FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Accounting, 101-500 employees
Less than a year
“Freshbooks Review”
Pros
This software is impressively user-friendly and efficient saving valuable time. Its straightforward interface makes it highly recommended.
Cons
It seems that there are potentially interesting additional features all condensed into one tab.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Research, 1-10 employees
“Freshbooks a "must to have" when managing finances efficiently”
Pros
FreshBooks has significantly reduced my administrative workload particularly in managing expenses while visiting clients. It has streamlined my organization and provided valuable insights into time allocation and pricing for my consulting work.
Cons
Ive had positive experiences with customer service and support which is crucial during the implementation of new software. Kudos to FreshBooks for their excellent service!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than a year
“FreshBooks, the revolutionary accounting tool”
Pros
FreshBooks has its downsides such as the inability to merge contacts and limitations during the trial period. However it excels in allowing seamless integration with third-party apps and streamlining various tasks like creating quotes and managing finances.
Cons
One downside of FreshBooks is the inability to merge contacts leading to duplicates when integrating with other platforms like Hubspot. Additionally the trial period is short and limits customer additions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Logistics and Supply Chain, 1-10 employees
Less than a year
“The best user experience to incorporate in your businesses”
Pros
FreshBooks is not only easy to use but also offers comprehensive features like detailed client records and support for double-entry accounting making it suitable for various business needs.
Cons
While the software is effective the pricing is on the higher side. It would be helpful to have tax estimates and more features on the mobile interface. Additionally the limit of only two invoices can be restrictive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Not specified, 500+ employees
Less than 6 months
“FreshBooks”
Pros
FreshBooks stands out for its user-friendly interface making it more visually appealing and intuitive compared to other software options.
Cons
While I hope for FreshBooks to incorporate more features in the future I currently find it satisfactory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
“FreshBooks Review”
Pros
FreshBooks simplifies invoice management and keeps my records up-to-date effortlessly.
Cons
I wish there were more integrations available with other software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Retail, 1-10 employees
Less than a year
“Perfect for solopreneurs!”
Pros
In my experience handling a team with this software might pose some challenges.
Cons
In my opinion utilizing this with a team might pose some challenges.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 11-50 employees
Less than a year
“had a good experience”
Pros
First off, there's no beating the 30-day free trial. Also, it lets you make partial payments which feels more flexible than what a lot of other sites offer.
Cons
If you don't end up using all of its' features the way it's meant to be used, the pricing can feel pretty steep. Without fully taking advantage of everything, you're basically stuck with only a handful of features, most of which really only make sense if you're working with a low number of clients.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Non-Profit Organization Management, 51-100 employees
More than a year
“easy to customize”
Pros
Has a really solid day-to-day usability, It's simple to pick up and quick to learn. Customizing it to fit my business setup has also been simple. Also, the pricing feels very affordable.
Cons
I do miss the ability to generate current statements (for example, year-to-date payment status) that I can share with clients. The earlier version included this feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“all-in-one invoicing”
Pros
Love that it lets me attach or remove apps, log my time and generate quotes and balance sheets while I'm reconciling expenses, all from one convenient place. The workflow feels simple and centralized which saves me time.
Cons
Downside is that not every feature is available to use so the overall functionality doesn't feel as efficient as it could. Still, it's pretty worth it since the free trial gives you access to a lot of tasks. I'd rather have higher quality output than something fast but lower quality.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Not specified, 51-100 employees
Less than 6 months
“Freshbooks - For better accounting”
Pros
Creating and tracking invoices is a breeze with FreshBooks.
Cons
Issues like frequent crashes and slow upload speeds may occur when dealing with large volumes of information.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Non-Profit Organization Management, 51-100 employees
More than a year
“Great Financial Program for Small Business”
Pros
FreshBooks is highly user-friendly customizable and affordable making it an excellent choice for businesses of all sizes.
Cons
I wish I could generate current statements such as year-to-date payment status for easy sharing with clients a feature available in the previous version of FreshBooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than 6 months
“More then just a tool for quotes”
Pros
FreshBooks allows me to create estimates receive payments and track expenses effortlessly.
Cons
I havent explored many of their features but Im satisfied with the ones Ive used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 1-10 employees
Less than 6 months
“Few things I can say about freebooks”
Pros
With FreshBooks Ive replaced traditional pen-and-paper methods managing finances more professionally. While its UI is nice it could use some improvements.
Cons
I havent found any flaws with it yet. However enhancing the user interface to make it more visually appealing could be beneficial. It currently looks a bit too formal.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Banking, 101-500 employees
More than a year
“Interface the truth its that good”
Pros
FreshBooks has been my go-to for years offering easy-to-read invoices superior graphics and comprehensive features for businesses of all sizes.
Cons
While it offers many features users may find it takes time to create hourly assignments. Nonetheless it offers good value for the money.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
“FreshBooks Review”
Pros
Sending invoices through email and integrating payment options like Stripe and PayPal are seamless processes with FreshBooks and theres even a free subscription available for partners.
Cons
The tier-based pricing structure from Lite to Premier can be confusing and integration issues with WePay are notable.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Not specified, 1-10 employees
Less than a year
“Freshbooks is One of Finance Management Tool Out There”
Pros
What stands out about FreshBooks is its ability to eliminate desk work organizing documents effectively and enabling precise financial management for specific projects. The time-tracking feature ensures consistency and clarity in tasks.
Cons
I havent encountered any major issues with FreshBooks. Its been reliable with responsive customer support. I appreciate the various pricing plans available catering to different budgets. The customer service promptly resolves any errors.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 101-500 employees
More than a year
“saves time”
Pros
Hands down, it is the best... really clear to read and it helps a small business run more smoothly no matter the size. I've been using it for years and it makes sending invoices a lot better, with useful graphics and plenty of features that keep everything organized.
Cons
It does take a bit more time to fully get the hang of everything since there are a lot of features and you can set up hourly assignments within the tools. Still, it feels like you get your money's worth.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Hospitality, 1-10 employees
Less than 6 months
“Spectacular Program”
Pros
Transitioning from Excel to FreshBooks for expense tracking has significantly simplified my workflow.
Cons
So far my experience with the product has been positive and I plan to continue using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than a year
“amazing results”
Pros
Feels really user-friendly especially when you're adding or removing third-party apps. I also like the control it gives you to connect or disconnect those integrations anytime based on what you need. It's been convenient for creating quotes and sending proposals, then keeping tabs on them in real time. Beyond that, I can generate invoices, handle accounting and do financial reporting all in one place... something that previously meant juggling multiple tools. When it is used alongside other applications, it becomes a powerful setup. Overall, if you want to create an invoice and send it almost instantly, while also tracking its status and progress, it is definitely worth recommending.
Cons
One downside, there's no option to merge contacts so duplicate entries can pop up when it connects to another platform like HubSpot. The trial period is also quite short and the number of customers you can add is somewhat limited.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8