ends it prompts you to provide a payment method. Bigger businesses can usually handle the cost but smaller businesses may find it hard to afford for day-to-day operations.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

KM
Kevin McAuley

Computer & Network Security, 1-10 employees

More than a year

5.0

“simple to use”

Pros

So simple to use. I'm not a fan of accounting and I especially appreciate that you don't have to set up a chart of accounts. It handles expense and time tracking, then lets you generate invoices from that data... so everything flows together and just works.

Cons

It would be helpful to have stronger options for locating older time entries since right now searching isn't as convenient as it could be. The good news is the product is actively improving so this kind of thing may get addressed later.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

M
MUHAMMAD

Mechanical or Industrial Engineering, 11-50 employees

More than a year

5.0

“Business Supporting Tool”

Pros

FreshBooks serves as a versatile business management tool for freelancers business owners employees and contractors offering features for invoicing expense tracking project management and financial reporting.

Cons

The softwares transition to a paid model after the trial period may pose affordability challenges for small-scale businesses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B
Beebek

Education Management, 101-500 employees

More than a year

5.0

“Why FreshBooks?”

Pros

FreshBooks is particularly suited for startup companies offering robust invoice management features. I especially appreciated the estimating feature for individual customers and projects.

Cons

I find that FreshBooks lacks robust accounting functionalities.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

SJ
Shayna Jewell

Education Management, 1-10 employees

More than a year

5.0

“Solid setup”

Pros

Setup and day-to-day use have been simple. We're already on our second version of the software and moving to the latest release was a little tricky at first but once we spent some time testing it and contacted customer support a number of times, everything clicked and was resolved fast. Monthly recurring invoicing plus credit card billing are handled smoothly here and it really feels like "set it and forget it" while still letting you make updates whenever something changes.

Cons

Nothing stands out as a real problem. It's doing exactly what we need, quickly and efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J
Jaelynn

Hospitality, 11-50 employees

More than a year

5.0

“Best Invoice Software”

Pros

FreshBooks stands out among similar software options due to its affordability and ease of use making invoice formatting hassle-free and receiving recommendations from clients.

Cons

My experience using this software has been consistently trouble-free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

K
Kevin

Computer & Network Security, 1-10 employees

More than a year

5.0

“Accounting software for non accountants”

Pros

FreshBooks simplifies accounting tasks eliminating the need for complex setups and allowing seamless tracking of expenses and invoicing.

Cons

Improved methods for accessing old time entries would enhance user experience a potential area for future development.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

R
Rex

E-Learning, 500+ employees

More than a year

5.0

“FreshBooks Review”

Pros

The software boasts an impressive interface that caught my eye.

Cons

As far as my experience goes I havent encountered any issues with its functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S
Scott

Design, 51-100 employees

Less than a year

4.0

“A great way to get our books current with technology”

Pros

Transitioning from spreadsheets to FreshBooks has been a game-changer for our growing business. It has brought us up to date with modern practices and has streamlined our operations effectively.

Cons

Adapting to the user interface required some time and I believe theres room for further enhancements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

LV
Lissette Vazquez

Accounting, 500+ employees

More than a year

5.0

“Awesome features”

Pros

I really love the invoice feature! It's made my billing process a lot easier and quicker to manage.

Cons

Would be even better if the program supported more languages.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

E
Esther

Media Production, 1-10 employees

5.0

“Excellent”

Pros

The language used in FreshBooks is simple and engaging making it accessible to everyone.

Cons

Some of the terminologies used can be challenging to grasp without consulting a dictionary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Andy

Information Technology and Services, 1-10 employees

4.0

“Easy Invoicing with FreshBooks”

Pros

The easy invoicing functionality of FreshBooks simplifies billing and payment processing streamlining the entire process from setup to payment receipt.

Cons

Occasionally delayed delivery of sent invoices is a minor inconvenience observed with FreshBooks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A
Anonymous

Computer Software, 11-50 employees

More than a year

4.0

“setup is quick”

Pros

Setting up recurring invoices is pretty flexible, there's a lot of control over how often they go out (weekly, monthly, quarterly, annually, etc.) and you can also customize what's included in each invoice. Getting recurring invoices created takes only a few minutes which is a big time saver.

Cons

Because I mainly use it for recurring invoices, I've run into situations where it's a bit too simple to overwrite existing data like contacts. Also, the view filters could use an upgrade, right now it really needs stronger filtering to quickly separate active from inactive recurring invoices.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8