“Strong reporting tools”

Pros

Custom task organization and workflow integrations make it really flexible, the UI/UX feels elegant and simple and it's especially powerful when it comes to data aggregation and reporting.

Cons

No real downsides, aside from occasionally seeing a "#NAME?" error.

“easy onboarding experience”

Pros

The available support has been helpful. The integrations work well and the documentation is thorough enough to guide you when needed.

Cons

A few differences between the cloud and on-premise versions can become a blocker at times. The licensing also feels a bit pricey for service desk and administrator roles and some of the available plugins are quite expensive.

“Better team collaboration”

Pros

Having Kanban board support really helps collaboration and makes teamwork much more organized. It also comes with a wide range of features, plus plenty of integrations with other tools which makes it very versatile.

Cons

Setup can be a bit confusing at first. When you start using it, all the fields and features can feel overwhelming so it's easy to feel a little lost in the beginning.

“Clear task ownership”

Pros

We used this for assigning tasks and escalating issues and it worked really well. The biggest advantage is being able to clearly see who is responsible for each task and exactly which stage that task is currently in.

Cons

One thing that got a little frustrating was the email notifications. Even very small task updates trigger an email and it would be much better if there were an option to choose how often those emails get sent.

“Limited customization”

Pros

Getting into the platform is easy and using it feels comfortable thanks to its ergonomic design.

Cons

Customization options are quite limited and the templates are weak and difficult to configure.

“Useful for tracking”

Pros

This is a really useful tool with plenty of features especially for logging timesheets and keeping user stories organized. For anyone working in Agile, it's very convenient to track sprint progress through charts. There are also lots of customization options so building a dashboard that fits your needs is simple.

Cons

there isn't much to complain about because the tool is very user-friendly. If anything, adding background color options could make it look a bit more visually appealing.

“helpful task labels”

Pros

Being able to tag tasks and requests with labels is really useful especially since those labels can be used to build dashboards. It's also helpful that you can create different task types so things like bugs and simple requests can be clearly separated.

Cons

Finding old cards can be difficult at times and the search experience doesn't feel very user-friendly.

“easy task assignment”

Pros

Across the company, everyone can access it to create tasks and assign them, set priority levels and add extra comments directly within each task. I also really enjoy the Kanban feature.

Cons

I haven't run into anything I dislike. Maybe that could change later but nothing so far.

“Flexible workflow setup”

Pros

Being able to connect tools like GitHub PRs, the kuban board and the timeline has been really valuable and the flexibility to define workflows makes the whole setup work exactly the way I need it to.

Cons

This has been the best option I've used.

“quick to learn”

Pros

Everything has been working well with this product and it takes little to no training to get started and use it effectively.

Cons

One downside is that there are limited options when setting up a ticket although that may have been related to how it was configured during setup.

“cluttered interface”

Pros

Breaking down teams and projects with this works really well. I also appreciate being able to filter by my own work so I can clearly see what needs my attention in the coming weeks.

Cons

At times, the interface feels cluttered and a bit overwhelming. There can be too much information on the screen which makes it hard to keep everything open and manageable at once.

“Powerful test case tracking”

Pros

One thing I appreciate most is how well it handles day-to-day progress tracking. Managing progress is easy and creating defects linked directly to test cases is very convenient. Assigning or tagging work to any person is simple, test cases can be imported without much trouble and it's also possible to monitor how many employees are working with daily updates. On top of that, creating subtasks is supported which helps organize the work better.

Cons

There is only one drawback I've noticed. When we try to update it through automation, the system tends to become slow so there is a performance issue in that situation.

“transparent reporting that helps”

Pros

It gave our sales team and production staff much better visibility and made real-time reporting possible.

Cons

Scheduling could be problematic at times and it sometimes took more effort than expected.

“great tool”

Pros

Keeping up with stories, tasks and bugs is very easy with this tool. It gives useful sprint statistics, sends alerts that any team member can subscribe to and helps maintain clear communication across the team. Each task has its own status so it's always clear what's happening. Another big plus is the API which makes it possible to connect it with your own system.

Cons

This is one of the best tools for managing Agile teams but it may not be a good fit if you don't really understand Agile principles. It also feels pretty tied to software development in particular.

“Mobile app needs work”

Pros

Having the wiki in one place makes it simple to look up team and company know-how and the ticketing tools make assigning work to other users pretty easy. I also appreciate being able to import markdown into a page and the Git integration for tracking progress. There are a lot of features packed into it though.

Cons

there's very little I dislike because it does what I need it to do. The one area that could use some work is the mobile app especially making it easier to import notes from my phone into the wiki.

“helpful project reporting”

Pros

The timeline projections are really helpful, task management lets us assign a responsible person clearly and the project reports in the dashboard format are very useful.

Cons

Connecting it with our company's internal system isn't entirely easy so it takes some adjustment before you can start using it properly.

“Works well with Bitbucket”

Pros

It worked really well for agile workflows and integrated nicely with BitBucket.

Cons

It felt a lot less adaptable for non-agile work that was only loosely related to the product being developed.

“great for collaboration”

Pros

The collaboration features are really great and the interconnectivity between tools works very well.

Cons

The interface doesn't feel very practical and mobile device support is lacking.

“easy progress tracking”

Pros

Keeping tabs on the status and progress of every task is really helpful and the level of customization it offers is a big plus.

Cons

Once you start customizing it heavily though, it can become pretty complicated and hard to manage.

“excellent ticket tracking”

Pros

Across several support roles where opening and tracking tickets was part of the job, this has easily been the best system I've used. It's highly customizable and works very efficiently for keeping communication clear and making ticket status updates easy to follow.

Cons

There can be a bit of a learning curve at first when getting used to the workflow although a lot of that really depends on how the company has it configured.