FreshBooks Reviews

Pros

The software is pretty adaptive to use so you don't need an accounting background to track down what you're looking for. Making and publishing invoices is simple enough for anyone to handle. I also like having a default description line for products or services, with the option to tweak the wording on the fly whenever a situation calls for it. Also, the built in reporting features pull common information you typically need, without making you hunt around.

Cons

One improvement I'd love is that when you update a product/service name, it would be great if existing invoice line items could update too, rather than manually changing each item across every customer invoice. Also, when browsing a customer's invoice history, I'd prefer the final total at the bottom of the list to show the outstanding amount due, instead of only showing a combined total of all invoices (paid and unpaid). It would be useful to have the ability to create different invoice types or templates/layouts for customers who receive specific services... especially if you want to reflect special terms or adjustments. More report customization options would also be a welcome upgrade

Pros

This tool covers a lot of key finance workflows, things like invoicing, accounts payable, purchase orders, expense claims, reporting and time tracking. It definitely makes financial transactions feel more manageable and I also like the fact that you can settle payments using Visa, Mastercard or PayPal. Another helpful angle is staying connected with customers while handling accounting from anywhere and at any time.

Cons

Biggest letdown is pricing which feels too high. Reporting also doesn't come out as strong as expected. Also, payments can't be deposited directly into a bank account.

Pros

Has turned out to be a strong tool for businesses that need help with tracking work and handling invoicing. One standout feature is that it lets you see whether clients have opened the invoices you send which is really useful for staying on top of payments. It also cuts down on the usual paperwork headaches in the office. Also, invoices and other business reports are kept securely and organized so everything is easier to find later. Customer service has been dependable as well which made a difference when we had questions.

Cons

Getting it set up in our business took more effort than expected. We ended up needing technical support to get everything implemented properly. During the first few days, moving between features felt a bit tricky and it wasn't immediately simple to navigate.

Pros

It's a program with a really well-crafted, adaptive interface. I especially enjoy the attractive templates and the process for creating accounts is simple which also makes training new employees much more manageable.

Cons

I do wish there were a few more templates included. Compared to other similar tools, it's missing some helpful features. Also, in the latest version, third-party payment systems aren't available anymore.

Pros

Makes it really easy to send invoices and handle billing for clients. The interface feels polished and simple to navigate so setting things up doesn't take forever. There's also a solid set of features, estimates, team collaboration, automatic reminders and more, that help keep billing organized and on track. Overall, these tools make the invoicing workflow more efficient for day-to-day business.

Cons

Subscription options are a bit limited which can be frustrating if your business doesn't fit neatly into the available tiers. If you're not exactly in the "small" or "large" category, the pricing may feel off and you might miss out on some of the perks that come with higher plans.

Pros

This is honestly the best software option I've found for small businesses that want smarter business management. I was able to generate invoices and email them directly, plus handle accounting in a more organized way. Coming from manual invoicing and bookkeeping, the change was huge, everything feels much more organized.

Cons

Not really, this tool does so much well that it's hard to come up with anything to complain about.

Pros

App fits nicely into our invoicing process and handles payments smoothly. Everything feels fast, practical and highly adaptive which helps both our clients and the company owner feel confident using it. The reporting is excellent too and the ability to customize things is a big plus.

Cons

Every now and then it can take a bit longer to locate a specific invoice but it's not a dealbreaker.

Pros

Brings a really massive set of features. It's essentially an all-in-one setup for accounting, invoicing and expense tracking. The invoicing side is especially strong, with customization options that are flexible enough to make sending invoices feel simple, while still letting you design them to your needs.

Cons

Upfront cost can feel a bit on the high side. That said, the capabilities you get still seem to line up well with what you're paying for.

Pros

The software is simple enough to handle all my accounting needs and it keeps bill tracking up to date in real time. Customer support has been genuinely helpful and the user interface is clean and well designed. I also like having attractive templates to choose from which makes setup and organization feel a lot faster.

Cons

Main downside is that the user base feels pretty limited. Also, a few of the features I expected aren't included or are missing and the monthly pricing ends up feeling a bit expensive if you're not using everything.

Pros

I'd recommend this tool to anyone running a small business or trying to grow from a side hustle. The interface is genuinely adaptive so even without much accounting background, I was able to get comfortable with it pretty quickly. It also integrates smoothly with other solid tools, Stripe and other payment apps included... so I spend far less time manually monitoring everything. Overall, it's been a great fit for my setup and I'd definitely suggest it to other small-business owners.

Cons

Because it's built specifically for small businesses, I'll likely need to switch platforms once my business expands beyond that stage.

Pros

Biggest standout for me has been the customer support. Whether it's repetitive admin work or a more complicated requirement, the support team picks up quickly and stays focused on helping you finish what you need. It's also been a real improvement how payments are handled... especially with the Advanced payment feature. Even though there's an extra charge, it has changed how our business stores and processes payments thanks to their PCI-compliant setup.

Cons

What's shifted in a negative direction is the tool moving away from keeping its older, more humble options available. Long-time small businesses and individuals can't rely on their legacy accounts as much as before and that feels like a rough cultural move. It also makes it harder to recommend it to brand-new startups since there's an added cost on top of the learning curve. A free tier would go a long way toward supporting businesses that are still getting off the ground.

Pros

It fits small-scale businesses really well and it's pretty simple to use thanks to a clean, user-friendly, good-looking interface. Once you're comfortable with the basics of accounting, you can manage things without needing a dedicated accounts person. The third-party app integrations also make it convenient to both receive and send payments. Also, it works across multiple platforms so it's usable when you're out and about. Between the project features, estimates and reporting, it covers most of what you'd need to track and evaluate your financial goals in one place.

Cons

In our case, we were able to handle the majority of accounting tasks without much trouble. That said, results may vary depending on the type of business and setup. Still, they do have a support team that generally responds with solutions quickly when you need help.

Pros

Keeping up with invoicing and expenses can become a real headache when you're running a small business. I was spending more and more time on paperwork and trying to stay on top of receipts. It fixed a lot of that for me. The system isn't confusing to use and it includes templates for pretty much every invoice type I've needed. Expense and time tracking are also very simple. There's an Android app in addition to the web app which is a big plus since this is the kind of tool you want available whenever you're on the go.

Cons

Nothing specific comes to mind.

Pros

Interface feels really polished... stylish, clear and simple. It also works well across different needs, one person on my team uses it for time management, while others use it for accounting and writing reports. I appreciate that there's a real support service behind it with knowledgeable people, messages don't get dragged out with lots of talk, they look at screenshots and apply the fix right away.

Cons

The plan's limit (up to 500 customers) is a bit tight, we could use more capacity. Also, over the two years I've been using it, a few useful tools and features disappeared. That's left me wondering why those changes were made.

Pros

Offers a solid profile setup where you can register either as a company or as an individual. Beyond that, you get sections like Dashboard, clients, invoices, expertness, estimates, time tracking, projects, my team and my reports. The app layout feels pretty user-friendly so it works well for different kinds of startups, digital markets and even non-finance small business owners. It also avoids the usual complexity you see in traditional accounting tools and it can be designed to the specific needs of your business. The team management and time tracking features, along with the reporting area, make it a useful option for decision makers. Even if you're not a finance person, the platform still covers the main accounting workflows and you can access everything remotely.

Cons

Didn't notice much depth in support for current assets or inventory management which is important for startups using accounting software. Also, there's no option to customize the report section.

Pros

It was extremely simple to get set up and tweak to fit how I run my business. Within a little under two hours, I had automatic expensing, time tracking across my different services and electronic payment options enabled for my clients. Creating invoices takes almost no effort and it instantly makes my small business look far more professional. The time and stress I've saved with it feels like it more than justifies the low monthly fee.

Cons

User friendly setup can sometimes feel a bit limiting, canceling recurring expenses or invoices, for instance, isn't always immediately clear. Also, the mobile app doesn't include as many features as the web version. It hasn't been a deal breaker for me but if you rely on your phone while working, it could be a little disappointing.

Pros

So fantastic for me, it's doing exactly what it claims. The invoicing flow is simple and managing getting paid feels a lot less stressful. Payments are flexible too since you can get paid through Stripe, PayPal, ACH and more. It also sends reminders when invoices are coming due which helps keep everything moving. The dashboard is really clean and gives a clear view of what's been paid versus what's still outstanding.

Cons

So far, nothing really stands out as something I dislike. It's a really solid service for freelancers and small to mid-sized business owners.

Pros

My favorite part is how simple it is to accept online payments. It also makes it simple to review both past and paid invoices and keep track of other related details right from the platform. Also, the mobile app runs really well and fits smoothly into day-to-day use.

Cons

No real downsides to call out. Everything has been working fantastically and it keeps rolling out new, interesting features over time which makes using it more enjoyable.

Pros

Feels simple to use and it genuinely cuts down a lot of time on bookkeeping. Also, it's one of the few tools I've seen that also offers reasonably decent project management, not just accounting features.

Cons

Transition to their new upgraded software caused a lot of problems. Several useful features disappeared without any clear heads-up and the updates they promised have been delayed for months. For instance, user-specific roles are gone, now employees can't create estimates unless they have full access to all accounting information. They also removed the option to include a customer account statement with each invoice. I tried working with support to find workarounds but the only solution they offered was to charge us for a second account just to link things to the existing one. The frustrating part is that we're already paying for these capabilities and they were taken away as part of the "upgrade." They've claimed the changes were based on what users requested but we definitely didn't ask to lose those features. What we wanted was help creating a workaround and they said it was within their power, they just want us to pay extra for the fix.

Pros

I've used it since I started freelancing and even after growing to close to a dozen employees, it's still been holding up really well. I particularly like how quickly it lets me generate invoices and it's not hard to get started... someone who's never touched it before can usually begin working within a couple of days. Having a mobile app makes a big difference too since I can monitor income and expenses on the go, even when I'm not in the office which has been genuinely valuable for me.

Cons

Reports feel a bit limited and exporting data to Excel isn't as simple as it should be, turning reports into something workable in Excel can be pretty frustrating.