“Organized boards for projects”

Pros

Across our team, we rely on it for tracking bug reports, feature requests, new ideas and overall planning. I use it both with the support team and for a separate project where I have my own board. Keeping each project in its own space makes it much simpler to stay organized and see exactly what's getting done.

Cons

Sometimes it gets noticeably slow. If a page hasn't fully loaded and you click into a search box too soon, it can trigger random keyboard shortcuts instead of letting you type. A few of the admin tools also feel a bit awkward to use.

“Versatile support hub”

Pros

It works well in a lot of scenarios, you can use it as a knowledge base, a help desk or even a complete support system for organizations that run multiple help desks.

Cons

Interface feels very awkward and outdated and the usability is honestly among the worst I've seen. It sits at the complete opposite end of the spectrum compared with tools like G Suite and Basecamp.

“flexible views”

Pros

Working in an agile way is one of the best parts of using this tool. Creating new user stories and tasks is fairly simple and having multiple views available makes it really helpful to track progress from different angles.

Cons

That same flexibility also makes the setup very confusing. You really have to know exactly what you're doing and I've seen even administrators struggle with the configuration. On top of that, once a project setup is in place some parts can't be changed later which has left us stuck when we've needed to pivot.

“Helpful for teams”

Pros

After using it for about a year, it has proven to be really helpful for our agile team. It does a good job of keeping everyone organized and tracking the progress of a project is very easy.

Cons

One issue is the user interface. It feels quite complex which can be confusing for someone who is just getting started.

“Time-saving reporting”

Pros

Compared with the issue tracking backend we used before, this has been a major upgrade. Writing queries is pretty easy and the reporting features make day-to-day work much more manageable.

Cons

One limitation is that reports still need to be coded when there isn't already a template available. That part feels like it could be simpler although I'm still learning the system and hoping to discover better ways to build custom reports.

“Flexible Kanban collaboration”

Pros

Over the years, we've relied on it to run both our development and support teams and we even managed to bring our sales staff into a weekly kanban workflow. The lane customization is something I really appreciate since it can be tailored to fit the job and it also works well when multiple people need to collaborate on the same item.

Cons

Getting everything set up and customized is not simple or simple. Anyone who is new to the platform would probably struggle to figure it out on their own. It's definitely a powerful tool but using it is far from self-explanatory.

“great feedback hub”

Pros

Working with this platform has been really valuable for our team because it offers a lot of features that improve collaboration between users and the people building the software and applications. We rely on it to stay connected with the Innovation department which creates many of the tools we use every day at work. It works especially well for sharing feedback, uploading files, setting bug fixes and issue corrections by priority and planning future implementations.

Cons

Interface looks fairly simple at first but it is not especially user friendly in practice. A lot of menus and dropdown options are tucked away which can make navigation less simple than it should be. I would rather have a cleaner layout that moves from general sections into more specific parts of the application, instead of presenting so many choices right on the starting page.

“Roadmap and sprint hub”

Pros

From roadmap planning to sprint execution, this has been the best companion I could ask for in project management. It brings together everything needed to organize the roadmap, run agile processes, plan sprints and manage the full workflow of a project. The platform is very powerful and one of its biggest strengths is how much you can customize your own boards especially with its support for many third-party API integrations. On the development side, navigating through it feels very natural and gives a clear view of my tasks and the goals the squad is working toward. From a project management perspective, the tracking and analytics are incredibly useful and give me the insight I need to make great decisions.

Cons

At times, performance can slow down and it seems to happen more when there are a lot of cards, tasks, comments and attachments loading at once. On very large projects, that can become a little frustrating and sometimes ends up costing extra time.

“Bug tracking for agile teams”

Pros

Keeping project bugs and tasks organized is where this software really shines. It works especially well for Agile projects and has been very helpful for team collaboration. Adding new features to projects is simple and it also makes it convenient to monitor overall team activity. On top of that, tickets can be created and assigned to the right team members without much effort.

Cons

One thing that's missing most of the time is a mobile app and the file upload size limit can be restrictive. There are also moments when the user interface feels a bit complex.

“Flexible setup with handy integrations”

Pros

One thing that really works well is how adjustable it is from one project to another, along with the ability to connect it with different tools. It's simple to customize and shape around what the team actually needs.

Cons

On the downside, teams often have to wait years for the most requested features to even be considered which makes it feel like user needs are not listened to very much. I also miss certain options in day-to-day use that would help it align more fully with Agile principles and combined practices.

“Customization for any workflow”

Pros

There's an incredible amount of customization available. You can set up almost anything to support the way you or your team prefer to work.

Cons

Cloud version can be fairly slow and with so many customization options, it's also possible to add unnecessary elements or make processes overly complicated. It's not really suited for admins who haven't had proper training.

“Feature-rich tracking”

Pros

There's a wide range of features here especially around sprint boards, task creation and issue tracking. It gives the team a clear picture of the work that's been taken on and helps keep everything organized and visible.

Cons

One thing that can be frustrating is figuring out how to navigate the platform when trying to explore newer features it introduces.

“Team-friendly shared feedback”

Pros

Working with a team is really easy and everyone can add their input to the same item while staying aligned because the whole team can see the exact same issues.

Cons

There's a slight learning curve at the start especially for new users so it can take a little time to fully understand. Other than that, there really isn't anything to dislike about the app.

“Custom workflows”

Pros

Adding tasks for users is easy and being able to build our own workflow makes the system highly customizable. It also comes with a wide range of features which is a big reason it feels like one of the best options out there.

Cons

Assigning work can be difficult and the system can feel complicated at times. It also needs some upfront training before people can start using the software properly.

“Strong customization but weak performance”

Pros

Almost everything can be customized and on top of that, you can also write your own code through a well-designed API.

Cons

Performance is frequently quite poor and I really hope that improves going forward.

“Highly configurable platform”

Pros

Instead of forcing your team to adapt to the tool, this software can be configured to fit the way your team already works. It offers an exceptional level of flexibility that is hard to find in the crowded issue management space. When it comes to software development and agile process management, it really feels like the industry standard.

Cons

This is best suited for teams that are prepared to invest time in administration and ongoing management because getting everything set up properly takes a lot of effort. The powerful features and deep configurability are definitely there but they come with a noticeable management overhead.

“Visual dashboards and bulk uploads”

Pros

Any project manager can use this software to keep a close eye on progress. The dashboards make insights much more visual and my favorite feature is being able to bulk upload issue cards.

Cons

Honestly, there's not much to complain about. The only issue is that the filter option occasionally doesn't work properly.

“Flexible setup and teamwork”

Pros

Getting everything configured is easy, creating tasks is simple and collaboration between users works really well. The add-ons also help cover every angle we need.

Cons

It's not the best option for planning large, waterfall-style projects with interconnected projects and tasks although it's still usable for that purpose.

“Quick releases and easy setup”

Pros

From my perspective, it's a great project management tool. As an administrator, the configuration is easy and our team has been able to release products faster using it.

Cons

Technical users can pick it up very quickly but business users may struggle a bit at the beginning because the interface feels confusing at first.

“Bitbucket integration is great”

Pros

One feature I really love is the Bitbucket integration since it lets me close an issue right from a merged pull request.

Cons

Feature I really don't enjoy is the huge number of notifications for things like teammate comments, status updates and similar activity. I'd much rather have congreatated notifications, like a daily summary.