Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Manish

Computer Software, 500+ employees

More than a year

5.0

Great product with variety of services

Pros

I get the best ROI from using their service.

Cons

Integration is seamless with various external apps and support is excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Chinthaka

Consumer Goods, 101-500 employees

Less than a year

5.0

Agile project management made super easy...

Pros

Jira provides all the features needed to support agile project management artifacts, events and frameworks.

Cons

There is nothing specific to mention. Jira outperforms most rivals in terms of value for money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Godwin

Computer Software, 1-10 employees

Less than a year

5.0

Why I would recommend Jira

Pros

Navigating through the app is simple with the in-app training available.

Cons

Its a bit complicated for beginners due to its wide range of features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kenneth

Research, 500+ employees

More than a year

5.0

JIRA has been great for our department.

Pros

It is very user-friendly and comes with intuitive menus.

Cons

I cannot think of anything in particular.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

9

IR
Ilich Rafael

Education Management, 101-500 employees

4.0

Jira management

Pros

What I love the most about Jira is its robust task management, which offers detailed features for scheduling various tasks.

Cons

The programs complexity limits its usage, but with proper training Jira works quite well.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

A
AKASH

Insurance, 500+ employees

5.0

I am user

Pros

What I mainly like about Jira is the dashboard and project section, as they help me create different projects without any problem. Moreover the dashboard is quite impressive too.

Cons

There is nothing particularly bad or worst. Everything is good, but focusing on resolving common user issues will help retain your users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

F
Fernando

Computer Software, 11-50 employees

3.0

Jira helps me stay on top of tasks and collaborate with my team effortlessly.

Pros

Jira's customizable workflows and powerful integrations make it an important tool for project management.

Cons

The interface can be overwhelming for new users and it takes time to fully understand all its features.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

6

Functionality

10

S
Shivani

Computer & Network Security, 500+ employees

More than a year

5.0

Best Tool for Agile Teams and Task Management

Pros

It features a user-friendly UI that newcomers can easily learn and start using. It is customer-oriented, offering customization options for charts and data based on project needs. It also provides scalability for capturing organizational issues and tracking daily project progress, along with integration capabilities for manual, automated and development results. It is an excellent tool for project collaboration.

Cons

Jira isn't accessible offline, which can be problematic in emergencies. Also it could benefit from more AI integrations. I have also used Jira plugins for automation, reporting and project management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Adegoke

Computer Software, 1-10 employees

Less than 6 months

5.0

Best Support

Pros

The search and filtering capabilities are powerful.

Cons

I like the constant updates and improvements especially in tracking features. So no complaints so far!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Unique Agile Management

Pros

In Jira, users can create, plan, and assign stories and issues, and manage their status, whether ready, in progress, impeded, waiting for release, or closed. You can also clone a story, bug, or issue to avoid the manual effort of creating a new one from scratch.

Cons

One issue I have encountered is that the web page interface is more user-friendly compared to the mobile app. Additionally, the default image upload size is only 10 MB which can be problematic if the file size exceeds this limit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Amber

Marketing and Advertising, 51-100 employees

More than a year

5.0

Top Tier Project Management Tool

Pros

This tool helps me manage all my projects simultaneously. It feels like having an assistant that organizes everything for me properly.

Cons

I have no complaints as it is one of the best management tools available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Gaetan

Information Technology and Services, 101-500 employees

More than a year

5.0

Awesome Projects and Tasks Management tool

Pros

The first word that comes to mind when I think of Jira is simplicity. It is very easy to use mainly for inexperienced users, at least for the basic features, which are enough for many users. I also like the option that allows to install add-ons. There is likely an existing add-on for almost any problem you might encounter, you just need to look for it.

Cons

I am not completely satisfied with the time management feature, particularly because it requires a database extract for data retrieval. Also, the "Transitions" view on Jira-online is slow to load which is frustrating given its usefulness.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

R
Rachel

Real Estate, 101-500 employees

More than a year

5.0

Great Tool That Helps Get The Job Done

Pros

Jira is a fantastic tool that truly empowers our Engineering team to make changes, manage tasks and provide visibility into the status of any ticket. There is a bit of a learning curve to get accustomed to the tool, but once you do, it is easy to find what you need.

Cons

As a Support Lead, I use Jira differently from the Engineering team. I use it for task and announcement management during team meetings. It replaced Trello for us but the tool is so powerful that simplifying boards and removing unnecessary features was a challenge. Customizing the board also proved to be somewhat confusing and complex for me.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

A
Anonymous

Not Specified, 101-500 employees

Less than a year

5.0

Helpful for users and saves time.

Pros

It's so simple for me to use that I have received a lot of help through Jira tools without having to bother anyone personally for assistance.

Cons

It would be nice to have a dark mode. Other than that I have no complaints.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

K
Kritagya

Information Technology and Services, 500+ employees

Less than a year

4.0

Jira Performance Review

Pros

Jira is an excellent product management tool for our team with its wide range of features like project tracking, bug tracking, task management, time estimation for each resource and Sprint and Scrum management.

Cons

As a software tester, I have not found any cons as all the features are great.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A
Aakash

Information Technology and Services, 500+ employees

Less than a year

4.0

Jira Review

Pros

Both using and understanding Jira are simple. It is also easy to use even for those who aren't tech-savvy.

Cons

During my evaluation, I have not come across any con so far.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

6

P
Petar

Internet, 1-10 employees

5.0

Excellent Jira Workflow

Pros

With Jira, I can easily work on multiple projects with tasks assigned to everyone and the board keeps me aware of my progress at all times.

Cons

Everything has worked well so far with easy implementation, and I have no issues to report.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Great platform for work productivity

Pros

Jira is a great platform for our team to manage task tracking, management and ticketing. Loved its highly customizable and user-friendly interface and features.

Cons

At first, the numerous fields can be a bit confusing to understand mainly for end-users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Alex

Information Technology and Services, 11-50 employees

More than a year

4.0

Our business runs on JIRA smoothly

Pros

No work gets done in our business without Jira. We have personalized custom projects and workflows to fit our needs across different departments and individuals. It allows us to create structured development processes, track estimates and actual time, manage releases and maintain audit trails, among many other features.

Cons

Finding support can be challenging, though the large community is helpful. Also, the initial setup and modifying existing projects and workflows were both very complex and time-consuming.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

5

Functionality

10

B
Bayram

Computer & Network Security, 1-10 employees

More than a year

5.0

J?ra Evaluation

Pros

We use it at work and I am pleased with it. It is a nice app and I recommend it.

Cons

It is a bit complicated at first, but you get used to it over time.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9