FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MM

MUHAMMAD MOINUDDIN

Mechanical or Industrial Engineering, 11-50 employees

More than a year

5.0
February 2021

effortless expense tracking

Pros

This business management tool works well for freelancers, business owners, employees and contractors. It lets you create and manage invoices, track your daily expenses with a clear chart and monitor project time. There's also a way to log payments, both what's received and what's remaining... so you always have visibility into your cash flow. Also, it generates reports for income, expenditures and overheads on a weekly, monthly and annual basis. Overall, it genuinely makes running a business simpler than it used to be.

Cons

Since it's a paid platform, once the trial ends it prompts you to provide a payment method. Bigger businesses can usually handle the cost but smaller businesses may find it hard to afford for day-to-day operations.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

KM

Kevin McAuley

Computer & Network Security, 1-10 employees

More than a year

5.0
February 2021

simple to use

Pros

So simple to use. I'm not a fan of accounting and I especially appreciate that you don't have to set up a chart of accounts. It handles expense and time tracking, then lets you generate invoices from that data... so everything flows together and just works.

Cons

It would be helpful to have stronger options for locating older time entries since right now searching isn't as convenient as it could be. The good news is the product is actively improving so this kind of thing may get addressed later.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

M

MUHAMMAD

Mechanical or Industrial Engineering, 11-50 employees

More than a year

5.0
February 2021

Business Supporting Tool

Pros

FreshBooks serves as a versatile business management tool for freelancers business owners employees and contractors offering features for invoicing expense tracking project management and financial reporting.

Cons

The softwares transition to a paid model after the trial period may pose affordability challenges for small-scale businesses.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Beebek

Education Management, 101-500 employees

More than a year

5.0
February 2021

Why FreshBooks?

Pros

FreshBooks is particularly suited for startup companies offering robust invoice management features. I especially appreciated the estimating feature for individual customers and projects.

Cons

I find that FreshBooks lacks robust accounting functionalities.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

SJ

Shayna Jewell

Education Management, 1-10 employees

More than a year

5.0
February 2021

Solid setup

Pros

Setup and day-to-day use have been simple. We're already on our second version of the software and moving to the latest release was a little tricky at first but once we spent some time testing it and contacted customer support a number of times, everything clicked and was resolved fast. Monthly recurring invoicing plus credit card billing are handled smoothly here and it really feels like "set it and forget it" while still letting you make updates whenever something changes.

Cons

Nothing stands out as a real problem. It's doing exactly what we need, quickly and efficiently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Jaelynn

Hospitality, 11-50 employees

More than a year

5.0
February 2021

Best Invoice Software

Pros

FreshBooks stands out among similar software options due to its affordability and ease of use making invoice formatting hassle-free and receiving recommendations from clients.

Cons

My experience using this software has been consistently trouble-free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

K

Kevin

Computer & Network Security, 1-10 employees

More than a year

5.0
February 2021

Accounting software for non accountants

Pros

FreshBooks simplifies accounting tasks eliminating the need for complex setups and allowing seamless tracking of expenses and invoicing.

Cons

Improved methods for accessing old time entries would enhance user experience a potential area for future development.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

R

Rex

E-Learning, 500+ employees

More than a year

5.0
February 2021

FreshBooks Review

Pros

The software boasts an impressive interface that caught my eye.

Cons

As far as my experience goes I havent encountered any issues with its functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Scott

Design, 51-100 employees

Less than a year

4.0
February 2021

A great way to get our books current with technology

Pros

Transitioning from spreadsheets to FreshBooks has been a game-changer for our growing business. It has brought us up to date with modern practices and has streamlined our operations effectively.

Cons

Adapting to the user interface required some time and I believe theres room for further enhancements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

LV

Lissette Vazquez

Accounting, 500+ employees

More than a year

5.0
February 2021

Awesome features

Pros

I really love the invoice feature! It's made my billing process a lot easier and quicker to manage.

Cons

Would be even better if the program supported more languages.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

E

Esther

Media Production, 1-10 employees

5.0
February 2021

Excellent

Pros

The language used in FreshBooks is simple and engaging making it accessible to everyone.

Cons

Some of the terminologies used can be challenging to grasp without consulting a dictionary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Andy

Information Technology and Services, 1-10 employees

4.0
February 2021

Easy Invoicing with FreshBooks

Pros

The easy invoicing functionality of FreshBooks simplifies billing and payment processing streamlining the entire process from setup to payment receipt.

Cons

Occasionally delayed delivery of sent invoices is a minor inconvenience observed with FreshBooks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A

Anonymous

Computer Software, 11-50 employees

More than a year

4.0
February 2021

setup is quick

Pros

Setting up recurring invoices is pretty flexible, there's a lot of control over how often they go out (weekly, monthly, quarterly, annually, etc.) and you can also customize what's included in each invoice. Getting recurring invoices created takes only a few minutes which is a big time saver.

Cons

Because I mainly use it for recurring invoices, I've run into situations where it's a bit too simple to overwrite existing data like contacts. Also, the view filters could use an upgrade, right now it really needs stronger filtering to quickly separate active from inactive recurring invoices.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

MJ

Mogne Julio

Consumer Electronics, 1-10 employees

More than a year

5.0
February 2021

Usable apparatus limitless assets

Pros

The softwares versatility and range of features make it suitable for various utilities providing historical sales data and simplifying operations.

Cons

Despite my enthusiasm for FreshBooks its modern interface and utility features may pose challenges for users with varying levels of tech proficiency.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

RA

Rex Ampah

E-Learning, 500+ employees

More than a year

5.0
February 2021

cool interface

Pros

The interface in this software looks really slick and enjoyable to use. Everything feels well laid out which makes the overall experience feel smoother and more engaging.

Cons

No complaints at all, there's nothing about how it works that I would change.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Q

Quratulain

Information Technology and Services, 1-10 employees

Less than a year

5.0
February 2021

Best for Freelancers

Pros

FreshBooks revolutionized my perception of accounting software with its user-friendly interface and efficient invoicing and expense tracking features making tedious tasks manageable.

Cons

Limitations like lack of multi-currency support and pricing model complexities especially concerning the Lite plans client limit hinder its suitability for freelancers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

jonasse

Computer Hardware, 1-10 employees

More than a year

4.0
February 2021

The best commentary on freshbook

Pros

FreshBooks offers incredible ease of use particularly with its billing tool that streamlines customer interactions and enables quick invoice generation.

Cons

While the tool offers considerable functionality further improvements are needed particularly in contract personalization and addressing accounting errors.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

LR

Leonette Richmond

Construction, 11-50 employees

More than a year

5.0
February 2021

works perfectly

Pros

Love that I can send invoices straight to the client without having to save anything on my laptop first. Tracking what's due and when is also a strong point and the visuals look sharp. The interface is simple to navigate and since I work in accounts (but I'm not an accountant), it fits my workflow well. I've been using it for about two years and I've never needed to reach out to customer service.

Cons

I ended up learning most things on my own and the mobile app could be updated to include more details similar to what's available on the website.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

4.0
February 2021

Amazing Software

Pros

Listening to books while keeping my hands free for crocheting is a convenient feature I appreciate.

Cons

Persistent issues with the apps reader functionality remain despite extensive troubleshooting efforts.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

6

Functionality

10

S

Sonam

Education Management, 101-500 employees

Less than 6 months

5.0
February 2021

5 Stars Reveiw

Pros

FreshBooks meets my expectations with its filtering and transaction features facilitating double-entry accounting detailed client records team collaboration and time tracking.

Cons

Certain website features and interface excellence are lacking in the mobile apps.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10