FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Not specified, 11-50 employees
More than a year
“Freshbooks is great for managing automatic invoicing”
Pros
Setting up recurring invoices offers great flexibility allowing me to choose various frequencies like weekly monthly or annually. The process is swift taking only minutes to set up.
Cons
Since my primary use involves setting up recurring invoices Ive noticed its a bit too effortless to accidentally overwrite data like contacts. Moreover I feel it could benefit from a more robust filtering option to manage active and inactive recurring invoices effectively.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Construction, 51-100 employees
Less than 6 months
“Get rid of freshbooks”
Pros
I found the softwares installation process to be straightforward and user-friendly.
Cons
Frequent system crashes and data loss issues detract from the softwares reliability.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Consumer Electronics, 1-10 employees
More than a year
“strong history”
Pros
The range of highlights is really helpful and it can be accessed through multiple utilities if you ever need to put in extra effort. I also appreciate the history of past deals since it makes it simpler to track what's happened over time.
Cons
A big fan of it and I recommend it to pretty much everyone. That said, the newer interface and its utility-focused features can be a downside for clients who haven't built up their comfort level yet.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Writing and Editing, 1-10 employees
Less than 6 months
“Great software to use”
Pros
The ease of adding and arranging third-party apps within FreshBooks enhances its usability providing numerous accessible options.
Cons
Although the mobile app has limitations such as inability to attach certain documents it remains more user-friendly than competing apps prone to freezing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“great for freelancers”
Pros
Accounting tools can feel dated and a lot of people end up living in spreadsheets. It completely changed that for me, It made invoicing feel polished and client billing much more simple when I was freelancing. After switching, it was pretty clear that accounting doesn't have to be messy and tasks like creating invoices or logging expenses don't turn into a time-sink. The reporting, expense tracking/file submission, mobile app support and invoicing flow all feel strong for the reasonable price they charge.
Cons
Missing multi-currency accounting is a letdown and the pricing structure gets a bit awkward since it's tied to a per-client setup. The Lite plan also feels pricey for someone just starting out, why limit it to only 5 clients?
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Accounting, 500+ employees
More than a year
“Fresh books made my life easier”
Pros
The invoice feature of FreshBooks significantly simplifies the invoicing process for me enhancing efficiency.
Cons
Language options would enhance accessibility for users requiring different language support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Education Management, 1-10 employees
More than a year
“Excellent Option for Our Needs”
Pros
Setting up and using FreshBooks is straightforward with monthly invoicing and credit card billing made easy. Transitioning to the current version may require some adjustment but is ultimately manageable.
Cons
The software fulfills our requirements efficiently without any notable drawbacks.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“effortless expense tracking”
Pros
This business management tool works well for freelancers, business owners, employees and contractors. It lets you create and manage invoices, track your daily expenses with a clear chart and monitor project time. There's also a way to log payments, both what's received and what's remaining... so you always have visibility into your cash flow. Also, it generates reports for income, expenditures and overheads on a weekly, monthly and annual basis. Overall, it genuinely makes running a business simpler than it used to be.
Cons
Since it's a paid platform, once the trial ends it prompts you to provide a payment method. Bigger businesses can usually handle the cost but smaller businesses may find it hard to afford for day-to-day operations.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Computer & Network Security, 1-10 employees
More than a year
“simple to use”
Pros
So simple to use. I'm not a fan of accounting and I especially appreciate that you don't have to set up a chart of accounts. It handles expense and time tracking, then lets you generate invoices from that data... so everything flows together and just works.
Cons
It would be helpful to have stronger options for locating older time entries since right now searching isn't as convenient as it could be. The good news is the product is actively improving so this kind of thing may get addressed later.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“Business Supporting Tool”
Pros
FreshBooks serves as a versatile business management tool for freelancers business owners employees and contractors offering features for invoicing expense tracking project management and financial reporting.
Cons
The softwares transition to a paid model after the trial period may pose affordability challenges for small-scale businesses.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Education Management, 101-500 employees
More than a year
“Why FreshBooks?”
Pros
FreshBooks is particularly suited for startup companies offering robust invoice management features. I especially appreciated the estimating feature for individual customers and projects.
Cons
I find that FreshBooks lacks robust accounting functionalities.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Education Management, 1-10 employees
More than a year
“Solid setup”
Pros
Setup and day-to-day use have been simple. We're already on our second version of the software and moving to the latest release was a little tricky at first but once we spent some time testing it and contacted customer support a number of times, everything clicked and was resolved fast. Monthly recurring invoicing plus credit card billing are handled smoothly here and it really feels like "set it and forget it" while still letting you make updates whenever something changes.
Cons
Nothing stands out as a real problem. It's doing exactly what we need, quickly and efficiently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospitality, 11-50 employees
More than a year
“Best Invoice Software”
Pros
FreshBooks stands out among similar software options due to its affordability and ease of use making invoice formatting hassle-free and receiving recommendations from clients.
Cons
My experience using this software has been consistently trouble-free.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Computer & Network Security, 1-10 employees
More than a year
“Accounting software for non accountants”
Pros
FreshBooks simplifies accounting tasks eliminating the need for complex setups and allowing seamless tracking of expenses and invoicing.
Cons
Improved methods for accessing old time entries would enhance user experience a potential area for future development.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
E-Learning, 500+ employees
More than a year
“FreshBooks Review”
Pros
The software boasts an impressive interface that caught my eye.
Cons
As far as my experience goes I havent encountered any issues with its functionality.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 51-100 employees
Less than a year
“A great way to get our books current with technology”
Pros
Transitioning from spreadsheets to FreshBooks has been a game-changer for our growing business. It has brought us up to date with modern practices and has streamlined our operations effectively.
Cons
Adapting to the user interface required some time and I believe theres room for further enhancements.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Accounting, 500+ employees
More than a year
“Awesome features”
Pros
I really love the invoice feature! It's made my billing process a lot easier and quicker to manage.
Cons
Would be even better if the program supported more languages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Media Production, 1-10 employees
“Excellent”
Pros
The language used in FreshBooks is simple and engaging making it accessible to everyone.
Cons
Some of the terminologies used can be challenging to grasp without consulting a dictionary.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
“Easy Invoicing with FreshBooks”
Pros
The easy invoicing functionality of FreshBooks simplifies billing and payment processing streamlining the entire process from setup to payment receipt.
Cons
Occasionally delayed delivery of sent invoices is a minor inconvenience observed with FreshBooks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
7
Computer Software, 11-50 employees
More than a year
“setup is quick”
Pros
Setting up recurring invoices is pretty flexible, there's a lot of control over how often they go out (weekly, monthly, quarterly, annually, etc.) and you can also customize what's included in each invoice. Getting recurring invoices created takes only a few minutes which is a big time saver.
Cons
Because I mainly use it for recurring invoices, I've run into situations where it's a bit too simple to overwrite existing data like contacts. Also, the view filters could use an upgrade, right now it really needs stronger filtering to quickly separate active from inactive recurring invoices.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8