Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

K
Kadir

Computer Software, 1-10 employees

Less than a year

5.0

Project Management

Pros

Jiras intuitive task tracking and Agile project management features, such as Scrum and Kanban boards, help me stay organized and keep up with project progress without any hassle.

Cons

At first I find Jira confusing and also believe it requires training.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Akshat

Information Technology and Services, 51-100 employees

Less than a year

5.0

Jira is a good software to manage the day to day task of projects I'm working on with company

Pros

What I like most about Jira is creating tickets and assigning them to myself or colleagues, including setting priorities and story points. It tracks all my tasks and their timelines which makes it easy for me to manage my daily work.

Cons

Jira integrates with Clockify for managing timesheets but when I update Clockify directly, it does not reflect in the Jira timeline. I have to manually add the worklog in Jira.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

VB
Vidyasagar Babu

Information Technology and Services, 500+ employees

More than a year

5.0

Perfect tool for overall project management

Pros

I find Jira very useful for project and test management. It provides good visibility into project status and offers many tagging and field options to organize the backlog.

Cons

It may not be the best choice for beginners as it requires some time to understand its full capabilities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

Best tool for tracking issues

Pros

I enjoy Jiras ability to organize and schedule activities, track progress and report outcomes. The best part is that it helps me stay organized and on schedule.

Cons

Well to be honest Jira is not very user-friendly. So understanding how to use the application to its full potential takes time and training.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Layne

Utilities, 101-500 employees

Less than a year

4.0

Good System if you include integrations

Pros

Tracking issues and tasks in Jira is clear and easy. I also like the integration with Teams, email and other features, which makes it even more accessible.

Cons

Without integrations, the end-user site for submitting tickets and issues looks very plain and is not easy to customize. It makes the interface appear quite boring and unattractive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

R
Rui

Computer Networking, 11-50 employees

More than a year

4.0

JIRA - Tickets management and tracking

Pros

Working with Jira is pretty easy and I find it easy to check the tracking of tickets.

Cons

I think AI could help by relating issues of the same nature spread across different tickets.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

N
Nischitha

Information Technology and Services, 500+ employees

More than a year

5.0

Easy to track and collect the information

Pros

Jira offers a wide range of options to direct tasks to the right team and captures all the necessary information.

Cons

I have not faced any problem while working on this tool so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Stephane

Oil & Energy, 51-100 employees

More than a year

5.0

Agile Project Management Made Easy

Pros

Jiras backlog feature really helpful for planning sprints.

Cons

I found the onboarding experience lacking. It took some time for me to become familiar with all its powerful features.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

?
?Oren

Public Safety, 101-500 employees

More than a year

5.0

Great tool for task management

Pros

Following Sprint task status and tracking my teammates' work in Jira is simple and easy.

Cons

Many mandatory fields are not saved for the next time, which could help in simplify the use of the tool. It is disappointing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Mrunmayee

Information Technology and Services, 500+ employees

More than a year

5.0

Task management made easy with Jira

Pros

I could tailor Jira to fit my team's workflow perfectly. This flexibility made managing projects much more efficient and organized for me.

Cons

As a new user, I felt overwhelmed navigating through its numerous features and settings. It took me a while to get the hang of it, which initially slowed down my productivity.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

O
Oliver

Computer Software, 500+ employees

More than a year

4.0

Legacy Tool of the Agile Era

Pros

I see that Jira is used by many agile teams, as some bean counters are too cautious to fully trust their developers. They need the feeling of having control.

Cons

Jira software is a bit clumsy, slow, and plagued with security issues.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Not Specified, 11-50 employees

5.0

Jira: A Game-Changer for projects Management

Pros

Well Jira's powerful search functionality allows me to quickly spot my issues.

Cons

I consider Jira a great tool for agile teams, though I find it a bit difficult to manage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y
Yashovardhan

Computer Software, 51-100 employees

Less than a year

4.0

Superb experience with Jira

Pros

I loved Jira because it provides a quick solution of technical issues.

Cons

There is nothing I dislike about it, except that it could be more interactive to provide a more personalized experience.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

I
Isabella

Medical Devices, 51-100 employees

Less than a year

5.0

Good Workflow

Pros

I really Jira as it handlea issue tracking across many different project groups.

Cons

I would prefer if, instead of having to add child pages and navigate to a different page, the content was pdirectly inside the ticket.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

H
Huans

Computer Software, 51-100 employees

More than a year

3.0

Jira is OK but not great

Pros

Once properly configured, Jira works well for managing products.

Cons

Configuring the project, boards and workflows is very complicated for me, and some actions take a long time to reflect changes.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

8

A
Agah

Internet, 11-50 employees

More than a year

5.0

Effective but sometimes can be a little complex

Pros

I think Jira flexibility and customization options are fantastic. It really lets our team tailor the workflow to fit our specific needs which makes project management and tracking pretty quick and accurate.

Cons

The learning curve quite steep. It takes a while to grasp all its features and new users or might find it overwhelming at first, as they have reported.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

B
Bradley

Information Technology and Services, 500+ employees

Less than a year

5.0

Jira provides a solid and reliable framework to create, track and update tasks

Pros

My experience has been positive, with a reliable way to manage and define tasks.

Cons

No issues as I find it to be a reliable and robust solution that has been tried and tested within my business.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

J
Josh

Alternative Dispute Resolution, 51-100 employees

More than a year

4.0

Complex but gets the job done

Pros

I like the fact that Jira offers many features and ways to tune it to best fit my workplace.

Cons

It is very complex when getting started and not always the easiest to navigate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SS
Syed Shahid

Luxury Goods & Jewelry, 500+ employees

More than a year

4.0

I am using Jira and I am happy to use this product.

Pros

What I like most about Jira is its wide range of project management options.

Cons

I think there is a need to make it more user friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

K
Kevin

Airlines/Aviation, 500+ employees

More than a year

5.0

Perspective of SWE user

Pros

I value Jira for its task management, issue tracking, sprint metrics, charts and JQL.

Cons

I would like to have the option to assign issues to multiple users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10