Jira Software Reviews

“Easy all-in-one tool”

Pros

After using it for a long time, I ended up trying a few other platforms but none of them matched up. This one is simple, simple to use and gives us everything we need all in one place.

Cons

Honestly, there's nothing I really dislike about it.

“Helpful daily reminders”

Pros

The daily reminders have been really helpful especially on busy days when I need that extra prompt to stay on track.

Cons

Installation process was pretty detailed and felt a bit tough to get through.

“Team collaboration with updates”

Pros

Everyone on the team can work together in one place and view the notes each person has added. I also get email notifications reminding me to log in and check the latest updates.

Cons

They roll out new features quite often which is definitely a positive but it can sometimes be a little difficult to keep up with all the changes. Overall, it has been a good experience.

“Packed with features and integrations”

Pros

You might start using this software for just one purpose but once you discover everything else it can do, it quickly becomes something you can't work without. In places where I've worked, I've seen it used for bug tracking, project tracking, time reporting and even project budgeting. It really covers everything. I also have to give special credit to the technical integrations especially the BitBucket integration.

Cons

Honestly, nothing comes to mind. If anything, it just keeps improving with every new release.

“Project control toolkit”

Pros

Its broad set of monitoring and management tools makes it indispensable for keeping any project under control, no matter the size.

Cons

Since it's quite a complex platform, it can be hard to understand at the beginning but with a bit of practice, you can start making the most of everything it offers.

“Bug tracking that keeps us organized”

Pros

Having a ticketing system for bug reports and feature requests has been a huge help. This product has really kept our team organized and made it much easier to stay on top of fixing the bugs users run into.

Cons

At times, moving between different views feels a bit confusing and once I leave a certain page, it can be hard to figure out how to get back to it.

“rich reporting”

Pros

This tool seems to have covered just about every angle of Agile project management. Whether it's Scrum, Kanban, hybrid methods or even larger scaling frameworks, it can all be set up quickly and monitored closely in one place. The built-in reporting is excellent and there are thousands of third-party plugins available which adds a lot of flexibility.

Cons

Online version can be a bit slow at times when refreshing pages or moving through navigation. That said, I haven't run into those problems with the enterprise on-prem hosted version.

“Clean design and quick sprint setup”

Pros

Using it feels easy and the visual design is appealing. Managing projects and setting up sprints is simple and convenient.

Cons

There are a lot of features packed in which can feel confusing at times.

“Flexible tracking tools”

Pros

From a project management standpoint, this software is incredibly comprehensive. It offers a wide range of features that are genuinely useful for our entire team and it lets us track projects in a way that fits our preferred workflow really well.

Cons

Because it does so much, the platform also comes with a noticeable level of complexity. Tasks that feel like they should be easy can end up being more involved than expected, for instance, changing a task type is not as simple as just clicking a button. On top of that some features can be difficult to locate and I still end up searching online fairly often just to figure out how to do basic things.

“Helpful ticket progress tracking”

Pros

Keeping track of support tickets works really well with this tool. You can review all comments from the moment a ticket was created and follow its progress without much trouble.

Cons

Site can feel a bit awkward to navigate and creating a new ticket takes time because there are a lot of fields to fill out.

“Secure roles and easy workflow”

Pros

Using it has been really easy. It lets members have specific roles and those role-based permissions do a good job of keeping data secure.

Cons

From what I've seen, it hasn't caused many issues for what I need. If anything, file sharing could probably be improved a bit.

“Helpful status visibility”

Pros

Being able to open columns in every status is really useful since it lets me make a pending job visible whenever I need to.

Cons

One thing that could be better is changing the estimation because I also have to adjust the tie range at the same time.

“Reliable and proven tool”

Pros

This tool has been around for years and it really shows that they know what they're doing.

Cons

I'm not really a fan of the reporting options.

“Useful UI and Kanban flow”

Pros

It's been really useful for managing software projects. The interface and overall design are appealing and it helps a lot with implementing Agile methodology. The Kanban board is one of the features I enjoy the most.

Cons

Adding more features increases the cost which is understandable but the pricing still feels a bit high. It also takes some time to learn and newcomers may need longer to get comfortable with it, probably because it has such a wide range of features.

“easy project tracking”

Pros

Keeping up with project progress and task status is easy and it gives management enough visibility to make decisions quickly. Because of that, the team can stay aligned and hit deadlines more consistently.

Cons

Biggest frustration is the loading time. Screenshots often take too long to open, bugs can take a while to load and the board details also lag quite a bit at times.

“Flexible dashboards and API options”

Pros

The dashboard can be tailored the way you want which is a big plus. It's also convenient to add new stories into existing projects instead of starting from scratch every time. On top of that, there's a wide selection of APIs available to work with.

Cons

Charts depend heavily on visuals and don't provide much useful information. Also, when several people are working on the same area and making updates, the changes don't sync right away which can create confusion.

“Great once configured”

Pros

Once everything is set up the right way, the work becomes really effortless and efficient.

Cons

At times, configuration errors pop up that are difficult to track down even for experienced administrators.

“Fantastic boards and documentation”

Pros

Being able to create epics and tasks while managing our workflows in one place has been really valuable. The boards make it simple to see exactly where things are during a sprint without constantly having to chase down the product team for updates. The newer option to filter comments across different timelines has also been a big help when trying to understand where something sits in the QA process. We also rely heavily on Confluence for a massive documentation effort and it has been incredible. We went from having very limited documentation to having everything captured and that shift has genuinely transformed how our team works.

Cons

One minor frustration is with tasks that are marked "done", if you want to delete a task or topic at that point, the process feels a bit tough. That said, it's not a major deal-breaker.

“customizable boards and team visibility”

Pros

Keeping track of work with this tool is really practical and it also makes communication with other teams involved in the business much easier. The ability to create a board and organize categories however you want helps a lot with monitoring the current status of ongoing work. We also use it with Slack integration which is very helpful since any action taken there shows up as a notification in Slack.

Cons

Navigation menus could definitely be simpler and more simple. At times, getting access can feel unnecessarily complicated. The pricing is also a bit on the expensive side.

“perfect tracking tool”

Pros

Over the past year, my team and I have relied on it to manage releases and it's been incredibly helpful. It does a great job of tracking critical bug fixes along with new features and enhancements. Overall, it's fairly simple to use and becomes quite powerful once you know how to work with it properly.

Cons

The area that gave me the most trouble was the built-in filters. They're not very flexible and you really need custom user-defined filters to get the most value from them. Search can feel a little awkward too especially when you have to use the URL to add tokens.