Maria Smirnova
Accounting, 500+ employees
More than a year
“Fantastic support”
Pros
Has a solid set of integrations, like Gusto which helps with more detailed payroll tracking. It also makes day-to-day accounting more comfortable, from sending invoices to generating automatic reports without as much manual work.
Cons
Could be more flexible with pricing since you still pay even when you don't end up using every feature. Also, the app occasionally crashes when dealing with large amounts of data.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Ricardo
Marketing and Advertising, 1-10 employees
Less than a year
“Palaciobox Accounting using FreshBooks”
Pros
The Automated Bank Reconciliation feature was my favorite aspect of this accounting software. It fulfilled a critical need in my business aiding in organizing and sorting transactions efficiently.
Cons
My main gripe with the software is its limited timeline for importing transactions from connected bank accounts forcing manual statement uploads due to this restriction.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Duncan
Hospital & Health Care, 1-10 employees
More than a year
“Handy and helpfully good”
Pros
As I expanded my business the softwares features proved invaluable for managing accounts and records efficiently.
Cons
I regret not discovering and using this software earlier in my business endeavors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dana
Design, 11-50 employees
Less than a year
“Finances under control”
Pros
The invoicing process is straightforward and user-friendly making it ideal for new companies to start managing records effectively.
Cons
Security concerns arise from potential hacker access to customer accounts putting sensitive personal data at risk.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Elelwani
Education Management, 11-50 employees
“Freshbooks is easy to use and it is so organised. Not expensive and very much useful for all purpose”
Pros
I particularly enjoy the Freshbot feature for communication and the Affiliate programs generous payouts per sale.
Cons
Having customer support available on weekends would be beneficial for users like me who rely on the software regularly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rachel
Motion Pictures and Film, 1-10 employees
“Accounting made easy”
Pros
Ease of use is the highlight of this software for me. Upon logging in I found all my accounts seamlessly integrated facilitating easy expense tracking and budget maintenance.
Cons
While the software served me well I made the switch because I preferred the convenience of Turbo Tax self-employed and TurboTax combined into a single platform for tax filing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Elena
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
“Elena Pilin”
Pros
The softwares simplicity in issuing invoices and receiving payments is what I appreciate the most.
Cons
Despite its merits the software presents a challenge with varying reports for the same period and attempts to resolve this through customer support have been inconclusive.
Rating Distribution
Ease of use
10
Value for money
3
Customer Support
4
Functionality
4
Dana Robinson
Design, 11-50 employees
Less than a year
“impressive”
Pros
The invoice process feels simple to use. It's also pretty quick to get the hang of when you're a new company getting started and it does a solid job of keeping your records organized.
Cons
Security is the biggest worry here, there's a real concern about hackers getting into customers' accounts especially since sensitive personal information is involved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Duncan Weir
Hospital & Health Care, 1-10 employees
More than a year
“had a good experience”
Pros
Built in features really came in handy as I grew my business. It's been useful for managing my accounts and keeping my records organized without much hassle.
Cons
Wish I'd started using the software earlier.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Stacey
Hospitality, 1-10 employees
“Freshbooks not so fresh”
Pros
The user-friendly interface and responsive customer support make my experience with this software highly satisfactory.
Cons
Managing numerous clients can become costly especially with occasional software crashes adding to the challenge.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Anonymous
Not specified, 1-10 employees
Less than 6 months
“Definitely a try”
Pros
The simplicity and ease of use are the aspects of this software that appeal to me the most.
Cons
I approached this software with an open mind and found no significant issues.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Amber
Facilities Services, 1-10 employees
Less than 6 months
“My experience with Freshbook”
Pros
While still exploring its features I find FreshBooks to be organized and user-friendly with no complaints so far.
Cons
While generally satisfied minor enhancements such as color-coded tabs and widgets are desired for improved usability.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Leonette
Construction, 11-50 employees
More than a year
“Best all-in-one expense tracking”
Pros
Sending invoices directly to clients without saving them to my laptop is a huge plus. I appreciate the tracking of due dates and the interface is both visually appealing and easy to navigate. Despite being in accounts not once have I needed to contact customer service in the last two years.
Cons
I had to navigate the learning curve independently and I believe the mobile app could be enhanced to provide more detailed information akin to the website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not specified, 11-50 employees
More than a year
“Freshbooks is great for managing automatic invoicing”
Pros
Setting up recurring invoices offers great flexibility allowing me to choose various frequencies like weekly monthly or annually. The process is swift taking only minutes to set up.
Cons
Since my primary use involves setting up recurring invoices Ive noticed its a bit too effortless to accidentally overwrite data like contacts. Moreover I feel it could benefit from a more robust filtering option to manage active and inactive recurring invoices effectively.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Derek
Construction, 51-100 employees
Less than 6 months
“Get rid of freshbooks”
Pros
I found the softwares installation process to be straightforward and user-friendly.
Cons
Frequent system crashes and data loss issues detract from the softwares reliability.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
4
Functionality
4
Mogne Julio Namarroi
Consumer Electronics, 1-10 employees
More than a year
“strong history”
Pros
The range of highlights is really helpful and it can be accessed through multiple utilities if you ever need to put in extra effort. I also appreciate the history of past deals since it makes it simpler to track what's happened over time.
Cons
A big fan of it and I recommend it to pretty much everyone. That said, the newer interface and its utility-focused features can be a downside for clients who haven't built up their comfort level yet.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Thomas
Writing and Editing, 1-10 employees
Less than 6 months
“Great software to use”
Pros
The ease of adding and arranging third-party apps within FreshBooks enhances its usability providing numerous accessible options.
Cons
Although the mobile app has limitations such as inability to attach certain documents it remains more user-friendly than competing apps prone to freezing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Quratulain Habib, PMP
Information Technology and Services, 1-10 employees
Less than a year
“great for freelancers”
Pros
Accounting tools can feel dated and a lot of people end up living in spreadsheets. It completely changed that for me, It made invoicing feel polished and client billing much more simple when I was freelancing. After switching, it was pretty clear that accounting doesn't have to be messy and tasks like creating invoices or logging expenses don't turn into a time-sink. The reporting, expense tracking/file submission, mobile app support and invoicing flow all feel strong for the reasonable price they charge.
Cons
Missing multi-currency accounting is a letdown and the pricing structure gets a bit awkward since it's tied to a per-client setup. The Lite plan also feels pricey for someone just starting out, why limit it to only 5 clients?
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Lissette
Accounting, 500+ employees
More than a year
“Fresh books made my life easier”
Pros
The invoice feature of FreshBooks significantly simplifies the invoicing process for me enhancing efficiency.
Cons
Language options would enhance accessibility for users requiring different language support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Shayna
Education Management, 1-10 employees
More than a year
“Excellent Option for Our Needs”
Pros
Setting up and using FreshBooks is straightforward with monthly invoicing and credit card billing made easy. Transitioning to the current version may require some adjustment but is ultimately manageable.
Cons
The software fulfills our requirements efficiently without any notable drawbacks.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10