FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Consumer Electronics, 1-10 employees
More than a year
“Usable apparatus limitless assets”
Pros
The softwares versatility and range of features make it suitable for various utilities providing historical sales data and simplifying operations.
Cons
Despite my enthusiasm for FreshBooks its modern interface and utility features may pose challenges for users with varying levels of tech proficiency.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
E-Learning, 500+ employees
More than a year
“cool interface”
Pros
The interface in this software looks really slick and enjoyable to use. Everything feels well laid out which makes the overall experience feel smoother and more engaging.
Cons
No complaints at all, there's nothing about how it works that I would change.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“Best for Freelancers”
Pros
FreshBooks revolutionized my perception of accounting software with its user-friendly interface and efficient invoicing and expense tracking features making tedious tasks manageable.
Cons
Limitations like lack of multi-currency support and pricing model complexities especially concerning the Lite plans client limit hinder its suitability for freelancers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Hardware, 1-10 employees
More than a year
“The best commentary on freshbook”
Pros
FreshBooks offers incredible ease of use particularly with its billing tool that streamlines customer interactions and enables quick invoice generation.
Cons
While the tool offers considerable functionality further improvements are needed particularly in contract personalization and addressing accounting errors.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Construction, 11-50 employees
More than a year
“works perfectly”
Pros
Love that I can send invoices straight to the client without having to save anything on my laptop first. Tracking what's due and when is also a strong point and the visuals look sharp. The interface is simple to navigate and since I work in accounts (but I'm not an accountant), it fits my workflow well. I've been using it for about two years and I've never needed to reach out to customer service.
Cons
I ended up learning most things on my own and the mobile app could be updated to include more details similar to what's available on the website.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Not specified, 1-10 employees
Less than 6 months
“Amazing Software”
Pros
Listening to books while keeping my hands free for crocheting is a convenient feature I appreciate.
Cons
Persistent issues with the apps reader functionality remain despite extensive troubleshooting efforts.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
10
Education Management, 101-500 employees
Less than 6 months
“5 Stars Reveiw”
Pros
FreshBooks meets my expectations with its filtering and transaction features facilitating double-entry accounting detailed client records team collaboration and time tracking.
Cons
Certain website features and interface excellence are lacking in the mobile apps.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not specified, 1-10 employees
Less than 6 months
“Amazing but can be more faster.”
Pros
The easy invoicing feature especially the ability to send bills and receive payments seamlessly is immensely helpful for small and medium businesses like mine.
Cons
Despite its impressive features the softwares sluggish performance particularly in website loading and initial deployment is noticeable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Architecture & Planning, 11-50 employees
More than a year
“in general”
Pros
FreshBooks offers comprehensive features ideal for entrepreneurs and their teams including collaboration tools invoice creation expense tracking and mobile accessibility.
Cons
Overall satisfaction leaves little room for criticism.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Banking, 500+ employees
Less than 6 months
“the best”
Pros
Despite its slightly higher cost I appreciate the effectiveness of this product prioritizing functionality over price.
Cons
I have no complaints about the software it performs flawlessly for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 101-500 employees
More than a year
“I liked it”
Pros
Works really well for invoice management if you're running a startup. It covers the basics like invoicing and the estimating feature stood out to me, being able to create estimates is important both for individual customers and for tracking project work.
Cons
Accounting features aren't as strong in it compared to the rest of the tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“made billing and tax calculation easy”
Pros
There's a specific tax calculation function I really liked and the billing and invoice features are genuinely awesome.
Cons
So far, I haven't noticed any issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Banking, 500+ employees
More than a year
“recommended”
Pros
Starting with it through the free trial made it simple to test out the product and once we felt confident, we could adjust and commit financially for the software. The realtime invoice tracking is especially useful and feels like one of the best features.
Cons
Still doesn't offer direct integration with other CRMs and that's something I'd really like to see improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Research, 1-10 employees
Free Trial
“i rely on it”
Pros
When I'm visiting customers, I don't have to worry anymore about how to follow up on expenses. Moving my back-office admin work to it has reduced that workload a lot. Everything feels more organized and structured now which used to be a major time killer for me. Going electronic with my finances also means I don't have to chase or store piles of paperwork like I did before. It even helps me get a clearer view of how I'm allocating my time so I can estimate billable hours and hourly rates more accurately for both current and upcoming consulting work. That's better for customers and better for me. In a highly competitive market, pricing accuracy really matters and FreshBooks supports that.
Cons
Support and customer service have been working well and it's there when I need help... especially during new software setup. Honestly there isn't much to complain about here. Kudos to it for doing a great job.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Computer Software, 1-10 employees
More than a year
“highly useful”
Pros
I use this software every day for work and it's been genuinely solid. I've tried a few other tools like it but they didn't feel as dependable or useful. This one really does the job so I can't compare it in a fair way, Its usefulness stands out. I've had a positive experience with it overall. If you're considering it, install it and give it a try, you might forget about the other options afterward because it's that worthwhile.
Cons
No cons from me, I like it
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Civic & Social Organization, 1-10 employees
Free Trial
“strong features”
Pros
It is a solid upgrade for business management. The Invoice and Expenses features really help keep your daily financial records accurate and clear. The way it handles taxes accountability is especially helpful and feels like a key detail rather than an afterthought.
Cons
Should have better language support, at minimum, a proper Spanish translation of the app.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Banking, 11-50 employees
Less than a year
“2021's top accounting website”
Pros
FreshBooks offers a 30-day free trial and allows partial payments setting it apart from other platforms.
Cons
If you dont utilize all of FreshBooks features as intended which can be expensive you may be left with only a few useful features particularly if you have a low client count.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 11-50 employees
Less than a year
“fun to use”
Pros
We were really needing this for the past few months and once I bought it, the whole process became a pleasure.
Cons
Honestly it feels a bit too complete for me, I don't have much to criticize.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Education Management, 51-100 employees
Less than 6 months
“Easy to Use”
Pros
I find FreshBooks easy to navigate and appreciate its range of adaptable tools.
Cons
I appreciate the section dedicated to managing finances and organizing everything seamlessly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Machinery, 1-10 employees
More than a year
“generates fast and accurate reports”
Pros
As the owner, this was the first tool that helped me learn more about finance than I didn't already know. It provides fresh books reports and downloads at a convenient speed, without any hassle. It also has an excellent automated system for processing credit card payments, complete with helpful reminders. Overall, there are plenty of positive features that make day-to-day tasks smoother.
Cons
The main downside is the limitation on the number of clients. I also don't like that they removed PayPal integration in the newer version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8