FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MS

Maria Smirnova

Accounting, 500+ employees

More than a year

5.0
April 2021

Fantastic support

Pros

Has a solid set of integrations, like Gusto which helps with more detailed payroll tracking. It also makes day-to-day accounting more comfortable, from sending invoices to generating automatic reports without as much manual work.

Cons

Could be more flexible with pricing since you still pay even when you don't end up using every feature. Also, the app occasionally crashes when dealing with large amounts of data.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

R

Ricardo

Marketing and Advertising, 1-10 employees

Less than a year

5.0
March 2021

Palaciobox Accounting using FreshBooks

Pros

The Automated Bank Reconciliation feature was my favorite aspect of this accounting software. It fulfilled a critical need in my business aiding in organizing and sorting transactions efficiently.

Cons

My main gripe with the software is its limited timeline for importing transactions from connected bank accounts forcing manual statement uploads due to this restriction.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

D

Duncan

Hospital & Health Care, 1-10 employees

More than a year

5.0
March 2021

Handy and helpfully good

Pros

As I expanded my business the softwares features proved invaluable for managing accounts and records efficiently.

Cons

I regret not discovering and using this software earlier in my business endeavors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dana

Design, 11-50 employees

Less than a year

5.0
March 2021

Finances under control

Pros

The invoicing process is straightforward and user-friendly making it ideal for new companies to start managing records effectively.

Cons

Security concerns arise from potential hacker access to customer accounts putting sensitive personal data at risk.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Elelwani

Education Management, 11-50 employees

5.0
March 2021

Freshbooks is easy to use and it is so organised. Not expensive and very much useful for all purpose

Pros

I particularly enjoy the Freshbot feature for communication and the Affiliate programs generous payouts per sale.

Cons

Having customer support available on weekends would be beneficial for users like me who rely on the software regularly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

R

Rachel

Motion Pictures and Film, 1-10 employees

4.0
March 2021

Accounting made easy

Pros

Ease of use is the highlight of this software for me. Upon logging in I found all my accounts seamlessly integrated facilitating easy expense tracking and budget maintenance.

Cons

While the software served me well I made the switch because I preferred the convenience of Turbo Tax self-employed and TurboTax combined into a single platform for tax filing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

E

Elena

Health, Wellness and Fitness, 51-100 employees

Less than 6 months

2.0
March 2021

Elena Pilin

Pros

The softwares simplicity in issuing invoices and receiving payments is what I appreciate the most.

Cons

Despite its merits the software presents a challenge with varying reports for the same period and attempts to resolve this through customer support have been inconclusive.

Rating Distribution

Ease of use

10

Value for money

3

Customer Support

4

Functionality

4

DR

Dana Robinson

Design, 11-50 employees

Less than a year

5.0
March 2021

impressive

Pros

The invoice process feels simple to use. It's also pretty quick to get the hang of when you're a new company getting started and it does a solid job of keeping your records organized.

Cons

Security is the biggest worry here, there's a real concern about hackers getting into customers' accounts especially since sensitive personal information is involved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

DW

Duncan Weir

Hospital & Health Care, 1-10 employees

More than a year

5.0
March 2021

had a good experience

Pros

Built in features really came in handy as I grew my business. It's been useful for managing my accounts and keeping my records organized without much hassle.

Cons

Wish I'd started using the software earlier.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

S

Stacey

Hospitality, 1-10 employees

4.0
March 2021

Freshbooks not so fresh

Pros

The user-friendly interface and responsive customer support make my experience with this software highly satisfactory.

Cons

Managing numerous clients can become costly especially with occasional software crashes adding to the challenge.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

3.0
March 2021

Definitely a try

Pros

The simplicity and ease of use are the aspects of this software that appeal to me the most.

Cons

I approached this software with an open mind and found no significant issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

A

Amber

Facilities Services, 1-10 employees

Less than 6 months

4.0
February 2021

My experience with Freshbook

Pros

While still exploring its features I find FreshBooks to be organized and user-friendly with no complaints so far.

Cons

While generally satisfied minor enhancements such as color-coded tabs and widgets are desired for improved usability.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

L

Leonette

Construction, 11-50 employees

More than a year

5.0
February 2021

Best all-in-one expense tracking

Pros

Sending invoices directly to clients without saving them to my laptop is a huge plus. I appreciate the tracking of due dates and the interface is both visually appealing and easy to navigate. Despite being in accounts not once have I needed to contact customer service in the last two years.

Cons

I had to navigate the learning curve independently and I believe the mobile app could be enhanced to provide more detailed information akin to the website.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not specified, 11-50 employees

More than a year

4.0
February 2021

Freshbooks is great for managing automatic invoicing

Pros

Setting up recurring invoices offers great flexibility allowing me to choose various frequencies like weekly monthly or annually. The process is swift taking only minutes to set up.

Cons

Since my primary use involves setting up recurring invoices Ive noticed its a bit too effortless to accidentally overwrite data like contacts. Moreover I feel it could benefit from a more robust filtering option to manage active and inactive recurring invoices effectively.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

D

Derek

Construction, 51-100 employees

Less than 6 months

3.0
February 2021

Get rid of freshbooks

Pros

I found the softwares installation process to be straightforward and user-friendly.

Cons

Frequent system crashes and data loss issues detract from the softwares reliability.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

4

Functionality

4

MJN

Mogne Julio Namarroi

Consumer Electronics, 1-10 employees

More than a year

5.0
February 2021

strong history

Pros

The range of highlights is really helpful and it can be accessed through multiple utilities if you ever need to put in extra effort. I also appreciate the history of past deals since it makes it simpler to track what's happened over time.

Cons

A big fan of it and I recommend it to pretty much everyone. That said, the newer interface and its utility-focused features can be a downside for clients who haven't built up their comfort level yet.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

T

Thomas

Writing and Editing, 1-10 employees

Less than 6 months

5.0
February 2021

Great software to use

Pros

The ease of adding and arranging third-party apps within FreshBooks enhances its usability providing numerous accessible options.

Cons

Although the mobile app has limitations such as inability to attach certain documents it remains more user-friendly than competing apps prone to freezing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

QHP

Quratulain Habib, PMP

Information Technology and Services, 1-10 employees

Less than a year

5.0
February 2021

great for freelancers

Pros

Accounting tools can feel dated and a lot of people end up living in spreadsheets. It completely changed that for me, It made invoicing feel polished and client billing much more simple when I was freelancing. After switching, it was pretty clear that accounting doesn't have to be messy and tasks like creating invoices or logging expenses don't turn into a time-sink. The reporting, expense tracking/file submission, mobile app support and invoicing flow all feel strong for the reasonable price they charge.

Cons

Missing multi-currency accounting is a letdown and the pricing structure gets a bit awkward since it's tied to a per-client setup. The Lite plan also feels pricey for someone just starting out, why limit it to only 5 clients?

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

L

Lissette

Accounting, 500+ employees

More than a year

5.0
February 2021

Fresh books made my life easier

Pros

The invoice feature of FreshBooks significantly simplifies the invoicing process for me enhancing efficiency.

Cons

Language options would enhance accessibility for users requiring different language support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Shayna

Education Management, 1-10 employees

More than a year

5.0
February 2021

Excellent Option for Our Needs

Pros

Setting up and using FreshBooks is straightforward with monthly invoicing and credit card billing made easy. Transitioning to the current version may require some adjustment but is ultimately manageable.

Cons

The software fulfills our requirements efficiently without any notable drawbacks.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10