FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MJ
Mogne Julio

Consumer Electronics, 1-10 employees

More than a year

5.0

“Usable apparatus limitless assets”

Pros

The softwares versatility and range of features make it suitable for various utilities providing historical sales data and simplifying operations.

Cons

Despite my enthusiasm for FreshBooks its modern interface and utility features may pose challenges for users with varying levels of tech proficiency.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

RA
Rex Ampah

E-Learning, 500+ employees

More than a year

5.0

“cool interface”

Pros

The interface in this software looks really slick and enjoyable to use. Everything feels well laid out which makes the overall experience feel smoother and more engaging.

Cons

No complaints at all, there's nothing about how it works that I would change.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Q
Quratulain

Information Technology and Services, 1-10 employees

Less than a year

5.0

“Best for Freelancers”

Pros

FreshBooks revolutionized my perception of accounting software with its user-friendly interface and efficient invoicing and expense tracking features making tedious tasks manageable.

Cons

Limitations like lack of multi-currency support and pricing model complexities especially concerning the Lite plans client limit hinder its suitability for freelancers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J
jonasse

Computer Hardware, 1-10 employees

More than a year

4.0

“The best commentary on freshbook”

Pros

FreshBooks offers incredible ease of use particularly with its billing tool that streamlines customer interactions and enables quick invoice generation.

Cons

While the tool offers considerable functionality further improvements are needed particularly in contract personalization and addressing accounting errors.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

LR
Leonette Richmond

Construction, 11-50 employees

More than a year

5.0

“works perfectly”

Pros

Love that I can send invoices straight to the client without having to save anything on my laptop first. Tracking what's due and when is also a strong point and the visuals look sharp. The interface is simple to navigate and since I work in accounts (but I'm not an accountant), it fits my workflow well. I've been using it for about two years and I've never needed to reach out to customer service.

Cons

I ended up learning most things on my own and the mobile app could be updated to include more details similar to what's available on the website.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

A
Anonymous

Not specified, 1-10 employees

Less than 6 months

4.0

“Amazing Software”

Pros

Listening to books while keeping my hands free for crocheting is a convenient feature I appreciate.

Cons

Persistent issues with the apps reader functionality remain despite extensive troubleshooting efforts.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

6

Functionality

10

S
Sonam

Education Management, 101-500 employees

Less than 6 months

5.0

“5 Stars Reveiw”

Pros

FreshBooks meets my expectations with its filtering and transaction features facilitating double-entry accounting detailed client records team collaboration and time tracking.

Cons

Certain website features and interface excellence are lacking in the mobile apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0

“Amazing but can be more faster.”

Pros

The easy invoicing feature especially the ability to send bills and receive payments seamlessly is immensely helpful for small and medium businesses like mine.

Cons

Despite its impressive features the softwares sluggish performance particularly in website loading and initial deployment is noticeable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L
Lili

Architecture & Planning, 11-50 employees

More than a year

4.0

“in general”

Pros

FreshBooks offers comprehensive features ideal for entrepreneurs and their teams including collaboration tools invoice creation expense tracking and mobile accessibility.

Cons

Overall satisfaction leaves little room for criticism.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

M
myllena

Banking, 500+ employees

Less than 6 months

5.0

“the best”

Pros

Despite its slightly higher cost I appreciate the effectiveness of this product prioritizing functionality over price.

Cons

I have no complaints about the software it performs flawlessly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BA
Beebek Acharya

Education Management, 101-500 employees

More than a year

5.0

“I liked it”

Pros

Works really well for invoice management if you're running a startup. It covers the basics like invoicing and the estimating feature stood out to me, being able to create estimates is important both for individual customers and for tracking project work.

Cons

Accounting features aren't as strong in it compared to the rest of the tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS
Sadhan Singha

Marketing and Advertising, 1-10 employees

More than a year

5.0

“made billing and tax calculation easy”

Pros

There's a specific tax calculation function I really liked and the billing and invoice features are genuinely awesome.

Cons

So far, I haven't noticed any issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

MP
Madhav Pudasaini

Banking, 500+ employees

More than a year

5.0

“recommended”

Pros

Starting with it through the free trial made it simple to test out the product and once we felt confident, we could adjust and commit financially for the software. The realtime invoice tracking is especially useful and feels like one of the best features.

Cons

Still doesn't offer direct integration with other CRMs and that's something I'd really like to see improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

HP
Hanson Philippe

Research, 1-10 employees

Free Trial

5.0

“i rely on it”

Pros

When I'm visiting customers, I don't have to worry anymore about how to follow up on expenses. Moving my back-office admin work to it has reduced that workload a lot. Everything feels more organized and structured now which used to be a major time killer for me. Going electronic with my finances also means I don't have to chase or store piles of paperwork like I did before. It even helps me get a clearer view of how I'm allocating my time so I can estimate billable hours and hourly rates more accurately for both current and upcoming consulting work. That's better for customers and better for me. In a highly competitive market, pricing accuracy really matters and FreshBooks supports that.

Cons

Support and customer service have been working well and it's there when I need help... especially during new software setup. Honestly there isn't much to complain about here. Kudos to it for doing a great job.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

AZ
Ahsan zia

Computer Software, 1-10 employees

More than a year

5.0

“highly useful”

Pros

I use this software every day for work and it's been genuinely solid. I've tried a few other tools like it but they didn't feel as dependable or useful. This one really does the job so I can't compare it in a fair way, Its usefulness stands out. I've had a positive experience with it overall. If you're considering it, install it and give it a try, you might forget about the other options afterward because it's that worthwhile.

Cons

No cons from me, I like it

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Civic & Social Organization, 1-10 employees

Free Trial

5.0

“strong features”

Pros

It is a solid upgrade for business management. The Invoice and Expenses features really help keep your daily financial records accurate and clear. The way it handles taxes accountability is especially helpful and feels like a key detail rather than an afterthought.

Cons

Should have better language support, at minimum, a proper Spanish translation of the app.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

S
Shane

Banking, 11-50 employees

Less than a year

5.0

“2021's top accounting website”

Pros

FreshBooks offers a 30-day free trial and allows partial payments setting it apart from other platforms.

Cons

If you dont utilize all of FreshBooks features as intended which can be expensive you may be left with only a few useful features particularly if you have a low client count.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES
Esdras Silva

Banking, 11-50 employees

Less than a year

5.0

“fun to use”

Pros

We were really needing this for the past few months and once I bought it, the whole process became a pleasure.

Cons

Honestly it feels a bit too complete for me, I don't have much to criticize.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J
Jeidy

Education Management, 51-100 employees

Less than 6 months

5.0

“Easy to Use”

Pros

I find FreshBooks easy to navigate and appreciate its range of adaptable tools.

Cons

I appreciate the section dedicated to managing finances and organizing everything seamlessly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WVS
Wouter Van Straaten

Machinery, 1-10 employees

More than a year

5.0

“generates fast and accurate reports”

Pros

As the owner, this was the first tool that helped me learn more about finance than I didn't already know. It provides fresh books reports and downloads at a convenient speed, without any hassle. It also has an excellent automated system for processing credit card payments, complete with helpful reminders. Overall, there are plenty of positive features that make day-to-day tasks smoother.

Cons

The main downside is the limitation on the number of clients. I also don't like that they removed PayPal integration in the newer version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8