Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

H
Haley

Marketing and Advertising, 500+ employees

Less than a year

5.0

Wonderful application!

Pros

Jira is always reliable, with no technical issues. Also it is user-friendly and easy to use.

Cons

My only complaint is that I wish I had started using this application sooner!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Avishai

Computer Software, 51-100 employees

More than a year

4.0

Manage our agiel development workflow

Pros

I really like the good connectivity between items like epics and user stories. Overall, it meets the basic needs for R&D management and product collaboration.

Cons

After using it I come to a conclusion that many simple activities have a poor user experience and are hard to use quickly. The filters are not intuitive and navigation between different screens is not clear. The UI looks outdated and lacks many capabilities that would make a product managers work easier.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

D
David

Environmental Services, 500+ employees

Less than a year

4.0

High value for the money you pay

Pros

Jira software provides high traceability with daily users and great control of SLAs.

Cons

I find the setup process not very user-friendly and difficult to adapt to business needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

A
Ashish

Information Technology and Services, 11-50 employees

Less than a year

4.0

JIRA for Project Management

Pros

I see that Jira is a well-established tool, commonly used by clients for project management.

Cons

I have noticed that ADO has more features like test management and CI/CD pipelines.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

10

A
Andrew

Airlines/Aviation, 1-10 employees

Less than a year

4.0

Good product and proven

Pros

I liked task management the best and even overall its a great tool too. I would definitely recommend it for small to medium-sized enterprises.

Cons

The cost is way too high for many smaller companies to invest in.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

S
SALIH

International Trade and Development, 500+ employees

Less than a year

4.0

excellent resource for agile teams

Pros

Jira helps my team collaborate by letting us prioritize projects and issues, track the time spent on them and use the comments area. Dashboards give me a high level view of the projects status. Different statuses, like new, resolved, testing and fixing, show the current stage of each issue.

Cons

From my experience, I have noticed that the central UI and data structure are slow and lack context. It feels outdated and has low acceptance rates among my colleagues. Supervisors might log items in the system but continue using Google Docs for tracking, leading to data fragmentation. To me, this suggests it is not quite suitable for our needs.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

A
Ajoke

Automotive, 101-500 employees

Less than a year

5.0

Easy to use and access

Pros

I find navigation seamless on Jira. It is very easy to use and has no issues.

Cons

Nothing comes to mind as I have not face problems of any kind till this date.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

5.0

Jira - Track everything, manage everything

Pros

I like the fact that I can create, update, track and manage issues (tasks, bugs, enhancements, etc.) all in one platform. It makes Jira a must have for project management professionals.

Cons

When dealing with a huge amount of data, I find JIRA can be a bit slow performance-wise, and the user interface sometimes feels cluttered. However, despite these issues it remains a wonderful and essential tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

F
Florence

Information Technology and Services, 500+ employees

More than a year

5.0

User Review

Pros

I find the search function helpful for easily finding or narrowing down to the right tickets. Both basic and advanced search options are user-friendly and the advanced search handles long and specific queries well.

Cons

I find that attachments cannot be renamed or commented on, which can make things a bit disorganized when there are many attachments in a ticket.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
paramjit

Information Technology and Services, 11-50 employees

Less than a year

4.0

Best Task Tracking System

Pros

Jira is pretty easy to access and use. Creating subtasks and linking different tasks is straightforward.

Cons

I do not find the task history section necessary, as it seems to be used the least.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

V
Virginia

Information Technology and Services, 101-500 employees

Less than 6 months

4.0

Powerful and complete Project Management and issue tracking tool

Pros

I find Jira very useful due to its scalability which makes it suitable for companies of various sizes. Its automation features help reduce manual tasks and it integrates well with other third-party software and has good reporting features.

Cons

I find it to be a bit expensive and not always easy to understand due to its complexity and numerous features. It may take a long time for me to become completely familiar with this software and master many of its functions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

O
oluwaseun

Information Technology and Services, 1-10 employees

Less than 6 months

5.0

Ebony reviews

Pros

I really like Jira for its excellent performance and management competences.

Cons

Well I like everything about this software. It is simply the best.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Vaja

Information Technology and Services, 11-50 employees

Less than a year

5.0

My Experience using JIRA at my work

Pros

What I like most about Jira is its ability to create projects and then add different tasks to them. This way, I can track what we are doing now and what we plan to do in the future. Also Jira helps me track all the work my team is doing, which is a really convenient way to keep track of everything.

Cons

I find that some features and uses of Jira can be too complex for new users to understand. It might take people some time to get used to it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

V
Vina

Health, Wellness and Fitness, 51-100 employees

Less than 6 months

5.0

Good software

Pros

This software is very useful for ticket tracking, project management and it has many features that are beneficial.

Cons

I find it hard to access sometimes as I often have to go through admins to access a ticket.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Gavin

Computer Software, 1-10 employees

Less than a year

5.0

A great tool for collaborating between customer facing roles and tech

Pros

It is very easy to log bug tickets and quickly get my tech teams attention with Jira. Ongoing monitoring is simple with the dashboard view, which lets me see everything in one place.

Cons

I sometimes find it difficult to fully explain the gravity of an issue within the system's format, so I still need to use email occasionally.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

More than a year

4.0

JIRA - IMPLEMENTING AGILE

Pros

Jira is very easy to understand. Even a newbie can learn and manage Jira well.

Cons

Improvements are required for time logging feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Best tool for project product task and sprint palnning

Pros

The options available in Jira make sprint task planning and review easy for me and the stats help me track efforts and delivery quality.

Cons

Nothing that I dislike as we use it daily and find it handy for updating our tasks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Balaji

Information Technology and Services, 500+ employees

More than a year

4.0

One of the best project management tool to work on agile methodology with scrum framework.

Pros

I really like features like Scrum boards, Kanban boards, sprints and backlogs for agile teams. I can customize workflows, fields and issue types to suit my needs. The most important feature is the ability to track project progress in real-time. Additionally, Jiras compatibility with many external apps supports a smooth workflow.

Cons

I think the number features and customization options make the initial setup complex, especially for newcomers to project management tools. It lacks built-in idea management functionality, so I need to use additional tools for brainstorming and concept development. Additionally, the pricing seems a bit high and may not be affordable for small teams or startups with limited budgets.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

S
Sonu

Information Technology and Services, 51-100 employees

Less than a year

5.0

Best software for project management

Pros

As a test lead, Jira helps me write test cases, report on them and track defect status all in one place.

Cons

I sometimes experience downtime due to server issues or other problems.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

M
Mia

Computer Software, 500+ employees

More than a year

5.0

Powerful Tracking Tool Jira

Pros

I can create tasks and assign them to team members with clear deadlines which ensures that nothing falls through the cracks.

Cons

Setting up custom workflows is quite complex and time-consuming mainly for new users.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8