FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2061 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C
Chris

Accounting, 101-500 employees

Less than a year

5.0

“Freshbooks Review”

Pros

This software is impressively user-friendly and efficient saving valuable time. Its straightforward interface makes it highly recommended.

Cons

It seems that there are potentially interesting additional features all condensed into one tab.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H
Hanson

Research, 1-10 employees

5.0

“Freshbooks a "must to have" when managing finances efficiently”

Pros

FreshBooks has significantly reduced my administrative workload particularly in managing expenses while visiting clients. It has streamlined my organization and provided valuable insights into time allocation and pricing for my consulting work.

Cons

Ive had positive experiences with customer service and support which is crucial during the implementation of new software. Kudos to FreshBooks for their excellent service!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cheikh

Accounting, 1-10 employees

Less than a year

5.0

“FreshBooks, the revolutionary accounting tool”

Pros

FreshBooks has its downsides such as the inability to merge contacts and limitations during the trial period. However it excels in allowing seamless integration with third-party apps and streamlining various tasks like creating quotes and managing finances.

Cons

One downside of FreshBooks is the inability to merge contacts leading to duplicates when integrating with other platforms like Hubspot. Additionally the trial period is short and limits customer additions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G
Govany

Logistics and Supply Chain, 1-10 employees

Less than a year

5.0

“The best user experience to incorporate in your businesses”

Pros

FreshBooks is not only easy to use but also offers comprehensive features like detailed client records and support for double-entry accounting making it suitable for various business needs.

Cons

While the software is effective the pricing is on the higher side. It would be helpful to have tax estimates and more features on the mobile interface. Additionally the limit of only two invoices can be restrictive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Not specified, 500+ employees

Less than 6 months

5.0

“FreshBooks”

Pros

FreshBooks stands out for its user-friendly interface making it more visually appealing and intuitive compared to other software options.

Cons

While I hope for FreshBooks to incorporate more features in the future I currently find it satisfactory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D
Daniel

Computer Software, 1-10 employees

5.0

“FreshBooks Review”

Pros

FreshBooks simplifies invoice management and keeps my records up-to-date effortlessly.

Cons

I wish there were more integrations available with other software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E
Erin

Retail, 1-10 employees

Less than a year

5.0

“Perfect for solopreneurs!”

Pros

In my experience handling a team with this software might pose some challenges.

Cons

In my opinion utilizing this with a team might pose some challenges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM
Shane Mcgrath

Banking, 11-50 employees

Less than a year

5.0

“had a good experience”

Pros

First off, there's no beating the 30-day free trial. Also, it lets you make partial payments which feels more flexible than what a lot of other sites offer.

Cons

If you don't end up using all of its' features the way it's meant to be used, the pricing can feel pretty steep. Without fully taking advantage of everything, you're basically stuck with only a handful of features, most of which really only make sense if you're working with a low number of clients.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

CZ
Carol Zimmerman

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

“easy to customize”

Pros

Has a really solid day-to-day usability, It's simple to pick up and quick to learn. Customizing it to fit my business setup has also been simple. Also, the pricing feels very affordable.

Cons

I do miss the ability to generate current statements (for example, year-to-date payment status) that I can share with clients. The earlier version included this feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

EEBP
Engoudou Edzimbi Barthelemy Patrick

Marketing and Advertising, 1-10 employees

More than a year

4.0

“all-in-one invoicing”

Pros

Love that it lets me attach or remove apps, log my time and generate quotes and balance sheets while I'm reconciling expenses, all from one convenient place. The workflow feels simple and centralized which saves me time.

Cons

Downside is that not every feature is available to use so the overall functionality doesn't feel as efficient as it could. Still, it's pretty worth it since the free trial gives you access to a lot of tasks. I'd rather have higher quality output than something fast but lower quality.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

A
Anonymous

Not specified, 51-100 employees

Less than 6 months

4.0

“Freshbooks - For better accounting”

Pros

Creating and tracking invoices is a breeze with FreshBooks.

Cons

Issues like frequent crashes and slow upload speeds may occur when dealing with large volumes of information.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C
Carol

Non-Profit Organization Management, 51-100 employees

More than a year

5.0

“Great Financial Program for Small Business”

Pros

FreshBooks is highly user-friendly customizable and affordable making it an excellent choice for businesses of all sizes.

Cons

I wish I could generate current statements such as year-to-date payment status for easy sharing with clients a feature available in the previous version of FreshBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jimmy

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

“More then just a tool for quotes”

Pros

FreshBooks allows me to create estimates receive payments and track expenses effortlessly.

Cons

I havent explored many of their features but Im satisfied with the ones Ive used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I
Ibrahim

Mechanical or Industrial Engineering, 1-10 employees

Less than 6 months

4.0

“Few things I can say about freebooks”

Pros

With FreshBooks Ive replaced traditional pen-and-paper methods managing finances more professionally. While its UI is nice it could use some improvements.

Cons

I havent found any flaws with it yet. However enhancing the user interface to make it more visually appealing could be beneficial. It currently looks a bit too formal.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

V
vernon

Banking, 101-500 employees

More than a year

5.0

“Interface the truth its that good”

Pros

FreshBooks has been my go-to for years offering easy-to-read invoices superior graphics and comprehensive features for businesses of all sizes.

Cons

While it offers many features users may find it takes time to create hourly assignments. Nonetheless it offers good value for the money.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K
Khurram

Accounting, 1-10 employees

5.0

“FreshBooks Review”

Pros

Sending invoices through email and integrating payment options like Stripe and PayPal are seamless processes with FreshBooks and theres even a free subscription available for partners.

Cons

The tier-based pricing structure from Lite to Premier can be confusing and integration issues with WePay are notable.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

A
Anonymous

Not specified, 1-10 employees

Less than a year

5.0

“Freshbooks is One of Finance Management Tool Out There”

Pros

What stands out about FreshBooks is its ability to eliminate desk work organizing documents effectively and enabling precise financial management for specific projects. The time-tracking feature ensures consistency and clarity in tasks.

Cons

I havent encountered any major issues with FreshBooks. Its been reliable with responsive customer support. I appreciate the various pricing plans available catering to different budgets. The customer service promptly resolves any errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VZ
vernon zepp

Banking, 101-500 employees

More than a year

5.0

“saves time”

Pros

Hands down, it is the best... really clear to read and it helps a small business run more smoothly no matter the size. I've been using it for years and it makes sending invoices a lot better, with useful graphics and plenty of features that keep everything organized.

Cons

It does take a bit more time to fully get the hang of everything since there are a lot of features and you can set up hourly assignments within the tools. Still, it feels like you get your money's worth.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

J
Jenna

Hospitality, 1-10 employees

Less than 6 months

5.0

“Spectacular Program”

Pros

Transitioning from Excel to FreshBooks for expense tracking has significantly simplified my workflow.

Cons

So far my experience with the product has been positive and I plan to continue using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB
Cheikh Beye

Accounting, 1-10 employees

Less than a year

5.0

“amazing results”

Pros

Feels really user-friendly especially when you're adding or removing third-party apps. I also like the control it gives you to connect or disconnect those integrations anytime based on what you need. It's been convenient for creating quotes and sending proposals, then keeping tabs on them in real time. Beyond that, I can generate invoices, handle accounting and do financial reporting all in one place... something that previously meant juggling multiple tools. When it is used alongside other applications, it becomes a powerful setup. Overall, if you want to create an invoice and send it almost instantly, while also tracking its status and progress, it is definitely worth recommending.

Cons

One downside, there's no option to merge contacts so duplicate entries can pop up when it connects to another platform like HubSpot. The trial period is also quite short and the number of customers you can add is somewhat limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8