FreshBooks Software

FreshBooks Reviews

Claimed

Claimed

Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Y

YASSINE

Design, 1-10 employees

Less than 6 months

4.0
January 2021

FreshBooks is one of the best but lack speed and cost more

Pros

FreshBooks offers a delightful user experience with detailed client records team collaboration tools and automatic mileage tracking among other features.

Cons

Some shortcomings include deficits in the dashboard limited invoice customization and slow performance in the mobile app.

Rating Distribution

Ease of use

8

Value for money

4

Customer Support

8

Functionality

6

A

Anonymous

Not specified, 1-10 employees

5.0
January 2021

Experience a new way to manage your bussiness

Pros

FreshBooks is a significant upgrade for business management offering features for invoicing expenses and tax accountability.

Cons

It would be beneficial to have a well-translated version of the app at least in Spanish.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

10

GI

Govany Isaaks

Logistics and Supply Chain, 1-10 employees

Less than a year

5.0
January 2021

a great tool

Pros

Pretty easy to get the hang of and simple to use. The system keeps detailed records for every client and transaction and it supports double-entry accounting. There are built in time tracking tools as well which saves a lot of manual work. The "proposal" transaction type is a standout, being able to turn proposals into digital invoices is really convenient.

Cons

Cost is a bit steep and I would've liked to see some basic tax estimates included. The mobile interface is also limited compared to the desktop version and it only provides two invoice options.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

S

Sadhan

Marketing and Advertising, 1-10 employees

More than a year

5.0
January 2021

One of the best platform for Invoice & Billing software

Pros

One standout feature for me is the tax calculation function and overall the billing and invoicing features are excellent.

Cons

Thus far I havent encountered any issues with FreshBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EE

Engoudou Edzimbi

Marketing and Advertising, 1-10 employees

More than a year

4.0
January 2021

Powerful and reliable software

Pros

FreshBooks simplifies various tasks like attaching or deleting applications tracking time and creating quotes all in one convenient platform.

Cons

While I appreciate the value provided I believe access to all features would enhance its functionality. Nonetheless even with the free trial its quite versatile. I prioritize quality over speed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, 1-10 employees

Less than 6 months

5.0
January 2021

Freshbooks is great

Pros

The user-friendly app makes navigating functions and organizing business tasks hassle-free. Its invoicing features including customization options and support for various payment methods are particularly noteworthy.

Cons

In my opinion Stripe offers slightly better payment options compared to FreshBooks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

8

M

Madhav

Banking, 500+ employees

More than a year

5.0
January 2021

Review of FreshBooks

Pros

FreshBooks offers a free trial period for initial testing and its real-time invoice tracking capability is a valuable asset.

Cons

One aspect I believe FreshBooks could improve upon is providing direct integration with other CRMs.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

A

Ahsan

Computer Software, 1-10 employees

More than a year

5.0
January 2021

Mostly useful software

Pros

I use FreshBooks daily for my work and it has surpassed other similar software Ive used before. Its incredibly useful and I highly recommend it to others.

Cons

Its user-friendly interface is a standout feature for me making it accessible even for inexperienced users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

O

oussama

Telecommunications, 1-10 employees

Less than 6 months

4.0
January 2021

Dev

Pros

The simplicity of FreshBooks is a major plus even for beginners joining our team.

Cons

Although not a critical feature I find the interface to be satisfactory overall.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6

I

Ibrahim

Animation, 1-10 employees

5.0
January 2021

Best software help me refresh my mind

Pros

FreshBooks is both easy to use and cost-effective making it a top choice among my friends.

Cons

The short duration of the free trial and difficulty in understanding the payment process can be challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

SB

Stergios Belles

Farming, 1-10 employees

Less than a year

5.0
December 2020

simple payments for small teams

Pros

Payments are really simple for small companies which makes it simple to get money handled without extra hassle. Using it has felt very smooth for everyday transactions.

Cons

The payment flow is so basic that it mainly covers "simple" cases... so a premium account doesn't add much beyond making the already simple setup even more organized.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JI

Johnson Israel

Computer Software, 1-10 employees

More than a year

5.0
December 2020

helps track costs

Pros

This software has found a nice spot in my everyday workflow. It's been really useful for handling my day-to-day expenses and getting an itemized view of the entire process. Working with my colleagues feels more simple too because I can clearly discuss the key issues with them and that level of detail comes from it.. especially the point-by-point reporting. Juggling multiple tasks at the same time is also pretty simple with it.

Cons

Mobile app looks good but it doesn't perform as well for certain features. If you have a large number of clients or you want access to more of the different options, the price can climb quickly. Also, the invoicing/billing side feels less polished compared to the features focused on payments and time tracking.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

KF

Klokpah Francis

Education Management, 1-10 employees

Less than 6 months

5.0
December 2020

easy daily use

Pros

What i enjoy in this product is that it fits easily into everything I do and it's simple to use.

Cons

I think it could use a bit of improvement with electronic billing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

HD

Hesandu Dissanayake

Information Technology and Services, 11-50 employees

Less than a year

5.0
December 2020

user-friendly for beginners

Pros

This is hands down the best accounting software I've used. It lets you create more than one company profile which is super handy when you're managing multiple setups. Reports are simple to generate and the interface feels genuinely user-friendly and simple to navigate. It's also been really helpful for beginners who are still getting comfortable with accounting.

Cons

Haven't run into any major issues so far. That said, I'd love to see a sticky notes feature added for reminders and internal tracking. Also, the pricing feels a little on the high side.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

GU

godspower ugiagbe

Design, 1-10 employees

Free Trial

5.0
December 2020

impressive

Pros

Best part for me is how quick everything runs. Pages load fast and the home page layout looks really solid and polished. Overall, the performance feels smooth and responsive and I'm genuinely happy with the software I'm using here. The "fresh book" feature also seems useful and worth the time.

Cons

Only thing I care about less is the pricing plan, even though it's still described as affordable. Aside from that, the tools for managing my business, employees and other day-to-day tasks have been really helpful, there are even some support features I didn't expect that turned out to matter a lot.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

AM

Andrea Morgan

Health, Wellness and Fitness, 1-10 employees

Free Trial

5.0
December 2020

well organized

Pros

As a business owner, I was hunting for software that's simple to use, dependable and budget-friendly. I stumbled on it, signed up for the free trial and the setup looked really well organized. Everything was simple to browse and navigate and it felt like it was built with small businesses in mind. I ended up switching to another option only temporarily but that seems like it may have been a one-off problem, I'd definitely be willing to try it again.

Cons

I didn't stick with it after the trial because it got hung up connecting with my bank for some reason so I switched to another software that better matched what I needed at the time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JB

Jeff Byer

Marketing and Advertising, 1-10 employees

More than a year

3.0
December 2020

professional invoices in minutes

Pros

The platform feels simple to use and the invoices come out with a really polished, professional look. I also appreciate that the payment tracker is built in a very adaptive way.

Cons

Electronic payments are the frustrating part, this feature only works with certain banks and other banks block it. That means occasionally a client can't pay via the invoice which has been pushing me to consider switching to a different software provider, even though the invoices look great and the payment tracking itself is well designed.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

6

Functionality

4

JG

James Gross

Management Consulting, 1-10 employees

Less than a year

5.0
December 2020

easy setup

Pros

Felt really simple to set up and start using. Also, the app includes a wide range of features that cover pretty much any invoicing/accounting need you might have.

Cons

No real downsides here. The feature set is strong and the pricing feels fair so there's nothing specific I'd change.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

LT

Lisa Thuku

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
December 2020

feature rich platform

Pros

Well-suited for freelancers and small businesses. The free plan is simple and upgrading unlocks genuinely useful features. When you're selling products and handling company finances, it's reassuring that you can see whether invoices you send have been opened/read, plus it supports payments smoothly. The invoice tools are especially solid for small teams and freelancers and managing day-to-day invoicing feels organized and practical.

Cons

Sorting out one-off transactions isn't very convenient though recurring transactions work much better. all good otherwise

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

KL

Kishorna Loftman

Broadcast Media, 11-50 employees

Less than a year

5.0
December 2020

user-friendly

Pros

This has been one of the top online accounting tools I've used. It's very user-friendly and everything feels simple for day-to-day bookkeeping.

Cons

Getting started takes a bit of back-and-forth at first, you'll need to toggle through the features a little to understand how things are laid out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8