FreshBooks Reviews
Total 2061 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Leisure, Travel & Tourism, 500+ employees
More than a year
“Makes invoicing organized”
Pros
From my perspective, this is an outstanding product. It's helped me a lot with organizing all my invoices and the service quality has been consistently strong. Feels like one of the most complete online accounting packages out there, with plenty of useful features. The interface is simple enough for anyone to pick up quickly and I also appreciate how fast I can access everything on my mobile devices.
Cons
There's really nothing negative to report. I'm happy with all the features and functionality it offers and customer support has been excellent. Overall, it's the best solution I've found for managing my books so I don't have any complaints at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Computer Software, 101-500 employees
More than a year
“Strong finance management platform”
Pros
This feels like one of the best platforms for handling company finances efficiently. Everything is organized in a really professional way and the results have been consistently solid. I also appreciate how it tracks time and keeps everything managed securely and conveniently. It's essentially become a central spot for everyone so there's much less time wasted on paperwork thanks to the helpful features and overall functionality.
Cons
I don't have any downsides to mention here.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Design, 1-10 employees
More than a year
“perfect for us”
Pros
I really enjoyed the customizable invoicing features. I could add my logo and interface is so neat!
Cons
Free tier is pretty limited though it's still free... so I can't call it a major downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer & Network Security, 500+ employees
More than a year
“well-organized tools in one”
Pros
Everything stays neatly grouped rather than getting scattered across tons of places. It's also nice that you can use multiple tools with different functionalities from a single package.
Cons
Nobody ever gets to 100% perfect. At most, it can be around 99.9%... so it's worth trying once, comparing and seeing the difference for yourself.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“satisfied user”
Pros
It actually works like a complete online accounting package, covering invoicing and tracking and the rest of the workflow and it's genuinely simple to use day to day.
Cons
When the team rolled out an update with a new release and refreshed interface/design, moving older invoices over to the new version was pretty painful and we hit a few snags. That migration hassle was a one-off situation though.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Consumer Goods, 500+ employees
More than a year
“keeps everything on track”
Pros
We use this software to create business invoices and it's been helping me keep all my account operations in order for my small business. The interface is pretty simple so I didn't need advanced skills to start using the features. The templates are also a big plus, they let me handle financial calculations in a more organized, consistent way.
Cons
Monthly subscription feels a bit pricey which could make it hard for some people to afford.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Environmental Services, 500+ employees
More than a year
“so good”
Pros
Genuinely simple to use and makes invoicing and accounting feel much more manageable than they otherwise would. The whole setup helps organize customer invoices without adding extra hassle and the time tracking component is a solid extra that saves time.
Cons
Honestly there's not much I'd change. Pricing feels fairly competitive and the features included do what they're supposed to without causing issues.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Design, 1-10 employees
More than a year
“excellent results”
Pros
Creating detailed invoices and proposals takes just a few minutes which makes it perfect when you're busy. There's also a client-friendly viewing experience and that's been a big win for our team and our clients. The reporting is strong too, useful for end-of-year accounting and for keeping track of projects one by one. I'd definitely recommend it to anyone who needs an invoicing solution that works on the go.
Cons
There was a bit of a hassle getting it to connect with our accounting software and it doesn't support QuickBooks compatibility.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Internet, 1-10 employees
More than a year
“anyone can use”
Pros
Makes the whole invoicing process effortless because its quite easy to get used to. I can send invoices to clients without wrestling with all the paperwork myself.
Cons
After the upgrade to the new version, there was a learning curve and it took a bit of time to get comfortable with the changes.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“My thoughts”
Pros
It's really simple to use and it takes care of all my invoices on a monthly schedule without requiring me to manage anything day to day.
Cons
Nothing negative to report. Support actually listens, after I ran into a functional issue and shared what I needed, the team eventually rolled out the exact feature I wanted a few months later.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“Multi-user management”
Pros
This feels pretty adaptive and I can manage it smoothly whether I'm using it myself or bringing in multiple users.
Cons
Since everything runs in a web/cloud setup, it only works when you're online so you're limited if you need offline access.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Information Technology and Services, 1-10 employees
More than a year
“Strong small-business accounting”
Pros
Genuinely, this tool IS effective for small business accounting. The ability to take credit card payments for customer invoices is a huge plus. It also feels like it makes sense to invest here only if you'll actually use the features, otherwise it doesn't add much beyond just viewing incoming company names on your website.
Cons
App still needs some work. Price-wise, it's pretty expensive compared to other options if you're not using the full application. I also noticed the latest User Interface change feels like a step back, the previous version was more effective and required fewer clicks.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Computer Software, 101-500 employees
Less than a year
“mobile-friendly finance tracking”
Pros
This cloud-based app lets us manage daily bills and finances without hassle. Setup was quick and I was able to start using it right away. It also runs really well on my mobile device which makes it convenient for day-to-day tracking.
Cons
There are only a limited number of invoice templates available. It's also not possible to edit multiple entries at the same time and the customization options don't feel fully flexible if you want to design it to your exact preferences.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Media Production, 11-50 employees
Less than a year
“Good one”
Pros
Using it lets us get our finances fully in order and complete audits using downloadable reports. The toolbar feels really polished and tracking accounts is simple.
Cons
Limited templates and some restricted features are a little off for me. You also can't edit multiple entries at the same time and exporting reports to Excel can be a hassle.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Security and Investigations, 1-10 employees
More than a year
“Best tool”
Pros
It's simple to operate and consistently delivers great invoices along with solid tracking features.
Cons
No complaints here, I don't have anything negative to say.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Accounting, 500+ employees
More than a year
“quick setup”
Pros
Best part of this software is how simple it feels, with all the features reachable quickly. Before using it, I used to spend hours and hours handling basic accounting tasks. Switching to it completely changed that for me, I can now get my accounting done in a fraction of the time. It also helps me stay on schedule since I'm able to submit everything well before deadlines and the app itself feels both fast and responsive.
Cons
Don't have any downsides to mention. It covers everything I need and works as expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Broadcast Media, 500+ employees
More than a year
“Great automation”
Pros
This cloud-based accounting tool organizes automated bookkeeping tasks. It's an award-winning platform for sending invoices, issuing payment reminders, tracking time and managing receipts all in one place. It also seems like a solid fit for small businesses and institutions that need simple, reliable accounting support.
Cons
Access is restricted to a limited number of users some features are only available on certain plans and the pricing can feel pretty steep.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Marketing and Advertising, 1-10 employees
Less than 6 months
“Amazed with the results”
Pros
The interface and overall design really won me over and I'm hoping the product keeps expanding, there's a lot of potential. Using it has felt genuinely simple and the customization options let me shape it to match how I work. A standout feature is being able to generate an invoice link I can drop into an email, instead of sending the message directly through it where my clients might not even notice it.
Cons
What doesn't fully meet my needs is estimates. Right now it feels too limited when I want customers to choose between options, packages or give structured feedback. Editing an estimate, updating it and then sending it back is also more of a hassle than it should be. I'd like estimate related reporting to cover multiple income streams such as product sales and it would be great to generate receipts through it as well. Lastly, the pricing could be a bit more affordable.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Quick to use”
Pros
My favorite part was how simple it is to use and the whole platform feels really user-friendly from start to finish.
Cons
Only area I'd want to see improved is the Reporting section.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Medical Practice, 500+ employees
More than a year
“Liked using it”
Pros
Such a simple accounting app and it feels simple to use. Compared with other apps in the same category, the interface is easy to navigate and it has that familiar layout that makes you comfortable right away. The time tracking feature for accounting is one of the best parts of the app and it handles my timing needs really well.
Cons
A couple things are missing, there's no way to view transaction history and credit card tracking isn't available. Also, usage is limited to the first 25 clients, once you go beyond that number, the app's payment/usage access is restricted.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
10