“Reliable tracking and project control”

Pros

This has been a really great tool for both issue management and project management. It lets you follow project progress closely, handle issues and bugs within a project, check completion status and even have employees log their work so everything can be tracked in one place.

Cons

Getting comfortable with the interface can take a bit of time since there are so many features available. Other than that, I really do not have any complaints because the software performs very well.

“Great for distributed Scrum teams”

Pros

Having this in place has been really valuable for our project team especially in software development and for the scrum master as well. It helps us stay on top of activities, keep the project structured and stay aligned with deadlines. Since our team is spread across different countries like Sweden, Brazil and India, we rely on it during daily meetings when each person reviews their assigned tasks, shares status updates and raises any blockers. The issue tracking feature is also extremely useful.

Cons

Setting up a project in the system for the first time can be a bit tough. That said, once you become familiar with the process, it gets much easier whenever you need to configure a new sprint or create new tasks.

“Modern interface that fits well”

Pros

A modern interface is one of the first things you notice and after spending a little time getting familiar with the features and workflow, it fits naturally into the whole issue-tracking process. It makes it simple to communicate with the people helping resolve problems, add watchers, assign tickets to the right people and keep everything organized. The layout feels thoughtfully designed, looks clean and is pleasant to work in. Overall, it handles its core purpose really well.

Cons

The connection between it's own tools especially Bitbucket, could still be improved. There are times when pull requests do not appear on IT tickets even when they were submitted for that specific ticket.

“Useful issue aggregation but awkward filing”

Pros

Once you get used to it, the issue tracking does a pretty great job. The issue aggregation features are helpful for narrowing things down and finding exactly what you need even when there are thousands of open issues.

Cons

Getting an issue filed correctly with all the necessary details can be frustrating. It can be hard to locate the right controls for adding files or screenshots and formatting the text properly feels like a hassle waiting to happen.

“Workflows and exports”

Pros

The Kanban board, export options and workflow tools are the features that have really stood out to me while using it.

Cons

The admin area can be a little confusing when you're trying to locate certain settings so there is a bit of a learning curve with the software.

“Responsive UI and collaboration”

Pros

Structure feels well planned, the platform is fast and the interface responds quickly. The admin capabilities are comprehensive and the collaboration tools are really top notch.

Cons

Creating a roadmap or Gantt chart still depends on third-party tools and the UI could make it simpler to download epics and stories in spreadsheet format.

“Task planning and visibility”

Pros

Setting up tasks, prioritizing them and keeping the overall development process organized feels very easy. The real-time reports and visual data are always available which makes tracking progress much more convenient. Installation and configuration were also quite simple to handle.

Cons

Because the software includes so many features, the interface can feel a bit overwhelming at first. It definitely takes some onboarding and extra time to learn properly.

“Project control made easy”

Pros

Across every stage of a project, this tool helps manage just about everything in one place. It's a really valuable option for project managers because it can significantly boost efficiency and makes it much easier to stay on top of all the moving parts.

Cons

Getting comfortable with the software takes time and there's definitely a learning curve before you can use it effectively. It would also be better if the application were a bit lighter since that could help it run faster.

“Flexible task tracking”

Pros

Flexibility of this tool stands out and it's very user-friendly. Managing tasks is really easy, it fits perfectly into an Agile workflow and it does a great job of tracking both tasks and bugs. There's also a high level of customization available which makes it adaptable to different team needs.

Cons

On the downside, it's pricier than a lot of competing options. It also doesn't do a good job of tracking testing or pass/fail results and the reporting features still have room for improvement.

“Highly customizable”

Pros

Right away, this felt like an excellent tool thanks to its very user-friendly interface and the overall pleasant experience it delivers. The software is incredibly customizable and can be configured for just about anything you need. On top of that, it's a very powerful platform and its query language offers a high level of flexibility to handle whatever requirements a project team might have.

Cons

One thing worth mentioning is that the learning curve can be pretty steep for people who are less comfortable with software especially compared with some other tools available. That can become a real issue for businesses or smaller startups with employees who are not particularly tech-savvy. Without great training from someone experienced, it could easily discourage quite a few people from even giving it a proper try.

“Feature-packed platform”

Pros

Packed with powerful capabilities and plenty of features, this product has been enjoyable to explore especially when it comes to discovering all the useful functionality it offers.

Cons

There's definitely a fairly steep learning curve and new users may need a few weeks before they feel truly confident and proficient using it.

“Workflow visibility and customization”

Pros

One of the biggest strengths here is the level of control it gives you to shape the platform into exactly the solution you need. The customization options really feel unmatched. When it comes to managing workflows, tracking status updates and having a clear view of what's on your plate, it does an amazing job.

Cons

Using it without taking the time to configure it properly is where problems start. Without that effort and commitment, it can feel off-putting and come across as a bulky, messy system. You really have to strip out what you do not use, set things up around each individual's needs and teach your team how to work with it. Because it is so open-ended, it can easily overwhelm people if there is no management or structure in place.

“Great documentation and tracking”

Pros

This tool really did a strong job. The documentation and project tracking are excellent and being able to hyperlink tickets directly from Kanban boards is very useful. It also helps speed up project meetings and reviews especially when working remotely.

Cons

Every now and then, server issues cause disconnects while editing a Confluence page which can be frustrating.

“Task prioritization and assignments”

Pros

Being able to prioritize tasks and export everything, completed, rejected, in progress and more, has been really useful. It also helps a lot that tasks can be assigned directly to team members which makes staying organized much easier.

Cons

There is a bit of a learning curve if you are not familiar with project management software. And when the Kanban board starts filling up with a large number of tasks, it can feel overwhelming although the filtering options do help reduce some of that clutter.

“Better teamwork but takes time”

Pros

Compared with how we used to handle things over email, this has made collaboration between the business side and our IT team much better. It's a lot easier to keep track of bug statuses, fixes and enhancements now instead of dealing with an inefficient email chain. Being able to add comments and screenshots while doing QA or other tasks is also really helpful because it gives instant feedback to the people working on or reviewing those items.

Cons

Getting started with it felt like a pretty big learning curve. That may partly be because I hadn't used a tool like this before but there were definitely features and workflows that didn't feel very simple at first. It has become more familiar over time and I'm more comfortable with it now but every now and then I still get stuck trying to figure out how to do something.

“Great dashboard and support”

Pros

Getting started with this tool feels very simple and using it day to day is easy. Team collaboration has become much simpler, the dashboard is excellent and the feature set is very detailed. On top of that, the support team is the best.

Cons

There really isn't anything I dislike about it since it covers everything I need. If I had one suggestion, it would be to offer periodic webinars so users can better understand new features and the best ways to use them.

“Slack sync is fantastic”

Pros

One of the best parts is how well it works across tools. My company handles about 95% of communication through Slack and the convenient Slack integration is a huge help for keeping everything connected.

Cons

Most of my frustrations come more from how my company has chosen to use it than from the software itself. That said, the number of ticket alerts we get can become overwhelming pretty fast. Another limitation is the permissions around moving tickets, for example, I might not even be able to move a ticket that I created myself.

“Flexible team project management”

Pros

Across our team, this has turned into a really great project management tool that everyone uses regularly. One of the best parts is how flexible it is since it can be adapted to fit your specific needs instead of forcing you into one limited setup.

Cons

Getting everything set up can be challenging for people who aren't very technical.

“Free licenses are a big win”

Pros

As a small nonprofit with a limited IT team, the pricing has been a big advantage for us. It includes up to three licenses at no cost which means we're basically able to run the Service Desk for free.

Cons

There's definitely a lot of flexibility in the product but all of that customization comes with a trade-off. With so many options available, it can feel a bit more confusing to navigate and use at times.

“Issue tracking tools”

Pros

Issue tracking is where this software really shines. I've worked with plenty of competing tools in other jobs and none of them matched the range of capabilities this one delivers.

Cons

One part that still feels awkward is changing or assigning users across different tickets. At times, those updates don't feel as sticky or reliable as I'd expect.