FreshBooks Reviews

Pros

Time tracking, expense tracking and the dashboard have been exactly what I needed.

Cons

I've reached out a couple times and mentioned an improvement I'd still like to see, an option to automatically include the start and end times for a client's work directly on the invoice (for example, ABC Company 01-05-2020 2hrs 10, 03am-12, 03pm).

Pros

There are plenty of good things about this software. Creating invoices is simple and you can also process credit card payments for bills. The template customization options are a nice touch too, adding your brand logo and adjusting the template details is simple. Also, the collaboration tools let you work alongside your clients without much hassle.

Cons

A downside shows up when you start paying for add-ons-costs can get pretty high once you enable extra features for clients. It also has a tendency to crash while you're working which can be frustrating. Occasionally, manual entry feels a bit awkward and more work than it should be.

Pros

I hadn't used any software for my business before... just an Excel sheet... but this is set up in a way that made it pretty simple to get going. It's genuinely helped organize my bookkeeping and I'm especially happy with the year, at-a-glance view of my income and expenses. The invoice reminders are also a lifesaver when something hasn't been opened or paid yet.

Cons

For a small business, the pricing feels a bit higher than I'd prefer.

Pros

This is pretty clean and simple to use. It's more than just an invoicing tool, It helps with tracking everything that comes in and what goes out which keeps day-to-day flow running smoothly.

Cons

Couple areas that could be improved. I started with small requests like more customization options for the invoice templates and now I'm also hoping for stronger tax integrations for Canada.

Pros

I've really enjoyed jumping in and getting productive immediately without needing a bunch of setup. The Support page was also super helpful and I especially appreciate that when I get stuck, Customer Service is right there ready to help me out.

Cons

At least for where my business is right now, I'd love to see an integration with HoneyBook.

Pros

When I started using it, I wasn't sure if it would fit my workflow but it turned out to be a pleasant surprise. The platform is simple to use and packed with features that help a one-person business run more efficiently. Creating invoices is simple and I also get updates on whether someone has viewed the invoice. It also makes it convenient for clients to pay online.

Cons

Haven't noticed anything worth complaining about yet.

Pros

Love how quickly I was able to get it up and running, plus the pricing feels really affordable. The platform lets me track my hours and clients, generate bills and even get paid through the system. Since I'm a new business owner, it's been a solid investment that's already helping me stay organized.

Cons

No real downsides so far, I haven't run into any issues with it at the moment.

Pros

It's very simple to use and the invoices it generates look really professional. The pricing feels fair, too. After spending some time with the software and reading up on the company, it seems like they genuinely design the product for service-focused businesses.

Cons

Only limitation I noticed is that it mainly caters to small to mid-sized businesses. If a company grows past a certain point, it may require a bigger change in how the software works though that doesn't feel like a dealbreaker for me.

Pros

This app handles my projects well and it takes a lot off my plate by automatically generating invoices. It also keeps my time management organized and I can import expenses directly from my business credit card, then it categorizes everything automatically so it's ready for taxes.

Cons

Mobile is still a weak spot since I can't open project pages there. The time tracker has also lost a feature I used a lot, the pause option is gone and when I stop the tracker I have to click back into it again just to enter what I worked on (it wasn't like that before). One more thing, when I send invoices through it, I'm unable to attach documents like vendor contracts.

Pros

I really like how approachable this device is. It has a simple design but still packs in a lot of features. You can pick from different payment plans and there's a bonus if you choose the annual option. One handy feature is that it shows the remaining payment and it also lets you share the software utility with a group of colleagues, how many people you can share with depends on the payment plan you go for.

Cons

With all these functions, the main customization limitation I ran into is that you can't easily design the logo shown at the top of the bills you're going to send to your customers. Also, while the bill templates and the preview can be filled in Italian, the actual device interface is only available in English.

Pros

Setup was simple and the overall system is simple to use. I also had no trouble getting the invoicing function configured so I could start sending invoices quickly.

Cons

A couple of reporting sections felt confusing at first.

Pros

This software is user friendly and it also looks really pretty and professional.

Cons

No cons at all, everything feels super simple and professional.

Pros

App feels simple to use and the built in database has been really reliable for keeping everything organized. Customer support has also been excellent, whenever I've needed help, the team has been responsive and genuinely helpful.

Cons

Syncing between platforms hasn't been consistent. I often run into trouble moving information I record on my mobile phone over to the app on my desktop and that can lead to losing work I spent time on. Also, it doesn't offer full transaction tracking or complete bank reconciliations. A specific frustration is around arrears, when I record a customer payment, the app doesn't update the arrears correctly, it keeps showing the original amount which is honestly pretty infuriating.

Pros

Pretty much everything here hits the mark, the dashboard, estimating tools, reports, client organization and more. The whole product feels outstanding and covers the day-to-day business tasks without me having to patch things together elsewhere.

Cons

As a type-A sort of person, I'd love the option to close out the books each month. That said, I'm willing to accept the current approach if it keeps my books balanced which it has consistently done. I also wish the mobile app felt more like a truly interactive user experience rather than a quick snapshot of how the business is performing.

Pros

I mostly use this to track time for clients, everything from bigger ongoing projects to quick one-off tasks. Starting the timer is simple, I can tie it to the right client/project and then stop it as soon as the session or job is done. Each month's first day, I'm able to generate and send invoices for every client based directly on the logged time. Payments are flexible too since clients can pay by check or online and I can mark invoices as paid once my bank has reconciled the transactions. The automated invoice reminders have been a big help in getting paid for work I'd otherwise end up chasing.

Cons

Just wish the reminder system had more follow-up options. A few clients sometimes need more than the current maximum of 3 reminders. I also get a little tripped up with the reconciliation, If transfer/expense items aren't categorized correctly, it can cause odd behavior in the ledgers though the reporting does make it relatively easy to spot and correct mistakes.

Pros

Lets me whip up estimates and send proposals, track my time, invoice clients and reconcile expenses for reporting without bouncing between tools. Before this, I was juggling three separate platforms just to cover all those tasks.

Cons

More advanced accounting features would be a welcome upgrade but overall it covers what I need. It'd also be great to track time by quantity instead of only using duration.

Pros

The platform feels like several tools working together, including accounting, time tracking and project tracking.

Cons

Nothing stands out as anything I dislike.

Pros

It feels simple to use. The app isn't crammed with tons of extra features and the dashboard gives a really clear overview of how the business is performing.

Cons

There's a bit of a grey zone with the plan setup since I fall right between the two tiers. The higher tier costs more than I'm willing to spend, while the plan I'm currently on feels a little too restrictive.

Pros

Simple to use and tracks everything well. The mobile app is especially convenient which makes it easy to stay on top of what's going on wherever I am.

Cons

I don't have any setbacks to mention here

Pros

I managed to locate a local business banking integration that supports reconciliation and lets me download expenses. A couple of bigger small-business tools I tried wouldn't connect online with my bank so this fit my setup much better. The workflow is also simple to follow which made it simple to get started.

Cons

Once you reach the first paid tier, there are restrictions on how many clients you can add and keep active at the same time.