FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0
February 2021

Amazing but can be more faster.

Pros

The easy invoicing feature especially the ability to send bills and receive payments seamlessly is immensely helpful for small and medium businesses like mine.

Cons

Despite its impressive features the softwares sluggish performance particularly in website loading and initial deployment is noticeable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L

Lili

Architecture & Planning, 11-50 employees

More than a year

4.0
February 2021

in general

Pros

FreshBooks offers comprehensive features ideal for entrepreneurs and their teams including collaboration tools invoice creation expense tracking and mobile accessibility.

Cons

Overall satisfaction leaves little room for criticism.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

M

myllena

Banking, 500+ employees

Less than 6 months

5.0
February 2021

the best

Pros

Despite its slightly higher cost I appreciate the effectiveness of this product prioritizing functionality over price.

Cons

I have no complaints about the software it performs flawlessly for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BA

Beebek Acharya

Education Management, 101-500 employees

More than a year

5.0
February 2021

I liked it

Pros

Works really well for invoice management if you're running a startup. It covers the basics like invoicing and the estimating feature stood out to me, being able to create estimates is important both for individual customers and for tracking project work.

Cons

Accounting features aren't as strong in it compared to the rest of the tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Sadhan Singha

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2021

made billing and tax calculation easy

Pros

There's a specific tax calculation function I really liked and the billing and invoice features are genuinely awesome.

Cons

So far, I haven't noticed any issues.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

MP

Madhav Pudasaini

Banking, 500+ employees

More than a year

5.0
January 2021

recommended

Pros

Starting with it through the free trial made it simple to test out the product and once we felt confident, we could adjust and commit financially for the software. The realtime invoice tracking is especially useful and feels like one of the best features.

Cons

Still doesn't offer direct integration with other CRMs and that's something I'd really like to see improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

HP

Hanson Philippe

Research, 1-10 employees

Free Trial

5.0
January 2021

i rely on it

Pros

When I'm visiting customers, I don't have to worry anymore about how to follow up on expenses. Moving my back-office admin work to it has reduced that workload a lot. Everything feels more organized and structured now which used to be a major time killer for me. Going electronic with my finances also means I don't have to chase or store piles of paperwork like I did before. It even helps me get a clearer view of how I'm allocating my time so I can estimate billable hours and hourly rates more accurately for both current and upcoming consulting work. That's better for customers and better for me. In a highly competitive market, pricing accuracy really matters and FreshBooks supports that.

Cons

Support and customer service have been working well and it's there when I need help... especially during new software setup. Honestly there isn't much to complain about here. Kudos to it for doing a great job.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

AZ

Ahsan zia

Computer Software, 1-10 employees

More than a year

5.0
January 2021

highly useful

Pros

I use this software every day for work and it's been genuinely solid. I've tried a few other tools like it but they didn't feel as dependable or useful. This one really does the job so I can't compare it in a fair way, Its usefulness stands out. I've had a positive experience with it overall. If you're considering it, install it and give it a try, you might forget about the other options afterward because it's that worthwhile.

Cons

No cons from me, I like it

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Civic & Social Organization, 1-10 employees

Free Trial

5.0
January 2021

strong features

Pros

It is a solid upgrade for business management. The Invoice and Expenses features really help keep your daily financial records accurate and clear. The way it handles taxes accountability is especially helpful and feels like a key detail rather than an afterthought.

Cons

Should have better language support, at minimum, a proper Spanish translation of the app.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

S

Shane

Banking, 11-50 employees

Less than a year

5.0
January 2021

2021's top accounting website

Pros

FreshBooks offers a 30-day free trial and allows partial payments setting it apart from other platforms.

Cons

If you dont utilize all of FreshBooks features as intended which can be expensive you may be left with only a few useful features particularly if you have a low client count.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ES

Esdras Silva

Banking, 11-50 employees

Less than a year

5.0
January 2021

fun to use

Pros

We were really needing this for the past few months and once I bought it, the whole process became a pleasure.

Cons

Honestly it feels a bit too complete for me, I don't have much to criticize.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

Jeidy

Education Management, 51-100 employees

Less than 6 months

5.0
January 2021

Easy to Use

Pros

I find FreshBooks easy to navigate and appreciate its range of adaptable tools.

Cons

I appreciate the section dedicated to managing finances and organizing everything seamlessly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

WVS

Wouter Van Straaten

Machinery, 1-10 employees

More than a year

5.0
January 2021

generates fast and accurate reports

Pros

As the owner, this was the first tool that helped me learn more about finance than I didn't already know. It provides fresh books reports and downloads at a convenient speed, without any hassle. It also has an excellent automated system for processing credit card payments, complete with helpful reminders. Overall, there are plenty of positive features that make day-to-day tasks smoother.

Cons

The main downside is the limitation on the number of clients. I also don't like that they removed PayPal integration in the newer version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

C

Chris

Accounting, 101-500 employees

Less than a year

5.0
January 2021

Freshbooks Review

Pros

This software is impressively user-friendly and efficient saving valuable time. Its straightforward interface makes it highly recommended.

Cons

It seems that there are potentially interesting additional features all condensed into one tab.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Hanson

Research, 1-10 employees

5.0
January 2021

Freshbooks a "must to have" when managing finances efficiently

Pros

FreshBooks has significantly reduced my administrative workload particularly in managing expenses while visiting clients. It has streamlined my organization and provided valuable insights into time allocation and pricing for my consulting work.

Cons

Ive had positive experiences with customer service and support which is crucial during the implementation of new software. Kudos to FreshBooks for their excellent service!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cheikh

Accounting, 1-10 employees

Less than a year

5.0
January 2021

FreshBooks, the revolutionary accounting tool

Pros

FreshBooks has its downsides such as the inability to merge contacts and limitations during the trial period. However it excels in allowing seamless integration with third-party apps and streamlining various tasks like creating quotes and managing finances.

Cons

One downside of FreshBooks is the inability to merge contacts leading to duplicates when integrating with other platforms like Hubspot. Additionally the trial period is short and limits customer additions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Govany

Logistics and Supply Chain, 1-10 employees

Less than a year

5.0
January 2021

The best user experience to incorporate in your businesses

Pros

FreshBooks is not only easy to use but also offers comprehensive features like detailed client records and support for double-entry accounting making it suitable for various business needs.

Cons

While the software is effective the pricing is on the higher side. It would be helpful to have tax estimates and more features on the mobile interface. Additionally the limit of only two invoices can be restrictive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Not specified, 500+ employees

Less than 6 months

5.0
January 2021

FreshBooks

Pros

FreshBooks stands out for its user-friendly interface making it more visually appealing and intuitive compared to other software options.

Cons

While I hope for FreshBooks to incorporate more features in the future I currently find it satisfactory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D

Daniel

Computer Software, 1-10 employees

5.0
January 2021

FreshBooks Review

Pros

FreshBooks simplifies invoice management and keeps my records up-to-date effortlessly.

Cons

I wish there were more integrations available with other software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Erin

Retail, 1-10 employees

Less than a year

5.0
January 2021

Perfect for solopreneurs!

Pros

In my experience handling a team with this software might pose some challenges.

Cons

In my opinion utilizing this with a team might pose some challenges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10