Computer Software, 500+ employees
More than a year
“Great product with variety of services”
Pros
I get the best ROI from using their service.
Cons
Integration is seamless with various external apps and support is excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 101-500 employees
Less than a year
“Agile project management made super easy...”
Pros
Jira provides all the features needed to support agile project management artifacts, events and frameworks.
Cons
There is nothing specific to mention. Jira outperforms most rivals in terms of value for money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
Less than a year
“Why I would recommend Jira”
Pros
Navigating through the app is simple with the in-app training available.
Cons
Its a bit complicated for beginners due to its wide range of features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Research, 500+ employees
More than a year
“JIRA has been great for our department.”
Pros
It is very user-friendly and comes with intuitive menus.
Cons
I cannot think of anything in particular.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Education Management, 101-500 employees
“Jira management”
Pros
What I love the most about Jira is its robust task management, which offers detailed features for scheduling various tasks.
Cons
The programs complexity limits its usage, but with proper training Jira works quite well.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
8
Insurance, 500+ employees
“I am user”
Pros
What I mainly like about Jira is the dashboard and project section, as they help me create different projects without any problem. Moreover the dashboard is quite impressive too.
Cons
There is nothing particularly bad or worst. Everything is good, but focusing on resolving common user issues will help retain your users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Computer Software, 11-50 employees
“Jira helps me stay on top of tasks and collaborate with my team effortlessly.”
Pros
Jira's customizable workflows and powerful integrations make it an important tool for project management.
Cons
The interface can be overwhelming for new users and it takes time to fully understand all its features.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
10
Computer & Network Security, 500+ employees
More than a year
“Best Tool for Agile Teams and Task Management”
Pros
It features a user-friendly UI that newcomers can easily learn and start using. It is customer-oriented, offering customization options for charts and data based on project needs. It also provides scalability for capturing organizational issues and tracking daily project progress, along with integration capabilities for manual, automated and development results. It is an excellent tool for project collaboration.
Cons
Jira isn't accessible offline, which can be problematic in emergencies. Also it could benefit from more AI integrations. I have also used Jira plugins for automation, reporting and project management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
Less than 6 months
“Best Support”
Pros
The search and filtering capabilities are powerful.
Cons
I like the constant updates and improvements especially in tracking features. So no complaints so far!
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
More than a year
“Unique Agile Management”
Pros
In Jira, users can create, plan, and assign stories and issues, and manage their status, whether ready, in progress, impeded, waiting for release, or closed. You can also clone a story, bug, or issue to avoid the manual effort of creating a new one from scratch.
Cons
One issue I have encountered is that the web page interface is more user-friendly compared to the mobile app. Additionally, the default image upload size is only 10 MB which can be problematic if the file size exceeds this limit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 51-100 employees
More than a year
“Top Tier Project Management Tool”
Pros
This tool helps me manage all my projects simultaneously. It feels like having an assistant that organizes everything for me properly.
Cons
I have no complaints as it is one of the best management tools available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“Awesome Projects and Tasks Management tool”
Pros
The first word that comes to mind when I think of Jira is simplicity. It is very easy to use mainly for inexperienced users, at least for the basic features, which are enough for many users. I also like the option that allows to install add-ons. There is likely an existing add-on for almost any problem you might encounter, you just need to look for it.
Cons
I am not completely satisfied with the time management feature, particularly because it requires a database extract for data retrieval. Also, the "Transitions" view on Jira-online is slow to load which is frustrating given its usefulness.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Real Estate, 101-500 employees
More than a year
“Great Tool That Helps Get The Job Done”
Pros
Jira is a fantastic tool that truly empowers our Engineering team to make changes, manage tasks and provide visibility into the status of any ticket. There is a bit of a learning curve to get accustomed to the tool, but once you do, it is easy to find what you need.
Cons
As a Support Lead, I use Jira differently from the Engineering team. I use it for task and announcement management during team meetings. It replaced Trello for us but the tool is so powerful that simplifying boards and removing unnecessary features was a challenge. Customizing the board also proved to be somewhat confusing and complex for me.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Not Specified, 101-500 employees
Less than a year
“Helpful for users and saves time.”
Pros
It's so simple for me to use that I have received a lot of help through Jira tools without having to bother anyone personally for assistance.
Cons
It would be nice to have a dark mode. Other than that I have no complaints.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“Jira Performance Review”
Pros
Jira is an excellent product management tool for our team with its wide range of features like project tracking, bug tracking, task management, time estimation for each resource and Sprint and Scrum management.
Cons
As a software tester, I have not found any cons as all the features are great.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Jira Review”
Pros
Both using and understanding Jira are simple. It is also easy to use even for those who aren't tech-savvy.
Cons
During my evaluation, I have not come across any con so far.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
6
Internet, 1-10 employees
“Excellent Jira Workflow”
Pros
With Jira, I can easily work on multiple projects with tasks assigned to everyone and the board keeps me aware of my progress at all times.
Cons
Everything has worked well so far with easy implementation, and I have no issues to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
More than a year
“Great platform for work productivity”
Pros
Jira is a great platform for our team to manage task tracking, management and ticketing. Loved its highly customizable and user-friendly interface and features.
Cons
At first, the numerous fields can be a bit confusing to understand mainly for end-users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“Our business runs on JIRA smoothly”
Pros
No work gets done in our business without Jira. We have personalized custom projects and workflows to fit our needs across different departments and individuals. It allows us to create structured development processes, track estimates and actual time, manage releases and maintain audit trails, among many other features.
Cons
Finding support can be challenging, though the large community is helpful. Also, the initial setup and modifying existing projects and workflows were both very complex and time-consuming.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
5
Functionality
10
Computer & Network Security, 1-10 employees
More than a year
“J?ra Evaluation”
Pros
We use it at work and I am pleased with it. It is a nice app and I recommend it.
Cons
It is a bit complicated at first, but you get used to it over time.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9