FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
Less than a year
“user-friendly for beginners”
Pros
This is hands down the best accounting software I've used. It lets you create more than one company profile which is super handy when you're managing multiple setups. Reports are simple to generate and the interface feels genuinely user-friendly and simple to navigate. It's also been really helpful for beginners who are still getting comfortable with accounting.
Cons
Haven't run into any major issues so far. That said, I'd love to see a sticky notes feature added for reminders and internal tracking. Also, the pricing feels a little on the high side.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Design, 1-10 employees
Free Trial
“impressive”
Pros
Best part for me is how quick everything runs. Pages load fast and the home page layout looks really solid and polished. Overall, the performance feels smooth and responsive and I'm genuinely happy with the software I'm using here. The "fresh book" feature also seems useful and worth the time.
Cons
Only thing I care about less is the pricing plan, even though it's still described as affordable. Aside from that, the tools for managing my business, employees and other day-to-day tasks have been really helpful, there are even some support features I didn't expect that turned out to matter a lot.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Free Trial
“well organized”
Pros
As a business owner, I was hunting for software that's simple to use, dependable and budget-friendly. I stumbled on it, signed up for the free trial and the setup looked really well organized. Everything was simple to browse and navigate and it felt like it was built with small businesses in mind. I ended up switching to another option only temporarily but that seems like it may have been a one-off problem, I'd definitely be willing to try it again.
Cons
I didn't stick with it after the trial because it got hung up connecting with my bank for some reason so I switched to another software that better matched what I needed at the time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“professional invoices in minutes”
Pros
The platform feels simple to use and the invoices come out with a really polished, professional look. I also appreciate that the payment tracker is built in a very adaptive way.
Cons
Electronic payments are the frustrating part, this feature only works with certain banks and other banks block it. That means occasionally a client can't pay via the invoice which has been pushing me to consider switching to a different software provider, even though the invoices look great and the payment tracking itself is well designed.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
6
Functionality
4
Management Consulting, 1-10 employees
Less than a year
“easy setup”
Pros
Felt really simple to set up and start using. Also, the app includes a wide range of features that cover pretty much any invoicing/accounting need you might have.
Cons
No real downsides here. The feature set is strong and the pricing feels fair so there's nothing specific I'd change.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 1-10 employees
Less than a year
“feature rich platform”
Pros
Well-suited for freelancers and small businesses. The free plan is simple and upgrading unlocks genuinely useful features. When you're selling products and handling company finances, it's reassuring that you can see whether invoices you send have been opened/read, plus it supports payments smoothly. The invoice tools are especially solid for small teams and freelancers and managing day-to-day invoicing feels organized and practical.
Cons
Sorting out one-off transactions isn't very convenient though recurring transactions work much better. all good otherwise
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Broadcast Media, 11-50 employees
Less than a year
“user-friendly”
Pros
This has been one of the top online accounting tools I've used. It's very user-friendly and everything feels simple for day-to-day bookkeeping.
Cons
Getting started takes a bit of back-and-forth at first, you'll need to toggle through the features a little to understand how things are laid out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Consumer Goods, 1-10 employees
More than a year
“great invoicing workflow for startups”
Pros
Really fits a small service-based startup or agency. It covers the whole client workflow-... sending estimates, tracking project time, creating invoices, collecting payments and following up on satisfaction. It doesn't include a full CRM on its own but that's more about focusing on what it does best. If you need CRM features, it can connect with multiple CRMs through integrations. Setup is simple enough that you can get someone up and running with minimal training.
Cons
When picking this tool, it's worth thinking about how tightly you want CRM functionality to connect with invoicing. Solutions like Zoho CRM plus Zoho Invoice are more closely linked but they tend to take more initial setup and configuration.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Accounting, 11-50 employees
More than a year
“aids accurate reporting”
Pros
It helps me and my team keep track of our income which has improved the organization's financial reporting a lot.
Cons
Everything about it works perfectly for me and I genuinely think every business should have something like this.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 1-10 employees
Less than a year
“awesome integrations”
Pros
The software feels simple and makes payroll monitoring really convenient. Overall, it's a very solid tool and the integrations are genuinely impressive.
Cons
Occasionally, the email click-through doesn't work. Besides that hiccup, I'm completely satisfied.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Utilities, 1-10 employees
Less than a year
“solid support”
Pros
Live client service support is a big win for keeping things moving. The workflow is automatable and the GUI stays pretty simple to use. It also connects reliably with bank accounts which makes reconciliation less of a hassle. There's project support built in, plus time tracking tools that help with keeping things organized.
Cons
Costs can rise fast especially once team members are added since they come with extra charges. Also, there's no quarterly tax impact feature that some teams might expect.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Computer Software, 11-50 employees
Less than 6 months
“Liked the results”
Pros
Everything feels very easy to understand and it's genuinely useful for daily bookkeeping. It handles multiple entry accounting work without much hassle. The tracking tools are excellent... especially the inventory tracking and the automatic mileage tracking. I also find it simple to locate and manage client records when needed.
Cons
Mobile experience could be better and customization options feel a bit limited. It also doesn't cover quarterly tax estimation in a way that fully matches my needs.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Information Technology and Services, 1-10 employees
Less than a year
“Fantastic software”
Pros
Works well for what I need. It delivers a solid, distinctive double-entry accounting setup that's adaptive and user-friendly and it also helps generate accurate estimates and invoices. The app covers the essentials freelancers and small businesses look for, retainers, cost and time tracking, inventory tracking and even task management. Also, its iOS app includes automatic mileage tracking which has been a nice time-saver. Overall, it feels like a platform I can stick with for the long haul.
Cons
A couple things could use improvement, the dashboard could be more developed and invoice customization is somewhat limited. I also wish it offered quarterly tax estimates since that would be a helpful feature to have built into the software.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
10
Legal Services, 1-10 employees
Less than 6 months
“Great for our team”
Pros
The whole setup feels really adaptive. Comparing accounting software can be tough because most tools just make sure the left and right sides of the books balance but this one goes further. It includes invoicing and the estimating feature stood out the most for me since it helps with forecasting and building out project quotes for specific clients. It's flexible enough for a small business and switching over from Quickens was simple, my accountant can work with both systems when they handle the summaries. I'm using it for our small farm and it's been working great so it's become a must-have for us.
Cons
Getting everything set up can take some effort and the dashboard could use a refresh to make frequently used functions easier to reach. Since dashboards matter so much, I'd expect it to improve over time. Quarterly taxes aren't included but that's fine for a tiny farm. If someone is trying to run a larger company, they may end up relying on both the software and their accountant. In my case, we already use an accountant as a protective measure which probably explains why I'm not missing it as much for the bigger firm side of things.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Marketing and Advertising, 11-50 employees
Less than a year
“mobile app works well”
Pros
App feels simple to use and customer service has been really helpful. The mobile apps are well designed too, plus the invoice templates look attractive and make sending invoices much cleaner.
Cons
The only real downside I can see is that it feels like there are limited features compared to what some tools offer.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Biotechnology, 1-10 employees
Less than a year
“Incredible tool”
Pros
Adding or removing third-party apps has been a really solid feature for me. Report estimation also feels extremely simple and overall the app has been excellent.
Cons
On a few occasions, it has duplicated the same bank account.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
More than a year
“10/10 product”
Pros
Time tracking is really simple especially with the built in timer that's directly tied to a project. That setup has been super helpful for managing work across a range of clients.
Cons
UI feels fairly basic but that simplicity might actually be a plus for some workflows.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
Free Trial
“solid decision for our org”
Pros
A friend pointed me to this software so I decided to test it out. After introducing it to my organization, it turned out to be one of the best choices we've made for the benefit of the company.
Cons
Nothing about it bothered me, I genuinely found it all working well.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Accounting, 500+ employees
Less than a year
“quick pc-to-mobile workflow”
Pros
Using it is simple and integration between my PC and mobile was easy. Being able to copy repetitive invoices and projects saved me a ton of time too. I also like that everything's available instantly, just a tap and I'm in.
Cons
The trial wrapped up faster than expected but the full version was absolutely worth it since I went ahead and purchased it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Food & Beverages, 51-100 employees
More than a year
“excellent support”
Pros
Felt pretty simple to me.. and the customer service has been excellent. There's also a solid mobile app that fits well with day-to-day work and overall I'm really happy to have this software running in our company.
Cons
I haven't run into many problems with it. I'm not completely sure but that's the only thing that comes to mind.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10