FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
Less than a year
“Simple, Sleek and Smart Accounting Software”
Pros
FreshBooks stands out for its efficiency speed and proactive approach in accounting tasks.
Cons
The pricing seems a bit steep compared to competitors.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Banking, 101-500 employees
More than a year
“FreshBook - a game changer”
Pros
FreshBooks excels in reducing paperwork providing clarity on project time investments and organizing receipts effectively.
Cons
Theres limited space available to write notes for projects which can be restrictive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Graphic Design, 1-10 employees
Less than a year
“It cuts down admin desk work”
Pros
Genuinely, it reduced the whole desk-job hassle for me. It's helped me stop juggling documents and keep everything in a clear organized structure. Also, when I'm working on a specific venture, I can allocate resources to particular tasks outside the usual workflow... so I can focus on the financial strategy and plan for new rates with a lot more confidence. After getting used to the system, I've also felt much more consistent and clear with how I track everything.
Cons
Using it has been very smooth and the support is reliable... my team and I haven't run into any serious problems. I'm actually happy with how prepared and responsive the group is and I expect it'll keep delivering strong assistance going forward. If you're wondering about recommendations, it feels reasonably priced, comes with multiple plan options and lets you choose based on your budget. I also really value the customer support since it resolves mistakes in a very short time.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Accounting, 101-500 employees
Less than a year
“5 stars from me”
Pros
It's really user-friendly and saves a lot of time. The whole flow feels "what-you-see-Is-what-you-get," so I wasn't constantly guessing where things would end up. Overall, it feels like a very dominant piece of software and I'd happily recommend it to others.
Cons
Would be nice if there were a few more interesting features available within a single tab.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Banking, 11-50 employees
Less than a year
“That's incredible”
Pros
FreshBooks has made our work a pleasure particularly after needing it for several months.
Cons
I find FreshBooks to be comprehensive leaving me with no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Machinery, 1-10 employees
More than a year
“Fresh Books is the best software for buisness with marketing ;salesand finanances”
Pros
FreshBooks has been instrumental in improving my understanding of finance offering convenient report downloads and a reliable automated system for credit card payments.
Cons
Im not fond of the limitations on the number of clients and the removal of PayPal integration in the new version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“accounting made easy”
Pros
Runs really efficiently and feels fast and smart across the board. The accounting features also come across as highly proactive which is the most noticeable difference compared to other tools I've tried.
Cons
Pricing feels a bit higher than what competing accounting software offers.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Design, 1-10 employees
Less than 6 months
“FreshBooks is one of the best but lack speed and cost more”
Pros
FreshBooks offers a delightful user experience with detailed client records team collaboration tools and automatic mileage tracking among other features.
Cons
Some shortcomings include deficits in the dashboard limited invoice customization and slow performance in the mobile app.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
8
Functionality
6
Not specified, 1-10 employees
“Experience a new way to manage your bussiness”
Pros
FreshBooks is a significant upgrade for business management offering features for invoicing expenses and tax accountability.
Cons
It would be beneficial to have a well-translated version of the app at least in Spanish.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Logistics and Supply Chain, 1-10 employees
Less than a year
“a great tool”
Pros
Pretty easy to get the hang of and simple to use. The system keeps detailed records for every client and transaction and it supports double-entry accounting. There are built in time tracking tools as well which saves a lot of manual work. The "proposal" transaction type is a standout, being able to turn proposals into digital invoices is really convenient.
Cons
Cost is a bit steep and I would've liked to see some basic tax estimates included. The mobile interface is also limited compared to the desktop version and it only provides two invoice options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“One of the best platform for Invoice & Billing software”
Pros
One standout feature for me is the tax calculation function and overall the billing and invoicing features are excellent.
Cons
Thus far I havent encountered any issues with FreshBooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Powerful and reliable software”
Pros
FreshBooks simplifies various tasks like attaching or deleting applications tracking time and creating quotes all in one convenient platform.
Cons
While I appreciate the value provided I believe access to all features would enhance its functionality. Nonetheless even with the free trial its quite versatile. I prioritize quality over speed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Not specified, 1-10 employees
Less than 6 months
“Freshbooks is great”
Pros
The user-friendly app makes navigating functions and organizing business tasks hassle-free. Its invoicing features including customization options and support for various payment methods are particularly noteworthy.
Cons
In my opinion Stripe offers slightly better payment options compared to FreshBooks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
Banking, 500+ employees
More than a year
“Review of FreshBooks”
Pros
FreshBooks offers a free trial period for initial testing and its real-time invoice tracking capability is a valuable asset.
Cons
One aspect I believe FreshBooks could improve upon is providing direct integration with other CRMs.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Computer Software, 1-10 employees
More than a year
“Mostly useful software”
Pros
I use FreshBooks daily for my work and it has surpassed other similar software Ive used before. Its incredibly useful and I highly recommend it to others.
Cons
Its user-friendly interface is a standout feature for me making it accessible even for inexperienced users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 1-10 employees
Less than 6 months
“Dev”
Pros
The simplicity of FreshBooks is a major plus even for beginners joining our team.
Cons
Although not a critical feature I find the interface to be satisfactory overall.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Animation, 1-10 employees
“Best software help me refresh my mind”
Pros
FreshBooks is both easy to use and cost-effective making it a top choice among my friends.
Cons
The short duration of the free trial and difficulty in understanding the payment process can be challenging.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Farming, 1-10 employees
Less than a year
“simple payments for small teams”
Pros
Payments are really simple for small companies which makes it simple to get money handled without extra hassle. Using it has felt very smooth for everyday transactions.
Cons
The payment flow is so basic that it mainly covers "simple" cases... so a premium account doesn't add much beyond making the already simple setup even more organized.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“helps track costs”
Pros
This software has found a nice spot in my everyday workflow. It's been really useful for handling my day-to-day expenses and getting an itemized view of the entire process. Working with my colleagues feels more simple too because I can clearly discuss the key issues with them and that level of detail comes from it.. especially the point-by-point reporting. Juggling multiple tasks at the same time is also pretty simple with it.
Cons
Mobile app looks good but it doesn't perform as well for certain features. If you have a large number of clients or you want access to more of the different options, the price can climb quickly. Also, the invoicing/billing side feels less polished compared to the features focused on payments and time tracking.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Education Management, 1-10 employees
Less than 6 months
“easy daily use”
Pros
What i enjoy in this product is that it fits easily into everything I do and it's simple to use.
Cons
I think it could use a bit of improvement with electronic billing.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10