FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SM

Shane Mcgrath

Banking, 11-50 employees

Less than a year

5.0
January 2021

had a good experience

Pros

First off, there's no beating the 30-day free trial. Also, it lets you make partial payments which feels more flexible than what a lot of other sites offer.

Cons

If you don't end up using all of its' features the way it's meant to be used, the pricing can feel pretty steep. Without fully taking advantage of everything, you're basically stuck with only a handful of features, most of which really only make sense if you're working with a low number of clients.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

CZ

Carol Zimmerman

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
January 2021

easy to customize

Pros

Has a really solid day-to-day usability, It's simple to pick up and quick to learn. Customizing it to fit my business setup has also been simple. Also, the pricing feels very affordable.

Cons

I do miss the ability to generate current statements (for example, year-to-date payment status) that I can share with clients. The earlier version included this feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

EEBP

Engoudou Edzimbi Barthelemy Patrick

Marketing and Advertising, 1-10 employees

More than a year

4.0
January 2021

all-in-one invoicing

Pros

Love that it lets me attach or remove apps, log my time and generate quotes and balance sheets while I'm reconciling expenses, all from one convenient place. The workflow feels simple and centralized which saves me time.

Cons

Downside is that not every feature is available to use so the overall functionality doesn't feel as efficient as it could. Still, it's pretty worth it since the free trial gives you access to a lot of tasks. I'd rather have higher quality output than something fast but lower quality.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

A

Anonymous

Not specified, 51-100 employees

Less than 6 months

4.0
January 2021

Freshbooks - For better accounting

Pros

Creating and tracking invoices is a breeze with FreshBooks.

Cons

Issues like frequent crashes and slow upload speeds may occur when dealing with large volumes of information.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Carol

Non-Profit Organization Management, 51-100 employees

More than a year

5.0
January 2021

Great Financial Program for Small Business

Pros

FreshBooks is highly user-friendly customizable and affordable making it an excellent choice for businesses of all sizes.

Cons

I wish I could generate current statements such as year-to-date payment status for easy sharing with clients a feature available in the previous version of FreshBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jimmy

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
January 2021

More then just a tool for quotes

Pros

FreshBooks allows me to create estimates receive payments and track expenses effortlessly.

Cons

I havent explored many of their features but Im satisfied with the ones Ive used.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Ibrahim

Mechanical or Industrial Engineering, 1-10 employees

Less than 6 months

4.0
January 2021

Few things I can say about freebooks

Pros

With FreshBooks Ive replaced traditional pen-and-paper methods managing finances more professionally. While its UI is nice it could use some improvements.

Cons

I havent found any flaws with it yet. However enhancing the user interface to make it more visually appealing could be beneficial. It currently looks a bit too formal.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

V

vernon

Banking, 101-500 employees

More than a year

5.0
January 2021

Interface the truth its that good

Pros

FreshBooks has been my go-to for years offering easy-to-read invoices superior graphics and comprehensive features for businesses of all sizes.

Cons

While it offers many features users may find it takes time to create hourly assignments. Nonetheless it offers good value for the money.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K

Khurram

Accounting, 1-10 employees

5.0
January 2021

FreshBooks Review

Pros

Sending invoices through email and integrating payment options like Stripe and PayPal are seamless processes with FreshBooks and theres even a free subscription available for partners.

Cons

The tier-based pricing structure from Lite to Premier can be confusing and integration issues with WePay are notable.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

A

Anonymous

Not specified, 1-10 employees

Less than a year

5.0
January 2021

Freshbooks is One of Finance Management Tool Out There

Pros

What stands out about FreshBooks is its ability to eliminate desk work organizing documents effectively and enabling precise financial management for specific projects. The time-tracking feature ensures consistency and clarity in tasks.

Cons

I havent encountered any major issues with FreshBooks. Its been reliable with responsive customer support. I appreciate the various pricing plans available catering to different budgets. The customer service promptly resolves any errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VZ

vernon zepp

Banking, 101-500 employees

More than a year

5.0
January 2021

saves time

Pros

Hands down, it is the best... really clear to read and it helps a small business run more smoothly no matter the size. I've been using it for years and it makes sending invoices a lot better, with useful graphics and plenty of features that keep everything organized.

Cons

It does take a bit more time to fully get the hang of everything since there are a lot of features and you can set up hourly assignments within the tools. Still, it feels like you get your money's worth.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

J

Jenna

Hospitality, 1-10 employees

Less than 6 months

5.0
January 2021

Spectacular Program

Pros

Transitioning from Excel to FreshBooks for expense tracking has significantly simplified my workflow.

Cons

So far my experience with the product has been positive and I plan to continue using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB

Cheikh Beye

Accounting, 1-10 employees

Less than a year

5.0
January 2021

amazing results

Pros

Feels really user-friendly especially when you're adding or removing third-party apps. I also like the control it gives you to connect or disconnect those integrations anytime based on what you need. It's been convenient for creating quotes and sending proposals, then keeping tabs on them in real time. Beyond that, I can generate invoices, handle accounting and do financial reporting all in one place... something that previously meant juggling multiple tools. When it is used alongside other applications, it becomes a powerful setup. Overall, if you want to create an invoice and send it almost instantly, while also tracking its status and progress, it is definitely worth recommending.

Cons

One downside, there's no option to merge contacts so duplicate entries can pop up when it connects to another platform like HubSpot. The trial period is also quite short and the number of customers you can add is somewhat limited.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

MR

Muhammad Rizwan

Information Technology and Services, 11-50 employees

Less than a year

4.0
January 2021

Simple, Sleek and Smart Accounting Software

Pros

FreshBooks stands out for its efficiency speed and proactive approach in accounting tasks.

Cons

The pricing seems a bit steep compared to competitors.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

S

sifiso

Banking, 101-500 employees

More than a year

5.0
January 2021

FreshBook - a game changer

Pros

FreshBooks excels in reducing paperwork providing clarity on project time investments and organizing receipts effectively.

Cons

Theres limited space available to write notes for projects which can be restrictive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Graphic Design, 1-10 employees

Less than a year

5.0
January 2021

It cuts down admin desk work

Pros

Genuinely, it reduced the whole desk-job hassle for me. It's helped me stop juggling documents and keep everything in a clear organized structure. Also, when I'm working on a specific venture, I can allocate resources to particular tasks outside the usual workflow... so I can focus on the financial strategy and plan for new rates with a lot more confidence. After getting used to the system, I've also felt much more consistent and clear with how I track everything.

Cons

Using it has been very smooth and the support is reliable... my team and I haven't run into any serious problems. I'm actually happy with how prepared and responsive the group is and I expect it'll keep delivering strong assistance going forward. If you're wondering about recommendations, it feels reasonably priced, comes with multiple plan options and lets you choose based on your budget. I also really value the customer support since it resolves mistakes in a very short time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

CT

Chris Tine

Accounting, 101-500 employees

Less than a year

5.0
January 2021

5 stars from me

Pros

It's really user-friendly and saves a lot of time. The whole flow feels "what-you-see-Is-what-you-get," so I wasn't constantly guessing where things would end up. Overall, it feels like a very dominant piece of software and I'd happily recommend it to others.

Cons

Would be nice if there were a few more interesting features available within a single tab.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

E

Esdras

Banking, 11-50 employees

Less than a year

5.0
January 2021

That's incredible

Pros

FreshBooks has made our work a pleasure particularly after needing it for several months.

Cons

I find FreshBooks to be comprehensive leaving me with no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

Wouter

Machinery, 1-10 employees

More than a year

5.0
January 2021

Fresh Books is the best software for buisness with marketing ;salesand finanances

Pros

FreshBooks has been instrumental in improving my understanding of finance offering convenient report downloads and a reliable automated system for credit card payments.

Cons

Im not fond of the limitations on the number of clients and the removal of PayPal integration in the new version.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

MRA

Muhammad Rizwan Afzal

Information Technology and Services, 11-50 employees

Less than a year

4.0
January 2021

accounting made easy

Pros

Runs really efficiently and feels fast and smart across the board. The accounting features also come across as highly proactive which is the most noticeable difference compared to other tools I've tried.

Cons

Pricing feels a bit higher than what competing accounting software offers.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9