“great ticket workflows but weak planning”

Pros

Getting around the platform is easy and I really appreciate how the work can be organized into user stories, tasks and epics. The option to customize ticket workflows is useful, the boards help keep everything visible and real-time updates are shared with everyone right away.

Cons

On the downside, project planning is quite hard to manage here. It also lacks key features like a Gantt chart and resource capacity management.

“Best bug tracking tool”

Pros

Hands down, this is the best bug tracking tool I've used and there are plenty of reasons why. The interface is simple and minimal so it's very easy to navigate and understand. The overall user experience is excellent as well. Another big plus is the huge marketplace with thousands of add-ons available and the fact that you can even build your own. The customization can feel overwhelming at first but once you uncover all the hidden capabilities, it really stands out as the best bug tracking software out there.

Cons

Because it's packed with features and can be fairly complex at times, new admins face a pretty steep learning curve during setup. The pricing can also get expensive since it's based on the number of users. A better tutorial for new users would definitely help. It can also start to feel crowded when too many projects are linked together.

“Deep feature set”

Pros

There's an enormous range of features here. Nothing else I've seen really compares when it comes to depth because this platform includes so many capabilities that a lot of them are even hidden or turned off by default and only get enabled by admins when teams specifically ask for them.

Cons

At times, page loads are noticeably slow even when the platform is running according to the recommended technical setup.

“Fast team task management”

Pros

Managing teams and tasks is really quick with this software. It's also very easy to build templates for repetitive tasks which saves a lot of time.

Cons

Another plus is that the platform can be accessed from anywhere, including on a smartphone or tablet and it also connects with external suites like G-Suite.

“Helpful bug tracking integrations”

Pros

Even without an engineering background, I use it every day with my team to stay in sync with our engineers and to report and monitor bugs and other issues. The integrations are a big plus too especially with tools like Salesforce since it lets us connect tickets directly to cases.

Cons

One area that could be better is the search feature because it doesn't always return the most accurate results when I'm looking up something specific.

“Ticketing with many plugins”

Pros

Creating and managing tickets is very easy and there's also a wide range of plugins available.

Cons

The menu structure feels complicated and could be better organized. The settings page is also massive so configuring everything takes a long time.

“Perfect for sprint planning”

Pros

For years, this has been my go-to tool for managing sprints as well as long-term strategic planning and it continues to do exactly what I need.

Cons

Honestly, there's nothing I dislike about it. This system really got everything right.

“Centralized task visibility”

Pros

Across our IT department, this has become the go-to tool for managing work. Requests and issues from other departments are always logged there which gives our team a much clearer picture of what needs to be done. We've relied on it for years now and it's basically essential to how we operate. The biggest advantage is having one centralized place to view tasks, deadlines and priorities all at once.

Cons

At this point, there's nothing specific I dislike about it especially because it can be customized so well. The only real concern on my side is the reporting side of the platform. It would be really helpful if it included some prebuilt KPI metrics so we wouldn't have to create and track those ourselves.

“Flexible team workflows”

Pros

Getting started with it was pretty easy for our teams. Since every team works a bit differently, it was nice being able to set up each team's workflow in its own way without much trouble.

Cons

One thing that can be frustrating is that boards and tickets don't always refresh automatically when someone else makes an update. If you haven't refreshed in a bit, you can end up looking at outdated information.

“Best for teams”

Pros

This has been the best tool for managing an agile workflow and it's an excellent way for teams to collaborate effectively.

Cons

At this point, I haven't noticed any issues.

“Versatile boards”

Pros

Using it is very easy and it lets you build different kinds of boards depending on the project. It really supports an Agile way of working, makes progress simple to follow and keeps everyone aligned on which tasks need attention. For any project, it feels like an essential tool.

Cons

Honestly, I'm happy with everything about it especially the way it handles project tracking.

“Reliable tool with clear guides”

Pros

Across every company I've worked at, this is the one tool I keep coming back to because I honestly haven't seen another option that matches it. The interface feels pleasant to navigate and the documentation and setup guides are clear and well put together.

Cons

They offer a huge number of features but not all of them are visible enough to be easily discovered. In each company, I ended up learning about completely different capabilities that I hadn't even known were there before.

“Task tracking that works”

Pros

Handling issues and projects is very easy, assigning tasks is simple and keeping track of progress is convenient.

Cons

It feels too tough at times, the pricing is very expensive and the functionality is still fairly limited.

“Report sorting we rely on”

Pros

Sorting through reports is really easy and my team depends on it every day. We honestly couldn't function without it.

Cons

I haven't spent much time with the mobile app but I had a much harder time using it than I did the first time I used the browser version on my PC.

“Sprint and backlog tools”

Pros

It packs in a wide range of features for project management, whether the project is small or much larger. You can organize sprints and create epics, stories and tasks based on whatever your team needs. Tasks created through user stories can be kept in the backlog, assigned different priority levels and moved into sprints whenever the time is right. On top of that, there are plenty of plugins available to cover extra needs, like advanced time tracking and Gantt chart creation.

Cons

At times, the interface doesn't feel very beginner-friendly. It can take a while to become comfortable with how the platform works.

“Real-time team visibility”

Pros

One of the best parts of this tool is how quickly it updates so I can see real-time information on the progress and status of a project along with what other team members are currently working on. It really makes it possible for our team to operate fully remotely.

Cons

Every now and then, the page doesn't refresh properly although it's not a frequent issue and sometimes links I add don't actually get saved.

“Smartsheet integration helps reporting”

Pros

More development teams across our organization are starting to adopt it and that has made it possible for us to use the SmartSheet integrator for project metrics reporting. The tool lets us sync task statuses to one or multiple sheets which helps us manage separate deliverables alongside larger projects. It also cuts down on the need for teams to enter and report the same data across multiple applications.

Cons

Integrator is definitely useful but we still can't view or edit the details of workflows created by other users. It also hasn't worked very well with Confluence on our side although that could be related to training. I'd also like the option to work with the API if that becomes available.

“Integrations I rely on”

Pros

After the initial setup, using it is very easy and the huge number of integrations with other systems makes it something that's hard to do without.

Cons

Getting everything configured in the first place is far from simple. There are so many options that figuring out the right choice can be confusing and prone to mistakes which often means going back and digging through hundreds of settings to find the correct one.

“Handy for requirement discussions”

Pros

It works really well as a place where product owners and developers can discuss requirements together. It's also fairly simple to use and follows standards that a lot of developers are already comfortable with.

Cons

Its interface feels very outdated and unfortunately that makes things harder for users than they should be.

“Better log formatting”

Pros

Handling huge logs is much better thanks to the text formatting options. For instance, using {noformat} adds margins to the text box which makes it much easier to read and move through the content. It helps avoid dealing with a massive wall of text and endless scrolling just to reach the bottom.

Cons

One thing that would be useful is a pie chart on the right side of every case, maybe under the Date Created field. It could show how long a case has stayed in statuses like More Info, In Analysis, In Dev, Not Started and similar stages.