Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Manav

Financial Services, 51-100 employees

Less than a year

5.0

Review of Jira

Pros

This software excels at workflow management. I use it daily and it integrates seamlessly with other apps, all through Jira.

Cons

The AI features are not very useful at the moment and might need further refinement or re-evaluation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lionel

Medical Devices, 1-10 employees

More than a year

4.0

Optimal team management

Pros

Jira is great as it helps me manage my small team in real time.

Cons

I've been a satisfied customer for more than two years. So, nothing to report as its con.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

L
leanne

Computer & Network Security, 500+ employees

Less than a year

4.0

Jira is great

Pros

It is a really easy tool to use for building out tasks and workflows for both individuals and teams.

Cons

It is not the most aesthetically pleasing and can be tricky to use without proper training. Need a bit improvement there.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Aliur

Outsourcing/Offshoring, 500+ employees

Less than a year

5.0

Jira Online Review

Pros

I specifically like how easily I can communicate an issue and track its resolution.

Cons

Haven't found any issues yet. For us Jira has been very useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sara

Program Development, 1-10 employees

Less than a year

5.0

Powerful project management tool, especially suited to agile software

Pros

This tool has been very helpful for our various tasks like tagging, Scrum, Sprint management and documentation. We also love its excellent tools for managing multiple functions and easy customization. As an administrator, I also value the customer support which offers great solutions and the community where I can always find excellent advice.

Cons

It is on the pricier side, but I understand that it is an exceptional tool for medium to large organizations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

C
Camille

Airlines/Aviation, 11-50 employees

Less than a year

4.0

Jira is perfect when we are working with different team

Pros

Opening a ticket on Jira is a pretty simple task, and setting assignment parameters is easy too. It is the best solution when I need to request something from a team based outside my country.

Cons

The platform could benefit from optimization to provide a simpler dashboard view.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

M
Monal

Banking, 500+ employees

More than a year

5.0

Jira best tracking tool for scrum

Pros

I use it for planning dashboards, burn down charts, velocity charts and backlog tracking. Hands-down the best tool for us.

Cons

Sometimes its very slow and the churn graph is missing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Luciana

Marketing and Advertising, 500+ employees

Less than a year

4.0

Excellent for managing processes and collaborating with remote teams

Pros

It is easy to implement and onboard new employees onto the platform. There are customizable solutions for many needs. I always use it to file and manage tech and legal tickets remotely.

Cons

Notifications occasionally fail to sync in real-time and the filters for searching old processes can be a bit confusing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

5

Functionality

8

A
Alwin

Printing, 101-500 employees

Less than 6 months

5.0

Review of Jira

Pros

The community discussions and Q&A are effective for communication between cross-functional teams. The Atlassian Marketplace offers a variety of apps, which greatly benefit us. Jira also makes it simple for us to observe and summarize tasks, and it is adaptable for assigning and commenting. The high-level overview of all stories and related positions is helpful too, and the work-in-progress limits greatly enhance overall productivity. Creating bugs, issues and stories is very easy with this tool and saves a lot of time.

Cons

The ability to have duplicate names for entities can be confusing. It is also somewhat difficult for first-time users and document uploads fail occasionally.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

OJ
Ogechukwu Janefrances

Information Technology and Services, 1-10 employees

Less than a year

5.0

Excellent tool for tracking your workflow

Pros

I love Jira because it is easy to use, customizable and great for managing projects. It integrates with many other tools and helps track progress which makes work simpler for everyone. Every project manager should have Jira.

Cons

Jiras interface can be a bit challenging to understand for beginners. It can be slow at times, and the cost increases quickly with more users. Better tutorials and lower prices would be helpful.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

R
Rajiv

Information Technology and Services, 500+ employees

Less than a year

5.0

Review of Jira from a team members point of view using it everyday

Pros

Jira assists me with managing, tracking, assigning and identifying roadblocks during a Sprint, which is invaluable for us to keep a record of progress and assessing the team's productivity throughout the project. It also facilitates integration with different applications, such as Bitbucket and ActiveRail.

Cons

There is an initial learning curve that might be difficult for non-technical users.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

D
David

Airlines/Aviation, 500+ employees

More than a year

5.0

Efficient Project Management with Jira

Pros

Jira provides strong project tracking and agile management features, making it easy for us to monitor progress and collaborate. I have used it at both VOIS and Vezeeta, where the customizable workflows and integrations have been especially beneficial in both settings.

Cons

The interface can be complex and overwhelming for new users and setting it up might require some technical knowledge. Additionally, it can be expensive for smaller teams.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

D
Divyanshi

Information Services, 500+ employees

Less than a year

5.0

Best tool we ever used

Pros

It is easy to work with Jira, handle comments, and create workarounds.

Cons

Creating and opening tasks can be time-consuming, but I do like the overall functionality of it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nathan

Marketing and Advertising, 1-10 employees

Less than a year

4.0

I'm not really a fan

Pros

Bringing relevant people into a thread is simple and the privacy controls efficiently limit visibility. There seems to be no restriction on the length of conversations, obviously another perk from Jira for our team collaboration.

Cons

It feels a bit basic in terms of functionality, though I might not be using it to its full potential. The interface seems a bit standard and outdated, so a design update would be nice.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Review on Jira Task Management Tool

Pros

I use Jira to implement the Scrum model for my team, customizing workflows to meet diverse needs. It integrates seamlessly with other tools like Confluence, Bitbucket, Perforce and other internal tools, improving our work. I can track team performance, monitor who is working on what, and assess our overall effectiveness as a team. It allows me to set deadlines, assign tasks, and provide sign-offs.

Cons

I would like it to automatically track PR approvals on Bitbucket and update statuses accordingly, similar to how it works with Perforce.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

DE
Divine Erica

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Best Project Management Tool

Pros

Jira helps me manage and complete tasks easily.

Cons

Some of the additional features aren't particularly useful for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SJ
Stephen John

Food Production, 11-50 employees

Less than 6 months

5.0

Jira Review

Pros

Jira is excellent for Agile workflows. It offers robust support for Agile project management methodologies, like Scrum and Kanban, allowing teams to work in short iterations, prioritize tasks and track progress effectively.

Cons

Out-of-the-box functionality is somewhat limited; I find that Jira lacks some features I need without extra customization or plugins. For example, it might not have built-in options for certain workflows or idea management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Adan

Financial Services, 500+ employees

More than a year

5.0

Easy to use for agile prodcts

Pros

It is really easy for me to use and share with my team. Also it is quite helpful for prioritizing and tracking tasks.

Cons

The dashboard has many options, which makes it feel less agile.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Association with quality and speed

Pros

Managing the backlog with Jira is fantastic. Features like Product Discovery and Lists are brilliant, and I use them every day.

Cons

There are no templates for smaller projects such as those for startups.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Adam

Telecommunications, 51-100 employees

More than a year

4.0

I like Jira

Pros

Jira is intuitive, simple and an appropriate tool. It is perfect for creating tasks, bugs, stories, and other design-related tasks.

Cons

It is quite slow and often freezes. Also, there is no online training available in Polish.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8