Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

C
Carlo

Accounting, 500+ employees

More than a year

5.0

Task Effeciency

Pros

I love how fast and easy it is to use. I can submit requests to any designated parties for troubleshooting or tasks easily.

Cons

I do not have any complaints. I really like the product and it is very useful to me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
GERHARDUS

Chemicals, 51-100 employees

Less than a year

5.0

Powerful but Complex Project Management To

Pros

Jira is an outstanding tool for project management and issue tracking with powerful features for agile development and team collaboration. Its customizable workflows and integration capabilities make it adaptable to various project needs, boosting productivity and efficiency.

Cons

The steep learning curve and complexity of Jira can be overwhelming for new users which eventually makes the initial setup and navigation quite challenging.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

N
NEHA

Machinery, 500+ employees

5.0

Jira- The Perfect Project Management Tool

Pros

The Jira dashboard clearly shows the stages of projects and makes tracking them easy. The summary board is excellent for managing and analyzing projects.

Cons

No complaints at all as Jira is the most loved app among my team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Matt

Consumer Services, 1-10 employees

Less than 6 months

4.0

Your friend when it comes to managing tickets!

Pros

Jira is designed with user experience in mind and it is the best for ticket management. Everyone I know loves it too!

Cons

As more features are added over time, it takes a bit longer to learn how to use them all properly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

B
Brenda

Writing and Editing, 1-10 employees

Less than a year

5.0

Jira software is excellent for scheduling tasks, managing workflow, and more.

Pros

After trying other software, I have found Jira to be a much better fit for my daily workflow. Its not only packed with great features but also user-friendly, customizable and fosters collaboration.

Cons

Jira offers a broad range of features. Despite its simplicity, the functions can be a bit too much for new users, and occasionally the response time can be slow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

M
Maggie

Information Technology and Services, 1-10 employees

More than a year

5.0

Best at small scale delivery

Pros

Jira is highly customizable, it can be as simple or complex as you need it to be, meaning it works for you rather than the other way around. While this often requires hiring specialist roles like a Salesforce specialist, Jira stands out with its wide, publicly available knowledge base. Any question or issue you might encounter has likely been addressed and solved by someone else. The community is excellent always providing step by step solutions. New features are introduced continuously and it integrates with almost everything out there.

Cons

Jira is not ideal for large-scale delivery. Although the planner tries to address this, it lacks the same level of user insight as the rest of the Atlassian suite.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Menatalla

Construction, 101-500 employees

Less than a year

5.0

Jira the best

Pros

Jira provides innovative solutions to streamline workflow, automate tasks and improve decision-making which allows you to confidently plan, track, release and support software development processes.

Cons

It can be complicated for new users and they offer very limited free plans.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Vee

Accounting, 101-500 employees

Less than 6 months

5.0

Amazing and wonderful!

Pros

The company genuinely cares about its customers!

Cons

I hope to see some improvements in customer service!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

4.0

Newer alternatives have more features, but Jira is reliable and familiar

Pros

Setting up and using Jira is pretty easy although it can be a bit time-consuming in the beginning. The basic features are solid, and it's easy for users to understand and update their task status.

Cons

It feels a bit simplistic in some areas. While Jira has many functionalities, newer alternatives often have unique features and a much better UI/ usability.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

5

C
Carina

Banking, 500+ employees

Less than a year

4.0

JIRA reviews for project management

Pros

Jira simplifies planning team project timelines and clarifies each individual's responsibilities.

Cons

Jira offers a lot of features, and there is definitely a learning curve involved at the beginning.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A
Aziz

Computer Software, 1-10 employees

Less than a year

4.0

Jira Review

Pros

It offers significant benefits in time management, task distribution and planning within the software field.

Cons

Customer feedback responses could be quicker and the visuals could use some enhancement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

J
James

Computer Software, 11-50 employees

Less than a year

5.0

JIRA Review.

Pros

Managing projects and version control is pretty easy and simple with JIRA.

Cons

The cost of Jira keeps rising every year, which made us consider alternatives but we decided to stick with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kostyantyn

Computer Games, 51-100 employees

Less than a year

4.0

Spectacular project management

Pros

I really like Jira's abilities for managing our gaming projects, which are highly time-sensitive. In short all its features are very helpful to me.

Cons

The dashboard could be a bit less cluttered.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0

Comprehensive Issue tracking with Jira

Pros

It is well-integrated with agile methodologies and allows us to customize the interface to our preferences. Teams can collaborate seamlessly, especially with support from tools like GitHub.

Cons

Beginners find it difficult to use, as we need to spend time learning its features. Despite the UI customization options, it is still quite complex to locate things.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

10

M
Mando

Market Research, 1-10 employees

Less than 6 months

5.0

Jira Review

Pros

Jira's adaptability, focus on agile practices and user-friendly design make it popular among organizations worldwide. Whether you're a project manager or part of a software team, Jira simplifies project management and enhances collaboration.

Cons

So many issues, for example with speed, loading times, complexity and lack of native features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Phani

Computer Software, 500+ employees

More than a year

5.0

JIRA PRODUCT REVIEW

Pros

JIRA is an excellent product, very easy to use with numerous features that are very helpful for managing software.

Cons

I think this is an issue for our side as we need to enhance our setup for test cases on Jira.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GN
Ghassan Nour

Market Research, 11-50 employees

5.0

Excellent for project management

Pros

Its outstanding for project management, especially when working with a team.

Cons

It takes some time to get used to, but it is definitely worth it once you do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jacob

Financial Services, 51-100 employees

Less than a year

5.0

User friendly application

Pros

It's a user-friendly application that's easy to navigate

Cons

Sometimes, it can be hard to see the new ticket but learning how to navigate it makes things much easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
marco

Banking, 500+ employees

5.0

how to track your job: jira

Pros

I use it to track and plan my work, set goals and manage tasks. It is easy to use and works well on my mobile.

Cons

Some features require payment. Although it is not very expensive I prefer free options.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

J
Justin

Computer Software, 51-100 employees

More than a year

4.0

Jira - Gold standard which needs to keep improving, if it wants to stay ontop

Pros

Jira sets the gold standard for project management, particularly in the tech industry. The issue hierarchy, with epics/parents flowing into user stories, tasks and subtasks, greatly improves planning.

Cons

Jira is not user-friendly for anyone from the start. It is not as simple to pick up and use as other task management tools.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

10