Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Mohamed

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0

A Review of Jira's Project Management Features

Pros

If my team embraces Agile methodology, Jira is practically its best friend. Features like user stories, sprints and Kanban boards act like a built-in Agile coach which helps us stay flexible and responsive to changing priorities.

Cons

I have noticed that with all its power comes potential complexity. Setting up custom workflows and automations can be time-consuming, especially for teams unfamiliar with Jira's details. If I need a simple and easy to use project management tool, Jira might be a bit too much to handle and will be the last resort on my list.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

E
Emily

Human Resources, 51-100 employees

Less than a year

4.0

Best Tool for Project Tracking and Reporting

Pros

What I like best about Jira is its ease of logging bugs, tracking project status, scheduling tasks, monitoring workflows and creating reports. I have used all these functions and can confidently say its a great tool for project managers. Jira widespread use and array of features contribute to its popularity in today's project management landscape.

Cons

I find one of Jira's drawbacks is its essential complexity. You need to spend a lot of time learning it. Although it's great features offer remarkable flexibility, it can be overwhelming for new users and requires a substantial investment of time to become proficient.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Alex

Computer & Network Security, 500+ employees

More than a year

5.0

Jira is the one and only

Pros

I have found Jira to be the best task management and ticket system. In all my client work, it has consistently been the top choice with no close alternatives.

Cons

Since Jira is very customizable, I often encounter different dashboards and preferences, so I sometimes have to learn new features.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

M
marvin

Marketing and Advertising, 1-10 employees

5.0

JIRA Rocks

Pros

Well Jira is easy to use for managing issues, product boards and workflows.

Cons

I have not use it to its full capacity so I cannot say anything however I know one thing for sure that Jira can do a lot.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Someleze

Architecture & Planning, 51-100 employees

Less than a year

5.0

Jira Review

Pros

Jira is perfect for organizing the projects my team and I are working on. It allows us all to see who is working on what in one place.

Cons

I have noticed that Jira sometimes experiences downtime and during those times we might need to provide feedback on our projects.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Ryan

Market Research, 51-100 employees

Less than 6 months

5.0

Jira best alignment tool for sales and development team

Pros

What I like about Jira is how easy it is for me to create a ticket and communicate with our development team. This has helped us address more bugs in our app and provide our clients with accurate repair time estimates.

Cons

For now I have nothing to say specifically for this section but I will update this review if I find any.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sandra

Computer Software, 500+ employees

Less than a year

4.0

A good tool for Agile Software development

Pros

I use Jira as a widely adopted project management tool where I can create and customize workflows to match my team's processes. It excels at tracking issues, tasks, bugs and other work items, efficiently handling large teams and complex projects.

Cons

Jira is quite expensive and might not be affordable for smaller organizations. New users may need time to understand its features.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

H
Harold

Design, 51-100 employees

Less than a year

2.0

Jira could be better

Pros

I like how Jira integrates with my entire team, keeping all members in the loop.

Cons

The software is not very user-friendly. During onboarding, I needed to pay close attention to where features are located because the interface is confusing, and its not easy to find what I am looking for at a glance.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

3

Functionality

5

T
Tomia

Information Technology and Services, 500+ employees

Less than a year

5.0

JIRA What we all needed

Pros

I liked that everything was in one place and it is something that made navigation so easy for me.

Cons

I feel there is so much information in one place that it should be labeled better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Khushi

Information Technology and Services, 101-500 employees

More than a year

4.0

Manage Tasks, Changes And Get Clockwork Report

Pros

It is very easy to open and manage every task assigned to me or my team, as well as handle the numerous expectations. Its easy for me to manage and document every changes history and assign roles to various individuals.

Cons

To use Jira to its full potential a lot of learning is needed and it cannot be used offline. Additionally, the batch ticket moving feature is not available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

S
Samuel

Warehousing, 51-100 employees

Less than a year

5.0

Awesome, great tool.

Pros

I find the ease of use very interesting and engaging.

Cons

I have not had a bad experience with it yet.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

A
Anonymous

Not Specified, 51-100 employees

Less than a year

5.0

Best tools for Project Management

Pros

After some training, I find Jira very easy to use. I especially like the ability to prioritize tasks and distribute them among my team.

Cons

Jira is not available offline and it takes some time for me to understand the workflow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Pranay

Information Technology and Services, 500+ employees

More than a year

5.0

Jira Experience

Pros

Jira is very easily accessible for managing various tasks and tickets all in one place. Also it is compatible and highly accessible.

Cons

I do not see anything that I dislike about Jira. Its a wonderful tool that gets timely updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 101-500 employees

More than a year

4.0

Jira Product Review from iGaming perspective

Pros

I love how simple it is to distribute tickets and relevant files among team members. Over the years, the product has become very user-friendly.

Cons

When I first started using Jira, finding different tickets was a bit challenging but this has improved recently.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Alok

Computer Software, 1-10 employees

More than a year

5.0

Effective Task Tracking and Agile Management with Jira

Pros

I regard Jira as an excellent tool for task tracking and managing agile projects. It allows me to create and customize workflows to fit my teams or projects specific needs. Jira supports Scrum and Kanban methodologies with built-in boards, backlogs and sprint planning tools which helps us implement and follow agile practices effectively. It integrates seamlessly with many other tools and applications, like Confluence, Bitbucket, Slack and various CI/CD tools, creating a unified ecosystem for project management. It also provides detailed reports and dashboards, which help me track progress, identify bottlenecks and make data-driven decisions with features like burn-down charts, velocity charts and cumulative flow diagrams.

Cons

I find Jira has many features, which can make it difficult to learn and use initially. It can also be expensive, particularly for small teams or startups.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SSR
Sai Sharan Reddy

Computer Software, 500+ employees

Less than a year

4.0

JIRA review for DevOps Teams

Pros

I find Jira very very easy to navigate and like its efficient hierarchy for adding epics, stories and tasks. It's also very easy for me to track status and follow up on tasks. I use it widely across my organization for assigning engineering tasks.

Cons

I have always liked Jira and prefer using it for project management, but I sometimes consider other options due to its license cost. If it were a bit cheaper I would like it even more.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

T
Tom

Telecommunications, 500+ employees

More than a year

4.0

Jira review

Pros

With Jira it is easy to raise tickets with the relevant department.

Cons

It can be a bit slow when attaching photos or documents.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A
Anoop

Computer Software, 51-100 employees

More than a year

5.0

Jira is essential for technical projects

Pros

Jira helps me manage all aspects of our engineering projects.

Cons

I believe Jira could be more customizable especially for technical projects, than the current version allows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jag

Financial Services, 51-100 employees

Less than a year

4.0

Jira Ticket Request Review

Pros

I like the queue-like ticket system because it ensures every request is accounted for and nothing gets lost. I also like that it helps me keep track of all work and responsibilities, so no task, no matter how big or small is forgotten.

Cons

Ironically, the part I like most about Jira is also the part I dislike the most. I find the ticketing system to be hit or miss, especially the notification system. I do not always receive email notifications for tickets I've created or previously viewed, which can be problematic, particularly for time-sensitive tasks.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

YA
Yeisson Alexander

Program Development, 51-100 employees

Less than a year

5.0

Jira as a task management tool

Pros

Jira is an excellent platform for managing tasks in their various states, thanks to its intuitive Kanban board interface.

Cons

No complaints to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10