FreshBooks Reviews

Pros

Redesign looks fantastic and overall the product is still really solid. The new look and workflow improvements make it feel more modern while keeping the core offering strong.

Cons

This redesign came with real trade-offs, they stopped supporting PayPal Business-to-Business payments with the previous $0.50 flat fee. That was the main reason I was using the service and now I can't use it anymore. Also, they also pushed me out of the free plan.

Pros

Debtor accounting tools it includes feel really well integrated and cover a wide range of needs particularly the tax calculator side. I also appreciate how customizable the accounting templates/models are since they let us match how we track finances. Also, the mobile payment option is convenient and saves time when clients need to pay on the go.

Cons

One limitation is that it doesn't give useful performance metrics for tracking broader business management. It also doesn't support marketing management so we had to look elsewhere for those workflows. A bigger problem for us was the weak CRM integration, it made it harder to organize and consult our contact databases which added friction to our day-to-day work.

Pros

If you're looking for cloud accounting, it does cover the basics and gets the job done.

Cons

At first, it came across as a bit weird. I'm confident it can handle accounting tasks similarly to QuickBooks but the overall experience always felt noticeably sub-par.

Pros

I really enjoyed the free trial of this software. It seems like a solid help for medium-sized businesses and it can work for larger companies too. It also feels like a strong alternative to QuickBooks which has often left me frustrated.

Cons

Can be a little challenging for beginners though there aren't any major complaints overall.

Pros

Usage feels simple and pretty simple. Even the free version still offers a solid set of features so there's plenty you can take advantage of without paying right away.

Cons

It would be really helpful to have reminder emails for overdue invoices sent automatically, seeing that built in would make the workflow even better.

Pros

Comes packed with a lot of built in features. Support has also been solid when questions pop up and the app ecosystem is strong thanks to the number of integrations available.

Cons

Pricing was the sticking point right away, it felt pretty prohibitive for our small business. Also, the platform wasn't very adaptive to learn so getting other people set up took a lot of effort. Switching over and migrating our existing data turned into a major hassle.

Pros

Love that it is so simple and the interface feels really well designed. Integration with other tools has also been genuinely solid which made the workflow smoother. Also, there's a decent range of invoice templates to choose from so you're not stuck with just one style.

Cons

The only thing that stands out is the pricing, it feels a bit on the expensive side. It could also benefit from adding a few more features over time to make it even more complete.

Pros

It handles most of the process for you so all you really need to do is enter your data. That single step ends up saving a ton of time and prevents a lot of the usual back-and-forth frustration.

Cons

Occasionally it has frozen on me and I've had to go through the process of re-entering all my data.

Pros

I really like being able to send edits and keep track of my business right from the app. The phone experience feels solid and it would be awesome to have more of the same options available on mobile like the desktop version offers.

Cons

Don't have any complaints about the app at the moment.

Pros

Invoicing is quick and simple and I can send invoices to clients right away.

Cons

Recurring invoices feel a bit less adaptive than they should be and I'd love a cleaner UX for that part.

Pros

The way it handles the quality preference in the presentation really stood out to me, It felt thoughtful and well put together.

Cons

Getting to the functionalities and features doesn't feel very smooth and access to them seems limited compared to what I expected.

Pros

It's a solid, simple accounting app that's easy to work with and handles day-to-day needs well for non-complicated businesses.

Cons

Layout can feel a little confusing if you're not already familiar with accounting terminology and layouts.

Pros

This was the first accounting/invoicing tool I used for my consulting business and it matched my needs really well. The customization options were solid, the backend did what it should and overall it covered all the boxes I was looking for at the time.

Cons

Usage became impractical pretty quickly because moving from the free plan to the paid tier, even for the smallest upgrade, felt like too big a jump to justify the cost. These days, it also seems like other cloud accounting options have moved ahead.

Pros

I've worked as an accountant for a few years and used it to manage my day-to-day bookkeeping. The platform made it simple to bill clients, set up recurring invoices, handle tax calculations and track payments. Overall, it has become a must-have tool in my accounting toolkit.

Cons

Pricing options are limited which can make it hard for smaller businesses to figure out the most cost-effective plan. I also felt the lack of a solid mobile app for working on the go, at least when I used it, it didn't have one yet.

Pros

Mostly, I use this for invoicing and recurring billing and it's been refreshing to run across an option that actually handles auto pay. A lot of tools can set up recurring invoices but they stop short of automation on the payment side, it manages both so the whole setup feels more complete for ongoing charges.

Cons

The cost is a bit steep since I'm mainly using it for standard invoicing. If you only need basic billing, there are other options that work with PayPal or similar payment routes which can be more budget-friendly.

Pros

Has a lot going for it when it comes to creating, managing and sending invoices and the overall invoice workflow is really efficient. It also ties in nicely with employee work time tracking which helps keep things in one place. Also, the platform handles payments well and supports receipt management for both payments and expenses.

Cons

Biggest issue we ran into is how it handles credit cards, support there feels lacking. It also doesn't offer as many payroll management tools as some other accounting services and it wasn't syncing smoothly across all of our devices.

Pros

It's simple to use and the cloud platform makes it really flexible and accessible no matter where you are. Collaboration tools are solid and make it easy to work with others together. The pricing also feels fair so overall the value is excellent.

Cons

Every now and then, I've noticed a couple automated hiccups though they haven't been serious enough to cause major issues.

Pros

I think it has a really nice feel to it. Our accounting team also noticed that the time and effort required to get reports ready was reduced. The whole workflow feels quick and flexible and the support team has been genuinely helpful, responses come in very promptly.

Cons

Mobile app still needs some work. It doesn't live up to the desktop experience and with a bit more optimization for performance, it could turn into a much stronger companion app. Pricing is also decent so it's not a deal-breaker.

Pros

Setup and day-to-day use were surprisingly simple, even when we were still getting comfortable with bookkeeping. It also has solid responsiveness from the support team which helps when you're learning the basics. Overall, it's a great fit for anyone new to accounting or bookkeeping.

Cons

A few features we later needed weren't included and that limitation pushed us to move to another tool after about nine years. Still, the experience was positive enough that the switch felt more like an upgrade path than a regret.

Pros

Pretty easy to set up, honestly. And I'm able to upload my logo so each invoice looks personalized. It also lets me export invoices as PDFs, resend them when clients request and email them directly from within the software.

Cons

It's a bit tricky to manage invoices that weren't created, those can end up out of sequence unless I renumber them and re, Import them into the new format.